Recensioni su ResBook

Simple to use

Aspetti positivi:

It is quick and easy to use, along with great support.

Aspetti negativi:

No reservations, it worked well, it gets the job done.

Resbook-so easy to use.

Commenti: We never get a double booking with Resbook. The communication is brilliant and response time is great too.

Aspetti positivi:

Resbook has very easy functionality. I am not confident with computers, but this caters even to the least tech savvy people. If I do get stuck, the support team are always there to hep me through things, and give me helpful links for further support. I enjoyed the introductory 1 on 1 tutorial when I first started uing resbook. I feel very confident using this system because help is always just a phone call/email away. I never have to wait for support. I also love the templates used in Resbook. It saves me so much time. I love that the support is "locally" supplied, so I can easily explain when I need assistance.

Aspetti negativi:

I haven't used any other online reservation system so I have nothing to compare this to. However, Resbook is so easy I have recommended it to several others in hospitality industry workers.

Resbook. Satisfied, but not impressed

Commenti: I have been advised that more developments are coming, it will be great when Resbook is working up to its full potential. The customer service has improved a lot since we started, so that is a very good sign.

Aspetti positivi:

It has a tidy, modern and user-friendly look for management, as well as for customers when booking It can be linked to Google Calendar which is a very useful feature for us. It is New Zealand owned

Aspetti negativi:

The customer service has been poor, mainly when setting it up and trying to make it work, however lately they have improved a lot. We found many issues when setting the system up as our business is not just like a hotel with many rooms. I wish there was more understanding around this as we had to invest a lot of time and money in wages trying to make this system work for us, as we were already paying for it before we started using it. I wish there was some recognition about the tough times we had while trying to set up Resbook and making it work for us. Customer service was far from good in this aspect. The system has been making a few mistakes like not updating rates when the number of guests is changed, getting double payments from customers which then we have had to reimburse, on other occasions receiving notifications as if the customers have been charged more than once (lucky they weren't those times, but the system had double charged before), however it seems these issues have been resolved, which is great. Also, it is not user friendly when trying to close a room as it can't be done from the calendar. The mobile format is very basic and it doesn't work properly, something we weren't advice and a very important feature for our business. I would probably not have gotten Resbook if I was aware of this.

No Direct Payment

Commenti: Good. We have been with you for years and like how it works. we are happy with the overall experience. Just wish we could just more of the payment functions.

Aspetti positivi:

It is easy to use. Keeps me organised. Like that I can integrate with airbnb.

Aspetti negativi:

The price per month for Resbook has just increased however the functions we use remain the same. I feel I am getting less and being charged more. In Tonga we do not have Direct payment system with our banks. We also have limited paypal options. Though this is not the fault of Resbook, the features I pay for using Resbook cant be used by blue banana. Our Blue Banana business is a special case. When you live in Tonga, I'm afraid, you become a special case.

MUST HAVE FOR ANY ACCOMMODATION PROVIDER!

Commenti: We run a very busy holiday accommodation business looking after 100 plus properties. We run more efficiently and professionally using Resbook. The team at Resbook are amazing and always available for support. I can not imagine managing our business without Resbook.

Aspetti positivi:

Very simple to view availability, enter bookings, filter by date/number of guests/location etc. You can prepare quotes across multiple properties, run several different types of reports from arrivals/departures to financial reports. Resbook offers channel management, connects with our Xero accounting software and credit card payment gateway. We could not run our business without this.

Aspetti negativi:

All good. :-). No complaints. This is a very well thought out cloud based reservations management system.

Resbook

Commenti: My experience with ResBook has been average to good. I have found that when I have had a problem there seems to be a tendency to pass the problem on to another agency - eg it is Resonline's fault, Expedia's problem etc, and nobody wants to really help.

Aspetti positivi:

The calendar is generally good, but I wanted to change to the new calendar and I could not find where to do that. The financial reports are good

Aspetti negativi:

* When a guest books a room on Expedia, or Wotif or something like that and I want to put their credit card into Respay, the system often requires another verification for their card, despite the fact the card has already been verified by the other provider. This is very frustrating and embarrassing for me and the guest. * There doesn't seem to be anywhere on Resbook where I can check whether I have sent an invoice to an agent.

Suits an accommodation business.

Commenti: 50/50 It has been ok but

Aspetti positivi:

Great, easy to read calender. Can't fault the support. Company makes ongoing positive changes to the system. It is probably a great system if you have an accommodation business. Easy to navigate the system.

Aspetti negativi:

It doesn't recognise day trips vs overnight stays. It is set up more for accommodation providers. It cannot create some documents that are necessary in the daily running of our business. i.e. boat manifest, meal numbers and dietary requirements. It does not have the capability to email tour specific information to guests/passengers.....you have to set up a generic email with all information and people have to work out which part pertains to the tour they have booked. Doesn't recognise a 2 night rate if it is less than double the 1 night rate. You can remove the 'check out date' from the confirmation email the guests receive.

Review of Resbook V2 - An Older Version

Commenti: Overall, we were happy with the functionality of Resbook, however there were a number of limitations we found frustrating around reporting capabilities. Important note is that we were using a very old version of Resbook, I believe there were two major upgrades available which we did not take up. So many of the issues we had with Resbook would likely have been ironed out with each upgrade. The support team was easily contactable and always helpful. We decided to move on as we operate both accommodation and tours and so need a custom system that could be tailored to suit a range of product needs.

Aspetti positivi:

Very clear calendar set-up that provided a quick glance way of confirming availability to guests on the phone.

Aspetti negativi:

The reporting function did not provide as much easily accessible information as we would have liked.

Great Software

Commenti: It's been 3 years I am working on Resbook.
This is a well designed software for small capacity hotels / lodges.
Great customer service and value for money.

Aspetti positivi:

Easy to use and to set up. Training for new staff members can be done on the basics in one day.

Aspetti negativi:

Missing a lot of reports for accounting and forecasting

Used this program while working at a University and overseeing the front desk program for students

Aspetti positivi:

I was a fan of the uploading capabilities when groups were sending us the rooming lists we had to manage for groups utilizing the dorms during the summer hours. I led a team of about 20 people so being able to log in to resbook and look over who last made changes etc and and notes that were made was helpful

Aspetti negativi:

Lag time was sometimes an issue if too many users were on the program. This may have been less of a problem if the WIFI was better.

A streamlined business for the little man

Commenti: I only see benefits. Of course there are costs involved, but Resbook delivers and gives me peace of mind.
Even though this is a small place, just four rooms, it's run well and professionally. Saves time and especially in these busy summer months that is valuable.

Aspetti positivi:

It's easy to use, trustworthy and for someone like me, who runs this business on her own and who also has a busy family life, it's great to know I use the right tools, and can offer quality service to my guests. Past are the days of misunderstandings, double bookings. This system is streamlined as much as possible.

Aspetti negativi:

There hardly were any learning curves, but when we started there were a few hiccups. I expect those to happen from time to time, but also have the confidence that if there are issues, they'll be handled well and quickly. So what else can one expect?

Resbook

Aspetti positivi:

Under the V3 system of Resbook, everything worked very smoothly and successfully. It was a very efficient system and very easy to operate.

Aspetti negativi:

However, with my not being a technical wiz, all the added advantages of the new V12 system went way over my head, so with the additional massive increase in the annual subscription fee, I needed to look elsewhere for a more suitable management system.

Great all-rounder

Commenti: Great team to work with. Friendly, responsive and helpful. Always willing to help sort out issues.

Aspetti positivi:

Online access to software, can check bookings and guest details from anywhere Clear calendar grid Easy to get started Support in NZ in the same time zone as us.

Aspetti negativi:

Missing a few features that would help us including: A "dummy" line in the calendar so that we can easily move bookings around Having to put in individual rate plan entries by date. Would be easier to do it on a calendar - and copy across rates such as in Resonline or Siteminder. Lack of a standard registration form for check-in Handling Agent Commissions when there are 2 options - hotel collect and agent collect. Once set up for one type, doesn't seem to be flexibility for the other type. Lack of a fully integrated accounting package - and having to manually reconcile each payment in an accounting package

Long term Resbook User

Commenti: Benefits are having everything in one booking system and linked to my other booking sites.
I have found the support people a bit difficult to deal with at times. They talk the lingo a bit much and need to talk at a suitable level for those of us who are techies :)

Aspetti positivi:

I like that all my bookings are in one place, I can access payments and keep everything together on one site

Aspetti negativi:

It doesn't seem very logical sometimes and it can be difficult to get abswers from the online 'Help'

Resbook for caravan parks

Commenti: The experience overall is good. Have used better as described in cons.

Aspetti positivi:

It is user friendly, easy to navigate and upload to.

Aspetti negativi:

Limited forward views in calendar default setting. Size of pics to limiting. Don't like the booking of rooms. When room type is selected you have to enter the room number before it shows availability. Need to see room type availability 1st so you know which room number you can select.

Disaster solution

Commenti: We used this software for about 12 years until they moved us over to the new software. From this time on the disaster started

Aspetti positivi:

We liked the old software. It was functional and easy to use.

Aspetti negativi:

About the new software we didn't like anything at all. It was a disaster from the very beginning and on top of this there was a price hike for about 300%. Customer support was non functional and if one responded it was just frustrating.

Need a great Channel Manager?

Commenti: No double bookings!

Aspetti positivi:

We have been using Resbook for two and a half years and have to say it delivers all it promised! The most important feature is that it's reliable! Easy to use and reasonably intuitive. Good support when needed except it always happens to us at a weekend!

Aspetti negativi:

Think it's a bit pricey for small operators like us - 3 room B&B.

Coast House Bed & Breakfast

Commenti: Hopefully the channel manager overlap problems have been resolved. I would like to see immediate seven day a week 24 hour support from Tomahawk ( Resbook ) as is available with Booking.com and Airbnb so as to resolve issues that may occur during after hours and on weekends.

Aspetti positivi:

Simplicity of use. Overall excellent software in all facets of the channel manager

Aspetti negativi:

Channel Manager allowing two separate Airbnb reservations to overlap existing confirmed Booking.com reservations.

Coastal

Commenti: Standard view on it.

Aspetti positivi:

Price, I like customer support, online booking system and ability to add services

Aspetti negativi:

Functions not being compatible with my business structure

Highly recommend

Commenti: I use Tomahawk as my go to support system.

Aspetti positivi:

The ease of use and linking through to the crucial online booking systems world wide

Aspetti negativi:

I would like to see this more easily accessable to many more booking channel systems.

Resbook review

Commenti: This product and its introduction and support team have been awesome, thank you.

Aspetti positivi:

It is tailor made to the needs of a professional accommodation provider, and comes with competent and helpfull back up sopport.

Aspetti negativi:

No major concerns, we only had one issue that took some time to resolve, and that was getting the system to accommodate variable room rates for multiple stay bookings

It is OK

Commenti: I will likely switch to another app however I am dreading switching over.

Aspetti positivi:

It links well with SiteMinder. The truth is there is not a whole lot that I like about it.

Aspetti negativi:

It is awful on a mobile​ platform such an iPhone.

Great customer service

Aspetti positivi:

Easy to setup and use for a small boutique hotel operation. Customer service is outstanding, especially our rep- very attentive to emails and timely with responses.

Aspetti negativi:

Lack of some reporting , would like some further booking data - ie being bale to run a report on when bookings were entered into the system.

Good choice if you're in Australia/Asia

Commenti: Pros: Price, a la carte functionality, integration with siteminder and resonline channel managers (unable to test it personally though), Great network setup with a distributed cloud hosting contractor so update times are quick. Cons:
Not meant for the US. As of 2016, they only have one client, Belvederefireisland.com in the United States. Their sales/support team are just starting at 5PM Eastern time (9AM auckland, NZ time), when many of us have gone home for the day.
There is a 14 day trial program which sucks if you are in the US because there is a 3 day turnaround time to get questions answered. There is no meaningful trial/demo program besides 3 videos with incomplete information. The rate calendar function is clunky and time consuming, and weekend rates have to be added separately for each rate period, normal or seasonal, as a 'Special'. For an ideal rate setup, check out Little Hotelier.

Support

Commenti: Sorting out airbnb

Aspetti positivi:

The back up service is great. We have been working with Gabreila recently and found her quite amazing

Aspetti negativi:

top level of support is always there but sometimes difficult to get throughbut also have some that are