Recensioni su Crisp

The Perfect Live Chat Tool for Websites.

Aspetti positivi:

Crisp offers a great solution for customer management, with a simple and easy to use interface, seamless integrations between other several apps providing us more flexible options making it more convenient for customers to communicate with us as well.

Aspetti negativi:

It still is a bit tricky to set up the triggers, and it also would be great to have more customizable options for our live chat.

Good solid website chat app

Commenti: We have 3 different websites that all use Crisp, and it allows us to very quickly switch between the sites and continue multiple chats at the same time among sites. We operate during regular business hours and so do not respond to chats outside of those hours. It would be great if we couldn't control a little more what the chat icon did (or if it even appeared) when outside those hours, but we currently use the bot to let people know we are unavailable and to leave us a message. With the smartphone apps, we can reply to chats even when we are away from our desks. We also have a robust helpdesk, which is part of the Unlimited plan.

Aspetti positivi:

Simple but very powerful. It is quite customizable, and there are a ton of plug-ins. One of the most useful is the auto-translate feature, which allows both sides to type in a different language, and it automatically translates for you. The Visitor map shows us information on where our clients our, to help direct them to the correct site, and the magic browse can let us see how they interact with the site if there is an issue. The built in helpdesk is great. The bot, while still a little bit buggy for more complicated things, is immensely helpful.

Aspetti negativi:

We found it more difficult than we thought it should have been to have an auto message saying we are closed. It would be nice to have the option to disable chat and/or redirect them to the helpdesk when outside of business hours. I had initially created a large bot that would try to answer the 5 most common questions we got by funneling the customer through certain questions, but then found there was no way to have it repeat the sequence. To get around this, I ended up creating 2 identical sub routines off of the first main one which checked for the time and day to determine if we were closed. This is where is became buggy, because sometimes it would work, and sometimes it wouldn't respond. I ended up just dumping all of that and setting a generic "we're closed, leave us your info" message and it has been fine. The only other complaint is that sometimes the phone app doesn't alert you right away to a message. I've gotten notifications 8 hours late in some cases, though this is rare.

Very good tool but it has many things to imprive

Commenti: If they want to have more clients, I think that they should simplify the integrations with other tools. For example ActiveCampaign that's a real CRM but very expensive for email marketing and doesn't have direct integrations with WhatsApp, Instagram, etc

Aspetti positivi:

With Crisp, you can have email marketing, webchat, and chatbots on Instagram, Facebook Messenger, Twitter, Telegram & WhatsApp so it simplifies the communication with a contact, but...

Aspetti negativi:

The CRM that they mention is not a CRM. Is a very limited contact list that has a lot of problems when you try to integrate it with Zapier, Integrately, etc. If you want to do some changes or integrations you will need to use code and they don't help you by saying that "is very easy" and the don't have any list of partners/developers to contract.

Really great product

Commenti: I am using Crisp for all customer support and queries via website chat and incoming emails. I am also using the Helpdesk for my knowledge base. I have been using Zendesk for quite a while and have also tried Intercom but for my purpose Crisp definitely is the best by far. Those others have their place but for myself, as a small company Crisp is really outstanding in what it does. It is also less than half the cost. The automated bot is fairly easy to configure and a more advanced automated bot with workflow is also available. I am on the most expensive "unlimited" plan and find it very good value for money.

Aspetti positivi:

Very easy to use and friendly user interface. Much more intuitive to configure compared to others.

Aspetti negativi:

It would be nice if the offline app could "remember" the helpdesk articles when offline so they can be quoted in message replies that are composed offline. I am regularly away from data connection and so I receive new messages while connected then often have to compose my reply while away from connection... to be able to quote helpdesk and message shortcuts while offline would be nice.

Amazing Customer Service and a Great Chat App

Commenti: Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Aspetti positivi:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Aspetti negativi:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Non-expensive solution for support teams

Aspetti positivi:

Quite inexpensive pricing options comparing to competition. Reactive support.

Aspetti negativi:

Limited integration options and customisation.

Crisp is THE best software to boost customer satisfaction

Commenti: Overall, I'd say Crisp is the way to go if you're an early-stage startup or SMB. You'll have the quality of an enterprise product for a fraction of the price. The team is also exceptional, this is what makes the difference.

