Recensioni su Atera

Atera RMM

Commenti: Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server.

Aspetti positivi:

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Aspetti negativi:

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

Alternative considerate: SolarWinds Service Desk e NinjaOne

Perché passare a Atera: Costo fisso annuale e non per agent

Strumento ottimo per la consulenza da remoto

Commenti: E' stato uno strumento fondamentale per il lockdown dovuto al COVID-19.
Ha permesso di effettuare una ottima teleassistenza da remoto agli utenti che trovavano difficoltà.
Ci è stato utile per l'installazione di determinati software in maniera massiva senza il passaggio da ogni macchina presente.

Aspetti positivi:

La connettività a più ambienti. L'utilizzo fuori dalla rete aziendale e senza VPN. Creazione ottima per script automatici. Check ottimale per gli strumenti hardware per la nostra azienda.

Aspetti negativi:

Sarebbe stato ancora più utile se Atera permettesse di aggiungere dispositivi Android o Apple.

Perfect Fit for Many Scenarios

Commenti: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Aspetti positivi:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Aspetti negativi:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Atera, a Strong Contender for anyone starting up an MSP-based business.

Commenti: This software allowed me to operate in a computer support business during the last couple of years where in person visits declined on some sites. Initial pricing was quite affordable even though a business with one technician doesn't require a full ticketing and PSA tool, but felt that if I did grow enough I'd make use of these features in time.

Aspetti positivi:

The best thing about Atera is that it is always improving features, even weekly but at least monthly. I had some experience with NABLE MSP support software, so was familiar with many of the aspects that Atera had to offer and simply needed to start deployment of agents at my customer sites, so felt very productive very soon after starting. There are many resources readily available to gain additional training in areas where I don't feel as confident. Although it didn't happen often, I was able to receive technical support for issues relating to the agents or dashboard in general in CHAT, so there was no waiting.

Aspetti negativi:

Up until two weeks ago, I had no issues with Atera. There is many new features that are being developed monthly, but most of them are not available to the lowest subscription package, but it makes sense that people paying more money should have an increasing number of features available to them. Two weeks ago, I get a payment notification from Atera that is significantly higher. When I sent an inquiry email through Atera's Contact system, they suggested that they had sent out notification months before. My incoming messages from Atera are filtered into an ATERA INCOMING MAIL folder and I double checked and verified that I had never received it. The Atera Pro level subscription increased by 33% a month. I received a return email sent back suggesting that Atera hadn't raised it's pricing in the last 6 years. At a time where small business owners are trying to build back to pre-pandemic business levels, it's unfortunate that Atera didn't have our backs. The less than helpful response from Atera also suggested that if I prepaid for the full year, it would be less of an increase overall. I also moved many of my existing sites to make use of Emsisoft Business Software and a few to utilize Acronis Cyber Backups, my payments to Atera are more than double what the Pro subscription was originally set at and that obviously means nothing.

Alternative considerate: NinjaOne

Perché passare a Atera: I liked the pricing model per technician that allowed for unlimited agents. I believed that I'd be able to keep my one person business affordable despite growth of my computer support business.

Quality has gone downhill

Commenti: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Aspetti positivi:

The price point for this product is excellent, if it worked properly.

Aspetti negativi:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Great tool with lots of helpful features and ease of use

Commenti: Via their remote access capabilities, they were able to resolve the issue of face-to-face consumer interactions during the Coronavirus. As a result of Atera's increased solutions and partner integration, my work was centralised and enabled for more dynamic administration. Connecting quickly allows you to install any needed software and drivers. Several customer visits are avoided thanks to Atera. Atera responds to bugs and problems and adds new features on a monthly basis.

Aspetti positivi:

Sincerity speaking, automation is what I value the most. It is simple to use the ticketing, install the agent, and connect the devices to the appropriate business. Quite steady, in fact. I get new features rather often because of continuous product development. It also offers me options for third-party integration. It significantly aided us in streamlining our system automation, system health monitoring, remote administration, and IT support. giving us insights that were previously only attainable when the computer was physically present within our network.

Aspetti negativi:

Tickets cannot be given to customers at a specific time, such as a ticket that would become active tomorrow at a specific hour. Indeed, the blade has two edges. The price continues rising while they keep adding things. I wish the bottom tier were consistent. Device discovery via networks is an extra cost. My mid-tier subscription ought to contain this function. For accurate reporting, systems will occasionally need to have the Atera service re-enabled.

Impressive features.

Commenti: Very well made product. Has a ton of features. Has allowed our MSP to grow and add more value to customers.

Aspetti positivi:

I like how it is a full feature MSP tool in one software. We can add more value to our customers and provide better service due to atera

Aspetti negativi:

It is on the pricey side especially as we add technicians. The mobile app is glitchy. Tickets don't always display properly.

Alternative considerate: N-central

Perché scegliere Atera: Logmein was more expensive with less features. Logmein continued to raise the price significantly every year while stripping features

Perché passare a Atera: Didn't have as many features and charged per node not user

So happy to meet Atera!

Commenti: Our older vendor didn't seem to know what they wanted to be any longer. Solutions/add-ons never worked correctly and were buggy. Unreliable.

Aspetti positivi:

Love the simplicity and manageable layout. Customization has been a huge plus especially for the Dashboard. The Network Discovery tool has proved invaluable. Patch Management compared with our previous vendor has made monitoring the process and updates much easier. We love that every month there are product improvements and new innovations.

Aspetti negativi:

Honestly have nothing negative to add to this section. The solution is great!

I need free time for me

Commenti: We manage many clients and many servers. The best thing is how everything is under control. And ATERA does it really well. All too well

Aspetti positivi:

Since we use ATERA, we discover another king of metod to manage our customer. Simplicity is better quality of Atera.

Aspetti negativi:

Still nothing for now. Every day is a new discovery by implementing management functions

Alternative considerate: N-central e ConnectWise Automate

Perché scegliere Atera: Because it's too cumbersome to do the same things that we do with Atera in a few minutes. We tested the Atera for two months before making the switch.

Perché passare a Atera: First of all the price. Second: other products count the agent on any device. Atera consider the Technicians the focus of the business. Pay for every Technician and do everything you want. I like this kind of mentality.

Great RMM solution for standalone business with multiple locations.

Commenti: We needed a RMM/remote connection solution for in-house IT ticketing and helpdesk for a growing eye care/healthcare/eye surgery company with two technicians, 8 locations, some in-house server/data management, and nearly 500 endpoints/workstations. Atera has been great to cover all those needs.

Aspetti positivi:

To be honest, the price is what caught my eye first. I assumed that when you pay less, you get a lot less, but that is NOT the case. Atera does exactly what we needed, and we don't feel like we are paying for option we don't even use. Solid reliable service.

Aspetti negativi:

Very few minor issues that aren't even worth mentioning.

Alternative considerate: SolarWinds Service Desk

Perché passare a Atera: At first, price. However Atera was very full featured and well developed which was a pleasant surprise.

Great software that keeps getting better!

Commenti: It's a great product at a great price. I hope they keep improving and listen to the community that uses it!

Aspetti positivi:

It's easy to set up and use. All the features are there and they keeps adding more and fine tuning the experience.

Aspetti negativi:

The only thing that has been frustrating is the lack of multimonitor support in Splashtop (the main remote connection software). This feature is available in the regular version of Spashtop, the community has requested it numerous times but it still hasn't been implemented.

Helped us dramatically streamline IT Support

Aspetti positivi:

Atera helped us dramatically to streamline our IT support, remote administration, system health monitoring and system automation. Giving us insights that were only possible with physically having the machine within our network before.

Aspetti negativi:

Additional Atera features are only available as an additional subscription.

Alternative considerate: NinjaOne

Perché passare a Atera: Pricing and additional value with discounted 3rd integrations.

Cost effective product

Commenti: Better than our old RMM specially with cost and features that is offered.

Aspetti positivi:

First most thing I like is easy to access all the features without any complicated menus. Deploying the agent using command line options helps me to rollout for mass deployment. The splashtop is fast and easy to connect that also gives you the messaging option on the top instead of going through manage> chat. Connecting to remote is faster than the other RMM we used before. Their chat support is instant, i never had to wait for more than a min anytime i try to contact support

Aspetti negativi:

Lot of times the chat from the manage option will not work. I would like to have the feature of searching by custom field we create or to generate reports using custom field.

Alternative considerate: ManageEngine Endpoint Central

Perché scegliere Atera: Solarwinds is expensive and complicated to use.

Software precedente: SolarWinds Service Desk

Perché passare a Atera: cost wise and we are not deploying to a enterprise level, we are a small scale only.

Perfect RMM for small ITSP & MSP's

Commenti: Good overall experience with ease of use. Would like more custom reports or the ability to perform customer reports by being able to select certain variables whilst not being constrained by the builtin reports

Aspetti positivi:

The Cost is almost unchallenged & very easy to implement. Got some good reports built in and allows easy monitoring of snmp devices & other agent installed devices.

Aspetti negativi:

Limited reporting when compared to the competitor and limited network features for monitoring. SNMP Interface for adding SNMP Devices is good but sometimes can be a little confusing.

Alternative considerate: N-sight e ConnectWise Automate

Perché passare a Atera: Mainly cost was the deciding factor due to it being the first RMM we wanted to introduce so couldn't justify stupid costs for something that may not end up being used.

Atera User

Commenti: Its been great from day 1. Support and training and all the questions i had got answered quickly.

Aspetti positivi:

I liked the features patch management and remote control using Splashtop the best.

Aspetti negativi:

So far I havent found anything I really dont like. I used to use Kaseya and that seemed way overkill for what I needed it for.

Great option for small MSP looking for a simple, affordable solution

Commenti: We're a small MSP with 3 techs. Labtech/Connectwise is WAY overkill. We miss a few features but honestly it hasn't been enough of a hindrance to regret our decision. Cost savings is worth whatever bells and whistles we lost. Can it be better? Sure. But that's why it's great knowing the dev team is constantly releasing new features and improvements.

Aspetti positivi:

Great option for small MSP looking for a simple, affordable solution Simplicity. It felt a bit barebones at first coming from Labtech, but it refocused us on the important things and not get scatter brained. We took on the attitude of "if Altaro doesn't have it, you don't need it". It's been two years and we honestly haven't looked back. It's also great having a flat fee per tech instead of per agent fee. It's a relief when deploying agents since It doesn't feel like I'm incurring additional overhead each time I add an agent. I also appreciate their agile feature releases. It gives me the feeling that the team is not sitting still and always earning my dollar.

Aspetti negativi:

The reporting is a bit weak. I'm used to being able to hook into the database and generate custom reports coming from Connectwise. I used to have a Excel pivot table pulling data directly from Connectwise and it was data nerd heaven. While API is available, it doesn't supply the same volume of information that the built-in reports offer. I submitted a feature request to simply expose the reports via API (this is how Connectwise does it) so hopefully that will happen in the future. Also, Splashtop remote control that comes with Atera is just too slow to connect. It's actually pretty good once the connection is established, but there's a ~30 sec delay from the time you click on the button. That might not sound like much, it can feel like eternity when there is a customer on the phone. Plus it takes too long to find out when the connection doesn't work for some reason. We bit the bullet and paid for Screenconnect.

Alternative considerate: Pulseway

Perché scegliere Atera: Cost / complexity

Perché passare a Atera: Cost / simplicity

Great value for money

Commenti: Just one word: great. I arrive in the morning, I go in the global devices seen and I immediately have the day organized. Just seconds. Alarms are in real time nd highly configurable. Thank you.

Aspetti positivi:

Simple, I love the way I can have everything at a look; RMM with small customers is critical for us. The way we can check, manage remotely machines (desktop but also scripts and commands) is all we really need. Integration is good also. And, the live chat is something great. We had Solarwinds RMM for many time. Yes, the product is more comprehensive and granular, but it's really too much for us and the cost is.... well, not sustainable.

Aspetti negativi:

At a first glance the seen is more similar to a videogame than to a professional product, but it's functional enough. It's the worst aspect of this wonderful software, but also the only one not completely convincing. I think that a more functional seen option should have offered to customers.

Alternative considerate: Kaseya VSA e Datto SIRIS

Perché scegliere Atera: Too expensive.

Software precedente: N-sight

Perché passare a Atera: More user friendly

Atera helps us help our clients

Commenti: We are happy overall with Atera. it really suits our purposes

Aspetti positivi:

We utilize the remote support and file sharing to connect to our clients and help the mon a daily basis

Aspetti negativi:

We could use some better reporting. The only option for cleaning out computers is either 30 days or a year

Alternative considerate: Zoho Social

Perché scegliere Atera: cost

Software precedente: SolarWinds Service Desk

My experience with Atera has been pretty positive. Atera has become essential in our workplace.

Aspetti positivi:

What I like about Atera is it's user friendly GUI, simplicity and overall performance. Atera has plenty of features, especially at it's price point. Unlike other RMM's, Atera offers a base price, with an unlimited amount of devices. This is a huge pro, as it allows us to test certain things on specific devices before rolling everything out, without being charged a "per device" fee. It's also nice to have in general, as with the remote support integrations, it can be utilized to remotely access (via integrated Splashtop for FREE) specific machines as well, while still avoiding that "per device" fee. The integrated ticking system is quite convenient as well. It saves from having to purchase third party software to handle similar tasks (which are required by most RMM's nowadays.) Overall, my business currently relies on Atera for a multitude of tasks, which it performs very well at.

Aspetti negativi:

The only real con I have for Atera, is that it currently does not support the ability for a customer login account. This is kind of a downer for us, as some of our customers like to login to view their site/network (of course with limited access). To be able to do this currently requires the use of multiple technician licenses, which can get Very costly if multiple techs at multiple clients want to have access. That aside, the only other downside is that there's currently no integration with Bitdefender nor Cloudberry.

Great Platform for MSPs

Aspetti positivi:

Atera has been great and my company has been through most all of the big name PSA/RMM combos. It was easy to setup, easy to use on a daily basis, and they are continuing to add features it seems weekly. Lastly, the cost compared to the other guys is so low, I thought there had to be a catch...but there is no catch!

Aspetti negativi:

There are some automation options for ticketing and RMM that aren't available yet.

Alternative considerate: ConnectWise ScreenConnect, N-sight, Tigerpaw Software, Zoho Desk e NinjaOne

Perché scegliere Atera: Cost and features

Software precedente: Autotask PSA

Great product for the price

Commenti: I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.

Aspetti positivi:

I use this everyday. I went with Atera because the price and they use Splashtop. I have been using splashtop for a year prior. The setup was easy. I can connect with my iPad which is a plus for me. They are always introducing features and since they switch to the new azure fabric, I have had no issues.

Aspetti negativi:

I really wish they had a task list with each client. So when onsite I can add or complete those task. I use another software right now that does that. They had lots of issues prior to the move the Azure fabric but looks like that move has help the stability of the product. The ticket and billing system does not flow for me. Maybe one day it will.

Alternative considerate: NinjaOne e SYNCHRO

Perché passare a Atera: Price and simplicity

Atera Review from Emulous Communications

Commenti: It's been ok. It does become more costly than you think, pretty quickly. Would be nice if you have a lower tier price for a user that has access only to his domain.

Aspetti positivi:

Simplicity. It's pretty easy to use and intuitive. Easy to find ways to fix issues within itself.

Aspetti negativi:

The helpdesk and PSA portion leave a lot to be desired.

Atera offers high quality remmote support

Commenti: Atera offers an advance infrastructure for our remote support requirements.

Aspetti positivi:

Based on my experience with Atera so far, it is one of the best remote support platform in the market and meets all our needs.

Aspetti negativi:

That could be great if the session time of the free trial was longer and in pricing aspect Atera could have more flexible options.

Atera saves your MSP time and money

Commenti: amazing software

Aspetti positivi:

It is always evolving and does what it says on the tin.

Aspetti negativi:

Some information would be useful without having to use the api

Quick Deployment, Easy To Use, Missing Some Reporting Features

Commenti: Overall it is a massive improvement over Manage Engine products we were using although we miss the deeper customization features we had.

Aspetti positivi:

Its simple to use, remote management and software deployement works most of the time and

Aspetti negativi:

It is less customizable than other software. I'd like to be able to customize my device dashboard for example, run reports based on who is using what features (such as Work From Home) and be able to turn off the features that are clearly for resellers rather than people managing one company.