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Informazioni su FormAssembly

FormAssembly è un soluzione per moduli web per le imprese, creata per aiutare i team a semplificare i processi complessi e favorire conversioni di moduli di qualità.

Ulteriori informazioni su FormAssembly

Aspetti positivi:

I like Form Assembly's user interface - it is very easy to design a survey and connect with Salesforce (speaking from a back-end point of view).

Aspetti negativi:

After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things.

Valutazioni di FormAssembly

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,1
Caratteristiche
4,4
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,2/ 10

FormAssembly ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 36 recensioni degli utenti di Capterra.

Hai già usato FormAssembly?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (36)

Maureen
Maureen
Salesforce Administrator (USA)
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

FormAssembly for Training Applications and Grantmaking

5,0 10 mesi fa

Commenti: Overall, FA is a highly functional and customizable tool to use in conjunction with Salesforce NPSP. There is a steep learning curve to be able to use all the functionality, but FA has good training and documentation, as well as customer service who help out when we hit a wall. We couldn't do what we do without it.

Aspetti positivi:

The functionality: FA allows us to prefill the forms with relevant user data, customize forms so we get exactly the information we need, transfer the data captured to Salesforce, review and score applicants within the form and then transfer scoring data to a Salesforce dashboard for selection process.

Aspetti negativi:

It is incredibly frustrating that FA hasn't implemented an auto-save feature for form users! Although we do instruct users to use the Save and Resume feature, we still have issues due to international internet instability and people losing data.

Marjo
IT Manager (Canada)
Produzione di media, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A Great Online Forms Solution For Business

5,0 2 mesi fa Nuova

Aspetti positivi:

FormAssembly makes creating and managing online forms easy. With this software, data and feedback collection is easy. I like the automation features.

Aspetti negativi:

No bad experience. FormAssembly has been amazing.

cesar
Salesforce consultant (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Smooth Salesforce connection

3,0 2 mesi fa Nuova

Commenti: It served its purpose for having form and automating data to go to salesforce

Aspetti positivi:

Integrarion with salesforce , fast field mapping with salesforce fields

Aspetti negativi:

UI/ UX could be better, feel like its not that smooth to organize fields on the form. Sometimes is hard to build a form with many sections and fields

Beth
Director, Data & Evaluation (USA)
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

FormAssembly Review

4,0 2 anni fa

Commenti: We use FormAssembly to do everything, from event registration to large-scale annual surveys.

Aspetti positivi:

FormAssembly has a pretty easy to use integration with Salesforce that has made our lives easier when it comes to reducing time on data entry. There are also many features in fairly low priced tiers in FormAssembly, which makes scaling survey operations without spending a lot of money easy.

Aspetti negativi:

Not all of the text fields are change-able, so sometimes getting the form to look exactly like you want takes time and/or is not possible (e.g., changing the font in question subtext)

Laine
Consultant (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great survey tool!

5,0 6 anni fa

Commenti: FormAssembly is a great tool to use to design, build, and send surveys to customers. It is able to connect with CRM software to be sent automatically as well, and the responses are automatically recorded in the CRM. FormAssembly also has reporting capabilities, which make it useful to see metrics on each question/response, response rate, etc.

Aspetti positivi:

I like Form Assembly's user interface - it is very easy to design a survey and connect with Salesforce (speaking from a back-end point of view). There are many types of question formats to choose from (picklist, multi-select checkbox, open-ended) and validation rules that you can implement to make sure the end-user is filling in the information correctly.

Aspetti negativi:

After setting up the connection with Salesforce, it was a bit difficult for my client to go in and edit form fields as necessary - they ended up breaking some things. The complexity could be toned down and made more everyday-user friendly.

Risposta di FormAssembly

4 anni fa

Thank you so much for your feedback, Laine!

Mark
Mark
Director of Operations & Data Management (USA)
Utente LinkedIn Verificato
Istruzione superiore, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Simple form publisher gives non marketing/web design staff the ability to create and publish forms

5,0 7 anni fa

Commenti: Easy to use and set up. Was up and running within hours. Seamless integration into the CRM saved time and resources on data entry.

Aspetti positivi:

Easy to use with a drag and drop interface. Easily connects to our CRM (Salesforce) to create new records instantly. Branching logic allows you to build a single form for multiple audiences. Hidden fields allow for tracking and segmentation in the CRM. Ability to collect payment, save forms and return to them and many more. Customer service is responsive via email and even social media. User community is willing to share best practices, ideas, and help problem solve.

Aspetti negativi:

Would like to see more reporting ability directly out of Form Assembly. Within a form where the field is a date field, I would like the ability to restrict users from selecting certain dates (like weekends for appointments, etc).

Risposta di FormAssembly

4 anni fa

Mark, thank you so much for this review! Your feedback is incredibly valuable.

Joshua
Joshua
Business Systems Manager (USA)
Utente LinkedIn Verificato
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best form tool for using with Salesforce

5,0 6 anni fa

Commenti: FormAssembly is my go-to tool when I need to create a form that can push data into Salesforce. It offers great flexibility as to how the data gets pushed into salesforce and also allows you to pull data from Salesforce to have it populate the form as someone is filling it out.

Aspetti positivi:

Easy to Setup and use Great and responsive support Flexible integration options with Salesforce Ability to prefill forms with data before form loads Good documentation Many options for publishing forms

Aspetti negativi:

Error messages don't provide enough information at times to figure out what is wrong

Risposta di FormAssembly

4 anni fa

Joshua, I really appreciate your honest feedback! Thank you for giving us the chance to serve your business.

Arnaud
Arnaud
Head of data and platforms (Australia)
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: GetApp

Very poor customer service and rather expensive

4,0 2 anni fa

Commenti: Great integration with salesforce, verry poor support, somewhat limited as soon as you are trying to connect to platforms that are not supported out of the box and some of the platform supported have limited support

Aspetti positivi:

Does what it says on the tin. supercharged form builder that simplify integrations with a lot of tools.

Aspetti negativi:

Support is non-existant. An account manager follows you until you sign up, but past that point, you are on your own. If you have an issue with billing, you are on your own. The support redirects you to a different department with a dedicated email address and you can send as many emails as you want, you won't receive a response. Escalating does not help; you will not receive a response either. On top of that, the product is rather pricey. the market is full of similar tools and it seems that it is mostly popular amongst Salesforce users who are used to paying a premium for everything. That would be fine if the support was reflecting that...

Abigail
Abigail
Digital Marketing Specialist (USA)
Utente LinkedIn Verificato
, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Versatile form builder but has a learning curve

4,0 7 anni fa

Aspetti positivi:

There's a lot to learn with FormAssembly. It's a lot of poking around, self-teaching and trial and error. That said, I use FormAssembly's customer support quite a bit and am pleased to say that they are phenomenal to work with. They're always willing to walk you through troubleshooting or point you to a resource that can assist.

Aspetti negativi:

FormAssembly isn't the most intuitive. It takes a while to learn the tool and menu bars. Though the functionality is high, I feel the forms we build always look a bit plain and amateur. They offer templates, but I feel designers that know CCS could take this software to the next level. Lastly, a tiny quirk: If you highlight all of the text in a text box and you hit delete, sometimes it backs you out of the form and doesn't save your progress. It's minor but frustrating.

Alexandra
Alexandra
Program Coordinator (USA)
Utente LinkedIn Verificato
Belle arti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Gathering important information made easy

4,0 7 anni fa

Commenti: Organized data input from external sources.

Aspetti positivi:

I love that I can create surveys on Form Assembly that make it very easy for the people completing the surveys to fill out. I get all of the information that I need in a clean and organized way!

Aspetti negativi:

If you make a question that is multiple choice, "radio buttons," and want to have multiple questions with the same answer options, it is possible. However, if you later want to go back and edit the questions present, or add one, the answers get completely screwed up. Unless you delete and re-enter the questions and answer choices, the formatting will be completely off.

Kristin
Communication and Program Coordinator (USA)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Wish I had found this sooner!

5,0 2 anni fa

Aspetti positivi:

The form builder is very user friendly, especially compared to past systems I have used.

Aspetti negativi:

Some functions aren't particularly intuitive.

Rodrigo
Salesforce Ops Manager (Australia)
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Formassembly feedback from a super user

5,0 2 anni fa

Commenti: Our main issue was connectivity with our Salesforce CRM and Formassembly managed to assist us in data capture and streaming line processes.

Aspetti positivi:

The integration with Salesforce since this is the most important feature for us.

Aspetti negativi:

It would be great to have a draft mode for when you are changing forms that are in production, allowing a user to validate the changes before deploying it. Currently we clone the form, make the changes, validate it and then return to the form to apply the changes

Utente Verificato
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use and quick to set up

4,0 6 anni fa

Commenti: Great for spinning up quick surveys, sign-ups and evaluation forms

Aspetti positivi:

Forms are super easy to set up. You can put one together in less than an hour, even with no experience. It also has handy built in plug-ins for secure authentication and payment methods

Aspetti negativi:

Form Assembly doesn't do complex forms or work flows well

Risposta di FormAssembly

4 anni fa

Thank you for your feedback! Also, you might be interested to know we're working on a brand-new Workflow feature that's slated to be released this year! https://www.formassembly.com/blog/formassembly-workflow/

Utente Verificato
Utente LinkedIn Verificato
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Robust and flexible form designer

5,0 5 anni fa

Commenti: As a nonprofit we rely extensively on volunteers for several dozen initiatives throughout the year. Previous to FormAssembly we would use paper-based or email-based registrations which then had to be manually transcribed into our CRM system. This was a terrible waste of time for users tasked with this. FormAssembly enabled us to convert all of those forms and processes to the web and the form data is stored in our CRM directly, thus enabling users to focus on higher level tasks.

Aspetti positivi:

Ease of building forms either as stand-alone solutions or integrated via Connectors to Salesforce.com Very responsive and knowledgeable customer service.

Aspetti negativi:

Depending on use case, Connectors can be quite complicated and not easy for a novice to figure out even by reviewing existing forms.

Risposta di FormAssembly

5 anni fa

Thank you for your review! We appreciate you!

Utente Verificato
Utente LinkedIn Verificato
Istruzione superiore, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to Use Custom Form Builder

4,0 6 anni fa

Commenti: A powerful tool to have in your belt. My team and I use this tool for both internal and external facing forms. The easy to use form creation interface makes creating forms relatively easy and straight forward.

Aspetti positivi:

I have used this software to create custom forms for use with Salesforce. It allows users to create custom forms that plug directly into Salesforce with relative ease. The drag and drop interface allows users with little coding experience the ability create rich and connected forms. Forms function very reliably and integrate well into Salesforce. Record creation on post-form submission in Salesforce is one of my favorite features.

Aspetti negativi:

Visually, the forms can leave something to be desired without extra customization. Documentation can be lacking in certain areas.

Risposta di FormAssembly

4 anni fa

Thank you so much for your feedback! We have made several changes to the customization capabilities surrounding the look and feel of forms since you left this review, and I hope you've been able to check those out!

Utente Verificato
Utente LinkedIn Verificato
Moda e articoli di abbigliamento, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for custom forms

5,0 6 anni fa

Aspetti positivi:

Getting feedback from our customers on various items

Aspetti negativi:

I have not found anything I particularly dislike about FormAssembly

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Better since the recent update

4,0 6 anni fa

Aspetti positivi:

The look and feel of forms has dramatically improved since the latest builder update. Overall, forms are easy to build and customize for different user journeys.

Aspetti negativi:

Even though the forms look better, there still isn't a lot of room for creative customization. Sometimes getting the flow correct can be difficult for more complex journeys, but once it's complete you don't really have to worry about it.

Risposta di FormAssembly

4 anni fa

Thank you for your feedback! You might be interested in learning about our upcoming Workflow feature if you're interested in improving the flow of your forms! https://www.formassembly.com/blog/formassembly-workflow/

Aaron
Associate Marketing Specialist (USA)
Gestione formativa, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Assess your needs first

4,0 6 anni fa

Commenti: The employees I've interacted with have all been delightful and friendly. The software is largely reliable. I only urge a potential customer to beware if their use case is non-typical.

Aspetti positivi:

The connection to Salesforce is seamless. We had no trouble at all with importing data from the submissions or with pulling data from Salesforce into our forms with their "pre-connector."

Aspetti negativi:

I would not recommend this if you plan to embed the forms into a Drupal 8 site using the FormAssembly module. FA did not author and does not offer support for the Drupal module. FA also does not provide support for custom javascript, which is unfortunate if you want to do anything more complex than simple form logic.

Risposta di FormAssembly

4 anni fa

Thank you for your review, Aaron! Your feedback is so helpful.

Shweta
Admin (USA)
Gestione di organizzazioni non profit, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great tool

4,0 6 anni fa

Commenti: So far, it works great.

Aspetti positivi:

This is great tool, especially when you don't know coding and you need to build a form and integrate with salesforce. We have built many forms so far and it works wonderful.

Aspetti negativi:

There may be some more feature. To be specific, there should be a way to customize the error message when the form is filled incorrectly by the user. Right now, the error message the form generates is not user friendly.

Risposta di FormAssembly

4 anni fa

Hi Shweta! I sincerely appreciate your feedback, and we're grateful for the chance to serve you!

Utente Verificato
Utente LinkedIn Verificato
Servizi ambientali, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great simple forms!

4,0 7 anni fa

Aspetti positivi:

Form Assembly is great for building basic forms that integrate seamlessly into Salesforce and are able to take payment.

Aspetti negativi:

We had some issues with forms not accepting payment and were not notified right away, which was missed money!

Teresa
Website Coordinator (USA)
Istruzione superiore, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Perfect for Events

4,0 3 anni fa

Aspetti positivi:

When capturing basic information it is very easy to work with. There are many different options available when creating fields.

Aspetti negativi:

When it comes to conditional features it can be a bit tricky to navigate. One small error can cause the whole form to break.

Risposta di FormAssembly

3 anni fa

Teresa, Thank you for the positive review! We're happy FormAssembly has made your event process seamless. We'd love to hear more about your use case, if willing to share, email us at [email protected].

Jeff
Director of Outreach Finance and Opperations (USA)
Gestione di organizzazioni non profit, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Survey tool with Logic!

3,0 6 anni fa

Aspetti positivi:

I love the Form logic options that this tool offers. You can easily have it skip questions and whole sections based on the answers the respondent gives.

Aspetti negativi:

The UI isn't very wow inspiring like other Form tools that I have used. It is very functional though.

Risposta di FormAssembly

4 anni fa

Hi Jeff! Thank you for your review! I hope you've had a chance to see the changes we've made to our own UI and the customization capabilities for our forms since you last posted!

Dale
Salesforce Consultant (USA)
Computer e sicurezza della rete, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The best form solution with great Salesforce integration

5,0 8 anni fa

Commenti: If you want a form solution, you have to go with Form Assembly. The Salesforce integration is powerful and it can be used for so many things.

Aspetti positivi:

Great features, dependable, powerful, easy to use.

Aspetti negativi:

They just raised their prices

Megan
CRM and Marketing Manager (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Endless possibilities

4,0 8 anni fa

Aspetti positivi:

So easy to customize and make into a variety of use cases. Love that it integrates directly with Salesforce, giving us the capability we could not do out of the box with Salesforce.

Aspetti negativi:

A bit overwhelming at first to learn the terms and how to integrate, but support was there to assist.

Krystal
Senior Database Admin (USA)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Wonderful software that allows you to create forms for quickfire campaigns.

5,0 7 anni fa

Aspetti positivi:

I like that this product easily integrates with our accounting program. Also, it allows various campaigns and appeals to be created to maximize fundraising responses.

Aspetti negativi:

Attaching metadata can be a bit difficult, it would be helpful if there were more information on tagging metadata in the knowledge-base.