Informazioni su Klient PSA

Klient PSA, software per servizi professionali di Salesforce (PSA) con alte valutazioni su AppExchange rivolto alle PMI.

Ulteriori informazioni su Klient PSA

Aspetti positivi:

Non disponibile

Aspetti negativi:

Non disponibile

Valutazioni di Klient PSA

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,7
Caratteristiche
4,3
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

9,1/10

Klient PSA ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 12 recensioni degli utenti di Capterra.

Filtra le recensioni (12)

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Hai già usato Klient PSA?

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Filtra le recensioni (12)

Eric
Eric
Directeur, Recherche de talents (Canada)
Utente LinkedIn Verificato
Risorse umane, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A great discovery

5,0 4 mesi fa

Commenti: We optimised day to day processes with tasks automation so we can focus on priorities

Aspetti positivi:

This PSA is so easy of use and powerful. It's definitely a great help conducting day to day business, manage projects and work load!

Aspetti negativi:

Project Gantt still needs some small bugs fix but almost fully functional

Tim
Partner (UK)
Assicurazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great system and exciting plans ahead

5,0 5 mesi fa

Commenti: Klient has quickly become a key tool in our business processes, and we are very pleased with the system. While there are undoubtedly improvements that could be made, the team have an ambitious road-map and are always willing to consider new ideas for enhancing functionality.

Aspetti positivi:

Very flexible and highly configurable. It uses standard Salesforce structure, so we're able to tweak the out-of-the box functionality to suit our specific business needs. The team at Klient are friendly and helpful, and while there are some features we would like to see as standard, they are genuinely eager to find solutions for any non-standard use-cases we have.

Aspetti negativi:

The feature that we would value most is the ability to switch between hours and days as the unit of measurement on a project by project basis (currently everything works from hours as standard). We have a number of workarounds that allow us to deal with this, but it means we have deviated more than we would have liked from the core functionality of the system.

James
CEO (USA)
Consulenza manageriale, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Benefits of Klient PSA

4,0 4 mesi fa

Commenti: Overall, experience has been good. The support was a bit slow in the beginning however has improved over the last 18 months.

Aspetti positivi:

Friendly team and helpful support. Overall system capabilities are good and has helped improve how we manage our services business. Provides good visibility for projects within our delivery teams.

Aspetti negativi:

Project management capabilities are not optimized as well as they could be. We have provided feedback for improvements to resource mgt. and time tracking. We would really like to see Smartsheet like collaboration capabilities in Klient.

Risposta di Klient

4 mesi fa

Hi James, thanks for the review! With the merger of Drakya, we'll be able to accelerate our product development and our support services. Don't hesitate to reach out to Dominic if you want better visibility on our roadmap. Thanks, Fred

Danish
CEO (Pakistan)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Powerful and ease to use Klient PSA

5,0 3 mesi fa

Commenti: Easy to use and everyone can easily understand this application. A+ for this application

Aspetti positivi:

PSA is a powerful product. Time saving. great costumer service. Excellent

Aspetti negativi:

They need to fixed some small bugs . All done from my site.

Marie
Billing Coordinator (Canada)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Marie's review

4,0 5 mesi fa

Commenti: It has streamlined and maintained an easier, more manageable method of project management, timesheet entry, reporting and invoicing for us.

Aspetti positivi:

As the Billing Coordinator, the ease of using Klient to generate invoices is much more efficient, trackable, and simple to use.

Aspetti negativi:

We do not use the resource planner as much as we should; we have too many exceptions that cannot be managed just yet.

Risposta di Klient

4 mesi fa

Hi Marie, thanks a lot for your review. Don't hesitate to reach out to Dominic if you need help with anything

Gina
Operations Coordinator (USA)
Raccolta di fondi, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Review

4,0 5 mesi fa

Commenti: So far, working with [SENSITIVE CONTENT] has been wonderful, he is always there to answer any questions and provides tutorials on how he did something I asked of him, so that I could learn for future use. I also think Klient Support has been amazing and super transparent on what they can help with. Klient PSA so far has been great, it just has some minor issues, like page loading under My Work, Gantt Chart tasks, and some reporting issues I mentioned above.

Aspetti positivi:

I liked how seamless look wise it blended into Salesforce and the features we currently used before implementation.

Aspetti negativi:

I feel as though I don't have a grasp on easy reporting for our teams purposes based on the time tracking, profitability, team availability, and utilization data.

Risposta di Klient

4 mesi fa

Hi Gina, thanks for the review. We'll add to our video's priorities to create good training on reporting. Until then, don't hesitate to reach out to Dominic if you need help with reporting. Thanks, Fred

Vinay
Associate Director (USA)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Best and most complete PSA available in the market

5,0 4 anni fa

Commenti: Krow team is really responsive and quick to resolve your query, they are the small team but very committed to making sure implementation is successful.
Krow supports an exhaustive list of functionality and has the comparatively small release cycle unlike other PSA like financial force and kimble.

Aspetti positivi:

Complete PSA package : 1. Good UI 2. Supports Lightning 3. Developed ground up 4. the most economical PSA available in the market 5. KROW is on Salesforce Platform

Aspetti negativi:

1. Relatively new in the market 2. Small team 3. Lack of inbuilt connectors supported out of the box

Risposta di Klient

5 mesi fa

Thanks Vinay for the review! We've been on Salesforce AppExchange for 7 years now. Our team just reached 30 employees and we keep growing. Keep participating in Klient community. Thanks again!

Utente Verificato
Vice President, Financial Services (Canada)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Powerful project management on the Salesforce platform

4,0 5 mesi fa

Commenti: Project management, resource planning, budget tracking.

Aspetti positivi:

Integration with Salesforce, Data model, ease of use, breadth of features.

Aspetti negativi:

UI can be slow, particularly for inline editing features, which can be a drag on ease of use.

James
Professional Services director (UK)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Klient PSA - a new user perspective

4,0 2 mesi fa

Commenti: Very good - great integration team and training.

Aspetti positivi:

Easy to use and cloud based, does what I need it to do really.

Aspetti negativi:

Gantt chart is a little clunky using it via a browser, could do with a thick client interface IMHO.

Olivier
HR Consultant (Canada)
Reclutamento e selezione del personale, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Klient is such a game changer

5,0 4 mesi fa

Commenti: Awesome, 100% recommend.

Aspetti positivi:

Task management is such a game changer, it's easy to create projects and the learning curve is reasonable.

Aspetti negativi:

Nothing in particular, loading times could be faster but definately not a dealbreaker.

Karl
Solution Architect (USA)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Klient PSA Review

5,0 5 mesi fa

Commenti: From pricing interactions, installation and the kick-off the individuals involved knew this product in and out. Klient University was well thought out and detailed. The inclusion of bringing in other staff memebers to the training to demonstrate what was learned in 8 hours was a great process. Team was well versed and fit our schedule and timeline.

Aspetti positivi:

The dynamic views. Workspace, resource planner and task managment.

Aspetti negativi:

At this point we are too new to pick on any particular area. At first glance it is complex, but that will become easier.

Risposta di Klient

4 mesi fa

Hi Karl, thanks for the review. We are working hard to build a video library to help you master our platform. We'll keep you updated. Thanks, Fred

Adam
Director of Service Delivery (USA)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Klient after 1 year

4,0 5 mesi fa

Commenti: Our experience has been very good. Our integration partner [SENSITIVE CONTENT] has been amazing at implementing and supporting us while rolling out this software to my team.

Aspetti positivi:

I really like how easy it is to customize tasks as our products and processes change. I also like how we can easily report on project status and projects assigned to specific staff members.

Aspetti negativi:

I wish it had a better centralized notes section that could be used to document communication both internal and external.