--- description: Scopri le funzionalità di Teamwork Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Teamwork Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Teamwork Desk](/software/143754/teamwork-desk) # Teamwork Desk Canonical: https://www.capterra.it/software/143754/teamwork-desk Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/143754/teamwork-desk?page=2) > Teamwork Desk offre tutte le funzionalità di cui un team ha bisogno per fornire un'assistenza clienti di livello internazionale con un tocco personale. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 143 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Teamwork Desk? Clienti che richiedono software di supporto in grado di creare relazioni migliori. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 143 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Teamwork.com - **Area geografica**: Blackpool, Irlanda - **Anno di fondazione**: 2007 ## Contesto commerciale - **Prezzo di partenza**: 10,50 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, finlandese, francese, giapponese, indonesiano, inglese, irlandese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Francia, Germania, Giappone, India, Irlanda, Messico, Nuova Zelanda, Paesi Bassi, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - Creazione di report/analisi - Gestione del flusso di lavoro - Portale self-service - Prioritizzazione ## Integrazioni (2 in totale) - Teamwork.com - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Recensioni ### "Teamwork" — 4.0/5 > **David** | *20 ottobre 2020* | Marketing e pubblicità | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Teamwork Desk is very easy to set up and use. As a ticket management systems is simply does the job well. It integrates nicely with TWPM > > **Inconvenienti**: There is no concept of shared ticket, companies or shared owners. > > Esy to use ----- ### "Why Rhino Users Teamwork Desk" — 5.0/5 > **Ramin** | *28 aprile 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I have used Teamwork products on and off for over 7 years now. Everytime I come back (frankly because everything else out there is not as good), I am impressed by all the work that has gone into it while I was gone. This time, I came back because we have some large projects and I was migrating away from Saleforce.com. The product simple to set up, it does what we need it to do and it integrates with many of the services we use every day to support our client base. The other thing that I love about Teamwork, in general, is the support. I am in the US on the Pacific coast and Teamwork are in Ireland. Regardless, I am always replied to in a timely manner and the responses I get are not canned (something I hate about other organizations and their attempt to shove support into a dark closet). > > **Inconvenienti**: Missing features would be such things as: \* Integration with Ring Central or 8X8 or Mitel hosted VoIP platforms. \* Integration with remote access software like, SplashTop (splashtop.com) or LogMeIn. \*Two way integration with Teamwork Projects and Teamwork CRM and Teamwork Chat. This little gem would be a game changer as I imagine being able to do data entry about a client in the CRM and have all of their company contacts, and information propagate across all the products so my team does not have to go hunting for information. \* Integration with IT Glue (itglue.com). This is quickly becoming an industry standard platform for MSP documentation and it would be great to pull up all the machine data for a client who sends us a ticket from inside the ticket. There are more but this is a good start ;-). > > We use Teamwork Desk as a means of taking care of our clients and their employees on a daily basis. Whether it is Desktop support related or related to a task inside of an ongoing project, we use this every day\! ----- ### "Too many major issues. Would be perfect otherwise, easy to use, beautiful interface." — 1.0/5 > **Lucas** | *28 aprile 2022* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: easy to use, beautiful interface, lots smarts... seemingly does everything you need and more. > > **Inconvenienti**: • No integration between Desk and Teamwork CRM Companies/contacts which is absurd. • If a spammer contacts our desk, a customer/contact is permanently created, issue raised a year ago and not fixed. Our client database is a now mess, it cannot be maintained due to these spam contacts. • No way to archive a customer who has left. If customer is deleted, all ticket history is deleted. • Reports constantly fail to load in dashboard. > > The customer service team offer fast and friendly responses. I really hope they sort out the cons, otherwise we will have to go elsewhere. ----- ### "Easy to Use, Hands Down could NOT run our company without it\!" — 5.0/5 > **Charra** | *27 aprile 2020* | Proprietà immobiliari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We love that the email tickets and the projects integrate with each other so we can make tasks right out of the clients email request and attach info, docs, photos, close the task and update it from within Desk\! We also love that Teamwork Project is customizable to our company so we can easily customize things to fit our needs. And lastly we love the time tracking and billing. Everything we need to run our company smoothly is included so we don't have to split our resources. > > **Inconvenienti**: Integration took some time but overall the learning curve was easy. We would love to see better time tracking for employees so we can see time logged over the course a day, week or month and comparison of tasks so we can see averages of how much time the same task takes across projects and where it might have taken longer or less time on certain projects for accountability and task efficiency. The phone apps also need improvement. Desk tickets can not be sent from within the app and functionality is severely limited. Downtime has also been a little bit if a pain, but we are ok with these for the most part because customer service usually fixes them pretty quickly. > > Overall we love teamwork. The customer service is excellent and the product is without a doubt the best in the industry. We couldn't work without it. ----- ### "Teamwork at SSI" — 5.0/5 > **charles** | *13 ottobre 2020* | Computer e sicurezza della rete | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers > > **Inconvenienti**: at this time I do not have any negative or issues > > Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/143754/teamwork-desk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/143754/teamwork-desk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati