Recensioni su Kangaroo

Easy to use, top tier customer service!

Aspetti positivi:

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Aspetti negativi:

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Vivian O'Nay Review

Commenti: We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Aspetti positivi:

Friendly, knowledgeable, and quick customer service

Aspetti negativi:

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

not a good product

Commenti: None

Aspetti positivi:

There was nothing that stood out about this software

Aspetti negativi:

not user friendly. Did not work as promised. Did not get the customer service I needed

Great Client Support - and it is Needed!

Commenti: I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Aspetti positivi:

The capabilities and features are very extensive

Aspetti negativi:

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Great experience

Commenti: Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.

Aspetti positivi:

I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.

Aspetti negativi:

Nothing Nothing Nothing Nothing Nothing Nothing

Kangaroo simple and affordable

Commenti: Overall I would recommend it. It helps improve customer loyalty and its straightforward easy to use

Aspetti positivi:

User friendly interface cost effective and the customer support of the top three pros about Kangaroo

Aspetti negativi:

The only con I would have to say is that it has limited customization for small businesses.

[sensitive content hidden] is the Best!

Commenti: Overall, very good. While the system is not without its idiosyncrasies, Tech Support is very helpful in resolving any problems.

Aspetti positivi:

Working with tech support [sensitive content hidden] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved.

Aspetti negativi:

At times, navigating the product to find information or resolve minor issues can be cumbersome.

Smooth Onboarding, Advanced Features, and Excellent Rewards

Commenti: I recently joined the Kangaroo rewards, the process of getting started was very smooth and straightforward. The support team was so helpful, guiding me through every step and ensuring I understood all the benefits.

Aspetti positivi:

Advanced Features : point reward, tiers rewards , referal program and promotional reward, it has everything you need

Aspetti negativi:

Landing page for the rewards should be created in Kangarou dashboard system to set it up on our website.

Empowering my small business marketing journey with a supportive professional team

Commenti: My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to their professionalism and empathy, the experience was smooth and reassuring.

Aspetti positivi:

I would like to express my sincere gratitude to [sensitive content hidden], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process.

Aspetti negativi:

There is currently no B2B loyalty program in place, despite it being a key focus for my small business.

Professionalism

Commenti: So far perfect.
We installed the program remotely.
Friendly staff. keep going!

Aspetti positivi:

Friendly staff supportive Patient Flexible

Aspetti negativi:

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

The Loyalty Program we were looking for

Commenti: We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Aspetti positivi:

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Aspetti negativi:

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce

Commenti: Meets my integration needs and the customer service has been excellent.

Aspetti positivi:

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

Aspetti negativi:

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

Commenti: Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Aspetti positivi:

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Aspetti negativi:

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Style Rewards at Interior Design House

Aspetti positivi:

Easy to setup UX is straightforward affordable

Aspetti negativi:

Design of the UX How it needs to be administered using the tablet and not on the PC Backend isn't as straightforward as I would like - newsletters aren't user friendly

Decent Rewards Program

Aspetti positivi:

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Aspetti negativi:

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Perfect for Our Business

Commenti: Excellent customer support, always there to help.

Aspetti positivi:

Customer service to work through customizing the out of box product.

Aspetti negativi:

A mistaken points bonus can't be undone by me of Kangaroo team.

Three years growing our business with Kangaroo

Commenti: Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

Aspetti positivi:

Easy to use, easy to train employees to navigate and log customer points.

Aspetti negativi:

It's a two step process with input into our POS. It would be nice if it could be integrated.

Simple but effective and slick

Commenti: We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to [sensitive content hidden] for the knowledge and assistance in navigating and curating all elements of the app.
We can't imagine not having this offering for our customers and would highly recommend.

Aspetti positivi:

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Aspetti negativi:

The ability to segment the customer per location and more filters to view customer lists.

HUGO BOSS & ANOTHER Review

Commenti: In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Aspetti positivi:

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Aspetti negativi:

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

muscle depot review

Commenti: great service from the team all the time.never had a problem

Aspetti positivi:

a great way to connect with customers whenever i decide to run a special

Aspetti negativi:

can't say anything bad on this one,always a pleasure dealing with the team

Kangaroo

Commenti: Amazing, and I will be using and referring any chance I get

Aspetti positivi:

It is easy to use, easy to reach customers. I am only using basic as of right now, however, [SENSITIVE CONTENT] has mentioned the other ideas that use could use and we will be using.

Aspetti negativi:

My employees could enter new customers and look at existing customers and their points, rewards and keep them inform of future events.

Rewards and more

Commenti: The draw feature is really amazing. No more handing out raffle tickets or saving sales receipts to do draws. Once you setup a draw in Kangaroo, the system takes care of everything including contacting the winner.

Aspetti positivi:

Kangaroo rewards has given us the ability to keep in constant contact with our customers. Features such as the referral program, draw option, reminders, and scheduled messaging has been a valuable part of our growth. Kangaroo easily and seamlessly integrates with our Lightspeed POS platform.

Aspetti negativi:

The only issue I have had with kangaroo is the need to have images for rewards and draws that are only for internal use. It hasn’t affected our satisfaction at all.

Great platform for loyalty program

Commenti: great experience especially if you want to implement a loyalty program.

Aspetti positivi:

the support team is great and directly help you to understand your needs.

Aspetti negativi:

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Exceptional Customer Service

Aspetti positivi:

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Aspetti negativi:

None- no cons so far, everything has been lovely

Good program

Aspetti positivi:

it's intuitive and ease of use for customers.

Aspetti negativi:

Kangaroos Shopify app and website can be a bit slow loading your portal.