Recensioni su Deputy

Best Scheduling App Ever

Aspetti positivi:

I've used the software for over a year now and it makes my day to day life as an independent contractor a breeze. I can grab shifts posted by the managers shortly after they're published and can offer them up or swap them easily if I can no longer work a taken shift. I can request for leave, take a break during the scheduled shift and also view how many hours in total I have for the day, week, month in the schedule section. Their app for phones also allows you to grab, offer and view shifts and you can clock in or out on it. I especially love the seconds feature and the app being able to show me the time in my work's time zone VS mine so I'm never confused.

Aspetti negativi:

It's a little slow when grabbing shifts, like you are unable to just click/accept shifts back-to-back and have to wait like 30 seconds per accepted shift for the page to load and show that you've accepted your shift. There sometimes is also a lag when starting/ending a shift and you have to ensure it was clicked properly or shows you've started/ended after the page finishes loading or you could end up being late or stay clocked in.

Built for Hospitality

Commenti: Overall great, and the staff love it.

Aspetti positivi:

Deputy is very user-friendly and well-designed for users at every level. We love the app the the accessibility that it offers (and is expected by) our staff. The onboarding feature is great - it has really streamlined our onboarding process.

Aspetti negativi:

The newsfeed is handy but lacks functionality; you can attach a document, but we REALLY need a place to store company documents such as policies and handbooks so they can be easily referred to by staff (we currently have to email them). In order to meet the key needs of the customers, Deputy should implement this feature ASAP - please!!

Deputy Limitations on amount of location being used. Not exporting payroll timesheet to ADP for 2 y

Commenti: Could be better

Aspetti positivi:

Keep track of time of employees, build schedule.

Aspetti negativi:

Help is not providing answers on problems like it was 2 years ago. Live chat is gone or specialist are not helping in all subjects

Staff adore Deputy's reduced office time!

Commenti: Because it is hosted on the cloud, managers can use it from any location with an internet connection. ADP's timekeeping module makes it difficult to adjust shifts when workers are asked to report earlier or stay later for work.

Aspetti positivi:

Provides access to shift scheduling, staff attendance and punctuality records, and time off analysis reports for management. Unlike ADP's time tracking module, we don't add pay rates in Deputy so managers can utilize it without accessing confidential information.

Aspetti negativi:

Given that we have many offices in each state, and that our employees often split their time between offices in different states, keeping track of everyone's whereabouts may be a bit of a challenge.

Pros about Deputy

Commenti: Overall amazing experience, very happy with it!

Aspetti positivi:

Time tracking, schedule and gps location.Also the connection with xero and other softwares

Aspetti negativi:

Users not being able to attach photos on the journal

Love it. Great Product. Highly Recommended.

Aspetti positivi:

I have to create rosters, manage timesheets, monitor lot of activities including labour percentages and all and deputy provides such an easy and user friendly way of doing all that I do. Copying and pasting shifts is a joy. Overall user experience is great for me.

Aspetti negativi:

Not that I remember in specific. However, total labour cost tracking mechanism like Employment Hero's would be a plus.

Agritainment / Seasonal Use

Aspetti positivi:

Ease of communication with employees, flexibility of the program, schedule execution and viewing, timeclock ease of use.

Aspetti negativi:

Some limitations of features. We like the employee review at the end of each day, but you cannot view or sort who left the review, so there is some value lacking there. We also are lacking an HR management option with our program.

Review for Deputy, by Plei

Commenti: its being great, 10/10

Aspetti positivi:

I like that its easy to understand, its better than other tracking sites

Aspetti negativi:

theres 1 thing i can do on my phone but i can't do on my pc, that is selecting the specific days and times i want to copy for the following week

Schedule staff with ease and stay compliant!

Commenti: Great tool that helps us save time, stay compliant and steer clear of legal issues. If you are sure you don't need features from the enterprise model, don't hesitate to sign up. There is a free trial!

Aspetti positivi:

This platform is a real time-saver for me. Instead of dealing with scheduling, I can focus on managing customers and employees on the floor. It completely eliminates the need for those buggy spreadsheets we used to use. I can create and share schedules within minutes, and it even integrates seamlessly with our existing software like Square, Shopify, and QuickBooks. One of the best parts is that it helps us stay compliant with federal and state labor laws, avoiding costly mistakes. And here's the kicker: they offer a 31-day free trial, and you don't even need a credit card to sign up.

