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Informazioni su Lucky Orange

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Ulteriori informazioni su Lucky Orange

Aspetti positivi:

It's difficult to slate the platform considering the price point - Lucky Orange is by far the most affordable (and probably best value for money) heatmapping tool out there.

Aspetti negativi:

Its a little bit difficult to learn but as all applications you can learn it.

Valutazioni di Lucky Orange

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,7
Caratteristiche
4,6
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

8,9/10

Lucky Orange ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 211 recensioni degli utenti di Capterra.

Hai già usato Lucky Orange?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (211)

Raad
Raad
Marketing Director (Giordania)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

BEST app to understand why your customers aren't converting

5,0 4 anni fa

Aspetti positivi:

I thought I had a store with fantastic user experience based on my previous shopify stores, but turns out what I learned so far doesn't apply to all stores... For example, the upsell on my cart's page doesn't show on certain devices unless the user scrolls down (and I wanted it to be visible immediately), another example has to do with older age groups (main audience for one of my stores) as they didn't realize there are more images for the product that they can see by simply swiping left or right, this made them keep on changing the variants to view the product in its other colors (it was a problem with a specific theme, so I added a swipe icon on the first image)... At first I thought their monthly price is not within my budget as I didn't need the app often, so I paid $50 for a limited lifetime deal with some other app, only to realize later on that I use it way more often than I originally thought, AND no one masters the app like Lucky Orange starting with its features, functionality, ease of use, speed, and ending with its super amazing support team. Thank you for such a great app :)

Aspetti negativi:

The only thing is probably have my own device(s) excluded from the recordings, not sure if that's available or not - didn't look up their help section.

Risposta di Lucky Orange

4 anni fa

These are words we love to hear! Getting that front row seat to customers' online behaviors can provide invaluable insights to improving your website. Thank you for your kind review, Raad! As you continue to use Lucky Orange, I'm here to help if you have any more questions or need assistance in any way. Cheers - Justin from Lucky Orange P.S. You can block your own IP address from being tracked. Here's the help guide (https://help.luckyorange.com/article/30-can-i-block-my-own-ip-address-from-being-tracked-on-my-site). If you email into [email protected], we can also take you through the steps.

NAZIA
Founder and CEO (USA)
Moda e articoli di abbigliamento, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

User friendly & Critical For Businesses

5,0 4 settimane fa Nuova

Aspetti positivi:

I find Lucky Orange incredibly user friendly. Not only that but it’s super informative with the most critical info needed to run my business. The visitor recordings are SO helpful and have informed multiple changes on my website.

Aspetti negativi:

Would love to see more real-time customer service in the future.

Risposta di Lucky Orange

3 settimane fa

Thanks for your review! We designed Lucky Orange to be user friendly for all, whether it's your first website or you're a website developer. It sounds like we were able to impress you with both the UI and technology! Visitor recordings are our favorite too. Getting the front row seat to watch what someone actually does on your website is truly invaluable. Regarding real-time customer service, we value your feedback and have already shared it with the rest of the team. Thanks again for your review, and don't hesitate to reach out if we can help in any way. Happy tracking! Cheers - Emilia from Lucky Orange

Wayne
President/CEO (USA)
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Legacy Lucky Orange was so much better - Hate the new LO

2,0 anno scorso

Commenti: For the most part customer service is what has kept me here. If there was another option for Visitor monitoring, recording, and analytics I would switch to a competitor in a heartbeat.

Aspetti positivi:

Been with Lucky Orange for over 10 years for the most part it works for other people. Customer Service has always been there if we need anything.

Aspetti negativi:

When they upgraded we lost the real time visitor monitoring where we could interact with our customers. The recording helps but does start until a few seconds after the customer arrives on our website. The real time doesn't work, there is such a delay in live visitor tracking/monitoring that by the time they show up on the visitors screen on LO they are gone so it is too late to communicate with the customer while they are shopping on the website.

Risposta di Lucky Orange

anno scorso

Wayne, thank you for your feedback and your business over the past decade. We understand your frustrations and hear your concerns. One reason you may not be seeing some visitors in our real-time monitoring is due to our code loading asynchronously after your website loads for the visitor so it doesn't slow down your website. This is a benefit in terms of not impacting your site speed ratings, but it does mean visitors who come to your site and quickly leave won't be tracked. At your earliest convenience, please respond to our latest email chain. We truly value and appreciate your loyalty over all these years and want to help improve your experience. I look forward to hearing from you soon - Bradley with Lucky Orange

Adriana
Director of Strategy (USA)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Love Lucky Orange and Hope It Continues To Grow

4,0 2 mesi fa Nuova

Aspetti positivi:

Very easy to implement. Quick to start collecting data. Heatmapping visuals are clear and higher quality - great for presentations.

Aspetti negativi:

It is very difficult to track navigation bars and dropdown menus accurately. This is my biggest issue with the platform!!

Risposta di Lucky Orange

2 mesi fa

Thank you for taking the time to leave us a review and share the Lucky Orange love! Great that you’ve found Lucky Orange easy to use starting with installation and continuing to visitor insights. Visitor behavior is an invaluable tool that helps you find what's stopping someone from converted. As you mention, the easy-to-understand visuals allows anyone - even those without a technical background - to understand what’s going on behind the digital curtain. Regarding the difficulty you experienced in viewing data for navigation bars and dropdowns, could you please send an email to [email protected] to allow our team to investigate what you’ve experienced? Lucky Orange is designed to be dynamic, and you should be able to get access to the data for these dynamic features. Once we receive your email, our team will work on finding a resolution. Once again, thanks for your review, and we look forward to hearing from you soon! Cheers - Bradley from Lucky Orange

Sarah
Product Manager (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Straight forward onboarding and easy to learn

4,0 3 settimane fa Nuova

Commenti: Overall this has been such a great tool to track user frustrations we aren't able to locate in app. I personally am loving their new discovery tool to be able to do this. We also set up additional event tracking for new features and can now filter view to see users who have utlized these new features and if they are using them to improve their productivity or if they aren't able to complete certain actions.

Aspetti positivi:

I picked up using Lucky Orange after another team member set it up. In resuming setting this up it was pretty easy after reviewing the interface and a few YouTube videos on how the platform worked to resume some settings and implement a new survey. I do wish knew more about locating the help center and finding those like initial articles. The cards within the overview page show tutorials that are super helpful to guide you as a user and are ultimately what helped me move forward in reviewing user sessions and setting up events.

Aspetti negativi:

I didn't realize I had an issue with the content security policy section and that this was causing a portion of user data to not be captured. In hopping into an onboarding call with [sensitive content hidden] she quickly noticed the issue and made notes to follow up with sending me the details on how we can correct this. As someone on the product team between the teams who implement and work with this I wouldn't be able to notice this wasn't set up correctly. It would be nice to have like a connection check or checklist in app to ensure we are up to date and connected on certain things.

Risposta di Lucky Orange

2 settimane fa

We appreciate the time you took to leave us a review! Thrilled that you’ve enjoyed using visitor behavior to spot user frustrations and isolate pain points in your app. Overview and Discovery are two of our favorites too! Regarding your CSP issues, I’m glad we were able to connect and get it resolved. We value your feedback and have already shared it with our product development team. Again, thank you for your review, and we’re here if you need anything. Cheers - Emilia from Lucky Orange

Jesh
Product Marketing Specialist (India)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Beautifully designed and simple to use

5,0 2 mesi fa Nuova

Aspetti positivi:

The UI is super simple to use and intuitive. Filters offer visibility into the most important aspects of the visitor experience. We've been using Lucky Orange for about a year, and it's been incredibly helpful for understanding our website. The heat maps and recordings provide insights that Google Analytics just can't match. This tool has truly given us a fresh perspective to spot and address those hidden issues.

Aspetti negativi:

The only negative is the time it takes to load heat maps and recordings, otherwise its all good.

Risposta di Lucky Orange

2 mesi fa

These are words we love to hear! Love that you could get that fresh perspective about what people do and experience on your website. Thanks for your review and business over the last year! Thank you for feedback about load time - we've already shared it with our development team. Thanks again, and don't hesitate to reach out if you need anything! Cheers - Bradley from Lucky Orange

Agnieszka
President (Polonia)
Commercio all'ingrosso, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Very eye-opening experience

5,0 mese scorso Nuova

Commenti: I am glad I have found the product. It had me redo and improve the entire website.

Aspetti positivi:

I mainly use customers' purchase behavior and heat maps, which allows to improve and make the website more shopper friendly.

Aspetti negativi:

I wish there were tutorials how to analyze all data you get from LO, so you dont need to hire anybody to analiz the data.

Risposta di Lucky Orange

mese scorso

Thanks for leaving us a review! When it comes to improving your website experience, you need more than data points - you need to have access to watch what happens behind the digital curtain. Getting the front row seat to what people experience and do on your website makes all the difference. Regarding the tutorials, we do one better! We provide all our users with a free onboarding experience that helps you understand the visitor behavior data you're accessing and answer any questions you may have. This is an addition to our robust help center (https://help-preview.luckyorange.com/) and blog (https://www.luckyorange.com/blog) that can help you. Please send an email to [email protected] referencing this review to find the best time in your schedule for your free onboarding tour with one of our experts! We look forward to hearing from you soon, and don’t hesitate to reach out if you need anything in the meantime. Thanks again for your review! Cheers - Bradley from Lucky Orange

Gerald
CTO (USA)
Software informatici, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Reference Me, LLC LO Review

5,0 2 mesi fa Nuova

Commenti: I'm pleased with LO for now but I'm looking for more functionality to be added in in coming months or years. What about event tracking and error logging.

Aspetti positivi:

Ease of use, great ui, captures relevant information

Aspetti negativi:

Loading speed of the video's on mobile. Also sometimes it does not capture any video. Need a way to easily pull in button clicks and events.

Risposta di Lucky Orange

mese scorso

Thanks for leaving us a review, Gerald! We love that you've been enjoying Lucky Orange. Visitor behavior is invaluable when you're improving your customer experience and website. Regarding your mobile experience, our app is optimized for viewing recordings on desktop. Regarding not all visitors being captured, there are many reasons why we were unable to track their session, such as the visitor navigating before your site fully loads. We would be more than happy to connect to look at what you're experiencing and walk you through how to use Lucky Orange to track events. Please send an email to [email protected] referencing this review to get the conversation started. We look forward to hearing from you soon! Cheers - Kelsey from Lucky Orange

Carlos
Front Desk Manager (USA)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great for website tracking

5,0 mese scorso Nuova

Aspetti positivi:

Our business uses a few website trackers to ensure that we are getting the attention of many guest/groups. We like to use Lucky Orange for its session recordings that allows us to view the number of guest that click on our site.

Aspetti negativi:

There has been a pattern with similar recordings being kept, increasing duplicate recordings. It would help if recordings had some sort of filter to avoid duplicating and saving data.

Risposta di Lucky Orange

mese scorso

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what people do and experience can make such a difference for your website. Regarding your suggestion to reduce duplicate recordings, could you please send an email to [email protected] referencing this review? We value your feedback and want to learn more about your suggestion. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way. Cheers - Kelsey from Lucky Orange

William
Founder (USA)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Very Convenient Website Observation & Analytics

5,0 3 settimane fa Nuova

Aspetti positivi:

The UI combined with easy to learn functionality makes Lucky Orange an easy use case for our business. Using it has really helped us understand where our customers come from and how they interact with our site.

Aspetti negativi:

No Cons really. Adding more functionality and features with further 3rd party integrations may make some sense.

Risposta di Lucky Orange

3 settimane fa

Thanks for taking the time to leave us a review, William! Love that you've enjoyed our UI and visitor behavior. It's great to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your conversions and business. Regarding wanting more third party integrations, could you please send an email to [email protected] to tell us more? We value your feedback and will share it with the rest of the team. Thanks again, and we look forward to hearing from you soon! If you need anything, don't hesitate to reach out! Cheers - Emilia from Lucky Orange

Andrew
Marketing Technologist (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Awesome for heatmaps, scroll and click data

4,0 4 anni fa

Commenti: We use Lucky Orange regularly to look at a users experience on our website and to make changes to enhance the user experience and increase conversion rates. As a marketer not using a tool like Lucky Orange is providing a disservice to your marketing.

Aspetti positivi:

The interface to get heatmaps, scroll data, click data, form completions etc. is the best on the market from the products that I have tried which include Crazy Egg and Hotjar. With Lucky Orange you don't have to pre-setup the URL's you want to track. You can simply look at any URL on your domain and look at the data for a rolling period of time. You do have to set up some elements but overall not having to worry about setting up specific URL's is a awesome feature of the product.

