--- description: Scopri le funzionalità di Sparkcentral, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Sparkcentral - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [Sparkcentral](/software/142857/sparkcentral-customer-engagement-platform) # Sparkcentral Canonical: https://www.capterra.it/software/142857/sparkcentral-customer-engagement-platform Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/142857/sparkcentral-customer-engagement-platform?page=2) > Offri un servizio clienti memorabile tramite un approccio basato sulla messaggistica. Ascolta, supporta e interagisci con i clienti sui canali che preferiscono. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 15 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Sparkcentral? Grandi aziende fra i clienti, come Zappos, Emirates Airlines, Air Canada, Engie, KBC, AXA, MTN, Direct Tv, Noon, citizenM hotels, Netflix e Slack, per citarne alcuni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 15 Recensioni | | Facilità d'uso | 4.4/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Sparkcentral - **Area geografica**: Hasselt, Belgio - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 600,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, basco, bulgaro, catalano, ceco, cinese, coreano, croato, danese, ebraico, estone, finlandese, francese, galiziano, giapponese, greco, hindi, indonesiano, inglese, irlandese, islandese, italiano, kazako, lettone, lituano, malese, olandese, polacco, portoghese brasiliano, rumeno, russo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita - **Paesi disponibili**: Belgio ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Avvisi/Notifiche - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Database clienti - Gestione dei feedback - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - Gestione delle comunicazioni - Gestione di call center - Instradamento automatico - Live Chat - Modulo offline - Rendicontazione e analisi statistiche - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (5 in totale) - Instagram - Messenger - Meta for Business - Viber - WhatsApp ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) 3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 5. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) ## Recensioni ### "Great tool for customer service" — 4.0/5 > **Stefan** | *18 febbraio 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI. > > **Inconvenienti**: We have small volumes of social media and as such can't get as good an ROI as hoped. > > The team is dedicated and provide a good product. Large organisations who rely heavily on chat, email and phone may struggle in having Sparkcentral as an "additional" tool for social media because it can be tricky to maintain a harmonized / integrated CRM and reporting system. ----- ### "Only software to scale as your social channels do." — 4.0/5 > **Danny** | *18 febbraio 2020* | Software informatici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Standardized queue, automations, support and AM team are amazing\! > > **Inconvenienti**: Data portion is not customizable, some of the UI elements are inefficient and needs improvement (never expiring pending queue), and no message previews. ----- ### "Works for consolidating social media but reporting needs serious work" — 3.0/5 > **Eric** | *6 marzo 2020* | Vendita al dettaglio | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Sparkcentral is great for connecting our various social media accounts and responding to customers across channels but functionality and reporting is limited > > **Inconvenienti**: The reporting is next to impossible. The data they collect is mostly useless. Understanding basic insights such as tickets per week, average time solve are very difficult. There's limited ability to classify ticket types and integrating with a CRM is difficult and requires meaningful engineering resources. ----- ### "Very satisfied to date" — 4.0/5 > **Mathieu** | *22 febbraio 2020* | Aeronautica e industria aerospaziale | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand. > > **Inconvenienti**: While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base. > > So far so good\! ----- ### "Love SC\!" — 5.0/5 > **Ashley** | *29 maggio 2020* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The platform itself is extremely user friendly and our staff have voiced how much they prefer this new program over our old one. Tracking is much more detailed and the internal chat system has been a blessing for our employees. > > **Inconvenienti**: Reporting is very detailed but I wish more the information was accessible without exporting and that we could look at the stats (first time to reply, etc) as a whole rather than by facebook page - though I am told they are working on this\! > > The on-boarding process with Sparkcentral has been super easy\! Once we made the decision to move forward with them the process was extremely quick and went at our pace. We chose when we wanted to go Live, and what our availability was for our virtual training. We were provided with our log-in formation and an information booklet prior to our On-Boarding Class with their Customer Success Manager, \[SENSITIVE CONTENT HIDDEN\]. Having the log-in information prior to our training class was so beneficial because we were able to familiarize ourselves with the program and come prepared with questions. We felt we had all the time we needed and more provided to us for our virtual class and left feeling very confident in how to use the program. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/142857/sparkcentral-customer-engagement-platform?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/142857/sparkcentral-customer-engagement-platform) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati