Recensioni su TicketSource

Life is easier

Aspetti positivi:

Thank you for such an easy system. From the booking to the scanning it was easy and our customers even remarked how easy it was to book

Aspetti negativi:

the refund process for one of our 2000+ customers was a little confusing, however with 1 call it was resolved

Ticketsource #1

Commenti: Great - much better than previous platform used

Aspetti positivi:

Ease of use, functionality, appearance of site

Aspetti negativi:

Nothing - I found the platform user-friendly

No payout. Frustrated as i havnt been paid.

Commenti: Underwhelming as no payout has processed

Aspetti positivi:

Easy for people to purchase tickets. It looks professional.

Aspetti negativi:

No pay out. My details have been registered. Its 2 weks overdue and no payout has been made!

TicketSource

Commenti: Fantastic service - polite and friendly

Aspetti positivi:

Great, fast, polite service. Customers are happy too.

Aspetti negativi:

I don't think there are any cons to ticketsource

Couldn’t be better.

Commenti: Excellent concept great customer service.

Aspetti positivi:

Such ease of activity. Easy to see on a laptop.

Aspetti negativi:

I can’t find any way of adding a customer apart from the desktop version.

Great UK based Ticketing System

Commenti: Great system- that I am sure I will get the hang of the more I use it- Love the front of house report and love even more the fact you have real people if I cant follow the demos when I google for a training video.

Aspetti positivi:

That your crew are so helpful when I mess up !

Aspetti negativi:

The fact that you have real people to help

First time user

Commenti: Once I got to grips with it I was fine, getting used to different sections was a bit tricky at first

Aspetti positivi:

Easy to check numbers sold and keep track

Aspetti negativi:

Tricky to adjust and navigate as it was the first time I had used T S

Very satisfied

Commenti: Overall, very pleased. I think the is far more that I could utilise but haven't had time to fully explore yet.

Aspetti positivi:

Have already used TS for our theatre group for sometime and when needing a platform for our Church it was the obvious choice. I find it easy to use and the service and speed of pay-out from you is first class.

Aspetti negativi:

Not really found anything I don't like, of the top of my head.

Very good app for ticketing - first time user found it very approachable!

Commenti: Fantastic and easy to use. Great backup from online staff.

Aspetti positivi:

There was always someone there to answer any queries we had - this was the first time we had tried to use a ticketing platform and will definitely try again - it was so straight forward and easy for our customers to use the website and buy tickets.

Aspetti negativi:

The report at the end of the process re who bought tickets had too much information on it - I had to download and erase lots of info so I could give to the people on the door without email addresses, how much they had paid etc - it would be great to have a report solely with names and numbers of tickets they had bought.

Young Musician Competition

Commenti: Very good.

Aspetti positivi:

Prompt payment I was surprised that 30% of ticket sales were cash on the night

Aspetti negativi:

More ticket sales online would help.

Great Ticketing website - even if you're a complete beginner (like me!)

Commenti: This was my first time hosting an event where I was in charge of tickets - I spent a long time comparing ticketing sites, primarily looking at keeping fees down for me and customers. TicketSource came out clearly on top and I'm so happy I found them - I thought selling tickets would be stressful, but it super easy and they have loads of articles to help if you get stuck or aren't sure.

Aspetti positivi:

Super easy to use and navigate. Low booking fee. Best deal I found for small shows - I'm a musician and doing shows between 30-60 people. It's easy to do early bird tickets and special offers. Loved that I could include lots of information about the show itself as well. Everyone I know who booked tickets seemed to find it really easy and convenient.

Aspetti negativi:

The login button isn't the most obvious when accessing the website on my phone, but once in everything works fine on phone just as it does on my laptop.

Great Customer Service

Commenti: TicketSource has been a game-changer for our arts charity, enabling us to offer an efficient and professional box office service that our audience values. It empowers our community volunteers to confidently manage their venues, providing a supportive and straightforward system. With **customer service that's second to none**, any minor issues are addressed efficiently, ensuring the system's reliability. Their proactive approach to user tips, responsiveness to our needs, and engagement with customer feedback keeps their system relevant, efficient, and of excellent value.

Aspetti positivi:

Ticketsource has proven to be a reliable and user-friendly platform. The ability to customise user roles and permissions is a definite advantage. Since its launch in 2024, we've successfully promoted over a thousand events, and on the rare occasions technical issues arose, they were resolved swiftly and effectively. The combination of a dependable system and exceptional customer service not only enhances the overall experience but also significantly reduces stress. Their progressive approach and responsiveness to customer feedback further demonstrate their commitment to excellence.

Aspetti negativi:

Our team finds the system to be intuitive and straightforward, which makes it a pleasure to use. There's nothing to dislike when the platform serves our needs so well.

TM Premiere TicketSource Review

Commenti: Great overall experience. I will be using this site again for future projects!

Aspetti positivi:

It was user-friendly! I had no issues whatsoever.

Aspetti negativi:

I didn't like how the mobile version of the site was the same as the computer version and how you had to slide to see different areas of the screen. It was also hard to download the PDF of the attendee's list from the mobile version.

Great for concert organisers

Commenti: Made my life so much easier! Made selling tickets so much easier and collected the money for me. Helpful friendly staff

Aspetti positivi:

Superb service. Easy to set up ticket sales, prompt payment, facility to cancel easily if reqd. When I needed help they talked me through the issue brilliantly. Great for printing out lists of attendees for door team to use.

Aspetti negativi:

Several times it stopped me logging in telling me that I had logged in too many times in a given period, when I was only accessing it daily

Not a bad option for our first foray into professional ticketing solutions

Commenti: On the whole positive, with room for improvement. We will likely use them for our next event, and we can already see more efficient ways to use the system with hindsight

Aspetti positivi:

Relatively easy to use, no booking charges for free events, straightforward payments to our bank account.

Aspetti negativi:

Quick-booking GUI was not suited to on-the-day sales, payment integration options are limited (where is the Paypal or Sumup integration?), and the integrations they had were not the most straightforward to troubleshoot, with much passing back and forth between themselves and Stripe

Brilliant Ticketing made easy

Commenti: Ticket source is the easiest ticket vendor we have used with the band. Brilliant system to place events on.

Aspetti positivi:

Easy system for booking tickets, great and simple front of house reports and paid quickly.

Aspetti negativi:

No complaints at all and have nothing to dislike.

Excellent product which simplifies the process of selling tickets and monitoring sales.

Commenti: Very positive. Aside from the minor issues mentioned above the product made selling our own tickets very simple and painless. None of our customers reported any issues either, so we will certainly use Ticketsource again when circumstances dictate.

Aspetti positivi:

The range of very useful features and reporting options, both during and post event. The largely intuitive UI and ease of use of most features - once the user has taken a few minutes to familiarise themselves with the explanations and instructions.

Aspetti negativi:

For me at least, I had some difficulty finding where and how to edit front page, generic user content relating to our theatre company, as opposed to the specifics of the production itself. I will also need to put some time into learning how to import images (if that's possible) to make our information more attractive.

School Performance Tickets

Commenti: Overall, TicketSource made it easy to create and manage the event. I will definitely be using it again next year!

Aspetti positivi:

For years I had parents asking for an online option for ticketing. Ticket source made it easy for patrons to use credit cards and also allowed us to have cash payments while keeping track of the tickets sold in person. It also allowed for easy ticket scanning with our mobile phones and kept track of how many seats were filled in the house.

Aspetti negativi:

The only option I wish existed was if the ticket source could send a check with the final amount to be deposited rather than only offering direct bank deposit.

Miss Fu-sion Show at HHT

Commenti: Very good could control ticket sales and see updates daily

Aspetti positivi:

Someone slways replied when i had queries

Aspetti negativi:

Setting up the seating plan in a theatre it was stressful- i was recommended you by the theatre so I assumed there would be an existing sesting plan

A great website for all your ticketing needs"!

Commenti: When we were faced with event editing challenges, these were resolved very quickly and efficiently by the team. Shout out especially to [sensitive content hidden] :-) Thank you all! Xxx

Aspetti positivi:

Wonderful customer service and very easy to use site

Aspetti negativi:

We can't fault the site at all - thanks to everyone for your help!

Glass crumpet

Commenti: Excellent we will definately use the nest time we have a visiting theatre company

Aspetti positivi:

Never used it before but will again in the future

Aspetti negativi:

getting used to navigating but the on line support was great

Brilliant website

Commenti: Overall and now i have used it will definitely use it again

Aspetti positivi:

The reports ans the scanning app were great. Discount as an international charity on fees.

Aspetti negativi:

I found it initially a little difficult to work out especially the ticket allocation.

Easy and hassle free

Aspetti positivi:

Very easy to use and works well.Lots of options and easy to set different ticket tiers and end dates.

Aspetti negativi:

Can't think of anything, overall very happy

Great service and easy to use

Commenti: First time using ticketsource and won't be the last. Easy to set up an event and was good to get list of names

Aspetti positivi:

The ease of use and setting up an event

Aspetti negativi:

Be good if you could export the email addresss for mailing list

Great first show using TicketSource

Commenti: Ticket source gave us the freedom to put on our own event in a professional manner with their reliable support along the way.

Aspetti positivi:

It was easy to set up and flexible in how you could set the event up. Ticket sales were easy to track and the fees are reasonable.

Aspetti negativi:

This was our first time using TicketSource and we didn’t find anything we didn’t like on this occasion. We were very impressed.