--- description: Scopri le funzionalità di TenFold, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: TenFold - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [TenFold](/software/144586/tenfold) # TenFold Canonical: https://www.capterra.it/software/144586/tenfold Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144586/tenfold?page=2) > CTI per le vendite e i contact center - Migliora l'esperienza del cliente e la produttività > > Conclusione: valutazione di **4.7/5** stelle assegnate da 143 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza TenFold? Team con oltre 10 persone che operano a contatto con i clienti e desiderano un modo rapido per diventare più efficienti, aumentare le entrate e unificare l'esperienza del cliente. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 143 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Tenfold - **Anno di fondazione**: 2014 ## Contesto commerciale - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - API - Acquisizione di potenziali clienti - CRM - Campi personalizzabili - Comunicazione multi-canale - Creazione di rapporti per estensione - Creazione di report/analisi - Dashboard - Database clienti - Durata della chiamata - Gestione contatti - Gestione del flusso di lavoro - Gestione della campagna - Gestione della posta elettronica - Gestione delle chiamate perse - Gestione delle code - Gestione delle opportunità - Gestione delle prestazioni - Gestione di call center - Gestione di potenziali clienti - ID chiamante - Integrazione telefonia-computer (CTI) - Lead Nurturing - Lead Qualification - Monitoraggio delle chiamate - Parametri prestazionali - Quadro della attività - Rapporti sulle chiamate in entrata - Rapporti sulle chiamate in uscita - Registrazione delle chiamate - Registrazione delle chiamate - Registro delle persone che hanno risposto - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni - VoIP ## Integrazioni (11 in totale) - 3CX - Asterisk - ConnectWise PSA - HubSpot Marketing Hub - Keap - NetSuite - Propertybase Salesforce Edition - Salesforce Sales Cloud - SugarCRM - Vonage Business Communications - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Gestionale per la contabilizzazione delle chiamate](https://www.capterra.it/directory/30083/call-accounting/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) 3. [Agile CRM](https://www.capterra.it/software/135148/agile-crm) — 4.1/5 (524 reviews) 4. [PhoneBurner](https://www.capterra.it/software/134672/phoneburner) — 4.8/5 (176 reviews) 5. [Ricochet360](https://www.capterra.it/software/141932/ricochet) — 4.8/5 (82 reviews) ## Recensioni ### "Keeping an eye on your application development and sales reviews" — 4.0/5 > **Atul** | *19 febbraio 2023* | Software informatici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Once everything is said and done, I adore the analytical data that Tenfold offers. It integrates with all of the popular CRMs, is simple to set up, and offers a tonne of automation. I appreciate how easy it is to set up and how well a phone system works with our Salesforce CRM. It offers unparalleled speed compared to its rivals. I enjoy how easily it can be done using the pop-out feature and the little window that is available. > > **Inconvenienti**: I think double dials should be given their own category since they should not be counted towards analytics and may cause results to be skewed. They have been difficult to contact in customer service and do not frequently update. I enjoy these modest upgrades, but I could live without them. Direct dialling or incoming calls are not tracked by it. It would be the ideal programme if it could in some way do that. > > By comparing where we were previously and where we are now with Tenfold, I have discovered that we have actively been growing our daily outbound calls. I can also check how many individuals I reached out to each day and use it as a benchmark for how many I should reach out to the next day. I would strongly advise utilising Tenfold to automate some of the tiresome tasks, like calling and memorising contacts, if you want to enhance productivity in the office. ----- ### "Great App for a Growing Sales Team" — 5.0/5 > **Jason** | *19 ottobre 2017* | Internet | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: We have been able to implement, improve and track Sales actitivities, vastly increasing our ability to correlate production with sales performance. The Tenfold dashboard provides an excellent real time view of my sales team's production by hour and connection percentage, both at a high level and granular views. My team enjoys the Dashboard's lighthearted terms for high performers (Overclocker= most phone time, Good Sumaritan = most call notes) and it encourages healthy competition. Tenfold's customer service is fast and effective. They are consistently improving the product are great at implimenting fixes based on feedback. > > **Inconvenienti**: UI can lag infrequently. I would like to see more customized views on the Dashboard in the future although this may affect ease of use. > > Scalable UX and UI software to implement at SFDC launch. Greatly improved productivity metrics shortly after launch (30% increase in KPI) Less failure down time due to excellent customer support. ----- ### "Worse support response than Comcast or any company I've dealt with" — 3.0/5 > **John** | *22 marzo 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: When it works it is great for tracking phone call communications and activity. > > **Inconvenienti**: Their support response is horrendous. Typically a 2-3 week turnaround time between responses via email. > > Overall experience is not great and that is 100% attributed to their support response rate. ----- ### "easy and beautiful" — 5.0/5 > **Michael** | *30 aprile 2018* | Beni di consumo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's easy of use, user friendly interface, and it's incredible customer support. With the ability to use special commands, Tenfold is an awesome call capture system. The data of any client can be pulled up easily or just done in an instant. It provides a user friendly interface, with a great set of tools hidden behind. The implementation of instant email, voicemail drops, and magic commands can help you achieve excellent results in whatever field you're in. They have an awesome customer service team that will even check up with you after awhile to see how it's going. Their service is very unique in an industry without a face. > > **Inconvenienti**: It can be a little glitchy. Not to the point where it becomes a detriment, but only a bit annoying. Sometimes it won't respond for a few seconds. But I believe the pros outweight the cons. > > Increased sales, improved service, and more confidence. ----- ### "Clean UX and UI\! Easy to use\!" — 5.0/5 > **Jack** | *13 settembre 2017* | Internet | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: We needed a great platform to record and track all of our calls in a non invasive and easy solution, Tenfold definitely solves for this issue. UI and UX are very important to me in day to day operations of a product. The tenfold pop up has exactly what it needs to have, no more, no less. The popup pops up almost instantly. The reporting and gamification dashboard is easy to use as well\! > > **Inconvenienti**: From a reporting standpoint, there is sometimes a discrepancy between the \# of minutes on the physical handset, the tenfold pop up and the data that is in Salesforce. I wish that was a manager override button that I could input a call with a specific call length so it feeds into Tenfold and Salesforce. It’d be great if there was a snooze function, where the pop up wouldn’t pop up for a given time in the event one of my reps need to focus on another task at hand. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/144586/tenfold?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/144586/tenfold) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati