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Informazioni su ConnectWise Automate
ConnectWise Automate, precedentemente LabTech, è l'unica piattaforma RMM costruita da ingegneri di sistema con esperienza nel settore dei servizi IT.
The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate.
Definitely full featured, but a little too pricey to be used for stand alone in house Corporate use, really designed more for MSP's.
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Filtra le recensioni (132)
RMM to the stars
Commenti: We used this tool when it was LabTech - and even in those days there was no comparing this to any other RMM platform. For years it had the edge in so many ways. To those willing to learn it this tool was capable of being the entirety of your platform for doing business!
Aspetti positivi:
The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.
Aspetti negativi:
Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.
Alternative considerate:
Connectwise Automate
Commenti: Connectwise Automate is a critical part of my business that I use. I could not work without it and I really enjoy working with this tool!
Aspetti positivi:
I really like the features that Connectwise Automate offers. The ability to remotely patch servers and endpoint devices is excellent.
Aspetti negativi:
The only issue we have with this software is the customer support and occasional instability of the software.
Large MSP View
Commenti: My complaints aside, Automate has been a good investment for us. Although I must point out that support, while never the best, seems to have gotten worse over the past two years. This is a significant disappointment. Calling in a ticket seems to have vanished. Chat support rarely is able to resolve an issue on the first attempt. Indeed, it's pretty much a given that opening a case in chat will usually end up with the case being escalated.
Aspetti positivi:
The inclusion of ConnectWise Control is the single greatest part of using ConnectWise Automate. It is amazing. The scripting features are very good. The ability to create custom processes is exceptional.
Aspetti negativi:
The ability to monitor and manage network devices is not good at all. Automate struggles to manage devices across subnets that other platforms seem to be able to do with ease. So bad that we had to bring in Auvik to do this task. It was money we would have rather just spent with ConnectWise. Reporting is also a disappointment. The included reports are very simple and not geared toward a C level. They are also not easy to build or manipulate.
Alternative considerate:
Favorite RMM platform
Commenti: Very good product, probably our most important tool in our stack.
Aspetti positivi:
Very customizable, we create a lot of our own scripts to do custom things for clients.
Aspetti negativi:
Uses MySQL DB, would prefer MS SQL. MySQL can be a beast to manage.
Infrastructure review to perfection
Commenti: I think it has been an average work experience with conect wise, for this reason we lowered the level of work, we believe that it gives us ideas, it gives us a look from outside the company, we like this since it is not always good to get involved alone In solutions from the same company such as those offered by Google, you have to look at new horizons, in the same way the generation of infrastructure has its strengths and being able to monitor development remotely has had good results.
Aspetti positivi:
We like to use this program with the team to be able to do a thorough review of our network and IT environments in general, it is always good to have an external look at our products and in their development it is crucial to be able to obtain good development ideas.
Aspetti negativi:
Security compliance in this sense is due, we believe that we have our own solutions that far exceed the capacity of Conect Wise, in this sense it does it wrong, we have obtained gaps and it is not compatible enough to be linked to another separate security system.
Automate ( formerly Labtech) is a great RMM tool for MSP customers.
Aspetti positivi:
The ease of setup and installation for customers is substantial when considering this tool for MSP. New customers can be setup with ease, configured and once agents are installed Automate can significantly reduce information gathering for system resources, and discovery of behind the scenes issues. Scripting and Automating are easy to do with the built in examples and wizards, which makes customizing alerts and monitors a breeze.
Aspetti negativi:
The monitoring will come with lots of defaults right out of the box, so there will be a lot of "noise" to sort through and remove/adjust after initial installation.
The most advanced MSP RMM to grow your business off of.
Commenti: Exceptional insight into thousands of machines in an aggregate fashion. It would be impossible to offer some of the services that we do, without this product.
Aspetti positivi:
This product has a uniquely limitless capacity for growing the operational process of managing computer systems. Great out of the box monitors and functionality. Unparalleled remote control. Large user community and expansive plugin ecosystem.
Aspetti negativi:
QA is is lacking on new releases. Support takes a long time, with the exception of down situations. Slow release cycles. Lots of legacy functionality that is deprecated litters the product. Exceptionally slow at times.
I used this product all the time
Commenti: It makes managing thousands of machines easy.
Aspetti positivi:
It is a very powerful tool to manage our clients machines. It can run custom scripts and do a lot of proactive maintenance. It is very fast when remote controlling other computers The scripting engine is very powerful It pulls a huge amount of data It is very customizable
Aspetti negativi:
It can be a little complex for new users The integration with Connectwise: Manage can cause some issues with ticket entries Customizing it for your needs can be time consuming I
Improved ROI on Manged services by 35% in first 3 years.
Commenti: We have changed our business model based on this software and increased ROI on all services by 35 % in less then 3 years.
Aspetti positivi:
Once setup it does what it does well. Very few issue after setup and config. Gives a wealth of information on devices managed.
Aspetti negativi:
Can be a burden to setup and config Takes a good amount of training to really use it well Being good a scripting is a must
Super popular in the MSP world
Commenti: Used connectwise for tier 1 support at an MSP in Michigan. Worked on it personally from both support and sales roles. Your IT people will love it. Your sales people will hate it.
Aspetti positivi:
Screens are configurable to fit business needs. Automation inside for regular processes is stellar. Well designed for MSP-style setups, with multiple networks/customers and multiple configs.
Aspetti negativi:
Database needs careful manicuring to make sure it doesn't get filled with garbage. Quoting tools need improvement. Built for IT people yes, built for sales people no.
Connectwise Automate - one of the most powerful RMMs out there
Commenti: I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well.
Aspetti positivi:
Automate allows you to pretty much do anything you need for an RMM. It allows tons of customization and enhancement to increase its power. There are also tons of free and paid integrations that even make it work better. You can also script pretty much anything throughout the product.
Aspetti negativi:
In order to get the full power you really need to dedicate the time and resources to add what you want to it. Reporting is abhorant and got even worse with the new reporting engine. There seems to be more increasing bugs in later releases and all new patches focus on bug fixes rather than any enhancements so the functionality of the product really isn't improving. The quality of first level support has also slipped. They used to be able to address most issues, now it tends to be limited what they can help with.
Great Software with a great learning curve
Commenti: I've been using it for 2 years now. Overall I'm impressed with the software. "Screenconnect" software is brilliant, fast and reliable connections to your managed agents. Pricing is competitive for what it delivers however it is expensive. Make sure you NEED all of it's features before investing otherwise your potentially just burning money you don't need too. However the learning curve required to get the best from this software is vast, documentation is sparse. The documentation that does exist is out of date. For example the knowledge base article regarding configuring the agent to utilise a proxy server doesn't seem to match up with the latest version. You're left either fending for your self on the forums or waiting in line for a chat with their tech support, which to be fair once you get there is very good. Looking elsewhere simply because of two price rises in 2016 with more likely in 2017.
Aspetti positivi:
Screenconnect - A real asset to the platform. Scripting Tunnel options - Can tunnel into your customer network using the agent. Powerful Automation and patch management
Aspetti negativi:
Complex Growing expense Out of date knowledge base / manuals.
When it works, I think it's fine
Commenti: It's like being a cook, but you're only allowed to use tin foil to hastily create all your cooking equipment, such as pans, spatulas, etc...
Aspetti positivi:
I like that when it works, some of its features like remote connectivity, accessing cmd without controlling the user's screen, and scripts make my job easier.
Aspetti negativi:
Once every other week I have to uninstall and reinstall the control center app to get it to load on my screen. I can log in, it will hang on "Building Searches" and disappear. The only fix I've been able to find is uninstall and reinstall, and I have to do that at least twice a month. The rest happen often despite multiple uninstall and reinstalls: Locks up in the middle of a job. Crashes in the middle of a job. Sometimes hitting control does nothing and I have to reboot to get it to work. Scripts also will work when they feel like working. 75% of my time, I have to use the online version because the desktop version is just way too buggy.
The BEST tool for an IT Army of One
Commenti: Its a love/hate relationship, but mostly love. I fought to have this at my company and I can not do my job without it.
Aspetti positivi:
You can access it anywhere. If I am on vacation in Mexico and the office back in the states needs support, I just open up chrome and go to my custom made website that CW gave me and I am in. I can see everything about a persons computer by just scrolling side to side or double clicking. Their customer service is also 24/7 AND they assign you technicians to help with implementation along with connectwise university to ensure you are ready to use their product to the fullest extent!
Aspetti negativi:
Its sort of difficult to learn. They have the university that helps with that, but some of their classes are outdated and some just sprint through the lesson in the hopes that you might have caught a thing or two that they just taught you. Also, their scripting language is their own(proprietary) and you have to learn it. So if you already know Java, C++, Python, etc, it doesn't matter.
Really powerful tool
Commenti: We chose Automate over everything else for a reason; Price and functionality simply could not be beat.
