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Aspetti positivi:

The interface is very user friendly, properly labeled, and easy on the eyes. There isn't a lot of unnecessary buttons or icons that can confuse, which would make learning it that much harder.

Aspetti negativi:

It has been a while since we used this software so I don't know if this has changed, but at the time this was very frustrating.

Valutazioni di ServiceTitan

Punteggio medio

Facilità d'uso
4,1
Servizio clienti
4,1
Caratteristiche
4,2
Rapporto qualità-prezzo
3,8

Lo consiglieresti?

7,8/10

ServiceTitan ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 245 recensioni degli utenti di Capterra.

Hai già usato ServiceTitan?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (245)

Madison
Madison
Customer Service Representative (USA)
Utente LinkedIn Verificato
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The all in 1 Software for the trades

5,0 9 mesi fa

Commenti: Overall ServiceTitan is the best. I am a huge advocate for the ServiceTitan software. I only want to see it grow even more than it already has. They are constantly improving the software!

Aspetti positivi:

I love the all in one software that ServiceTitan is. It combines so many features into one convenient location. I have always felt this way since the beginning.

Aspetti negativi:

ServiceTitan is a wonderful software. And I don't have anything to say that could be a con at this time. Maybe that I wish more people were using the community feature!

Risposta di ServiceTitan

8 mesi fa

Thank you so much for leaving us this review, Madison! We appreciate how active you are in the ServiceTitan Community, and are grateful for your feedback. Please know your experience, your feedback, and your continued support are invaluable to us.

Jennifer
Director of Administrations (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Took the jump and never looked back!

5,0 2 mesi fa Nuova

Commenti: It has been a true game changer. We experienced phenomal growth during our first two years. I don't credit Service Titan with bringing us the growyh opportunities, but Service Titan 100% allowed us to take on a much higher workload, streamloned business and allowed us to continue accepting more qork and new clients. Staying on top of the software is a full time job, the software just keeps getting better. Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. This might aound like a negative, but the customer support is great. I normally cam get answers in under 10 minutes. If there is something about the software that bothera you, Service Titan is probably working on a new update to resolve that pain point.

Aspetti positivi:

Reporting makes KPIs so much easier. It is highly customizable, we are constantly finding new ways to use the software. It also encourages/forces techs to use proper work flow.

Aspetti negativi:

The price point is high, so you have to really utilize the whole software. I would like the office accounts to have more abilities and that the program offered more tracking and KPIs for office staff.

Risposta di ServiceTitan

mese scorso

Thank you so much for this review, Jennifer! We're thrilled to hear about your experience with ServiceTitan and appreciate you taking the time to share your feedback. We know how valuable improving a businesses’ efficiency can be—and we’re working on even more tools to help supercharge office operations, too! Thank you for continuing to be our industry partner.

Dan
President (Canada)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Do not use this company

1,0 4 settimane fa Nuova

Commenti: horrible, appalling and disgusting. Do not use this company. They put our company into bankruptcy.

Aspetti positivi:

Nothing. cost company hundreds of thousands of dollars

Aspetti negativi:

Everything Cost company hundreds of thousands of dollars. Their software prevented our phones from ringing.

Leon
Service Manager (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The best CRM for the trades

5,0 3 mesi fa

Commenti: Our overall experience with ServiceTitan has been really great! It is the best software by a long shot! It is pricey but you certainly get what you pay for.

Aspetti positivi:

We love how easy ServiceTitan makes things on our customers. Automated text messages when a technician is on the way, ability to pay their invoice online, and fast online scheduling with real time availability makes us very simple to do business with!

Aspetti negativi:

The implementation and setup is quite the process. New feature onboarding requires a lot of research and figuring out for yourself. ServiceTitan helps as much as they can but not having a dedicated account rep anymore makes this a little challenging.

Risposta di ServiceTitan

3 mesi fa

Thank you so much for this review, Leon! We appreciate your feedback and candor. We are thrilled you find ServiceTitan easy on your customers via texts and scheduling, and will be sure to share your feedback around onboarding and new features with our product and onboarding teams.

Rivka
Manager (USA)
Servizi ai consumatori, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Service Titan Review

5,0 2 mesi fa

Aspetti positivi:

The ability to customize many fields. Also love Knowledge Base and community which helps see what others in my industry are doing

Aspetti negativi:

The customer support is a bit lacking. We keep switching CSMs which isnt' conducive but other than that it's ok.

Risposta di ServiceTitan

2 mesi fa

Thank you so much for this review, Rivka! We are thrilled to hear you enjoy our Knowledge Base and Community resources. We appreciate the feedback about support and success and will share this with the heads of those departments.

Jeff
VP Business Development (USA)
Materiali da costruzione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great Tool for a Service Organization

4,0 2 mesi fa Nuova

Commenti: We have enjoyed ServiceTitan and look forward to future developments.

Aspetti positivi:

ServiceTitan offers a holistic, best-in-class package. We benefit daily from the tool.

Aspetti negativi:

The estimating functionality - it can be somewhat cumbersome to set up estimates.

Risposta di ServiceTitan

2 mesi fa

This is exactly the type of review we love to read, Jeff! We're thrilled to hear your team benefits daily from the platform. Thanks for being a great partner!

Denise
Customer Service and Dispatch Manager (USA)
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Mostly Intuitive, but support is always there to help

5,0 2 mesi fa Nuova

Commenti: ServiceTitan was my first experience with scheduling software, it was pretty easy to learn and mostly intuitive. There are so many learning paths offered to you as a user and depending upon how you plan to utilize the software, you can start basic, and when you are ready to dive deeper into it to maximize the software - you can do that too. I have not yet found a limit to how much I can learn with it. The customer notifications are amazing. The customer receives a text and email notification when the appointment is booked, as well as a reminder the day before the appointment. When our technicians dispatch to a customer, the customer receives a text message and the techs picture. The tech also calls the csutomer through ServiceTitan (all calls are recorded). We've received such good feedback from customers, they are always in the loop regarding their appointment. I love it.

Aspetti positivi:

Titan Advisor and the support system. Titan Advisor is AI and is there to help you know what features are available to you based upon how you are using the program. They don't release all features to you up front, but as you find what you need in your business, your CSM team can help you through activating features and answering questions. Whenever I have questions, there is someone there to help me though it.

Aspetti negativi:

The mobile app seems to have hiccups from time to time, most of the time it works fine, but when it has hiccups it can be frustrating for the technicians in the field. We have to delete the app and reload it more often than I would like, just to make sure we have the most up to date version of the app. I know they are in the process of updating and redeveloping the mobile app as well as updating to have off-line functions for when we travel outside of good internet service areas. We are looking forward to this update. They are always accepting of feedback and are working to make it more seamless.

Risposta di ServiceTitan

mese scorso

Thanks for this amazing review, Denise! We work really hard to provide the best experience possible for our customers, so your feedback is exactly the kind of story we love to hear. Thanks again!

Molly
Admin (USA)
Opere pubbliche, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ST all around.

4,0 2 mesi fa Nuova

Commenti: Overall its good, definitely really great aspects of the service and then items that need attention.

Aspetti positivi:

We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home.

Aspetti negativi:

The Support really needs help, I can tell you of maybe 3 times support was able to resolve and issue. All the other times it had to be sent to a more senior support staff to resolve. I am currently still waiting on a resolution from a case opened 1/30/24!

Risposta di ServiceTitan

2 mesi fa

Thanks for the review, Molly! We appreciate the feedback about support and our team is actively working to improve the support experience. I apologize for the long wait time and will speak with your team to see if there's anything we can do to urge it along.

Kristofer
Director of Marketing (USA)
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Automating The Service Industry

5,0 2 mesi fa Nuova

Commenti: Our over all experience is a 4/5. The product is good, but we feel like once you got our money there wasn't much more help, we had to learn on our own.

Aspetti positivi:

We love how ServiceTitan assists with automating our insulation, heating and cooling company. Helps us streamline so many jobs and not miss out on potential revenue.

Aspetti negativi:

The training and implementation was lacking. We also do not like getting tossed from CST to CST. We want one person not a line of them.

Risposta di ServiceTitan

2 mesi fa

Thanks for the review, Kristofer! Streamlining your jobs and helping add revenue is exactly what we like to hear. We will be sure to share your feedback about implementation and training with our head of onboarding.

Utente Verificato
Utente LinkedIn Verificato
Settore petrolifero ed energetico, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

MacFarlane x ST

5,0 2 mesi fa Nuova

Aspetti positivi:

The only real software for HVAC that is in the 21st century and very tech focused.

Aspetti negativi:

Because they are so tech focused they can sometimes get sidetracked from serving the actual trades and creating features that the trades will use.

Risposta di ServiceTitan

2 mesi fa

Thank you for taking the time to leave us a review! We appreciate your feedback and will be sure to share it with our product teams.

Stacy
Owner (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Best Decision I made in 13 years of Business!

5,0 4 anni fa

Commenti: Life Changing - I wish that was describable better but one day I signed up and the next 18 months have changed my business life, which always changes you and your life, bettered my team, allowed me to hire even through COVID and the winters and keep growing and growing. It also gave us EXCELLENT tools to improve our customer experience. That matters!

Aspetti positivi:

Service Titan has exceptional software development, beyond features that I could have even thought of wanting, and they have truly helped us increase our revenue by almost $1M in sales in a year, but the PEOPLE of this company make ALL the difference. I don't know how to fit everything I love about my Titan Family into this box! ST integrates with everything, so if it isn't an already integration it has open API - it will work. But the core product I promise is going to change your business life.

Aspetti negativi:

I think the only con someone could say is that there is so much to the software that it's not going to go from - 100% use overnight. But that's not even a con to me, fully engage with each step and the next will make more sense.

Risposta di ServiceTitan

4 anni fa

Stacy, It means so much that you took time out of your day to write a review. We're beyond thrilled that ServiceTitan has helped you and your business. Please keep all of the feedback and suggestions coming. And thank you for serving your community on the front lines during these difficult times!

Chloe
Chief Marketing Officer (USA)
Servizi alla persona e alla famiglia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Its Because of ServiceTitan

5,0 3 anni fa

Aspetti positivi:

Success Manager is absolutely amazing! Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

Aspetti negativi:

You do have to put time into the software. However, if you do take the time, learn the features, build out the process, and implement it, then you can take your business to the next level.

Risposta di ServiceTitan

3 anni fa

Wow, thank you for sharing this feedback and congrats on all the success you are seeing! At ServiceTitan, we're truly humbled to be a part of our customers' success stories and reviews like this one remind us that our hard work towards supporting tradespeople and service professionals can really pay off. Thanks for choosing ServiceTitan and for sharing this experience with us.

Amy
Owner / General Manager (USA)
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The only field service software you'll ever need!

5,0 2 anni fa

Commenti: Our business has grown since using ServiceTitan and as owners, we can see what is going on in our business day to day from anywhere.

Aspetti positivi:

ServiceTitan has more features and capability of anything else out there for the home services industry.

Aspetti negativi:

Their customer support could be improved. It is often difficult to get support in a timely manner.

Janet
Owner (Canada)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Disappointed and unhappy

1,0 3 anni fa

Commenti: Disappointing. Eager to accept your money, no real support after they have your money

Aspetti positivi:

No support provided by Service Titan to fix a major problem involving materials, services, taxes set up but at a later date disappearing and no one at Service Titan believes or cares about fixing the problem. They just tell you to add it back in and let them know of other issues so they can ignore them as well.

Aspetti negativi:

The inability for it to be reliable. How do you know what you've lost when random information goes missing and you only find out about it when it's too late and you need it in the system.

Angelia
Angelia
Independent Presenter (USA)
Utente LinkedIn Verificato
Beni di consumo, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Office Manager

5,0 6 anni fa

Commenti: I don't have a lot of negative things to say about Service Titan, our company as a whole has seen improvements at all levels. We are very happy that we made the jump to Service Titan and look forward to the additional releases.

Aspetti positivi:

We are a growing Plumbing & HVAC company and we were looking for solutions to be more in line with today's digital world. We love the call booking and dispatch notifications to customers. It allows customer's to know exactly when to expect their technician. Our CSR and Dispatch love the incoming call information for existing customer's that pre-populates for them, it allows us to give a personal touch when answering the phone and gives the customer a great experience. Our Service Manager loves the Dashboard and reporting, it allows him to see exactly where the technician's are at throughout the month and allows him to provide coaching when needed to help his teams reach goals. We recently starting using the timesheets within Service Titan as well - this has allowed us to manage our technician's time with ease and the technician's no longer have to try to remember where they were and at what time. There are so many features and we love the fact that Service Titan listens to their Customers/Users and are always working to improve their existing features and adding more features to make their user experience exceptional.

Aspetti negativi:

Follow-Up Section and Memberships need updating, but Service Titan has listened to their users are in the process of providing updates to these features. Payroll/Timesheets needs to be more versitle and needs customization, but again Service Titan is working on this as well.

Risposta di ServiceTitan

6 anni fa

Angelia, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

Scott
Operations Manager (USA)
Ingegneria meccanica o industriale, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Current Service Titan User / Admin

4,0 3 anni fa

Commenti: Service Titan is very technician driven and focused and needs to be a 50/50 balance between admin and techs. Their customer service has gone WAY DOWN in the past year or more. It is very hard to get ahold of support and we are not getting timely assistance and / or call backs. They system also seems to go down A LOT and have issues, when they state that they are proud of their "lack of down time". We feel as though that they are constantly focused on introducing new products all of the time without mastering / fine tuning the ones that they have now. There are too many bugs and trouble areas with current basic software and they want to introduce more and more. We feel as though they grew too fast. We like the direction that they are going but need to master their initial products first.

Aspetti positivi:

The scheduling and dispatching board and screens are easy to navigate and very helpful. Easy to follow schedules and changes that need to be made to the jobs can be done easily in one area with minimal screen movement. The search area is also very inclusive and there are many different ways to do multiple searches for items, clients etc that we are looking for.

Aspetti negativi:

This software is more technician driven than it is administrative driven. In this time and age, there should be much easier screen flows, easier ways to track items and reporting. There also should be better short cuts for the admin team inside. The price book is not very easy to use as well and needs work done on it as well.

Sheena
Business System Analyst (USA)
Industria edilizia, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Business Software!

5,0 4 anni fa

Commenti: It's is a continuous learning experience using ServiceTitan because the platform is always evolving!

Aspetti positivi:

ServiceTitan is the tool we use to make our business more profitable by automating what can be automated so we can focus on our Service Performance and building lifelong relationships with our clients!

Aspetti negativi:

With any software, there will always be bugs and glitches; this is my least favorite thing about the software.

Risposta di ServiceTitan

4 anni fa

Hi Sheena, Thanks for your feedback. We couldn't be happier to hear about your success and all of the ways ServiceTitan has helped your business grow. We believe it's essential that the men and women of the trades have a cutting-edge platform built especially to help them run their businesses more effectively and connect better with their customers. That's why we're always listening to feedback, and constantly taking the steps to improve our software. Please keep providing your feedback. It helps us continue to evolve and keep pace with the amazing companies we serve.

jarod
Owner (Canada)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: SoftwareAdvice

Hope your ready to spend lots of money, read there contract they will lock you in over 1 yr

3,0 2 anni fa

Commenti: bad experience

Aspetti positivi:

the best features were phone calls being recorded and bio links sent out other then that no better the house calls pro

Aspetti negativi:

Costs way to must , after wanting to leave after my 1 year agreement was up. Service Titan told me that in the agreement I signed, it stated that the contract Auto renews unless 30 days written notice was given to them. they are a money hungry company that will charge you for any of there features and there charges are not cheep. don't get trapped like me.

Ryan
No Title (USA)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A Powerful Tool, and You'll Pay for It

4,0 2 mesi fa

Commenti: I'm glad to be past the implementation stage. Due to the cost of their add-on components, I am open to looking at other solutions, but it would take a lot for me to propose a change.

Aspetti positivi:

As a cloud-based software platform designed for trades businesses, I really appreciate ServiceTitan's comprehensive solution, seamless integration, and industry support. It’s been a game-changer for managing our operations and improving customer experiences.

Aspetti negativi:

This is an expensive solution with a steep learning curve. Reporting is okay, but if you're looking for trends, good luck. Also, once you're set up, you'll want additional functionality, which ServiceTitan is happy to provide, at a significant additional cost.

Risposta di ServiceTitan

2 mesi fa

Thank you for your review, Ryan! We're thrilled to hear that you find that ServiceTitan has been a game-changer for your operations. We are always looking to improve and will take your feedback to our team.

Peter
IT Manager (USA)
Servizi ai consumatori, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ServiceTitan- the Full Featured Software Solution

5,0 3 mesi fa

Commenti: We have had a great experience with ServiceTitan. They are willing to listen to their customers in terms of suggestions to improve the product. Support has been responsive and knowledgeable. We appreciate the forward-thinking approach of ServiceTitan's software development. They are constantly releasing version upgrades designed to enhance the product.

Aspetti positivi:

1. The seamless workflow from the initial customer call to scheduling, dispatching, field management, payment processing, accounting resolution. 2. API integration available to other software systems; 3. ServiceTitan Pro products offerings (including marketing tools).

Aspetti negativi:

Migration from previous field management and accounting systems can be a bit tedious.

Risposta di ServiceTitan

2 mesi fa

Thank you for this wonderful review, Peter! It is our goal to make using our software as seamless as possible and are thrilled to hear it has helped streamline your business.

Ron
Owner (USA)
Ingegneria meccanica o industriale, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Over promised under delivered

2,0 10 mesi fa

Commenti: Their customer support is horrible to say the least, the tech support team does not know the product and often times I know more about how it operates than they do. Getting a knowledgeable person on the phone is like pulling teeth. I have been paying full price for a product that works about 70%.

Aspetti positivi:

The program has a lot of potential, however the simplest problems they cannot seem to get right. The dispatch portion works well. The ability to create alerts and checklists works well

Aspetti negativi:

The invoices don't calculate correctly on the labor side which can cost a company a lot of money unless they are micromanaging each technician's invoice. All estimates are labeled "home contract" even if it is going to a commercial customer. This seems like an easy fix, yet it's two years they haven't fixed it.

Abigail
Administrative Assistant (USA)
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Smoother Day to Day

5,0 8 mesi fa

Aspetti positivi:

How thorough it is. It's easy to figure things out and use. Lots of details that make day to day much more smooth.

Aspetti negativi:

Accounting, wish there were more details and ways to customize it. Plus more training on what they do have.

Risposta di ServiceTitan

8 mesi fa

Thank you for taking the time to leave us a review, Abigail! We are happy to hear it makes your day to day smoother. We recommend you reach out to your success manager, or check out the ServiceTitan Community to find more information on Accounting! Thank you again!

Maria
Manager (USA)
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

ST for All Contractors

5,0 5 anni fa

Commenti: ServiceTitan is extremely easy to use. All processes are designed to get things done quickly. And you can use the system from anywhere.

Aspetti positivi:

I love that the engineers of the software are constantly changing it to better the software. Then there is a notification of what has changed and how it will benefit the user moving forward.

Aspetti negativi:

This is a simi-difficult questions. There's not a lot to dislike about the software, changes occur so frequently that most users are able to adapt to the new of the software and forget about what was bad. I personally feel that ST engineers take the feedback left on their community page and work to improve the flaws that users point out.

Risposta di ServiceTitan

5 anni fa

Maria, Wow! Thanks so much for the awesome review. We're committed to making ServiceTitan the best software solution for contractors. That means talking to our customers, listening to their feedback, and constantly improving. Thank you for your support and for making your voice heard. We're excited to continue partnering with you.

Dawn
Sales and Service Titan Coordinator, etc. (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Surpassed our revenue goals

5,0 6 anni fa

Commenti: We surpassed our company-wide revenue goals in the third quarter of this year. I truly believe that we would not have been able to do this without ServiceTitan. We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips. Booking confirmation and automatic appointment reminders free upMobile Dispatching allows customers to track the arrival of their technicians. Greensky financing and a good, better, best pricing is helping our technicians sell more in the field. We are better able to manage our maintenance contracts. What's not to love?

Aspetti positivi:

Ease of use, Dashboard Revenue Tracking, Multi-tasking, Customer Experience, ServiceTitan is constantly working to improve and develop the platform. The technical support in resolving issues is easy, fast and responsive.

Aspetti negativi:

Batching and exporting invoices and payments to Quickbooks is cumbersome at best. I wish reporting were more clear and flexible. Even with custom reporting, we sometimes have to run multiple reports to get the information we need.

Risposta di ServiceTitan

6 anni fa

Dawn, Thanks for taking time to review ServiceTitan. We love hearing stories like yours, about how ServiceTitan has helped your business grow and has made your life easier. It's what motivates all 400+ of us to strive each day to keep improving and to be as extraordinary as the companies who rely on ServiceTitan.

Shilleah
Shilleah
Sales & Marketing Manager (USA)
Utente LinkedIn Verificato
Servizi ai consumatori, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great for Our Technicians and Dispatch Board, but Expensive!

5,0 5 anni fa

Commenti: It's a great product. My telemarketers call customers and book appts within Service Titan, and also our customers receive text confirmations for appointments which I love too. Our technicians are able to dispatch within Service Titan and also customers can text and interact with the technician, which has been a great tool for live feedback from customers. Overall, it's a great product, and very user friendly. Oh! Also, I love the Learning Academy available to our employees. Very informative.

Aspetti positivi:

It is very user friendly, the staff is always very fast to respond to my chat or emails and they really do their best to thoroughly take care of all my needs or concerns.

Aspetti negativi:

Maybe it's because we are a small business (less than 50 employees), but Service Titan is quite expensive in my opinion. We do have the full nine yards though, so perhaps there are more affordable options but with less features. I do wish we could have paid for it all at once, instead we had to pay up front but also have a monthly fee.

Risposta di ServiceTitan

5 anni fa

Shilleah, Thanks so much for taking time to review us. We love customer feedback! We're thrilled your techs and CSRs have found ServiceTitan useful and easy to use. We're always developing new features to keep ServiceTitan on the cutting edge and look forward to continuing to serve you with the best solution available!