--- description: Scopri le funzionalità di MasterControl Quality Excellence, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: MasterControl Quality Excellence - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione della qualità](/directory/30099/quality-management/software) > [MasterControl Quality Excellence](/software/148577/mastercontrol) # MasterControl Quality Excellence Canonical: https://www.capterra.it/software/148577/mastercontrol Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/148577/mastercontrol?page=2) > MasterControl, SGQ per le scienze naturali, automatizza la conformità collegando ispezioni, formazione, controllo dei documenti ed eventi di qualità. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 526 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza MasterControl Quality Excellence? Aziende farmaceutiche, di dispositivi medici, di tecnologia medica, biotecnologiche e di terapia cellulare e genica utilizzano MasterControl. Offre opzioni per ogni organizzazione, dalle piccole startup alle imprese globali. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 526 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: MasterControl - **Area geografica**: Salt Lake City, USA - **Anno di fondazione**: 1994 ## Contesto commerciale - **Prezzo di partenza**: 25.000,00 USD - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: francese, giapponese, inglese - **Paesi disponibili**: Australia, Austria, Belgio, Canada, Cina, Danimarca, Filippine, Finlandia, Francia, Germania, Giappone, Irlanda, Islanda, Isola di Man, Italia, Jersey, Malaysia, Norvegia, Nuova Zelanda, Paesi Bassi e altri 12 ## Funzionalità - Acquisizione di documenti - Alerts/Escalation - Analisi della causa principale - Archiviazione di documenti - Archiviazione e conservazione - Codificazione e controllo dei documenti - Commenti/Note - Condivisione di documenti - Confronto tra versioni diverse - Controllo accessi/Autorizzazioni - Controllo del processo di valutazione - Controllo della versione - Controllo di qualità - Creazione di report/analisi - Dashboard - Distinta materiali - Gestione degli audit - Gestione degli ordini - Gestione dei comandi interni - Gestione dei feedback - Gestione dei progetti - Gestione dei reclami - Gestione del flusso di lavoro - Gestione del rischio - Gestione dell'inventario - Gestione della conformità - Gestione della formazione - Gestione della manutenzione - Gestione delle apparecchiature - Gestione delle attività - Gestione delle modifiche - Gestione delle risposte - Gestione di incidenti - Misure correttive e preventive (CAPA) - Modelli personalizzabili - Monitoraggio - Monitoraggio della conformità - Pianificazione dell'audit - Prioritizzazione - Ricerca del testo completo - Ricerca/Filtro - Rilevamento di problemi - Ripristino della versione precedente - Risk Analysis - Strumenti collaborativi - Tracciato di controllo - Valutazione dei rischi - Valutazione del rischio - Verifica degli inadempimenti - Visualizzazione di dati ... e altre 13 funzionalità ## Integrazioni (3 in totale) - Microsoft Excel - Microsoft PowerPoint - Microsoft Word ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la gestione della qualità](https://www.capterra.it/directory/30099/quality-management/software) ## Categorie correlate - [Software per laboratori medici](https://www.capterra.it/directory/20043/medical-lab/software) - [Software per audit](https://www.capterra.it/directory/30664/audit/software) - [Software ERM (Enterprise Risk Management)](https://www.capterra.it/directory/32559/erm/software) - [Software per la gestione della qualità](https://www.capterra.it/directory/30099/quality-management/software) - [Software per compliance](https://www.capterra.it/directory/30110/compliance/software) ## Alternative 1. [Qualio](https://www.capterra.it/software/134050/quality-management-software) — 4.6/5 (128 reviews) 2. [Isolocity](https://www.capterra.it/software/148633/isolocity) — 4.7/5 (51 reviews) 3. [QT9 QMS](https://www.capterra.it/software/97557/qt9-quality-management) — 4.8/5 (117 reviews) 4. [Ideagen Quality Management](https://www.capterra.it/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) 5. [Dot Compliance](https://www.capterra.it/software/192574/dot-compliance) — 4.4/5 (76 reviews) ## Recensioni ### "Reliable Quality Management, but Implementation Can Be Challenging" — 4.0/5 > **Marco** | *16 febbraio 2026* | Biotecnologie | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: What I liked most about MasterControl Quality Excellence is its strong focus on compliance and its ability to streamline collaboration across teams. The system provides clear, structured workflows that support efficient task management and full traceability. I especially appreciate the ready‑to‑use digital forms, which are already designed around industry‑standard processes and allow teams to start working immediately without lengthy configuration. > > **Inconvenienti**: The main limitations I experienced with MasterControl Quality Excellence are related to usability and system stability. The interface can feel unintuitive for new users, requiring more training than expected to become fully comfortable. Additionally, some modules still show occasional bugs or inconsistent behaviors that slow down daily operations and require follow‑up with support. Implementation can also be time‑consuming due to the complexity of the platform and the level of coordination needed across teams. > > MasterControl Qx is a solid and compliance‑focused quality management system that delivers strong collaboration and form management features. However, the platform could benefit from improved usability, quicker bug resolution, and more competitive pricing. It’s a great fit for organizations with strict regulatory requirements and structured internal processes. ----- ### "To be improved" — 4.0/5 > **Utente Verificato** | *15 maggio 2024* | Industria farmaceutica | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: The portal is well structured and tells you what need to do > > **Inconvenienti**: J reports kicks you out when you are logged off the system without any notification ----- ### "Connected and Compliant eQMS" — 4.0/5 > **Sara** | *18 ottobre 2023* | Industria farmaceutica | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I love that all of MasterControl's modules are connected. Document management, training management, and Quality Event Management all talk to one another and help to streamline our processes. It's also very easy for basic users to learn. > > **Inconvenienti**: My biggest complaint has been the lack of flexibility in Quality Event workflows. This is being solved by the new Advanced QEM product, which I'm super excited about. > > I have been a MasterControl admin for over 8 years. From the start, it was apparent that MasterControl is super customer focused and wants their customer to succeed in implementation and beyond. Their support is much better than what I've experienced with other software vendors and they value feedback and suggestions from the customers. ----- ### "A Qx Review" — 5.0/5 > **Matthew** | *9 ottobre 2025* | Biotecnologie | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I like mastercontrol quality excellence for how easy it is to collaborate on documents and notify users of pending tasks. > > **Inconvenienti**: I dislike mastercontrol quality excellence for the difficulty in implementing the module and difficulty in training end users on the functionality after implementation. ----- ### "MasterControl Quality Excellence for Life Sciences" — 3.0/5 > **Utente Verificato** | *25 luglio 2025* | Dispositivi medici | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: - Strong audit trail and compliance features help meet regulatory requirements such as 21 CFR Part 11 and EU Annex 11. - Provides a unified platform for document management, training, and electronic forms across quality processes. - Includes validation documentation and protocols that can ease system adoption and regulatory readiness. - The Process module is highly powerful for organizations with the expertise to build and maintain custom business processes with web technology (HTML, JS, CSS); otherwise, support or pre-built templates are typically required to get the most out of it. - The Customer Café provides a space for knowledge-sharing and collaboration across the user community. - With the right configuration and internal ownership, MasterControl can serve as the backbone of a quality management system. - Recent product development efforts are the most significant in years and show promise. Many of the current challenges may be growing pains as the platform evolves. > > **Inconvenienti**: - Support is slow to respond and often unwilling to address known issues. - Updates are unpredictable and often introduce new issues. - The shift to named user licensing has disrupted business-critical workflows and imposed significant increased cost to maintain the same functionality. - The move to cloud hosting reduces flexibility, eliminates some custom integration options, and forces design decisions around licensing rather than usability. - Implementation requires deep expertise. The system’s complexity and inconsistent documentation make it easy to create structures that become difficult to scale or maintain. Without careful planning, it can devolve into a digital repository that’s hard to navigate or utilize effectively. - User experience is poor. Updates sometimes reduce usability. Feedback from end users across departments is mostly negative. - Standard reports are unreliable and often blamed on a third-party. - Advanced reporting capabilities require purchasing an additional module, even though MasterControl has acknowledged limitations in the default reporting tools. - Documentation and training resources are often outdated or inaccurate, which can make onboarding and self-support more difficult. - Collaboration within the platform is limited and cumbersome. Many users resort to external tools for effective collaboration. - The system has a steep learning curve. Navigation is not intuitive, and even routine tasks often require multiple steps or significant system knowledge. > > We've been a MasterControl customer for over 20 years. While the system can work well when initially implemented, it lacks the flexibility to evolve with a growing or changing business. Over time, this leads to accumulating technical debt and diminishing returns. The recent shift to cloud hosting has introduced additional friction, making previously simple tasks more complex or requiring engagement with their services team for additional fees. Historically, with on-prem deployment and concurrent licensing, the system provided good value for money as it offered more flexibility in using the system and designing custom integrations. With the cloud and licensing model changes, we've seen a dramatic increase in licensing fees, while simultaneously losing the ability to implement custom solutions and assign user rights freely. The changes force us to redesign and restructure the system and our processes around their pricing constraints rather than process efficiency. The transition to named user licenses has been deeply disruptive. The model is fundamentally misaligned with how users engage with the system, especially within the Process module, and directly breaks some of our core quality workflows. Restoring functionality under the new model would require a significant financial investment, amounting to nearly a 300% increase in our costs just to maintain parity with the on-prem setup. For long-term customers, this feels less like a product evolution and more like a forced upsell. Although MasterControl has made major investments in developing a next-generation platform, it feels like this has come at the expense of maintaining and improving the current system. Longtime customers are left with aging infrastructure, limited documentation, and training materials that often fall short of demonstrating how to use the system effectively and in a configurable way. As someone familiar with the architecture and database structure, it’s clear that some foundational aspects of the platform stray from modern best practices. While this may explain the decision to rebuild rather than refine, it does little to help existing customers who still rely on the legacy system for critical operations. Better support, accurate documentation, and a genuine commitment to helping customers succeed with the platform as it exists today would go a long way. ----- Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/148577/mastercontrol?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/148577/mastercontrol) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati