Recensioni su ISL Light

Ok su Windows e Mac, Linux non pervenuto, molto male per Android

Commenti: E' un buon prodotto con un ottimo rapporto qualità prezzo, non mi sembra giri su Linux e su Android ha grosse pecche rispetto ai competitor come Anydesk.

Aspetti positivi:

Permette ogni volta di attivare un canale diverso e quindi un eseguibile diverso che in termini di sicurezza è la soluzione migliore possibile.

Aspetti negativi:

Quando mi collego ad un macchina facente parte di un dominio di AD DC e devo inserire le credenziali administrator di dominio mi viene sempre chiesto l'ok dell'utente mentre nessun problema se mi loggo come Administrator locale e quindi della macchina.

Ottimo prodotto, da consigliare

Commenti: Mi ritendo decisamente soddisfatto

Aspetti positivi:

la semplicità d'uso, sia in installazione che direttamente da web. inoltre molto validi i report

Aspetti negativi:

Poche volte è capito di non riuscere a utilizzare mouse e tastiera, un consiglio di implementazione, poter riprendere la connessione con lo stesso code una volta che cade

Sono anni che lo utilizziamo è un ottimo prodotto

Aspetti positivi:

E foindamentale per i nostri yutenti l'assistenza remoto con i clienti (Hotline)E per noi che siamo Amministratori IT dell'azienda lo uttilizziamo tutti i giorni per collegarci e sustemare i problemi dei nostri colleghi

Aspetti negativi:

All'inizio mancavano delle funzionalità e c'era qualcghe bug ma da un annetto è perfetto

Ottimo prodotto, facile e veloce

Aspetti positivi:

consente una facile attività di supporto a tutti gli utenti

Aspetti negativi:

è migliorabile la gestione delle macchine, che spesso vengono inventariate più di una volta e serve fare pulizia manualmente. Sarebbe molto utile una funzionalità di controllo per evitare i duplicati.

Ottimo prodotto per fornire l'assistenza remota ai colleghi

Commenti: È stato possibile fornire assistenza ai colleghi senza la necessità di installare client a bordo dei PC

Aspetti positivi:

Semplice da utilizzare, è sufficiente condividere un link per posta elettronica o chiede all'utente di inserire il codice sessione nel client per essere immediatamente connessi

Aspetti negativi:

Da semplificare l'uso del prodotto per fornire assistenza a utenti che utilizzano Mac o dispositivi mobili

Utile supporto per l'assistenza clienti

Aspetti positivi:

Abbiamo apprezzato da subito la facilità di utilizzo e la semplicità di configurazione. I nostri tecnici lo utilizzano ogni giorno per erogare assistenza ai clienti.

Aspetti negativi:

Non ho nulla in particolare da segnalare

Lo uso tutti i giorni...

Commenti: Mi trovo bene, e non credo chje cambierò. Se il prezzo si abbassasse sensibilmente penso che non avrei nessun motivo per cambiare soluzione di Teleassistenza.

Aspetti positivi:

Mi è piaciuto soprattutto la stabilità e la disponibilità totale.

Aspetti negativi:

Costa troppo. Questo mi rende insicuro di continuare conm questa soluzione indefinitamente.

Utilizzo dalla primissima versione

Aspetti positivi:

Primo software utilizzato, mai più cambiato

Aspetti negativi:

L'installazione on premise su base linux, non è semplicissima, ma una volta in "piedi" funziona perfettamente

Facilità d'uso

Aspetti positivi:

semplicità d'uso e bypass di qualsiasi Firewall

Aspetti negativi:

niente nulla di anomalo nel suo funzionamento semplice ed intuitivo

ISL recensione

Aspetti positivi:

Facilità utilizzo, intuitivo, interfaccia

Aspetti negativi:

non posso dare recensioni negative su questo prodotto

Utile e semplice

Commenti: Ottima esperienza. Utilizzato almeno una decina di volte ed è sempre stato molto utile e risolutivo.

Aspetti positivi:

La possibilità di ricevere assistenza software da remoto.

Aspetti negativi:

Non ne conosco la sicurezza né in termini di tutela dei dati, né di penetrabilità dall'esterno.

Easy set-up, does the job

Commenti: While some services were overloaded during the COVID crisis, there have been no technical difficulties with ISL. The service is robust, intuitive and works well.

Aspetti positivi:

There is very low overhead with this software, users don't need to install anything and remote support can be up and running within half a minute from call.

Aspetti negativi:

Running services or applications with elevated privileges on the remote computer is a bit of a hassle.

ISL Light as daily driver for remote support

Commenti: We can not imagine our daily business without ISL Light. We run multiple connections troughout the day to offer IT support to our customers. We tried many different solutions but ISL Light at the end proved to be the most reliable, fast and easy to use for our customers and operators.We would recommend this product over other similir ones any time.

Aspetti positivi:

Software is extremly easy to use, it is very reliable and fast. Connecting to customer's PC is very simple and transperent.Customer support is always there and ready if you need it - but because the product works 99,9% we almost never use it.

Aspetti negativi:

If you run program 24/7 as we do, you sometimes miss the software update which starts upon running the program and logging in.File management - transfers between local and remote computer is working OK but could get some UI and UX improvements.

Gives me the control I need always.

Commenti: It gives me the ability to reconcile all the bank accounts of my client companies regularly. It allows me to handhold any of the staff if they need guidance when they need me. It allows me to produce Company Management Accounts in a timely manner.

