Recensioni su Gymdesk

Our go to for a martial arts facility management system

Aspetti positivi:

displays all the information i need with easy to use navigation and simplified interface.

Aspetti negativi:

certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc.

Simplified our lives SO much!

Aspetti positivi:

We were looking for a software to manage our small personal training gym that supported the features we needed without the bloat of larger softwares. We also wanted to more easily see our sales, scheduled payments, missed payments, and attendance at a glance. We also LOVE being able to integrate emails and texts within gymdesk so all communication is visible to all staff. The tasks and automations are also crucial for helping us stay organized.

Aspetti negativi:

So far nothing has been a dealbreaker at all! A few features we wish could be implemented (better recurring appointments, slightly more easy to view calendar, etc) but nothing that overshadows the simplicity and ease of use.

TERRIBLE customer service and support--simply terrible.

Commenti: Terrible. I am cancelling and going with the company's competitor. At least they provide a customer service phone number.

Aspetti positivi:

It is an OKAY membership management platform.

Aspetti negativi:

Gymdesk's customer service and support is TERRIBLE. For one, they do not provide a phone number at ALL. After several emails asking for a callback, someone responded back that they do NOT do CALLBACKS but that they would SCHEDULE a customer service call. Really? Okay, yes, let's do that. What a pain. Especially because I am calling about the 3 THREE charges a month that my $75 a month service is supposed to cost.

Very good and convenient software for business management

Commenti: We are totally satisfied and would recommend this business solution

Aspetti positivi:

User friendly and manageable, able to get comprehensive reports

Aspetti negativi:

Easy to understand and work with A lot of different options, including marketing

Gymdesk nailed it

Commenti: Excellent. I would highly recommend any gym owner give gymdesk a shot. Even if it wasn't for you (and I'd be surprised if it wasn't), you lose nothing by trying.

Aspetti positivi:

Very easy to use Lots of built in features No upsell No sales team/sales pitches Excellent customer service. You email, they get back to you quickly. Simple as that. Tons of online content: youtube videos, articles, podcasts, etc.

Aspetti negativi:

It does not pair super well with Square. There are some limitations to how you can use the physical POS with it. I hear stripe is the better option in this case.

Awesome software

Commenti: Product is great and customer service is great. Any time we have had a problem, which has been very few times, they have responded and resolved quickly

Aspetti positivi:

So easy to use I was able to set it up myself and learn quickly.

Aspetti negativi:

Nothing really it’s very functional for our needs

a very grateful customer

Commenti: 10/10. We are grateful for an easy to use software management system.

Aspetti positivi:

its sleek design and easy to use format.

Aspetti negativi:

We would like for their to be more website integrations.

Fairly priced and full of features that we need

Commenti: Very satisfied with the amount of features and customer support when I do run into issues

Aspetti positivi:

Managing capacities per class is crucial. I want to places can do auto billing but to be able to reserve the amount of spots per class and be able to see how many are taken incentivize users to book their class is ahead of time. One thing I would like to see them implement is allowing me too cut off the window. 15 minutes out. They allow intervals of hours or days, I would like to see them add minutes so that I can close the window. 15 minutes before class starts so that people can’t register or cancel in that timeframe.

Aspetti negativi:

Would like to be able to cancel sign in/cancellation 15 minutes out

Great product

Commenti: Fantastic really. We really jumped feet first when deciding to take over a gym with very little prior experience with back-end knowledge and this program really made it so much easier.

Aspetti positivi:

We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag.

Aspetti negativi:

We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking.

Quality Product, easy access and spot on to work with.

Commenti: Super easy to install, fast interface and integration for my needs. Love it.

Aspetti positivi:

Easy to work with, great interface, like the flexible options!

Aspetti negativi:

No real complaints… Maybe customized belt test promotion option!

Nothing but amazing!

Aspetti positivi:

The beautiful UI and overall feel of the software got us hooked! This software is on par if not better than most big named software out there that we have tried at a fraction of the price! Although there are a ton of amazing features, nothing comes close to how the customer service makes you feel when you join. Customer service is hands down the best thing about this software. If we have an issue they personally emails us back almost instantly to get it resolved! They are there anytime of day to assist and make sure the software is running at its full potential. The best of all is that they listens to feedback and actually implements them! WHAT? I've asked my recent software many times for what I thought were simple requests, and have always gotten a "we will see what we can do" response. The software is constantly being updated and cared for! Martial Arts on Rails has been one of the greatest decisions we have ever made for our school/business. Don't be like us and wait to get started. Sign-up now and see for yourself how amazing this software is!

Aspetti negativi:

There is nothing to dislike. If we have an issue the customer service finds a way to fix it. No matter what.

Very Happy

Commenti: Amazing customer service. Great software for members and administration.

Aspetti positivi:

Ease of use for myself and members. Website development. Customer Service.

Aspetti negativi:

There are some filters I could use with Mindbody when running reports or creating back end changes which make things easier.However I have only thought this once or twice in my year of using their software and it does not impact my operations.

Excellent software to manage a martial arts school

Commenti: I don't have to manually keep tabs on when students need to pay. It's much easier to have the system remind them rather than me. I like that fact that I can run the website, billing, attendance, and marketing all in one system!

Aspetti positivi:

The system is very straightforward and not difficult to learn. The support is fantastic. Any questions I had were addressed in a very timely manner. The price is right for a small martial arts school to be able to save time managing the business side of running a school.

Aspetti negativi:

Overall, the software is great but some a couple more customizations would be nice. Being able to customize the dashboard to display what is most important to the administrator. More customization on the website. Example, being able to change the link "Book" on the schedule to something else like "Free Trial Class". I use the booking function for leads rather than students. The check in screen can also be a little easier. Possibly have student names listed that are able to check in to next session available so they can just click on it.

Best Martial Arts Specific Software We've Used, Exceptional Customer Service

Commenti: The customer service with MAonRails has been fantastic. Eran goes out of his way to help and answers quickly. They were also willing to work with us on price which for a small school is greatly appreciated.

Aspetti positivi:

The interface is clean, easy to navigate for students and administrator. Easy to customize and get up and running quickly. Like the family account feature, belt ranks are easy to create, add, and modify. Customer Service is fantastic, quick answers and always willing to help.

Aspetti negativi:

That each document cannot have a customizable email saved. A bit difficult to navigate belt ranks when different classes can count towards time in grade. Also, the gym schedule is not great. Would like to see a month at a time.

Martial Arts on Rails Review

Commenti: We were looking for a product to manage a small wrestling club and strength training business. We do not have a full-time manager and most of the products were overly complicated. Martial Arts on Rails has turned out to be the perfect solution.

Aspetti positivi:

The software is extremely easy to set-up and use, yet it has sufficient flexibility to manage our club in the way we want to operate. Interface is excellent and intuitive. The ability to create a website and easily integrate with a payment gateway was also excellent. Finally, customer support is to notch.

Aspetti negativi:

At first I was concerned that it did not have a corresponding App but the website works great on a cell phone and this has not been an issue. The product team continues to add features and improve functionality. No concerns.

Excellent software to keep dojo running smoothly

Commenti: Great customer service. Quick replies. Really enjoying the software.

Aspetti positivi:

Easy to keep track of visitors/potential new members. Great dashboard overview to see quickly any overdue fees and information

Aspetti negativi:

We run a lot of kids classes where a day(s) needs to be selected for them to enrol. Currently we need to create a lot of day combinations to accommodate this

Great Gym Management Software

Aspetti positivi:

Super responsive customer service through the set up process!

Aspetti negativi:

So far there isn't anything I don't like! I haven't been using that long- but its been a breeze!

6 month user

Aspetti positivi:

Coustomer service has been a big help when questions arrive

Aspetti negativi:

Not very intuitive to set things up.

Best Investment in my School

Commenti: Fantastic. Absolutely amazing customer service. Easy simple program that does everything i need.

Aspetti positivi:

The program is extremely simple to operate and navigate through

Aspetti negativi:

Nothing so far. It has been working beautifully

Gymdesk Software for BJJ Gyms

Commenti: I really dont understand how I get so much spam (up to 20/day). If there could be a block to enable them not to resend emails. I would like it a whole lot more.

Aspetti positivi:

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Aspetti negativi:

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

Great martial arts management software

Aspetti positivi:

Great membership management, auto billing which is important, attendance tracking, sales & marketing Are great. The only email and text function is a game changer too! You have to pay a little extra but it’s a huge life saver to send messages out quickly to all members or to certain members.

Aspetti negativi:

I’d like to see this software give the member the ability to track their progress according to the program, ranks and promotion requirements. For example, when I set certain skills for a particular rank, the student cannot see what those skills are on their one member portal. They can see what rank they are, but not the skills associated with the rank.

GymPreview

Commenti: A great app with all the right features, very helpful and easy to setup, customer service is top notch.

Aspetti positivi:

Has a appealing user interface,with many customizable options

Aspetti negativi:

Not many negatives I have towards this platform but wish it had an app in the playstore and the gym sheduling can be a little confusing.

Instructor

Aspetti positivi:

Having used a couple products prior, this one works best for our schools, because of the size, the affordability and features. We use to have to carry hard copies of paperwork/release now we can pull it at any location, even at tournaments sites if needed.

Aspetti negativi:

The inability to just read or replay to messages seems to be a bit problematic as I get email notifiations, but, if I don't read the email or on the message screen, those messages may go unanswered for some time.

Excellent Gym Management Portal

Commenti: My overall experience has been positive. [SENSITIVE CONTENT] is very responsive to email questions. The software system meets my needs and is cost effective. I still have more to learn about it’s functionality but things are going well.

Aspetti positivi:

Ease of accessibility to manage many aspects of the club I operate

Aspetti negativi:

The amount of times I’ve had to reach out for assistance. The FAQs are helpful but not as clear as they could be

Fantastic product and customer service

Commenti: Fantastic- great product, even better customer service- have sent multiple questions via email and have always received detailed and fast replies.

Aspetti positivi:

Clean, intuitive UI that is very easy to use and maintain our memberships. great product, even better customer service.

Aspetti negativi:

when i started using this software, there was no integration with GoCardless- however since then, Gymdesk has implemented this! They were great at communicating the update to us.