Aspetti positivi:
- Mostly intuitive GUI - Packed with tons of functionality; Been using the product a little over 2 years now and still learning neat tricks/tools to use - Great asset management - Great at pushing remote commands - ConnectWise University offers tons of training on their products
Aspetti negativi:
- Because it is so powerful, there is a lot of training that needs reviewed to become proficient in working and navigating - Been experiencing an issue where I need to re-launch the control center because otherwise the agent tree will refresh forever -
Best Thing Ever
Commenti: We've been using Labtech to manage our 70+ computers across multiple clients for a couple years now and it's been very worth the price to have a remote management software to take care of windows updates and be alerted on hardware issues from the event logs. The integration to other software is pretty flawless as well, such as webroot AV and ScreenConnect. It's cut down management time by 80%!
Aspetti positivi:
I like that the management of a lot of computers
Aspetti negativi:
Not really much to not like about it, but sometimes the windows updates aren't always working correctly, and sometimes it reports disk space critically low when there's is 50+GBs left on the system
Connectwise Automate
Commenti: Connectwise Automate has great customer support as well as an amazing slack group of other sys admins and developers that are more than willing to help out others and get them going on the right track. I have loved using Automate and I don't think I will ever use anything else.
Aspetti positivi:
Connectwise automate is by far the best RMM tool on the market, It allows you to create a ton of custom monitoring alerts and the wizard makes it super easy to accomplish.
Aspetti negativi:
The implementation can be very dry but just hang in there as it is all worth it.
The worst technical support in the world
Commenti: A nightmare every time you have to interface with the support.
Aspetti positivi:
Nothing. The only thing that works well is a product, Control, which they didn't develop themselves.
Aspetti negativi:
Stay away from this product. You will always need technical support, but the support is very very poor. Look for products with less functionality, but more stable and with better support.
I have been using this for about 5 years, since it was Labtech.
Commenti: I run my company on it.
Aspetti positivi:
Very powerfull management software. They continue to add value to the product by incorporating new features.
Aspetti negativi:
I much prefer the old interface to the new one. It seems that the company is not listening to the users and trying to make the software pretty at the expense of functional. Support is so, so, and often tells me that my "problem" needs to be sent to their custom programming department at additional cost.
CW only tool you need
Commenti: We use this tool in our everyday work day and it helps us get organized for the day and throughout the day.
Aspetti positivi:
The format of the software and also how it keeps you updated to current events going on. The layout of the product is great and easy to understand.
Aspetti negativi:
Some of the reporting is off but mostly it pretty accurate. Also noticed when a user is inside a ticket and they change it the notes disappear.
Connectwise Automate : AKA, Labtech
Commenti: Extremely negative
Aspetti positivi:
The UI isn't the worst. The pricing isn't terrible
Aspetti negativi:
This software is terrible, we have it running in a DC on high end hardware, and we constantly have issues with the software crashing. Additionally, the alerts will kick off randomly, claiming a server is offline, when it's not. The software is extremely slow and rather clunky. I would highly recommend avoiding it.
Extremely Powerful MSP Software
Commenti: Automate is feature rich and I find it very easy to use. There's just so much that you can do to improve workflows and "automate" tasks. I highly recommend this for mature MSPs.
Aspetti positivi:
The automation that can be performed is amazing. This was deployed primarily on Windows machines. It does an incredible job at managing updates. The recent integration of Third Wall, though rough in the beginning, has made this the most powerful MSP software.
Aspetti negativi:
The desktop software can be sluggish. Rolling out Third Wall was very rough. After working out all of the kinks it's makes some fantastic improvements and adds some much needed solutions. Physical machines need a display connected. This can be annoying.
Automate has helped us to manage multiple endpoints for multiple clients from a single console.
Aspetti positivi:
One of the best features of the software is the ability to create and quickly deploy custom scripts and receive accurate reporting.
Aspetti negativi:
Navigation in the console could be improved. There is a slight learning curve, but once you discover where all of the features are it becomes easy to use.
The capabilities are amazing, but slowness is not fun
Aspetti positivi:
we love that we are able to do so much with the computers that we manage on this software. Also love that we can find out hardware information through this secure application.
Aspetti negativi:
do not like the time it takes to load, but it makes up for the capabilities that it does.
Keeps us organized
Commenti: I have worked in ConnedtWise since day one with the company.
Aspetti positivi:
The software is fairly easy to navigate. The system keeps Finance and Sales in touch with each other.
Aspetti negativi:
Sometimes I have issues with the setup of Invoices and how to change the template.