Recensioni su Atera

Ottimo se si dispone di budget

Commenti: Abbiamo deciso di provare Atera, il costo al mese supera i 100€ ma il servizio è veramente buono, nonostante alcuni momenti di lentezza, ma non so se dipende da noi, stiamo cercando di capirlo. Riusciamo tenere sotto controllo i server dei clienti in tempo reale, inoltre riusciamo a connetterci da remoto.
Configurazione semplice

Aspetti positivi:

controllo da remoto, notifiche real time... riesci a tenere tutto sotto controllo in tempo reale. ottima gestione ticket, configurazione semplice e "veloce".

Aspetti negativi:

l'unico svantaggio potrebbe essere il prezzo poco accessibile a tutti, ma se si ha bisogno di questo tipo di software si sa che bisogna spendere. Inoltre a noi ogni tanto è lento.

Atera RMM

Commenti: Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server.

Aspetti positivi:

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Aspetti negativi:

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

Alternative considerate: SolarWinds Service Desk e NinjaOne

Perché passare a Atera: Costo fisso annuale e non per agent

Strumento ottimo per la consulenza da remoto

Commenti: E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19.
Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà.
Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.

Aspetti positivi:

La connettività a più ambienti. L'utilizzo fuori dalla rete aziendale e senza VPN. Creazione ottima per script automatici. Check ottimale per gli strumenti hardware per la nostra azienda.

Aspetti negativi:

Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.

Save your valuable time with Atera.

Commenti: Atera is overall a productive tool which has saved a lot of time for my business by providing on time resolution.

Aspetti positivi:

Atera simplifies time tracking, billing and ticketing for effective IT service management. This software provides proactive IT infrastructure monitoring to avoid problems and boost efficiency. It also smoothly integrates with other business tools for better workflows.

Aspetti negativi:

Atera pricing model is expensive basically for small industry with limited IT resource. Atera's Support team doesn't respond on time which is again a demerit for customers with high priority issues.

Number 1 On the Community Page

Commenti: Overall, it has been very positive; however, over the last 6-12 months, development has slowed down a lot (this may not be the case; Atera is very secretive about what is being developed). I love the community and Atera, but I don't like how they have handled price increases and features being broken into separate billed items.

Aspetti positivi:

I love the product and most of its features. The support has been good when I have used it, and the community is rock solid. It is easy to use and easy on the eyes, meaning the UI is well thought out.

Aspetti negativi:

The Feature Board is filled with Years of requests, some of which are essential features of an RMM or PSA. In my opinion, the Knowledge Base is useless in its current state, especially for saving passwords. No 2FA sharing means it is not helpful at all in IT. The recent Price Hikes and bait and switch on the AI features are a real slap in the face, in my opinion. Atera lacks a good handle on being open with what is happening with development and changes. I might freak out if I hear "it's on the roadmap" one more time. When? Two months from now or three years from now, as other requests have waited?

Alternative considerate: Kaseya VSA, NinjaOne e Pulseway

Perché passare a Atera: We choose it because of the price per-tech licensing and ease of use. Now the price has gone up, the per-tech licensing is starting to become a lot more expensive than alternative options that do per endpoint.

Atera Automated Patch management and Copilot has improved our efficiency and productivity

Commenti: I have been using Atera for the past 3 years and have seen a tremendous growth i their service delivery. Their road map since the first time i used atera is what they are delivering. Support is 24/7 and you can never get lost alone

Aspetti positivi:

Atera is helping us solve tickets in a very short space of time using their Copilot in the PSA that analyses a ticket, suggest solutions and help respond professionally. Its automations for patch management have reduce our time for Maintenace and most interesting is the scheduling of

Aspetti negativi:

With their new features coming in every 3rd month its really difficult to find a dislike. We always looking forward to the new additions, Intergrations and changes which makes our experience a great one

If you don’t need a mobile app or decent support it’s OK

Commenti: It’s an ok platform if you don’t want the fundamentals. Support is lacking, and they are obsessed with ai integration without fixing or implementing the basics first

Aspetti positivi:

The interface is clean and easy to navigate

Aspetti negativi:

Support and mobile app are lacking massively. Updates are infrequent and roadmap although now public is not kept to schedule.

