--- description: Scopri le funzionalità di Groove, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Groove - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Groove](/software/143005/groove) # Groove Canonical: https://www.capterra.it/software/143005/groove Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/143005/groove?page=2) > Aiuta i team a fornire supporto personale su larga scala. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 87 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Groove? I clienti di questo software sono piccole imprese con 1-200 dipendenti dei seguenti settori: software B2C/B2B, e-commerce, Web, agenzie di sviluppo/progettazione, servizi online, altro software/SaaS ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 87 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Groove Networks - **Anno di fondazione**: 2013 ## Contesto commerciale - **Prezzo di partenza**: 29,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50 - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, India, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - Analisi delle sensazioni - Branding personalizzabile - CRM - Catalog Management - Coinvolgimento dei clienti - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Database clienti - Gestione dei contenuti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione delle conoscenze - Gestione di call center - Gestione di feedback negativi - Instradamento automatico - Macro/Modelli di risposte - Modelli personalizzabili - Modifica del testo - Prioritizzazione - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi ## Integrazioni (13 in totale) - Delighted - GitHub - Instagram - Jira - JustCall - Mailchimp - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Recensioni ### ""GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient"" — 5.0/5 > **Brady B.** | *21 novembre 2024* | Salute, benessere e fitness | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: "GrooveHQ simplifies our customer experience and consolidates our capabilities so we can be efficient" > > **Inconvenienti**: No live phone support. this makes it hard for us to deal with immediate issues we may have. > > GrooveHQ has been there for us for years and continues to innovate\! ----- ### "Groove helps us to improve our service to employees and clients" — 5.0/5 > **Jaap** | *29 agosto 2024* | Reclutamento e selezione del personale | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We like groove because everybody in the team has access to the shared mailbox, but only the tickets who needs attention. In compare with a shared mailbox, or shared e-mail address where you have to read all e-mails, is in groove only visible what needs to be done. The groove team is continuously improving the systems and in case of questions their support team is really helpful. > > **Inconvenienti**: It miss sometimes some functions you are used to have from your e-mail program. However, it brings you to rethink your work progress, or in case it's really important you can contact Groove and they are always open to help you. > > It helps us to have an overview of all communications with employees and clients and make it easy to assign communication or tasks to different departments or persons. ----- ### "Not nearly as efficient as Outreach" — 2.0/5 > **Jared** | *16 febbraio 2021* | Software informatici | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: I do like that I can organize the order of the people I'm reaching out to in my flows. There are a few really good things about Groove from a flow building and Salesforce data retention front that are helpful. > > **Inconvenienti**: Coming from Outreach, Groove isn't nearly as powerful or easy to use. There are so many things I preferred to do in Outreach that I can't do in Groove. Outreach's bulk import, the quick way to search for contacts that had been contacted just by searching the domain, looking at past email conversations, and better insight into email engagement are all things I had in Outreach that are glaringly missing from Groove. Groove feels clunky to me in how it interacts with my Gmail/Calendar and it's felt like more of an obstacle than an enabling software. > > I am sending prospecting emails to break into new accounts and reach new customers. It helps me to have tracked tasks and efficient email and call outreach day in and day out. ----- ### "Great solution" — 5.0/5 > **Joseph** | *8 agosto 2024* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I liked most about GrooveHQ is its seamless integration of artificial intelligence, which has drastically improved our response times and accuracy. The centralized ticket management system ensures no request gets lost, and the overall organization of emails has streamlined our communication processes. Additionally, the support team is incredibly responsive, and the pricing is unbeatable for the value it provides. This combination of features has truly optimized our customer service operations. > > **Inconvenienti**: While GrooveHQ is overall an excellent tool, one downside is that the initial setup and customization can be somewhat time-consuming. It took us a bit of time to fully configure the system to meet our specific needs. But we switch from solution used since 8 years ----- ### "Easy to manage the knowledge base & ticketing system\!" — 4.0/5 > **Utente Verificato** | *13 ottobre 2021* | Software informatici | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It's easy to manage the knowledge base \& ticketing system mainly for SaaS companies with Groove. > > **Inconvenienti**: They can offer more features to customize the webpage of knowledge base. > > Knowledge base \& ticketing system at the same tool makes the life easier with Groove. ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/143005/groove?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/143005/groove) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati