Data della recensione: 25/11/2019
Best customer support ever !
The software is easy to use and allows for multiple campaigns.
But the absolute best part of this software is their customer support . I’m not a huge tech user and their support is phenomenal. They respond immediately to your emails, look into every problem and call you, when necessary, to walk you through issues. I can not recommend them enough ! They never make you feel like your an idiot for not doing something correctly. They are extremely patient.
Inconvenienti: I wish they would enhance their campaigns so you could make two selections to the same campaign/poll but not allow you to select the same choice twice. Otherwise I love everything about this polling .
Data della recensione: 14/8/2019
Great text software
Commenti: The customer service is wonderful. The owner responded a few technical issues I had within minutes. I have a lot of experience with texting services, and TXTImpact is the best one I have used. I highly recommend this product to anyone.
Vantaggi: Easy to use. Easy to add contacts and segment them into different groups. However, the number listed in the contact group doesn't always factor in opt-outs
Inconvenienti: Always feel like I'm refilling my account. And I don't like the "shorten link" option. I had a few times where it didn't link to where it was supposed to when I used it.
Data della recensione: 4/4/2016
Commenti: Pros: The API is very easy to implement. The SMS API works so fast. We have a correct feedback from the wire2air customer service. We recommend this company. Cons: Some time is very hard to have support by phone, but it doesn't mean that we don't receive the correct customer service. By email it works perfect.
Data della recensione: 14/3/2016
Great Job Wire2Air!
Commenti: The software is great. I had a few challenges in the beginning, but your customer service division (Richard) walked me through to a quick resolution. Now, if I can work on exporting the information so that it can be easily interpreted and used for the betterment of our organization.
Data della recensione: 18/2/2016
Very easy to use appointment reminder system
Commenti: I loved TxtImpact appointment reminder system with RSVP feature. Now, I can fill my staffing voids without making 100s of calls. Just one text message to all 100 temp staff and get a confirmation with in few minutes.
Data della recensione: 7/3/2016
Richard at customer care was very prompt and helpful in answering my questions on time.
Commenti: Richard at customer care was very prompt and helpful in answering my questions on time. He also matched a competitor pricing for us
Data della recensione: 10/10/2019
Commenti: We like it, we will most likely continue using for our annual events.
Vantaggi: Easy to use and implement, exports were user friendly as well
Inconvenienti: Texts lagged a bit when people were using it