Recensioni su eHopper

Great Company, Great Software, Awesome Service

Commenti: Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Aspetti positivi:

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Aspetti negativi:

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Best System

Aspetti positivi:

I love everything that ehopper does and has to offer.

Aspetti negativi:

I don't have anything to say about the least because I love it!!

Used be a good one; however, now it is horrible

Commenti: Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Aspetti positivi:

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Aspetti negativi:

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

eHopper customer experience

Commenti: For the most part, the service fills our need at this time.

Aspetti positivi:

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Aspetti negativi:

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Great for large-scale events!

Commenti: My overall experience was good, except for my credit card being charged for another month of full access to the software. I had made it abundantly clear I only needed the license for 1 month and nowhere did it say the license would auto-renewed/charge my credit card. Further to that when speaking to support (I did that a lot), I was told that access to the software would automatically cease after my month was up if I didn't make another payment before then -- this was exactly what I wanted and had no reason not to trust what eHopper told me. That has unfortunately left me a bit disappointed and not too keen on doing business with the company again if I fair resolution to the issue can't be accomplished.

Aspetti positivi:

What I like most about this software is the user-friendly interface both for the back office and pos software on tablets. Also a big bonus is syncing in real-time as it allows me to share information with my team on the progress of our event. One of the biggest motivators to a team that received almost 15,000 guests is hearing how much of each product was sold because it's more than just a number. What has to be taken into consideration is the kitchen staff, our food line servers, and the prep work leading up to our event. . . all things that contributed to our numbers/sales.

Aspetti negativi:

I'd have to say the transaction warnings. I had paid for the full license but some of my cashiers (1 had 4), were locked out of the POS software. During a weeklong event that saw 15,000 patrons that was a nightmare. Thankfully, eHopper support (Monsur and his manager) came to the rescue and set up backup accounts for us and my trouble-shooting helped get us back up and running.

Our Implementation

Commenti: Extreme lack of support and or communication, constant login and licensing issues, overall as a POS it would be fine but you get what you pay for as they say. We ended up blowing it up, losing data, and ultimately going to VEND.

Aspetti positivi:

Ease of use, price point. During the free trail it seemed that this product would work as we are still small and new but you must consider future growth as well.

Aspetti negativi:

Lack of reporting, lack of customization IE receipts, entries required that don't make sense, IE departments that don't display anyways, constant time outs on back end and needing to constantly log in, lack of integration with Moneris - an ongoing problem since the latest apple update.

Great Service, Limited Functionality

Commenti: Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Aspetti positivi:

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Aspetti negativi:

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Ehopper review

Commenti: Pos is easy to use. Back office works with Excel which I like.

Aspetti positivi:

Easy to use pos. Anyone can use checkout.

Aspetti negativi:

Difficult connecting to Quickbooks. Although I have just recently tried.

Small business

Commenti: been great printers work fine - and easy for staff which is very important

Aspetti positivi:

Looks Great - easy for the staff - back office is what i have been looking for

Aspetti negativi:

stock take is not doing what i need Need a fast cash out to help staff when bar is busy need more metric measurements for australia

MY eHopper Experience

Aspetti positivi:

The eHopper POS Station is a great POS for the hospitality industry. The customer service was great, there is never a flawless reboot and they helped with every hurdle The POS is very cost effective as well

Aspetti negativi:

They do not add logo's to receipt They do not add logos's to the POS screen in sleep mode

Bad support

Commenti: Their support team does not help if you have an Epson Printer....

Aspetti positivi:

Not sure what to say here as mainly posting for the bad support

Aspetti negativi:

support is not consistent... we are located in South Africa...we have an issue with our printer. Epson printer.... we have to wait until 6pm for someone to help us eventually... and after 20 minutes the support says he can't fix issues with an Epson printer, not supported by their system.... sorry but that is a Joke...

Amazing app

Commenti: Very happy with ehopper. Works well on tablets and PC. Does not work on phones

Aspetti positivi:

Ehopper is absolutely wonderful. Super easy, clear and professional looking interface. Allows for easy transactions and quickbooks integration. Really good customer support.

Aspetti negativi:

To really unlock it's full potential you have to purchase the subscription. I would love to just pay a one time fee and be done with it but it seems everything is going in the way of subscriptions.

You Get What You Pay For

Commenti: Overall eHopper gets the job done. For paying nothing for a POS that is functional most of the time, you cannot beat that. Main gripe would be the crashing of the POS every now and then can be stressful. There is a way to reboot easy enough, but it does get taxing if it happens multiple times in a day.

Aspetti positivi:

- Free to use (for one location, great for very small businesses) - Manual sales - Prompt customer service - Ability to splits taxes and whatnot

Aspetti negativi:

- Issues with connectivity - Certain functionality issues (ie. Split payment process tedious, no support for gift cards, difficulty reprinting hard copies for certain type of returns, etc.)

Vape shop review

Commenti: Customer service is where it's at with E-Hopper! Any issues we have with the software are promptly addressed by technicians who know what they are doing and go above and beyond to help us fix our problems- even when it is user error!

Aspetti positivi:

It is easy to use and understand. I like the tabs and the matrix options for different sizes or nicotine levels!

Aspetti negativi:

I have not figured out how to transfer data to my Quick Books Destktop.

Thanks for the great service

Commenti: Always prompt and helpful customer service. [SENSITIVE CONTENT HIDDEN] is a great associate there, happy to know we can count on a person we have a report with to help and not a random person every time we call.

Aspetti positivi:

Its organized and easy to use, it tracks information well and accessibly

Aspetti negativi:

It stalls out sometimes and doesn't remember credit cards, sometimes there is a delay in the response when typing. Setting up the back office menu is not very good. I want to have a home screen with the most accessed products, but when you ad them to the menu they all automatically shift and its frustrating. The dual screen would be cooler if it were touch screen so customers can sign for credit cards on the opposing screen instead of having to turn the whole ehopper unit to get a signature.

Recommended

Aspetti positivi:

Easy of use, products display, currency options

Aspetti negativi:

Diagrams of restaurant tables, price of the product

Ehopper

Aspetti positivi:

Easy to work. Best price on the market.

Aspetti negativi:

Need a lot improvement. Need more reporting options

Great System and Great Service!

Commenti: Beautiful software and hardware, simple to setup, amazing customer service. Would recommend to anyone looking for an easy-to-learn solution for their business. Support has always been available whenever needed and their team resolved all issues quickly and efficiently.

Aspetti positivi:

It is beautiful and simple to learn. Very user friendly.

Aspetti negativi:

The software is great, can't think of anything I don't like

INCREDIBLE CUSTOMER SER VICE

Commenti: Excellent

Aspetti positivi:

The best thing about the software is the ease of use. The customer service behind this product is what makes it so easy to use. From loading menu Items to answering questions by phone or email within minutes. Once you understand the product you are off and running with no need for additional support.

Aspetti negativi:

Occasionally need to reboot system when unable to run a credit card transaction. Customers seem to have a difficult time with Apple Pay.

Very satisfied

Commenti: Perfect! They take your input seriously and implement the changes unlike other companies like Lightspeed.

Aspetti positivi:

They hit the nail on the head with this software. But most importantly, their support is second to none. CSR deserve a big raise.

Aspetti negativi:

None at all. Been very happy with my overall experience.

Review

Commenti: The fact that I’m saving money is A+

Aspetti positivi:

The whole program saves me money. It’s an all in one unit.

Aspetti negativi:

The system needs to be quicker. When pressing on the screen it doesn’t immediately come up. Also changing from one screen to another when choosing an item takes a second or two to change. I guess the screen could be more sensitive

E Hopper review

Aspetti positivi:

Simple to setup and get running. Competitively priced for entry level point of sale.

Aspetti negativi:

Reports and features are lacking. Reports are limited in what they provide. Receipts are hard to find in the system for voids. Sales and customer promotions are difficult to manage. New versions are delayed.

President

Commenti: I have the control with my inventory and with the employees too.. I love this.

Aspetti positivi:

Is very easy, this software has everything what I needed

Aspetti negativi:

Umm just sometimes is slow. But they have good technical support.

Poor communication with eHopper - scammers!!

Commenti: horrible! Wouldn't recommend to anyone.

Aspetti positivi:

You'll never see bad reviews about eHopper as it is hard to find any reviews for them. We started setting up at the start of 2020, started the setting up process and then we have been ghosted ever since and we have still yet to hear off [SENSITIVE CONTENT HIDDEN] about having our tills set up, but sure they take out the direct debit each month without fail and it's been quite a few months now.

Aspetti negativi:

customer service is terrible. Why sell a software that some customers never get chance to use because you don't help us set it up .

Software

Commenti: Do not like it at all

Aspetti positivi:

Do not like nothing at all!!! To many steps and not user friendly

Aspetti negativi:

It is not user friendly and the reports are not what i like for break down.