Aspetti positivi:

What I like the most about Crisp is that in 1 single platform, you can have a strong live-chat software and a helpdesk software that is easy to use. The team is very responsive and always pushing update. The platform is very stable and I never see major bugs in more than 2 years now.

Aspetti negativi:

At first it was the UI/UX of the live chat that was getting older but they nailed the updates on that. They pretty much have everything we need so it's hard to find weak spots on that one!

Crisp - Great Product

Aspetti positivi:

Been using Crisp for a few years and it has been excellent. Reliable, always new features released, and great support.

Aspetti negativi:

Nothing really. If there was a better integrated ticketing system that would be amazing.

One of the best live chat tool for websites.

Commenti: Crisp has made it so much easier to communicate with customers, and provide a much better way to handle them using the chat bot and chat triggers. It's also connects with different platforms like discord and messenger as well that has helped me communicate with customers in different ways. This tool is definitely one of the best live chat platform to use.

Aspetti positivi:

Crisp is very easy to setup and use in a website. I can send automated message to customers using chat bots, even when i'm offline. Crisp also integrates with other platforms like facebook and slack, allowing my team to converse with clients seamlessly.

Aspetti negativi:

The pricing is a bit costly, and having more visually customizable options would be great. It's also a bit tricky to setup the chat triggers, but we figured it out.

Amazing tool and even better support team

Aspetti positivi:

I like the responsiveness of the support team, they are very nice and helpful. Like a tool, overall, it is very nice and convenient. It does the job perfectly.

Aspetti negativi:

Nothing major just it can be with a bit better UI and design, more minimalist and clean.

helpdesk wouldn't approve my domain - thinks its a fake website

Aspetti negativi:

crap customer service, what an embarassment. after spending £99 [SENSITIVE CONTENT] from crisp tells me the document of registration that was issued to me by the government is fake and then he blocks me.

Fraud for the user

Commenti: We started our service August of 2018. We wanted to integrate with our Shopify store. They promised us that the integration would be done within 1 month and that we should upgrade to the pro plan for that integration and the new version which they called V3 - VERY long story short - they continued lying to us for 1.3 years! They said the upgrade would come in Dec, then Jan, then March, then end of summer, then month by month week by week. when we asked to see the beta - they told us they would not be doing the shopify integration (THE ENTIRE REASON WE STUCK WITH THEM). This is fraud and we are currently taking them to court regarding this. I dont want to come off bitter - however I highly suggest going with another company that is more reputable. Then they gave me attitude , smiley faces when we were upset about the lying. But our attorney stated we have basis to take them to court because of this , apparently they have been doing this to many users. Class action suit - I dunno, I would think that they would care more about fraud... but I am sure in the end they will.

Aspetti positivi:

The software was extremely glitchy - both on the phone as well as the desktop. The "magic browse" literally never works - although they use it as a very large upsel. The support was terrible and they defrauded us as will for an entire year.

Aspetti negativi:

Notifications do not go away, you have to redownload all the time, extremely glitchy poor service and is not user friendly. If you are looking for a chat software - I highly suggest going with someone more stable such as intercom , Gorgias, or another one with excellent reviews.

Closing the gaps between customer and business

Commenti: Crisp is a program I've used personally in my own ventures. It makes customer communication super easy, which is ultimately what a business is about- customer experience. I like being able to keep track of communications and customer interactions all in one place. Strongly recommend.

Aspetti positivi:

I like how simple it is to communicate with the very people you are selling to or providing for. Great for businesses of many sizes. Cheap enough for a small business and a free plan for even the smallest of business.

Aspetti negativi:

Overall better tracking of interactions and history. Logs have an expiration date, which could prove damaging down the line.

Perfect Chat Tool For Entrepreneurs

Aspetti positivi:

It has free plan and you can check from which country you are getting visitors which is live.

Aspetti negativi:

After a certain time, previous messages get erased.

Simple with tons of features

Commenti: We use crisp as our live chat agent on our website.

Aspetti positivi:

Very user-friendly. Live chat, bots, triggers, etc are very handy and simple to set up and maintain. Constant product updates and fixes are done.

Aspetti negativi:

There are some bugs but I am positive that it will be rectified. The help pages could be more detailed.

Chat Is Very Friendly!

Commenti: At the beginning of my webstie I wanted to have a chat bot that could correspond with clients when I was not available, as soon as I saw CRISP I knew it was it, the friendly interface, the great YouTube tutorial videos, visitors liked to post and put their personal email I could get back to later, This tool definitely helped me increase my sales.

Aspetti positivi:

The possibility that every visitor who enters the store can see the chat at my command with a pre-made message you planned for each new visitor, this is great work for new leads! Correspondence time can be saved by a bot with ready-made messages that will never disappoint me!

Aspetti negativi:

Once the FREE TRIAL is over you can say that the chat is no longer relevant for the site, lots of useful features go down and you can see a big difference in the drop of messeges.

User friendly

Aspetti positivi:

The UI is good. It makes it easy to add notes and search for histric conversations with clients. The mobile app makes it easier for me when I am travelling.

Aspetti negativi:

The load time is a little more than it should be. I get a notification on my mobile app, but to see it on the system, it takes time to load. The notifications for mobile also work vice versa, Due to which sometimes I miss on chats.

Nice features and generous free tier

Commenti: Overall great experience and custom service, I didn't take the paid option that seem promising as I chose another product with similar pricing and closer to my needs, but the free tier has been of great value.

Aspetti positivi:

It has a generous Free tier with 2 team members

Aspetti negativi:

All the magic happens after $25 month, is worth it but not for my main use case

The power of IM

Commenti: Makes you look professional by giving your clients a platform to chat with them in real time

Aspetti positivi:

most of my clients like to use it to contact me via the website

Aspetti negativi:

the free version has very limited functionality

Essential Customer Service Tool for Startups

Aspetti positivi:

This tool is well designed both aesthetically and functionally. It is also cheaper due to its pricing model than many of its competitors. Highly recommend

Aspetti negativi:

It is relatively newer but is constantly improving with more integration and features.

Great product overall!

Commenti: Nothing more to say.

Aspetti positivi:

- Multilanguage feature is very useful and accurate enough - You can enable a Help Centre for your platform through Crisp - The analytics offers some valuable insights

Aspetti negativi:

- The integrations do not seem to work well. Recently set up an integration for PipeDrive, followed all the steps, but the team and I are unable to get data from Pipedrive through Crisp. In addition to it, all data in PipeDrive is now mixed up since we attempted to integrate.

Really enjoy to have a chatbox with my face on it! Should have been there for a long time!

Commenti: Took me 5 minutes to set up Crisp on Cedrus.ma. The dashboard that lets you talk with your prospects is one of the simplest I have ever used. I was using Zopim in the early days but Crisp is way more intuitive. I had a few discussions with their CEO last week about an issue they had with their iOS app. The team fixed it very quickly and now everything seems to perfectly work. In a nutshell, I recommend Crisp if you are looking for something simple.

Aspetti positivi:

Affordable price, great customization and simple integration to our existing website

Aspetti negativi:

Need more infos on the customers but i think it will come on next updates

Great Free Customer Chat

Aspetti positivi:

It is free and has a lot of features compared to other customer chat tools.

Aspetti negativi:

If you are going to pay money for customer chat there are a lot of better ones out there.

Xen Orchestra is using Crisp and we love it!

Commenti: I was one of the first Crisp users. I really love the work they did and the progress they made for the last two years. The product is working well, we only had a few issues at a time that they quickly fixed in the following week. PROS: Easy-to-use. CONS: I really need an easier way to trigger the chatbox for some specific user behaviors.
RECOMMENDATIONS TO OTHER BUYERS: I suggest you join their Facebook group to get updates about the product and advice from the founders.

Your service is great but as I told you, triggers are missing.

Commenti: I use Crisp everyday to get feedback on QuelMetier. Their customer support is available 24/7 and was willing to implement most of the features I needed. I recommend Crisp if you need a reliable solution to talk with your clients.

Aspetti positivi:

Great product and very easy to implement.

Aspetti negativi:

Please can you implement triggers. It is not easy for non-programmers to use your Javascript SDK. I hope you will build a plugin for this in the future.