Recensioni su Extensiv Order Manager

Exactly What We Needed - Switched from a Competitor and Have Never Looked Back. Great Software!

Aspetti positivi:

What I like about Skubana is that it seems to be designed by an actual business owner instead of some programmers who think they understand what business people need to run a business. While just about any program out there can help with connecting the various channels (ie: Amazon, eBay, Newegg, BigCommerce, etc) Skubana shines in that it also tracks Analytics to make business decisions necessary to grow and optimize your business. We started with Jazva, which promised a lot, but failed to deliver on so many counts (and customer service was absolutely terrible) and so my expectations when checking out Skubana was actually quite low. However, I've been pleasantly surprised and actually excited at the level of customer service you receive. You have a dedicated account manager as well as chat support (instead of the ol' bait and switch technique where you get a great account manager and then Tier 4 Help after a month). Our account manager has been there since day one and answers emails within hours, which is fantastic. Especially when you're learning. In addition, their programmer, represetative was fantastic and helped load a ton of data into the system to help with our metrics (another thing the competition couldn't do) and was pleasant to work with as well. Finally, what I like about Skubana is their partnerships in the industry. The representative gone above and beyond to connect us with partners to further cater to our unique business needs. NET: We love Skubana!

Aspetti negativi:

While the Analytics are a definite pro and what sets them apart from the industry, Skubana could improve with how they're laid out. Data right now is everywhere in their Analytics module and sometimes it's hard to find what you're looking for. However, to combat that, we've created a spreadsheet that better organizes the data, making it easier to read. Again, though, Skubana is the only company that we've found that has this type of granular data (channel fees, velocities, etc) -- and they've also said they're looking to revamp their metrics section, so hopefully it will be easier to read.

Extensiv Order Manager at Medify Air

Commenti: Overall Order Manager has become an integral part of our order flow and processing. It has been very reliable and easy to use. Our service agents can easily look up orders for customers.

Aspetti positivi:

I like that Extensiv Order Manager's interface is easy to navigate with each section in different "tabs". The user manager allows the admin to customize which tabs a user can access. I love the warehouse routing functionality as well as the ability to create orderbots. The filters on the order search page help find orders quickly.

Aspetti negativi:

Sometimes the product runs a little slow. Some areas have minor glitches and require a reload. I experience some issues trying to run Order Manager simultaneously as Warehouse Manager.

Extensiv Review - Brandon Blackwood NY

Commenti: Overall this system taught me a lot about what our business needs in a new IMS/OMS. The importance of syncing capabilities, and order flow. I learned how to optimize my warehouse outbound ops in terms of how/when I import orders. This has been very helpful for me.

Aspetti positivi:

- The ability to set up a "Virtual warehouse" for pre-orders - Orderbots and the ability to control how and when orders import into our WMS- Tagging each collection/batch of SKUs so it is easier to pull reports based on SKU count

Aspetti negativi:

The inventory syncing capabilities are very slow and has effected our website multiple times. We have oversold/undersold units due to incorrect inventory updates pushed from SKUBANA to Shopify.

Extensive is useful

Aspetti positivi:

Having a one-stop for all our warehouse systems.

Aspetti negativi:

Having the right tags and the timing of important are important to determine how we treat orders. One thing that our team is struggling with is orders that are suspicious and/or fraudulent. It seems like we do not have control over the timing of when orders are imported to Extensiv which causes the tags to get lost during the import timing (shopify > extensiv).

Great platform

Commenti: All in all I highly recommend this platform.

Aspetti positivi:

We've been using Skubana for more than 2 years now. It was a game changer for us. It's great to have everything under one roof. Since we joined it looks like they've spent a great effort on fixing small bugs and now they're starting to add new features. All in all I highly recommend this platform.

Aspetti negativi:

Small bugs and annoyances which I know they are working on fixing.

Excellent software & support

Commenti: Positive - platform allowed us to leverage multiple sales channels, synchronized inventory across multiple warehouses, and has been created with scalability in mind

Aspetti positivi:

We utilize Skubana for order routing and inventory management. It's a fantastic platform that has helped us leverage multiple additional technologies. Their support and account management staff are exceptional as well. Highly recommend.

Aspetti negativi:

Implementation is a bit tedious and you'll need to be well-versed in all of the functionality prior to flipping the switch. Give 2 weeks for testing post implementation and education. Steep learning curve.

Straight Forward / Responsive support team

Commenti: Overall a great application to use. Easy to understand.

Aspetti positivi:

Very straight forward and easy to use. Customer service has been very responsive.

Aspetti negativi:

System glitches more often, after the switch from Skubana. International orders - not able to create an RMA

Extensiv for Customer Support

Commenti: As a customer support manager, myself and my team use Extensiv to look up customer order numbers and tracking numbers, confirm/ verify orders placed on the array of ecommerce platforms we sell on, as well as check inventory. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Extesiv has integrated over 7 ecommerce platforms, it's easy to navigate where orders were placed and to search orders quickly. The platform loads quickly and can easily be educated to new employees at the company.

Aspetti positivi:

I enjoy Extensiv Order Managers platform layout that is quick and easy to navigate.

Aspetti negativi:

N/A. Although myself and my team don't use Extensiv extensively, we use it daily due to customer inquiries and other ecommerce platform confirmations/ cancellations. Our team has no complaints regarding the platform nor have I heard of our operations team complain about it.

Order Management Review

Commenti: Good

Aspetti positivi:

Easy to use and accurate with the prices.

Aspetti negativi:

FedEx multiple boxes discount does not sync accurate from our account. When done in our software multiple boxes usually we get discounts.

Review

Aspetti positivi:

Extensiv Order Manager is easy to use and navigate

Aspetti negativi:

Honestly, Exensiv is very easy to use. Which I love, provides what needed

Best available

Commenti: Mostly pleasant, some hiccups with missing shipping labels.

Aspetti positivi:

This is the best product on the market now. Easy to use, easy to train new customers on. Browser based.

Aspetti negativi:

Some features that are standard on other platforms are not available. Changing orders and updating channels is a big one.

Skubana Simple and Intuitive yet Powerful

Commenti: An easy to jump into solution for all of my inventory management need.

Aspetti positivi:

I really like how intuitive and straight forward it is. With very little training, my team was able to get up and running very quickly in a time crunch. Skubana really seems to have almost everything we need to sort out the inventory side of our business. The fact that the owner comes from a background of eCommerce is very clear as the software works great for running small to medium size eCommerce operation.

Aspetti negativi:

As we're still getting setup, the issues that are problematic with it for us will likely get sorted out one way or another. That said, we would like to see the MPN on pick lists and packing lists. Being able to maintain settings view setting on more screens would be helpful. I'd like to see inventory numbers on the pick list so we could look for inventory issues while picking. Like I said, we're new to Skubana, getting settled in and figuring out our way through it. My list of issues is basically a summary of what we're sorting out over the last few weeks. But I can't imagine having some form of similar issue with other software.

Skubana frees up time to focus on growing and scaling your business.

Aspetti positivi:

If you are serious about growing you e-commerce business you need an automated system to manage inventory and link all of your sales channels in one central location. Skubana solved this and then some for us. Designed specifically for e-commerce businesses this software has all the necessary tools that other competing software's may lack because they were designed for general business applications outside of the e-commerce realm. Exactly what we needed to automate repetitive, non revenue generating tasks to free up time to focus on scaling our business. Would definitely recommend to other e-commerce sellers.

Aspetti negativi:

Takes time to fully learn the software when just beginning. Complicated integrations may run into unique issues, but support staff is friendly and available to help.

Skubana- I Can't Live Without You

Commenti: Vast improvement in efficiency processing orders. This app is everything we hoped it would be from the simplicity of use to the excellent customer service

Aspetti positivi:

The inventory tracking is airtight, and now that they've built a QBO connector, you have accounting natively integrated. Plus there are tons of integrations available so you can essentially plug and play.

Aspetti negativi:

We like everything about it. Nothing not to like.

3 Years with Skubana

Commenti: It has been great! Skubana is an important part of our business and has allowed us to manage our inventory as we have grown to thousands of SKUs

Aspetti positivi:

They have been willing to listen to us as we both grow together. They are always open to new ideas and changes that help us.

Aspetti negativi:

There have been small limits of the software and places where we have to move through multiple clicks. But they have always tried to work with us on this.

organize your SKU's

Commenti: Love Skubana. Would highly recommend this tool to anyone looking to keep track of their SKU's. I wouldn't go back and try manually keeping track of them for nothing after discovering Skubana.

Aspetti positivi:

the ability to organize my SKU's across multiple vendors, multiple warehouses and locations has helped streamline my workers tasks considerably.

Aspetti negativi:

The price point is a little out of range of what I would like, but also understand it is an in-depth tool and the abilities are nearly limitless.

Best move ever

Commenti: We switched from Quick Books Enterprise to Skubana about four months ago to streamline our process and maximize efficiency. Our business model is based on drop shipping from multiple manufacturers and sales orders coming in from multiple channels and market places. Skubana allowed us to automate connections to both, suppliers and selling channels, which saves a ton of time. Even though we are still learning our way around, Skubana team has been extremely helpful throughout this process. The customer representative was instrumental in getting us set up and one more representative who is my go-to guy on daily basis. He is not just exceptionally knowledgeable and experienced, but also very personable and patient. Working with other ERP systems in the past (Infor Syteline and QB), it is very refreshing to be able to reach your support guy at any time and actually get solutions to your problems. Switching to Skubana was a great move for our business, as there is no way we would've been able to keep up with the growth we're experiencing without that team.