Aspetti positivi:

The ability to access my client companies whenever I need to. Even when I am inside the Arctic Circle. The reassurance it gives my client companies that I am always there when they need me.

Aspetti negativi:

I cannot think of anything that needs improving or gives me any problem.

ISL Light

Commenti: We mostly support people in the USA, Denmark, Arab emirates.

Aspetti positivi:

slo support, multiple monitor connect is nice

Aspetti negativi:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

ISL Light - A Convenient Remote Desktop Solution

Commenti: Overall, ISL Light is a great tool for remote support. It's fast, reliable, and easy to use. I definitely recommend it to anyone in need of remote desktop solutions.

Aspetti positivi:

I've been using ISL Light for remote support and it's been a lifesaver. The interface is user-friendly and the connection is super fast. I love that I can access any computer from anywhere and resolve issues quickly.

Aspetti negativi:

The pricing is a bit steep for smaller teams, but I guess you get what you pay for. Also, there have been a few instances where the connection gets laggy, but it's not a constant problem.

Excellent, Safe and Economical

Commenti: It is definitely the best software I tried and the one I decided to license. Easy to use, with high security for the end user and inexpensive compared to other software on the market. In addition, the technical support from the developer is immediate, something that keeps us always calm. Also, when it comes to remembering the license renewal fees, they are very friendly and flexible.

Aspetti positivi:

As long as I used the free versions, I learned to use it without any problem, because it is very intuitive and easy to use. Now that I work with it licensed, it provides me with many tools that make my work easier and speed up the service, keeping the end users satisfied.

Aspetti negativi:

I have no complaints about this software. The only thing that makes it difficult for me sometimes is the payment, because the dollar is very expensive, but the product and the service of this company are excellent.

Don't judge it by its looks

Commenti: If you are old enough the GUI might remind you of Operating Systems long gone - underneath is a top-class software that has no need for embellishment. It's easy to install, deploy, and use. There's a lot of features and more are added over time but most important the core functionality and security evolve constantly.

Aspetti positivi:

I like the ease of use, no distracting bells and whistles. Whether Remote Support or Unattended Access, everything you need is there. It works reliably and perfectly with multi-monitor configurations.

Aspetti negativi:

There are no real cons. Even though the interface is minimalist you can do all you need.

ISL Remote for optimal Network support

Commenti: We use ISL for several years already and the overall benefits of this product makes that we continue to use it. Even on a Phone or Tablet we can remote access the connected systems.

Aspetti positivi:

The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed.

Aspetti negativi:

It would be better is we had an automatic way to create a report, of even a quick report of the system.

Expensive over the years ;-(

Aspetti positivi:

Alway-On is a great product. Easy to use and very helpful

Aspetti negativi:

The price has risen extremely over the years. I find that disproportionate. We use the software now 10 rather 15+ years

isl remote

Aspetti positivi:

Easy to use and setup and use so far. great comunication fro ISL so far.

Aspetti negativi:

no probles so far but not used it for long.

Use ISL Remote Desktop to perform Remote Support

Commenti: We have been using ISL for around 5 years, and it is the mainstay of our ability to provide remote support to our clients. We have also been able to allow users to access their own computer when working away from their desk using some of the tools provided by ISL, which makes the product a hit with our clients as well.

Aspetti positivi:

The ability to group users together, to easily assign who on our support team can access which computers, and the ease of transferring files from ourselves onto the remote computer. And perhaps the greatest value is that we can set up the various parameters in a command line executable, so we don't need to set them up by hand every time.

Aspetti negativi:

It can sometimes take a few minutes between the user providing access and it appearing as an available remote system on our console

Solid alternative to Teamviewer

Commenti: It was a positive experience for us so far. The software allows us to provide a professionally looking remote support service to mostly new and unknown users.

Aspetti positivi:

We've just renewed our license for the third year. We're using it to provide remote tech support for our customers and it never let us down so far. Our support staff likes working with it. Certainly not looking back to Teamviewer again.

Aspetti negativi:

Two relatively small issues with it, last time we checked: 1. The chat identifies our staff as "Desk" and there is no way to change this. In TeamViewer we could set our identification to whatever we wanted (We had it set to "Firstname Lastname - Company" for clarity and personal touch). 2. It uses the chat like a log, so everything that happens while we're connected gets logged in the chat, and we feel it's difficult to carry on a conversation with someone with log output cluttering the chat.

ISL Light has streamlined our business.

Commenti: ISL has always been a pleasure to deal with. On the VERY few ocassions we have had an issue it was resolved quickly with knowledgeable support staff. I would highly recommend ISL for 'always on' connections and help desk support. We use the performance details often to help diagnose our clients problems, all integrated into the ISL platfrom. Brilliant!

Aspetti positivi:

ISL Light is easy to implement and integrate into our website and daily business tasks. Our clients like the ability to have transparency when using the software and the tools it enables us as business to help them with.

Aspetti negativi:

A more lightweight client installer would be good but this is a small request as most clients can connect with our instructions over the phone.

Every day tool

Commenti: I use it regularly to either show or see what a problem clients machine is doing and then get in and fix the issue without travelling to site.

Aspetti positivi:

Relatively easy to use and does all that I need as far as cutomer support is concerned

Aspetti negativi:

It is not always that easy to get a client to actually install it - not helped by the browsers constantly changing the download location. Neither is it helped whan asking a client what browser are you using - usual answer os google.