Aspetti negativi:

It can get a bit confusing when it comes to the pricing options because there are four different plans to choose from. Personally, we've been using the premium option, but there are times when we feel the need to switch or upgrade. We're really interested in having custom roles and permissions features, as well as advanced reporting analytics. It would be great to have those additional functionalities to enhance our experience with the platform.

20+ in management and my fave to date!

Aspetti positivi:

The ease of scheduling and adding new patients.

Aspetti negativi:

The crashing and slowness of the processing.

Easy Time clock solution

Commenti: Easy to use.

Aspetti positivi:

The mobile app and web client make it easy for employees too clock in and out. You can also establish boundaries so that mobile app users are not clocking in away from the work location. Management can easily be notifies who is on time, late, or did not clock in at all.

Aspetti negativi:

It's not free but it definitely is worth it's value if you are paying for other time clock software.

Rostering by AI

Commenti: Definitely would recommend this for companies that have shift work. The fee is not that expensive especially if it replaces an admin or HR person toiling over complicated rosters for days on end.

Aspetti positivi:

I felt it was important that our company, or at least my department, moved into the 21st century. We had highly paid managers AND an admin person wasting an entire day or more doing a roster for 10-person teams each month. I tinkered around with it, putting in preferred shifts for each staffer, which busy days in the week we needed more staff, their off day preferences, the minimum amount of time between shifts, how many days a month some of the contract staff worked, etc, then let Deputy do its AI thing and automatically come up with a proposed roster. You can run it a few times to come up with different schedules, if the first time doesn't look ideal. Then it can be exported IIRC (or copied and pasted) including to excel (because "that's how we do things here" — people were just more used to viewing their roster on a spreadsheet, sigh). The best part is, once you set most of the parameters, subsequent rostering is a breeze. Users can log in to put in their own leave dates ahead of time. IIRC they can also request among each other to change shifts. During the trial, tech support was super responsive and even helped customise the backend of my account to allow a certain permutation we needed. Overall I really liked Deputy. Very regretfully, it was not adopted by my company. It didn't make it past my supervisor level as he felt that there would be management resistance to paying monthly for this service.

Aspetti negativi:

Nothing really. It took time to figure out what parameters had to be input because my test team's roster had 5 different shift types over 7 days a week, and different people had different preferences for their rosters. It wasn't impossible to set Deputy up for this, but it was not straightforward (nothing to do with Deputy). It also seemed at first like Deputy was more set up for people to go in and grab the shifts they wanted. But I could ignore that and run the scheduler to get rosters done quite quickly after a while. It could take a bit of time for the automated scheduler to do its thing. But still much faster and fewer errors than human effort.

Stay Away From Deputy!

Commenti: Deputy worked fine for us for at least a year. Nothing special, but it integrated with our Gusto payroll and ServiceM8 CRM and that's what we needed. But about 5 weeks ago it lost the ability to calculate over time. If a man works 49 hours in a week, it exports it to Gusto now as 49 straight hours, instead of 40 straight and 9 OT. We have exchanged dozens of emails with Deputy and we only get a canned response back. They say they are looking at it, but we don't believe it. How difficult could it be to compute OT correctly for a time tracking app?!! We don't think there is anyone working there any longer, -just a shell sucking up the monthly fees for as long as possible before folding.

Aspetti positivi:

The integration with ServiceM8, which is why we chose Deputy

Aspetti negativi:

Customer service is horrendous, and the product is unreliable.

No bad until you try to leave

Commenti: I have rarely ever left a negative review in my life but after my recent experience I feel it's almost a responsibility. I closed my business in July. Not having a need for timekeeping I cancelled an account. I deleted all staff and shifts and unsubscribed from this service. I did so before the close of the billing cycle. Since this is a payment in advance service I should have been left with nothing outstanding. I've had demand after demand. I went back into the account to inquire as to why I'm still receiving demands to find that the account was not closed, I was not unsubscribed and although all staff profiles had been deleted i was still listed as having 5 staff. I updated my contact information, emailed Deputy stating that I had unsubscribed using the instructions in the help files and heard nothing more. Then the demands started again. The worst however was having to deal with their customer service rep on live chat who'd leave me sitting on live chat for 5-7 minutes at a time only to come back and claim he was leaving me hang there on purpose so "I'd calm down" He seemed to take particular exception to me insisting on a chat transcript. Given that I'm so furious with this company and how it allows its reps to treat customers, customer service rep's strategy didn't work. I got my chat transcript in the end but only by copying and pasting the entire thing myself. He wasn't too keen on his replies being included in the chat transcript. Utterly disgusting.

Aspetti positivi:

It's cheap. It's not an expensive service but the old adage you get what you pay for applies here.

Aspetti negativi:

Customer service is deplorable. I've never in my lifetime of dealing with various services, apps, etc ever dealt with a customer service rep as badly trained and as unprofessional as I have seen at Deputy.

No joke, Deputy will only sort employees by first name for several high-use functions.

Commenti: Meets some of my basic needs. Total fail when it comes to customer service and certain basic needs like the ability to sort staff by last name.

Aspetti positivi:

Relatively easy to get staff setup. Ipad, mobile and desktop integrations are good.

Aspetti negativi:

When looking at timesheets on screen, Deputy does not allow employees to be sorted any other way than by FIRST NAME! Seriously, such a basic function is has been lacking for our entire time with Deputy (~5 years). I keep thinking this has to be on their radar and will get added, but nope! Still organizing my staff like their a class of 2nd graders, lol! Also, many promised integrations (like Square and Xero) have been highly problematic for me. I've just given up. I export raw data from Deputy into spreadsheets and handle it on my own from there. Failed promises. Abismal customer service outsourced to non-English speaking countries.

Deputy improves our business efficiency

Commenti: We are in the air-conditioning & mechanical services industry with approx 40 employees and a similar amount of sub-contractors working on various sites throughout the Sydney Metropolitan area. Before we installed Deputy we were relying on each individual signing a "sign on/sign off" sheet at the various job sites. On these large construction sites it's very difficult for the site supervisors to monitor the actual start and finish times of individuals. Time sheets were emailed to us on a fortnightly basis from each employee/sub-contractor. These were all formatted differently and made wages preparation a long and laborious task.

Aspetti positivi:

Each site has an ipad and the employee/sub-contractor logs in at the start and finish of their shift where a photo is also taken which makes the monitoring of staff very easy. The times are approved by the office manager each day and individuals can check what shift times have been approved on their app at any time. Each fortnight the time sheets are printed, which are in an each to read formalt, and wages are prepared from these sheets. This process has reduced approximately five hours of wage preparation. Customer support has also been prompt and efficient.

Aspetti negativi:

The best way to use Deputy on job sites is with a "kiosk" (ipad). We don't have secure site sheds at all sites so finding a location to put the "kiosk" with available power to charge it was harder in some areas.

Accessible and Easy Use

Commenti: I can be on the go and document what I am doing and show that I am on location if needed. It helps me keep track of what clients I met when, and is especially helpful when writing reports and dates are needed.

Aspetti positivi:

I liked that my coworker who was blind could easily navigate the app using her iphone and text-to-speech. I also like that I can look back at dates and see I did that day, as well as my hours total count for the week. The hours total count is a change that I requested to the app and the updated showed in a reasonable amount of time. The design is easy to use with the iphone app, and I like that the categories can be designed to fit your business tasks for streamlined documentation of how much time is spent doing a certain task. Also, you can put notes to detail what you were doing during that time period which is crucial for staff that are changing tasks all day.

Aspetti negativi:

Sometimes the app will glitch when putting in an end time and after changing the end time from the current time it will default several times back to the current time instead of the end time you want.

Seamless and cloud based, versatile. App driven for employees mobile devices, schedule at hand.

Aspetti positivi:

Scheduling is complicated and the data entry process can be tedious, but with the "Copy Shifts" function, entry is made easy and editing is simple. A great tool for time management. App driven for seamless integration with employee mobile devices, schedule at the ready and employees can set alerts, push to calendar, notifications, etc. to their liking. The dashboard is pretty snazzy and clear. Export timesheet function makes payroll a breeze.

Aspetti negativi:

At present, I have not come across much I did not like, how ever, when exporting timesheet the calendar function does not always default to the current pay period. It seems to default to some odd dates. I am not sure what is causing that as we had set our parameters. Support Chat is good, but sometimes a phone call is necessary.

Easy to use scheduling system

Commenti: Easy to use as an employee and looks easy to use from an admin perspective. Never had a problem with my timesheets!

Aspetti positivi:

As an employee who has used this for 5+ years this is an easy program to use within a small business. I clock in, clock out and can edit my time if needed. I can offer shifts up and accept or look for more all within the app. I like being notified when new shifts are offered as well via text and can accept them without even opening the app. I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Aspetti negativi:

I wish the calendar in deputy would sync with my apple calendar so I didn’t have to manually enter my deputy shifts into it.

Deputy

Commenti: Smooth and good experience

Aspetti positivi:

The fact that its very easy to customize and assign shifts to appropriate staff who are then able to receive notifications on their phones and PCs. Deputy's customer support is also quite good.

Aspetti negativi:

I found that navigating at first through the web based application tends to be a bit difficult and it also does't offer a range of colors for tagging different shifts.

Simple program to use with great customer service

Aspetti positivi:

Simplicity in its use. I also enjoy the ease of inputting employees into the system and the ease of placing employees into shifts. Its quite easy to use and its functionality is great throughout all levels of use. I can tell you that the customer services is also wonderful and quick to reply to any need. They really have someone available around the clock which is quite helpful considering I often times get my admin work done later at night here in the US!

Aspetti negativi:

Overall, there is not much that I do not like, I do wish that Deputy integrated for little to no cost with accounting or other IT Software programs. I would love to integrate with other programs that I use, but the cost is just too high to do that with the small business that I have. Its ok...easy enough to do on my own due to the ease of use of the program overall.

Pretty good for a small business

Commenti: I quite enjoy using this program and it has great features and flexibility that I need. The updates and the information sent to employees is quick and accurate. However I'm running the food trucks operation and some features cannot be customised, such as particular locations for every day events. But that's just a minor thing. Definitely worth using it.

Aspetti positivi:

Easy to use for a normal business operation. Very straightforward and clear.

Aspetti negativi:

The location notification doesnt work very well - when I sign in Deputy at the front door of the restaurant, it says I'm 500m away. Or when I have more than 10 events a week at various locations, the locations cannot be set independently. Also, it gets very messy to allocate 30 shifts to 10 different people at 5 locations.

Deputy Staff Schedule Module

Aspetti positivi:

Deputy provides a fully functional scheduling module we use for our Veterinary practice. Our current software did not include time clock/ scheduling features. Deputy is a user friendly program that handles our paid time off requests, time clock functions, and work area assignments. Deputy has advanced security features such as photo capture at clock in, location of clock in, and password protected access. While providing these features, it also is user friendly.

Aspetti negativi:

Customer support is typically via chat, and their hours of operation do not always reflect US time zones.

Deputy Is Perfect for Our Small Business

Aspetti positivi:

I like that the Deputy UI is really easy to navigate. There is a lot of information held in Deputy and it could easily be set up non-user friendly, but I find that I have no trouble navigating all of the different hierarchies of information to get to where I need to go. Our staff hasn't had any trouble signing up or jumping in with their schedules. I also really enjoy that it reminds people (and me) when they forget to clock in!

Aspetti negativi:

While I like that I get reminders that people forget to clock in, I often receive them after they've already clocked in, I wish I got a second notice that they in fact did clock in after receiving their notification. This may seem petty, but it can save some leg work (literally).

Everything you could ask for in a scheduling app

Commenti: Our company tried a few and Deputy ended up being our pick. It does everything you could ever want it to do and then some. Gave 4/5 stars in features and functionality simply because the messaging feature is too limited. However, they could delete this feature altogether and it would still be a 5-star application. Overall, Deputy is a sleek, bug-free system that will make the person in charge of scheduling a happy camper. And the price is right too.

Aspetti positivi:

Ease of use. Dependability. Beautiful Interface

Aspetti negativi:

Messaging System