Skubana is Quality!

Commenti: As our e-commerce business is growing and we are expanding to other selling platforms we were looking for a management system that could help us manage our inventory, warehousing and our orders. We came across Skubana about 3 months ago and at first we were a bit intimidated with all that it has to offer and the learning curve, however we had not found anything as sophisticated in the market as Skubana. We decided to try Skubana to see if it truly offered everything that we were looking for. We are pleased with our decision to give Skubana a try. Since contracting with Skubana we have found that a parts of our business has become automated, relieving us of great stress and frustrations. Because this system is so intricate and complex, Skubana assigned an account manager to us to ensure that we completely understand how to use it. We are ever so grateful to our account manager Wali. He has been extremely patient with us and has gone above and beyond to make sure we understand all of it's functions so we get the most out of it. There is a learning curve to Skubana, however with an assigned account manager and all of it's functions it is well worth taking the time to understand and put it to work for you!

Aspetti positivi:

Excellent customer service and training

Aspetti negativi:

There is a learning curve

Best Option for MultiChannel Fulfillment and Integration

Commenti: Skubana has delivered. We have been with many of the others out there including Solid*** and Seller**** Yuk!! Had horrible experience with the other providers over promising and WAY under delivering. Skubana so far has delivered and we have the following all integrated - Amazon FBA, Shopify Stores (3), eBay, Jet.com, 3PL, and soon Walmart! This is the way eCommerce should be -AUTOMATED! Work Smart folks!

Aspetti positivi:

Ease of integration / responsive and accessible support staff.

Aspetti negativi:

Some of the financial reporting could use refinement.

We were looking for a long time for an affordable software to help us with our inventory system.

Aspetti positivi:

I personally highly recommend the software. It is very friendly and helpful. I use it on a daily basic to manage orders, inventory, etc. They have a very good price and when it comes to customer service they are excellent.

Skubana is a great software overall, very friendly and in my opinion has the most versatile platform

Aspetti positivi:

It has a very friendly User interface, good service and a lot of integration options. For me, the biggest advantage with it was the orderbots, this feature basically lets you customize and automate your order process depending on many variables. For example from which warehouse did the product come, what sales channel did the sale come through, what label does it have (you assign this personally), and others. This makes the software exceptional and very versatile.

Aspetti negativi:

There are some glitches with ebay Global shipping program, the price that shows in skubana includes the global shipping which the client pays directly to ebay, we asked for this to be fixed since last year and nothing yet... This has been the only issue with them

Overall, a great service to manage inventory, fulfillment, and sales across multiple channels.

Aspetti positivi:

You can sync inventory, fulfill orders, and list on multiple channels all within one platform. Makes it really convenient and you don't have to look elsewhere for features.

Aspetti negativi:

Sometimes there can be bugs but they are pretty receptive and get them patched quickly in most scenarios.

Most intuitive UX of the top platforms we've used... by far!

Aspetti positivi:

We have attempted several other, well regarded, inventory management/order tracking systems and none of them have come close to the robust capabilities combined with the thoughtful UX of Skubana. Their automation and orderbots were very simple to set up. Their support was great in getting us off the ground and running. If you are looking for a comprehensive platform I highly recommend you consider Skubana. They've been outstanding for us!

Aspetti negativi:

I know most platforms charge a % of revenue and even though Skubana's is just 0.25% I still wish this fee was not a necessary part of their pricing model.

Just The Best

Commenti: #1 you get people that speak english on the phone from the USA not from the middle east or i don't know wear.
#2you don't have to speak to a robot all staff is very knowledgeable and honest if one doesn't know the answer to your question they will tell you they are not sure and they will ask not like other just give you a BS answer and your stuck twice!
#3 I went thru many programs to get a perfect financial picture of my amazon business but Skubana was the only that was able to get me the most perfect number cause they are the only one that i found that works on a first in first out formula and thats what makes them shine.
#5 Everything else from here comes with out saying its just perfectly made the first time and new features just keep on hoping up its just great you all will love it out there!!!!

Saying this software is just good, would be an understatement

Aspetti positivi:

The ease of everything, when you lack the knowledge or have any doubts, Customer Support is always standing on the sidelines and helps you resolve any issues you might have. I havent been using this program for to long but just in the short period that i have, i can tell this is going to take us to the next level.

Aspetti negativi:

lack of control on our shipping labels and packing slips. id like to be able to edit each one a little more just to make it more personal for our customers. This is minor con, i really do not have to much bad to say about this software.