Aspetti negativi:

Although the feature of not having to select the URL's you want to track like competitors there are some negatives to this feature. Lucky Orange price plans have rolling days and total domain page view limits. This makes it difficult to go back and look at specific windows based on your price plan because data is rolling. If you run out of page views you need to increase your plan moving forward or not have all data present to make a decision from. Other products make it easier to look at historical data for a period but you have to be diligent on what you want to track. There are pros and cons to both scenarios.

Risposta di Lucky Orange

4 anni fa

Thank you for your kind review, Andrew! We love to hear that Lucky Orange has given you that front row seat to user experience to make changes that impact your bottom line. Let me know if there's anything I can do to assist you. Cheers - Justin from Lucky Orange

Alexandra
Digital Marketing Strategist (USA)
Settore automobilistico, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Complexities in Customization + Simplicity in Presentation = Perfection

5,0 2 anni fa

Commenti: You all were very accommodating in extending our free trial period when I couldn't get our Support team to install the script in time. Very quick and friendly responses so far. Again, very well thought out UX/UI on you guys' part. I was surprised at how granular some of the settings got. We tend to be one of those... highly involved, particular type customers who have a lot of custom requests. We're also fairly techy, so we like being able to do things ourselves. I found you really thought things through without us even having to ask.

Aspetti positivi:

This tool is not only clean and simplistic on the customer facing side, but within the dashboard as well. Lucky Orange offers a wide variety of products for a great price. The products are very intuitive to walk through and setup your first time around. Even with the visual simplicity, there are still loads of customization options for every feature they provide. It's almost as if each question I had next on how I may want to tailor the tool or customer experience even further, they had already thought of that question and build it into the next steps of setup. I am very impressed with the value provided!

Aspetti negativi:

The only thing that was a little difficult for me (and this may just be me) was that I almost wanted one primary icon/section on the left navigation that included all products instead of having to switch back and forth between Analytics and Communication, etc. to get to Chat vs Heatmaps, for example. It was the only thing not 100% intuitive to me, but I also see how the way you have it split up keeps it clean and minimal, so I may just need to get used to it. I just found myself clicking around a few times trying to get back to whatever feature I was previously looking at. Maybe an expandable menu option that extends so you can see the items in each section right there on the left bar instead of having to click? Or hover-to-view option? But where people could disable that if they didn't need it.

Risposta di Lucky Orange

2 anni fa

Wow, thank you for the five-star review and kind words! Seeing what your customers experience in real-time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. We are so glad you have had such a positive user experience with Lucky Orange. Please reach out if there's anything else we can help you with! Cheers - Bradley from Lucky Orange

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Best heat mapping for the money

5,0 4 anni fa

Commenti: Lucky Orange has provided us with the heat mapping tool we need to gather more insight regarding how users are using our web pages.

Aspetti positivi:

The best part is the price. Lucky Orange is much more affordable than other heat mapping tools. It's also better. The heat maps are more reliable, show more data, and better capture the web page. Finally, as an agency, we also love that we can keep all of our clients under one account without paying for them each separately.

Aspetti negativi:

The only thing I would request is better flexibility in creating filters for heatmaps and visitor recordings. Otherwise, this tool does everything I need it to do.

Risposta di Lucky Orange

4 anni fa

We love to hear that getting a front seat to a website's online interactions has been just what you needed to grow conversions and business for your agency and your clients. When you can understand what's preventing a positive customer experience, you can make real-time changes that result in happier customers (and clients). Thanks for this five-star review! Always here if you need anything from our team! Cheers - Justin from Lucky Orange

Amit
Product Manager (India)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Amazing Product! Heat-mapping made easy : )

5,0 anno scorso

Commenti: The overall experience has been excellent! It's my go-to tool for exploratory & investigation analysis for our website. It helps me immensely in making data-driven decisions daily.

Aspetti positivi:

In one word: EVERYTHING! Great product, easy to operate, easy setup & impressive visualization capabilities!

Aspetti negativi:

Back-tracking of data for heat mapping is only possible for 60 days!

Risposta di Lucky Orange

anno scorso

Thank you for your positive review of Lucky Orange, Amit! We're thrilled to hear that you find our tool great, easy to operate, and are impressed by Lucky Orange's visualization capabilities. We appreciate your support and look forward to continuing to serve you and your business. Thank you for choosing Lucky Orange, and we're here should you need any help! Cheers - Bradley from Lucky Orange

Luke
SEO Manager (UK)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Valuable Asset for CRO

4,0 anno scorso

Commenti: Despite some of the bugs, it is a powerful tool that regularly delivers. The customer support team are also incredibly helpful and professional.

Aspetti positivi:

Lucky Orange is incredibly easy to implement and is a valuable tool for ongoing CRO & UX improvements. We often use the heatmap and engagement tools to inform design and development work.

Aspetti negativi:

The heatmaps can sometimes struggle with certain website pages when taking a screenshot. Additionally, we have had issues with logging int multiple times during the same session.

Risposta di Lucky Orange

anno scorso

Thank you for your review of Lucky Orange, Luke! We're glad to hear that our tool has been valuable in informing your design and development work. It sounds like you've been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your website. Thank you for choosing Lucky Orange! We're here should you need any assistance. Cheers- Bradley with Lucky Orange

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Lucky Orange Is A Solid Choice

4,0 6 mesi fa

Aspetti positivi:

Lucky Orange has the most attractive UI of any of its competitors, and your ability to tag things via their visual viewer is really nice.

Aspetti negativi:

It can't do all that much when you really boil it down. Microsoft Clarity can do all of the same things and is free. Sometimes Lucky Orange also lets UI get in the way of functionality.

Risposta di Lucky Orange

6 mesi fa

Thank you for your review! We’re glad you’ve enjoyed our UI and creating Lucky Orange events. It’s amazing to see visitor behavior based on those events, whether it’s on a specific button or element. Regarding your concerns, could you please send an email to [email protected] at your earliest convenience referencing this review? Our team would love to review with you the areas that you are finding confusing within our UI so we can explore your experience further. Additionally, would you be interested in a 15-minute product walk-through? This complimentary call highlights our 20+ features and helps you get the most out of our tools. As mentioned previously, get started by sending an email to our client services team at [email protected] mentioning this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Zachary
Director (Singapore)
Commercio all'ingrosso, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Great beginner visitor snapshots software

5,0 2 anni fa

Commenti: I always use lucky orange whenever i launch a new product or a new ad on a new landing page. It tells me the effectiveness for the customer, what customers want, and why some people don't even buy things on my store. It tells me sometimes what a customer is like as well.

Aspetti positivi:

It is very easy to check what a customer does, where they glance at, and what pages they go to on my site, and what they interact with.

Aspetti negativi:

I did not use the analytics or heatmap software. I feel that there is not much use as I need to individually look at each snapshot video for me to get the most out of it.

Risposta di Lucky Orange

2 anni fa

Thank you for the 5-star review and all of your positive feedback! It's great to hear that you use Session Recordings to determine the effectiveness of an ad campaign or new product. Please don't hesitate to reach out if there's anything we can help you with! Cheers- Bradley from Lucky Orange

James
Founder/Owner (UK)
Vendita al dettaglio, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good overall view of activity

5,0 8 mesi fa

Commenti: Good

Aspetti positivi:

This isn't a service that is used with real urgency at this time. However, it useful to see how individuals interact with our website and to watch how they navigate around the site. Definitely useful.

Aspetti negativi:

I have noticed very occasionally that data isn't accurate. An example would be not actually recording any conversions. Not paid too much attention to that recently, but maybe something to keep an eye out for.

Risposta di Lucky Orange

8 mesi fa

Thanks for taking the time to leave us your feedback, James. We appreciate your honesty and insight. It's amazing what a difference visitor behavior can make, especially in finding areas on your website to improve or address. Regarding the data accuracy, have you had a chance to reach out to our support team ([email protected])? We would be more than happy to take a look and investigate potential issues further. Cheers - Bradley from Lucky Orange

Kari
Digital Marketing Manager (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Useful and Helpful

4,0 8 mesi fa

Aspetti positivi:

Ability to choose what to review. Heatmaps. Element tracking. Flagging events I want to track more closely.

Aspetti negativi:

Not all of my recordings are captured. I've had several instances where something failed and a recording couldn't be captured.

Risposta di Lucky Orange

8 mesi fa

Kari, thank you for leaving us a review and sharing your feedback. Love to see that visitor behavior has helped to find ways to improve your website. However, we’re concerned about the issues you’ve mentioned about some of your recordings not being captured and would like to investigate it further. When you get the chance, please send an email to [email protected] referencing this review. We look forward to hearing from you soon. Best Regards - Bradley from Lucky Orange

Carol Ann
Owner (Francia)
Artigianato, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Lucky Orange is an important tool in my tool kit

5,0 2 anni fa

Commenti: My overall experience with Lucky Orange has been nothing but good and I highy recommend it.

Aspetti positivi:

I like the fact that I can tell at a glance where my site visitors are from, where they landed on my site and exactly which pages they visited enableling me to constantly tweek and optimise my site effectively. I love the alert sound when a customer visits my site and I can track their activity in real time. I really would not be without Lucky Orange and all the features it offers at a very affordable price

Aspetti negativi:

There is nothing I dislike about Lucky Orange.

Risposta di Lucky Orange

2 anni fa

We love when our customers walk away saying, "Lucky Orange is an important tool in my tool kit!" Hearing from our customers on how they have been to use Lucky Orange to optimize their website is extremely beneficial and motivating to our team. We too love custom notifications!. We wish you continued success and don't hesitate to reach out should we be able to help you in any way! Cheers - Bradley from Lucky Orange

Alan
Founder and CEO (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

DemandRevenue.com review of Lucky Orange

5,0 10 mesi fa

Commenti: Excellent, really love the capabilities and I know more I could be doing!

Aspetti positivi:

The ability to monitor user movement through my website

Aspetti negativi:

I wish they did a reverse IP lookup instead of assigning fruit names to users, when possible. This is like Clearbit is doing weekly for websites.

Risposta di Lucky Orange

10 mesi fa

We truly appreciate your review and feedback on Lucky Orange's capabilities. Monitoring user movement is indeed crucial for understanding and optimizing the user journey. We're always looking for ways to enhance our features, and your feedback about the reverse IP lookup is noted. Our goal is to provide the best tools and insights to our users, and we're committed to continuous improvement. Thank you for choosing Lucky Orange, and we're here to assist should you have any questions! Cheers - Bradley from Lucky Orange

Greg
Emarketing Manager (USA)
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use, great information

5,0 4 anni fa

Commenti: Easily worth the money to learn who is visiting and how customers perceive your website.

Aspetti positivi:

Visit recordings. Provided valuable information on how customers interact with the website's content.

Aspetti negativi:

Chat feature could use some more customization options / features.

Risposta di Lucky Orange

4 anni fa

Appreciate the review, Greg! We love hearing that you're finding our features, especially session recordings, to be useful for your website. Understanding how visitors are using your website can make a world of a difference for your customer experience, website and business. I'm here if you have any questions! Thanks for spreading the Lucky Orange love. Cheers - Justin from Lucky Orange

Shaun
Operations Coordinator (Sudafrica)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Haven't seen an orange orange visitor yet :-)

5,0 2 anni fa

Commenti: Lucky orange allowed us to see pretty much all of the visitor information that was important to us right out of the box. The UI is so intuitive and this really helped us get started without too much trouble figuring out where to find stuff. At some point in time, we needed to export some visitor data but the feature was only available for heatmaps and to our surprise, they announced the feature just a few months later. Overall, we now make data driven decisions efficiently with lucky orange

Aspetti positivi:

Great and easy to use UI, feature rich out of the box with a wealth of information on website visitors, worth paying for

Aspetti negativi:

Live chat feature doesn't always show on website

Risposta di Lucky Orange

2 anni fa

Thank you for leaving us a five-star review! Great to hear that you've been making business decisions based on the insights you've gathered from Lucky Orange. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange

Pelle
Growth Manager (Svezia)
Beni di consumo, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very good analytics tool

5,0 8 mesi fa

Aspetti positivi:

Easy to use, good analytics tool, gives me insights.

Aspetti negativi:

Slow down website but that isnt really an issue anymore

Risposta di Lucky Orange

8 mesi fa

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything! Cheers - Bradley from Lucky Orange

Carrie
Owner (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

An absolute must for web designers!

5,0 anno scorso

Commenti: My experience had be fantastic so far. I’m learning each time I use Lucky Orange how I can better my website and my client’s sites too.0

Aspetti positivi:

Not only do you learn valuable info about your own site but you can learn and and share this info with your clients about their sites too.

Aspetti negativi:

The amount of sites allowed with each plan. I’d like to see a few more.

Risposta di Lucky Orange

anno scorso

Thank you for the five-star review and feedback! It's great to hear that you're discovering valuable insights about your site and your client's sites. Please don't hesitate to reach out if there's anything we can help you with! Cheers - Bradley from Lucky Orange