Perfect All in One Remote Support Solution

Commenti: Very pleased with the pricing, support and offered features and implementations.

Aspetti positivi:

Perfect for remotely administrating a variety of different operating systems and systems. We are a fully cloud, remote camps with StarLink and work-from-home-based company and Atera helps our IT team tremendously to keep an overview of all running systems and clients. We use a variety of functionality from patch management, over remote monitoring to the general support help desk. And if something doesn't work as expected Atera's support is just a chat away to investigate and support. Implements well with various 3rd party solutions, from Cyber Security to Backup, etc. including a steep discount on these services compared to the regular pricing.

Aspetti negativi:

A lot of additional features have been moved from a free tier to a paid tier now including the very helpful new AI features. However, since the base pricing is already pretty low it is not a massive concern to have these packages added to our service.

Alternative considerate: ConnectWise ScreenConnect e NinjaOne

Perché passare a Atera: Pricing and features offered. Pricing per technician is a game changer and allows to us better forecast the spending.

Best RMM and ticketing Software

Commenti: Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.

Aspetti positivi:

Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts

Aspetti negativi:

Support of Mac devices is minimum or nil

Alternative considerate: ConnectWise ScreenConnect

Perché passare a Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise

Remote Monitoring and Management Program of 2024

Commenti: IT management on my end has been so seamless with the help of Atera.

Aspetti positivi:

I like the fact that Atera combines real-time monitoring, RMM, network discovery and IT ticketing tools. It allows me to offer remote support which resolve issues rapidly.

Aspetti negativi:

When I was a new user Atera was missing a lot, but they have upgraded the system to suit my needs now.

Robust Remote Access & RMM Program

Commenti: Managing endpoints remotely from anywhere is what I enjoy most with Atera.

Aspetti positivi:

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Aspetti negativi:

Atera is way too comprehensive which make learning curve steeper.

10/10 would recommend!

Commenti: I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Aspetti positivi:

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Aspetti negativi:

No cons at all! All around great product!

UEM & RMM Program

Aspetti positivi:

I like how Atera automate incident management processes which help resolve issues rapidly.

Aspetti negativi:

The mild bugs that I experience get eradicated within two hours upon requesting technical support.

The best software for an SMB MSP

Commenti: Overall this is an outstanding product. It has radical pricing, and integrates so easily with the rest of my business. With it's lightweight tools, I can run everything from a tablet even. New features are being brought out all the time, that I can choose to incorporate or not, and with the branding options, my customers see MY logo and my menu items. There is no better product on the market.

Aspetti positivi:

I run a small MSP focused on providing IT services to small (<50 employees) businesses. I have tried many software packages over the 15 years I have been in business, and all of them suffered from the same weakness. Ease of use/learning curve. They may have had some great features, but I would never get to use them because they were lost in a sea of confusion. The interface for Atera is clean, simple, and effective. You can do everything you need to without having to dig for it. If I have to search for a feature, I am not going to remember that it is even there to use, and with Atera, it is all laid out so well that it is intuitive. You open your account, setup your clients, and away you go. Nothing else even comes close to comparing

Aspetti negativi:

The only part that is clumsy in my opinion is the patching. Rather than approving patches, you exclude patches. Back when most of my users had windows 7 this was more of an issue, as I tended towards rolling out ones I knew had no issues, rather than selectively declining. The list of patches you are excluding becomes tediously long and difficult to manage, but with Windows 10, you can only put off patches so long before they are just going to be forced, so in reality patching, where it used to be a major part of our service, is now more of an afterthought.

Alternative considerate: N-sight e NinjaOne

Perché scegliere Atera: Initially the pricing was what lured me in. I wasn't finding I was using the full features of Naverisk, because if I didn't use them all the time, I either forgot about them, or forgot how to use them easily. Having a fixed cost no matter how many clients I use it on was game changing for me.

Software precedente: Naverisk

Perché passare a Atera: Ease of use, pricing model.

Great startup PSA and RMM for MSPs

Commenti: Great, very high uptime and excellent performance

Aspetti positivi:

It has all the features and most the integrations most the competitors have at a slightly lower price. The software evolves faster than competitors so if the feature you need isn’t there it probably will be soon.

Aspetti negativi:

Had to purchase the Splashtop unattended access option for $200 per year

Alternative considerate: Kaseya VSA

Perché scegliere Atera: Slow performance across the board and the interface is not intuitive in Automate.

Software precedente: ConnectWise ScreenConnect, ConnectWise PSA e ConnectWise Automate

Perché passare a Atera: Lower initial cost and total cost of ownership

Great software that keeps getting better!

Commenti: It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

Aspetti positivi:

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Aspetti negativi:

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Does almost everything we need.

Commenti: Over all I'm really happy with Atera it meets many of our needs and does almost all that we need it too. Also their support has been top notch.

Aspetti positivi:

Atera offers us a solid foundation for running our MSP business. Atera makes it simple to support our customers with a interface that is easy to manage and use.

Aspetti negativi:

The business management side could use some work so that we could more easily manage all of our customers products and cost in a single location.

Alternative considerate: SYNCRO Web 2 Text Chat Software e NinjaOne

Perché scegliere Atera: ConnectWise Automate was overly complicated with a very high learning curve. Onboarding new techs and making changes that were rarely done were a nightmare. The cost for Connectwise was also getting to be very expensive for what we got out of it. Finally Connectwise Support has really fallen from when we signed on, to the point were the support was usless.

Perché passare a Atera: Atera had the best all around feature set, as well as a simple billing solution that worked well with out budgeting.

Good foundation, but the ticketing and reporting needs to mature

Commenti: Overall the Monitoring and Alerts work great and that's all we have fully implemented. The patch management and the remote management features do a great job. Hopefully the ticketing and reports will improve and we can start using them. For us, the parts we use are worth the price, but hopefully we can implement the other features. We haven't tested their integration with Webroot, since we had already standardized on Bitdefender. We also haven't tested their integrated backup solution since we have been using another product. We will be testing the backup to see how it performs, but cannot find any real reviews on it which has scared us away from it for now.

Aspetti positivi:

The monitoring part of Atera is great. It allows a lot of customization, snmp monitoring and per-customer settings. Setting custom thresholds is easy. The dashboard gives exactly what we need to monitor all our customers systems at a glance. The ability to create a custom installer for each client saves a lot of time populating all the devices to the correct client. The per technician pricing with unlimited devices was a big pro over the competition. The patch management does a good job overall and being able to powershell into a computer to restart services and run commands without interrupting a user helps a lot.

Aspetti negativi:

Reporting and ticketing definitely needs to mature. Reporting is very basic with almost no customization. You can create custom fields for devices, but there is no way to show them on any report. The ticketing is a very cumbersome process. Starting a ticket is easy, but if you try to edit one after the fact it forces you to create a new time entry email (yes email), that you must delete if you don't want to keep it. Then you can edit the original entry. Another big glitch, on the tickets there is a big description box to enter comments, but they do not show up on the time sheet/billing report or any other report. To get the technicians notes to show up for billing, you have to go back into the ticket and edit the individual time entry and type in a new description. The "comments" on the original ticket don't show up anywhere except by mousing-over the list of tickets - not on any reports. Only the separate description that you can only access by editing a ticket shows up anywhere. For us having to do so much extra manual work makes the ticketing/billing part pretty useless. It has a lot of potential, but still needs a lot of work. I'm hoping the ticketing and billing will improve, but for us the monitoring and alerting is really all we are able to make work for us right now. While the SplashTop works great, we are still using GoToAssist for remote support; since it gives a notes filed when a session ends that we can use for billing, until ticketing matures.

Great value for money

Commenti: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Aspetti positivi:

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Aspetti negativi:

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

Alternative considerate: Kaseya VSA e Datto SIRIS

Perché scegliere Atera: Too expensive.

