Recensioni su WellnessLiving

Migrated from MindBody, not happy with pricing, app, limitations on billing, Ezidebit fees, Support

Commenti: Streamlined my business and this software are integrated with my website, Facebook, a customised app, just to say the least.

Aspetti positivi:

Graphical interface, simplicity with managing a class, group sessions and appointments. Switching from MindBody was so easy as functionality appears to be similar but in almost every service, much better! They make it simple! Sending SMS or txt messages within Australia is included, well free, as it's bundled in my monthly fee. My team have all picked up how to use the new platform without any formal training! The support is responsive and quick, reporting is fantastic and I am finding new reports even now to help me with managing and running my business. There seems to be a higher level of knowledge within the WellNess Living support teams also, rather than just basic call centre people at MindBody that don't seem to know the product and escalate almost every time you call. I initially thought I would save money by switching to Wellness Living, and I certainly have, but I have also tightened up my cash flow thanks to the enhanced functionality, with my staff more empowered to ensure clients are paid up as well as the app allowing for very easy payment of outstanding balances in just a few clicks. Payment plan functionality is new and fantastic, so I can't forget to bill a client say every week to pay off a past debt or lump sum payment over a period of time. The interface for MindBody is old school and the accounts section gave me a headache, often with clients confused with receipts and invoices. Far prefer the new colourful graphical interface and the simplicity!

Aspetti negativi:

I thought being in Australia would cause concerns with support queries due to my time zone, however, the online knowledge base has been fantastic with short videos to show how to do things and because the support team have been fast, combined with having an easy transition to this new platform, I cant say this has been a real problem. I didn't realise how much I could learn from short video's, and so quickly. The customisable SMS's and emails required a little work to suit my business. I personalised the new client 'Welcome SMS' to include a direct link to a page on my website as well as include a link to an app for the "Gift Receipt" SMS and email, but I guess this would be more setup / configuration concerns that one would go through initially?

Expensive, Only for the big business

Commenti: Not great. Not sure about the upgrades they did on their roadmap because it was cumbersome. Trying to cancel was impossible. Couldn't get an exit interview at a time that worked for me and when I could it was going to take over a half hour of sales tactics that I didn't have time for.

Aspetti positivi:

Lots of reports. Clean looking. CRM is amazing and customizable.Shared accounts between family. Easy to link and move credits. Great for packages & series.

Aspetti negativi:

Too big for a small business. Things didn't work right, like gift certificates. Screwed up every single time. There were some I couldn't find. I couldn't send anyone to purchase online. The search function contained a large number of filters but didn't seem to filter the results properly.Balances on accounts were sometimes difficult to manage. Getting answers from the online help database was ridiculous. You look for something and you have to filter through tons of articles that had nothing to do with the issues you were searching for. If you find what you are looking for, save it in a word doc because you will never find it again.

Integration with website slows down our website

Commenti: I believe the app is great and the [sensitive content hidden] choose it as it helps her manage the business. However the cost of adding their widget to our website is huge.

Aspetti positivi:

It looks like their system helps the [sensitive content hidden] manage the business

Aspetti negativi:

1. It slows down the webpage. Wellness Living widget is responsible for unused JavaScript in my page2. While their widget is in our website we can not integrate with our Google Analytics.

Great All-in-One Software, Excellent Customer Service!

Commenti: It has been fantastic. The customer service has been quick to respond to our needs.

Aspetti positivi:

The scheduling and billing work exactly as needed. The fact that we can also do a lot of automated marketing is a major benefit. The software is highly versatile and can be suited to different business needs. The onboarding process was smoother than expected! Zapier and Mailchimp integrations are huge!

Aspetti negativi:

sometimes it can be just a little bit slow, but it doesn't happen often. We also have a lot of data so it is understandable.

Wellness Living is by far the Best platform out there!

Commenti: I have had a fantastic experience with Wellness Living. I have used other platforms in the past. Switching to WellnessLiving is the best decision I have made.

Aspetti positivi:

The white Label App, the booking system, etc. What is not to like?

Aspetti negativi:

The upcharges for everything from Finance to Zapier.

Executive Director

Commenti: Wellness Living is a good product for calendar scheduling. It's user friendly for client's and they are flexible when considering cost for small businesses.

Aspetti positivi:

Online registration for clients works well. Customer Service especially when considering vendor change was first rate in helping midigate administrative costs. [sensitive content hidden] in particular was very proactive.

Aspetti negativi:

Be aware of annual merchant fees. They are realatively heavy in comparison to other vendors. It would great if the software could give staff and customers a understanding (or cutoff) when clients have used their alloted classes or sessions. This information has to be manually tracked.

Wellness Living

Commenti: Overall I have had a very positive experience with Wellness Living. The price is reasonable for the features being offered. Wellness Living has helped me to keep my business organized. All my administrative duties can be done with Wellness Living. I am more organized and have time to focus on my clients. I have been able to generate reports that give a clear picture about the performance of the business. I have been able to improve my marketing and communication skills thanks to the special features. My clients are pleased with the ease of use to purchase, schedule and access virtual appointments for personal training and wellness coaching. Keeping my clients happy keeps them coming back!

Aspetti positivi:

Wellness Living helps me to stay organized and use my time wisely. I am able to offer clients convenient scheduling and flexible payment options based on the features Wellness Living provides. The features streamline the experience for the client.

Aspetti negativi:

Some challenges with Wellness Living are related to technical issues in which I cannot resolve on my own or by using their Knowledge Base guide. I may need to call for assistance and then need to wait for someone to get back to me. However they are very responsive and usually follow up within 24 hours.

Best Decision

Commenti: It's been great - I've used other software and found it to be cumbersome, expensive and outdated. It's something I just don't need to worry about and as a business owner that is great to have a reliable software my students can use with ease. We have a large senior population and even those clients who tend to be less tech savvy use and love the software.

Aspetti positivi:

It is easy to use and the company is constantly updating and making it better. There are not upcharges for using the app and such like other similar companies. My clients find it easy to use as well.

Aspetti negativi:

While I love all the updates - sometimes I need to take a moment to see what has changed. It's always worth it though.

I couldn't imagine going with another company

Commenti: WellnessLiving has made owning a company a breeze. Everything we do is through WellnessLiving and if we ever have any problems or questions, they're always there to give you a solution.

Aspetti positivi:

Our studio loves how easy it is to schedule students, add clients, take payment, advertise, and keep track of payroll/hours.

Aspetti negativi:

I think my only complaint would be the expense of having WellnessLiving. 4 years ago we were a very small company and I was scared to make the jump of getting WellnessLiving for the studio due to the expenses. The expenses are worth it... Looking back now, it was the right move and I can't imagine if I went with another company, honestly.

Takes Time & Effort But The Results Are Awesome

Aspetti positivi:

I love the depth of functionality especially around marketing automation. These features ensure all my clients receive the same level of attention. The support team is another great benefit. They are very quick to respond to questions.

Aspetti negativi:

At times, the interface is confusing. This is largely due to the array of customizations.

So happy we chose WellnessLiving over MINDBODY!

Commenti: My overall experience has been GREAT! It is so user friendly, and has so many awesome customizations. SO EASY TO USE!

Aspetti positivi:

This software is what I wish I had for the past 5 years. The previous studio I had managed used MINDBODY, and it was the biggest headache of my job. WellnessLiving's software is beyond user friendly, and the support staff is phenomenal. They not only guide you to find the answers you are looking for, but they are patient and kind while doing it. With being in a brand new barre studio, this is EXACTLY what we were looking for. The customers absolutely love the software. It's so easy for them to book their classes, and purchase packages. I have had several customers come in and say they wished it was so easy to navigate for every studio. I asked curiously to see what the app was called that gave them so many issues, and of course it was MINDBODY! WellnessLiving has defiantly eased my mind, I couldn't be happier!

Aspetti negativi:

I honestly can't think of any, I only wish I would have found WellnessLiving first in my previous studio!

Love Wellness!

Commenti: I'm not a techy person, and I don't have a massive team behind me but Wellness Living makes it possible to keep up with the big dogs.

Aspetti positivi:

Love that the software is easy to navigate, the help bar is actually helpful, customer support is available when you need it, they are friendly, efficient and always looking for ways to improve. So many awesome resources!

Aspetti negativi:

Before I met with a business advisor, I felt like there were so many tools I just didn't know I had or how to use them.

Great Customer Service

Commenti: Overall I am very happy with Wellness Living. I was with Mindbody before and was not happy with the customer service, the amount of money I was spending for what I was getting and the overall experience with them was not great. Wellness Living has been wonderful, I am so happy I switched.

Aspetti positivi:

Wellness Living makes my life so much easier. The system is easy for myself and my clients find it easier to you as well. The customer service is excellent. Any little issue is addressed quickly and with attention to detail.

Aspetti negativi:

When adding new services, I have to go into each purchase option separately to add the service. This is a little frustrating, especially if you miss one.

I wanted to love it, but I feel like a QA tester most days.

Commenti: I wanted to love the software. There are parts of it that are good but the day-to-day functionality seems to be quite poor due to bugs and glitches. All in all, I would recommend it for those who are scheduling in-person services only. However, DO NOT GO WITH THIS COMPANY if you are running online classes and events as it's more trouble than it's worth.I have spent more time in the 2 months of using WellnessLiving trying to figure out workarounds (on my own and with the support team) for basic things such as discount codes not working, and payment options not syncing with their events even though all settings are correct than 6 years of using Mindbody. I or my team are contacting the support team multiple times every week for glitches occurring in the software (not user error).When signing up for the software I was impressed with the friendliness and support of the onboarding and sales team but since we've been using the software I have not been impressed with the customer service - for instance, I tried to attend my account review meeting but this didn't go ahead and I have been unable to reach anybody to reschedule - this is poor in my view.However, I have to say that the technical support team is really helpful, they have helped us with issues many times but also many glitches have been sent to the engineering team to fix - not what you expect with the cost of the software.

Aspetti positivi:

- The onboarding process was good - communication and training were thorough.- Aesthetically pleasing UI.- Customization and implementation of widgets onto the existing website are very simple and only need basic HTML/CSS skills.- Community forum and knowledge base useful and easy to navigate.- Easy to access support over the phone.- Automatic sending of links for virtual classes and integrated Zoom works well (but not for recordings - see cons).- Generally good basic software for scheduling in-person sessions.

Aspetti negativi:

- Payment processing! Membership / one-off payments keep failing apparently due to the merchant processor PaySafe. We have pushed for this to be fixed and it's still pending. It is crucial for our business to take payments. We have lost revenue due to this.Online / recorded classes:- Automatic uploading of recordings doesn't work every time, therefore the video is lost and the client needs to be refunded or compensated.- Sometimes recorded videos don't play on the browser, and only on the client app (and vice versa), there doesn't seem to be a reason for this (have contacted customer support multiple times about this with no real resolution) resulting in the client needing to be refunded or compensated.

Wellnessliving Review

Commenti: Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Aspetti positivi:

I like the scheduling aspect of the software. It works well both for appointments and class management.

Aspetti negativi:

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Karma Yoga Live

Commenti: overall good

Aspetti positivi:

visually easy to navigate. on demand schedule was included at the time of joining

Aspetti negativi:

Could not get immediate support. had to call the us which was expensive

Wellness Living: A good idea, with poor execution

Commenti: Implementation required numerous "workaround" to get the system functioning for our business model. I never like workaround because they require extra attention to maintain and they often fail, which several have since implementation. To ensure readers that I am not simply a disgruntled, malcontent.
In the almost 2 years that we have been using this tool, I have personally submitted 16 engineering level changes to WellnessLiving. This means that the issues I have had with the tool were serious enough to warrant software engineer level attention AND planned changes to the softwares operational or process flows. I was told this tool has been in development for 10 years but it truly feels as if I was beta testing and sub par product. The way their email system works is arcane WYSIWIG editor with VERY limited image and file management. A BIG ISSUE IS: The products in the store can NOT be placed in the same cart as our services so we are forced to run multiple transaction with a client credit card if they want to book a workshop and buy something from our store. I have had the second transaction be rejected because the bank card assumed it to be an error. Why would they do that? WellnessLiving charges a small fee for every transaction so, in my considered opinion, these additional transactions add a lot to their profit margins but are a significant inconvenience for my clients. There are many other solutions out there, make sure you check them out too.

Aspetti positivi:

We were looking for an all in one solutions to manage our business model which includes a training center, wellness clinic, space rental, a store and memberships. WellnessLiving seemed to fit the bill and they seemed to have the xperience to pull it off.

Aspetti negativi:

Coming from a database development and management background, I was stunned at how poorly organized the process flow was within the tool. From client registration to product sales, the logic to get from point Å to point B is very cumbersome for admin and client alike.

I can confidently say that you won't be disappointed.

Commenti: My team and I have been using Wellness Living for over a year now. The first 7 months were a total disaster because the person who helped us set everything up wasn't very knowledgeable and ended up causing several errors that lasted months after we started working with this software.
We were ready to give up on this company until we talked to a great customer service representative. This person was ALWAYS attentive and happy to help us with whatever we needed.
We explained the entire situation and since then, they have been a great help at resolving any issues we encountered. Our daily experiences with the software have improved tremendously and 90% of the issues we had are now gone. As for the remaining 10%, the Wellness Living team is working non-stop to find a solution for us. We are very happy and thankful for the 180° change we've experienced with them, and the excellent customer service [SENSITIVE CONTENT HIDDEN] has given us. If you are fed up with an antiquated and cumbersome POS management software, give Wellness Living a try and I can confidently say that you won't be disappointed. This company is willing to put the time in to improve their software and listen to the needs of their customers to build a better platform for businesses to flourish.

Aspetti positivi:

The ability to see the schedule on staff view.

Aspetti negativi:

The app could be improved but they are working on it!

Wellness Living Studio Review

Commenti: We have been using WellnessLiving for over 3 years to run every aspect of our business. Our clients love using the app to keep track of their schedules and to learn about events.

Aspetti positivi:

Wellness Living is integral to our business. The layout of the class schedule is intuitive to use and our staff can use their mobile devices and the studio computers. Any time we have question or trouble, the Wellness Living technical staff are patient and responsive to our concerns.

Aspetti negativi:

I'd love to see a report with the revenue of each individual class.

Five stars to the whole WL crew!!

Commenti: I've had a great experience with Wellness Living. I need a lot of tech support - the system has so much capability and I've had to grow into using many of the features. I love that tech support is always available and so willing to help me.

Aspetti positivi:

From sales to on-boarding to tech support, I’ve been so pleased with Wellness Living. The sales + marketing automations have improved my client acquisition + retention numbers. The FitVid product has been a great value add for my clients. And the tech support team is so helpful. I’d recommend WL to any boutique fitness studio.

Aspetti negativi:

I often need the direct booking link to my events. I'd love for that to be available from the All Events Menu/Page rather than having to click through and scroll to the bottom of the page.

Best bang for your buck by far.

Commenti: Very positive. Fantastic communication and support throughout the journey.

Aspetti positivi:

Fantastic tech support, and constantly updating new features with community forum.

Aspetti negativi:

Can get expensive with multiple locations and sending out lots of SMS

Long time user, I love WL!!

Commenti: I recommend this software to anyone starting a fitness business. They take into consideration that we are in the business of health and wellness and have kept the software simple to use yet it has the ability to do as much as you need it to.

Aspetti positivi:

I did not look forward to converting from a different software company, but the transition was so simple. I had excellent support from the WL team and ALL my data imported successfully. I've been with WL for 7 years and would never consider switching again. The software is easy to use and so customizable. Perfect for a small or large staff. I can easily access reports and creating new packages is a breeze. What sold me initially is the one stop shop- software, email campaigns, reviews, and an app all for one price!!

Aspetti negativi:

The company has grown fast and they do their best but they could use a bigger customer service dept. I always get an answer, just not always right away.

WellnessLiving Review

Commenti: Overall, I like all of the features and I especially appreciate how affordable it is!

Aspetti positivi:

I love the how usuer friendly most things are. I like the ability to quicky duplicate classes and purchase items. I like the ability to group members and to email/text members. It really is a one stop shop! I also love the reports!

Aspetti negativi:

I feel that sometimes there are a few more steps then necessary. Things could me streamlined a bit. I also receive complaints about glitches and errors from my clients semi often, when they are trying to sign up for classes.

Why Wellness Living is Better!

Commenti: See Pros... the one thing that really stands out is the management of minors that do not have an email.

Aspetti positivi:

"What makes Wellness Living better? The answer was simple... Customer-centrics!" Here are 3 compelling reasons why Wellness Living is better than most other CRM's. COST: As a business owner/operator R.O.I. is paramount. Wellness Living easily stood out amongst the others in this area. After evaluating close to a dozen other software platforms and the solutions they provide. Wellness Living easily stood out amongst the others in this area; from client management to business reporting.They pretty much have it all at a competitive price. USER FRIENDLY: As a business provider of both adult & youth services from large group training to birthday parties, I could not find another platform that easily and accurately tracked children without the use of an email address. Their system easily allows one adult to manage the accounts of every other member of the family with one email. This was a game changer for me and my business! No other platform offered this option with the ease of use for me as an operator and for my customer. I would be remised if I didn't mention that the mobile app further substantiates my point. Our members can register themselves or their children from their smart phones in less than a minute. 3. SERVICE AND SUPPORT: Where can you find a CRM company that 1. Its support team truly knows the intricacies of their platform. 2. Is polite and professional. 3. Timely in their response. Well, look no further! Wellness Living handles all 3 points with ease.

Aspetti negativi:

As with any software platform that evolves with the growing needs of its customers. Wellness Living is no different. However, this is addressed in a timely fashion.

The best gym software on the market. Support, functionality, and price to value are unrivaled.

Aspetti positivi:

Systems: The ease of use, the customer/user experience, backend functionality, reporting functions, baked-in reports, WellnessLiving is exhaustive yet incredibly concise and simple to navigate. People: However, writing code and designing a slick user interface, is only one part of the equation. What really matters, are the people behind the software. From our first consultation call to the ongoing support, even well beyond our onboarding, the WL team has proven to be a valuable ally. Their staff's attention to detail, prompt follow through or follow up, allows us to focus on driving the business, instead of messing with software configuration. All in one methodology: We wanted a system that does not need (expensive) third-party software to be truly functional. In that regard, WL is unrivaled in that they allow us to run our CrossFit facility AND our Indoor Cycling Arena, both with asset booking, so we never oversell a class. Price point: We compared all major, and some smaller providers, and when we added it all up, no other system could offer us what WL offers, while maintaining a competitive price point. In summary: You have to find the best possible solution for your business. WL may very well be your ticket to have a back-office and front of the house ally, who allows you to manage your business. For us, after 10 years in business, we found the perfect solution!

Aspetti negativi:

None. There are some weaknesses, which we brought to WL's attention, and our suggestions have been taken into a development log. We have access to the log and can observe the progress toward a solution. It's rather slick.