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Informazioni su CallCabinet

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Aspetti positivi:

Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Aspetti negativi:

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Valutazioni di CallCabinet

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,5
Caratteristiche
4,8
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

9,2/10

CallCabinet ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 13 recensioni degli utenti di Capterra.

Filtra le recensioni (13)

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Hai già usato CallCabinet?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (13)

George
George
Manager Business Development (USA)
Utente LinkedIn Verificato
, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simply Amazing

5,0 7 anni fa

Aspetti positivi:

The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years. I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others!

Aspetti negativi:

There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

Renthea
Deputy Operations Manager (Sudafrica)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond

4,0 7 anni fa

Aspetti positivi:

The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.

Aspetti negativi:

At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

Justin
Owner (USA)
Produzione di media, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

I find the interface visually appealing, but integration was weak and support was very slow.

2,0 6 anni fa

Commenti: Had trouble installing the software and was passed around from agent to agent with no solution.
I feel that the support service was pretty weak for such a high ticket item.

Aspetti positivi:

Nice visual design Has good archiving features

Aspetti negativi:

Service is slow and I went back and forth between multiple agents. Installation process is complicated. Interface seems laggy

Richard
Business Development (UK)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Using the quality control module on to our voice recording has improved our overall quality

5,0 7 anni fa

Aspetti positivi:

The fact that it supports legacy, SIP and Skype calls means we can have one systems for all workers independent of where they are and what current telephone system they may have. Add to this the quality control module it has improved both the quality and performance of both outbound telesales as well as inbound customer services

Aspetti negativi:

Whilst for Skype and some SIP systems just require a software download for some of the legacy systems it took some time to get the integration right.

Andrew
Call Center manager (Sudafrica)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Amazing call recording software. So easy to to install and really cost effective

5,0 7 anni fa

Commenti: Cost effective solution and better than the other products I have tried.

Aspetti positivi:

Cost effected and scaled with my business. Also a simple interface and easy to use. I can easily evaluate my agents performance.

Aspetti negativi:

No complaints yet and we've been using the software for around 10 months. We're looking forward to the new version going live in a week.

Larry
IT Manager (USA)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Atmos has been fantastic for our legal business

5,0 7 anni fa

Aspetti positivi:

We have been using Atmos for a few months, I am amazed at what we get for our money, we pay less for a top-notch call recording solution, we were quoted more by everyone else we spoke to.

Aspetti negativi:

I really dont have any cons for this product, if anything I would like to see some text to speech analytics .

Risposta di CallCabinet

7 anni fa

Thank you Larry!

Alan
CEO (Sudafrica)
Gestione degli investimenti, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My experience will CallCabinet and its technology was fantastic.

5,0 7 anni fa

Commenti: Fully access to our recording and the ability to start understand some facts of our business

Aspetti positivi:

The CallCabinet software was fantastic.The system delivered on every promise.The cost of the system was significantly less than any other product in the market and yet its delivery and functionality was far a head of anything we have seen and demonstrated.

Aspetti negativi:

There is nothing negative that we found about the CallCabinet systems,in fact it is so far a head of the rest of the market.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Very happy with the product.

5,0 7 anni fa

Aspetti positivi:

Seamless integration with our phone system. Does everything we need it to. Wonderful customer support. Great experience!

Aspetti negativi:

None I can think of. This product is fantastic. Very happy customer. Kudos to the product designers and the team that supports it!

Alan
CEO (Sudafrica)
Gestione degli investimenti, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

The simplicity of the system made it easy to operate and see the immediate value.

5,0 7 anni fa

Aspetti positivi:

The simplicity and user friendliness of the system made it easy for us to navigate around and it further allowed us to see the additional value as a business we could get out of our recording.The upfront new dash board gave us immediate and valuable information.

Aspetti negativi:

Given the importance of recording calls in our environment,there is nothing negative to say.The software and the value add it gives the user makes it so far ahead of any of its competitors.

Utente Verificato
Utente LinkedIn Verificato
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Excellent offering easy to use and function rich ! Highly recommended

5,0 7 anni fa

Aspetti positivi:

Simplicity of use yet very rich in functionality to make life easier. The quality control aspects are excellent. Great value .

Aspetti negativi:

For our use we have not yet ran into anything I would change. I'm sure future versions will keep adding quality functionality before I realize we need it.

Gretchen
Office Manager (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

I have always had excellent customer service with any questions I have had.

5,0 7 anni fa

Aspetti positivi:

The software is extremely user friendly. The support staff is very knowledgeable and always of service.

Glen
Owner (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Awesome service. Cust support rep has been great to work with!

5,0 7 anni fa

Aspetti positivi:

Easy to use and lot's of features. The customer support is fantastic. I highly recommend using Call Cabinet.

Aspetti negativi:

I really don't have any complains yet. I'm new to using the software and the customer support has been great with walking me through everything.

Zvina
Product Manager (Sudafrica)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Very happy with the pre-sales and integrations support. About to go LIVE! Yay

4,0 7 anni fa

Aspetti positivi:

Easy to follow and understand, very logical flow of the interface. We've had multiple custom integration requests but were well accommodated.

Aspetti negativi:

None so far - we are not yet LIVE. Interested in seeing the ease of third-party API integration but based on current experience, confident this too won't be a challenge.