Software precedente: N-sight

Perché passare a Atera: More user friendly

I have been using atera and its been one of the greatest tool I ever used

Commenti: Overall is a great experience, as a sole IT admin this tool is fantastic!, i cant even learn all its features it has so many features, one of the best things that you can have is the free webinars, and constant developing and upgrading, thats what makes a software company great!

Aspetti positivi:

the fact that you are able to remote to any computer from anywhere to everywhere is excellent!, the web based interface is nice and it refreshes station information very quickly, the easiest thing to do is to install the service, you can do it in various ways, one of the easiest is by running a line of code on CMD so you dont have to download anything, its automatic!!!

Aspetti negativi:

I don't like 2fA if you're in a rush and don't have access to your phone, or if you have issues with the connection, you wont be able to remote to any computer, additionally sometimes when you try to login from mobile android or ios the service doesnt work , but that rarely happens , you have to delete cache and try again

Alternative considerate: TeamViewer Remote

Perché scegliere Atera: Lack of real remote capabilities

Perché passare a Atera: Pricing

Atera is the perfect IT Swiss Army Knife I need, and I use it EVERY. DAY.

Commenti: Indispensable. I have recommended Atera to colleagues several times. For servers in particular, I used to log in with Microsoft Remote Desktop. Having Splashtop installed lets me use one solution for servers or laptops. Before Atera, I was using Teams to assist users with endpoint issues. The data consumption on a call like that is atrocious. with Atera, it's much more efficient.

Aspetti positivi:

Number one. You pay for a SEAT for the admin, not for how many devices you manage. That is MAJOR. Next, the tools are very intuitive, the interface clean. I am Mac based, but manage over 50 Windows devices and servers from my MacBook Pro. Setup and enrollment of devices is simple and straightforward. Nearly everything I need is at my fingertips once the device reports in.

Aspetti negativi:

I still need to make some adjustments to my thresholds for alerts. Way too many of them popping up for memory usage and storage use over 85%. But those alerts are there for a reason. My problem is older devices with very limited memory and storage that need to be mothballed. I have also not had time to get audio configured properly so I can converse with and end user while assisting through Splashtop. Need to look up training articles on that.

Atera Review

Commenti: The platform provided a comprehensive suite of IT management tools that streamlined my operations and improved customer service. The integrated RMM capabilities, service desk, and reporting features were particularly valuable in maintaining the performance and security of my clients' systems. The intuitive user interface and ease of use made it simple to navigate and access the various features. While there were some limitations in customization, the core functionalities of Atera were reliable and effective. Overall, Atera proved to be a valuable solution for my IT management needs, helping me deliver efficient and high-quality services to my clients.

Aspetti positivi:

One of the things I liked most about Atera was its all-in-one approach to IT management. The platform offered a comprehensive suite of tools and features that covered various aspects of IT support and service delivery. I particularly appreciated the integrated remote monitoring and management (RMM) capabilities, which allowed me to proactively monitor and maintain my clients' systems. The ticketing system and service desk were also well-designed, providing a centralized place to track and manage customer requests. Additionally, Atera's reporting and analytics features provided valuable insights into the performance and health of my IT infrastructure. Overall, the holistic approach of Atera simplified my IT management processes and improved efficiency.

Aspetti negativi:

one aspect I liked least was the limited customization options in certain areas. While the platform offered a range of pre-built templates and workflows, there were instances where I wanted more flexibility to tailor the system to my specific needs. For example, I found some limitations in customizing the appearance and branding of the customer portal. However, despite these minor limitations, the core functionalities of Atera were robust and effective in meeting my IT management requirements.

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Aspetti positivi:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Aspetti negativi:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Perfect Fit for Many Scenarios

Commenti: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Aspetti positivi:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Aspetti negativi:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Great Platform for MSPs

Aspetti positivi:

Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!

Aspetti negativi:

There are some automation options for ticketing and RMM that aren't available yet.

Alternative considerate: ConnectWise ScreenConnect, N-sight, Zoho Desk e NinjaOne

Perché scegliere Atera: Cost and features

Software precedente: Autotask PSA