--- description: Scopri le funzionalità di Crisp, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Crisp - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Crisp](/software/151292/crisp) # Crisp Canonical: https://www.capterra.it/software/151292/crisp Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/151292/crisp?page=2) > La tua piattaforma multifunzione per la comunicazione multicanale. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 147 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Crisp? Oltre 100.000 aziende utilizzano Crisp per parlare con i propri clienti e per aumentare i tassi di conversione e la soddisfazione dei clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 147 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Crisp - **Area geografica**: Nantes, Francia - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 45,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200 - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, finlandese, francese, giapponese, inglese, olandese, polacco, portoghese, russo, spagnolo, tedesco, turco, ungherese - **Paesi disponibili**: Albania, Andorra, Arabia Saudita, Argentina, Armenia, Australia, Austria, Belgio, Bolivia, Brasile, Bulgaria, Cambogia, Canada, Cechia, Cile, Colombia, Corea del Sud, Croazia, Danimarca, Ecuador e altri 66 ## Funzionalità - Accesso da dispositivi mobili - Accesso/Controllo remoto - Acquisizione di potenziali clienti - Alerts/Escalation - Assistenza clienti - Audio e video bidirezionali - Automazione del marketing - Autoresponders - Branding personalizzabile - CRM - Caselle di posta condivise - Chat dal vivo - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Collaborazione multi-utente - Comunicazione multi-canale - Condivisione dello schermo - Creazione di report/analisi - Database clienti - Distribuzione di potenziali clienti - Elaborazione del linguaggio naturale - Gestione contatti - Gestione dei feedback - Gestione dei modelli - Gestione dell'accordo sul livello di servizio (SLA) - Gestione delle conoscenze - IA/Machine learning - Instradamento automatico - Lead Qualification - Live Chat - Macro/Modelli di risposte - Modulo offline - Passaggio di consegne da chatbot ad agente - Personalizzazione - Portale self-service - Prioritizzazione - Raccolta dati multi-canale - Real-Time Monitoring - Risposte automatizzate - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Targeting geografico - Tracciamento delle interazioni - Trasferimento/Instradamento - Video Chat - Videoconferenze ... e altre 7 funzionalità ## Integrazioni (30 in totale) - Adobe Commerce - Aircall - HubSpot CRM - Instagram - JIRA Service Management - Jira - Joomla - Klaviyo - Linear - Mailchimp - Make - Pipedrive - PrestaShop - Ringover - Salesforce Platform ... e altre 15 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software) - [Programmi di posta elettronica](https://www.capterra.it/directory/30553/email-management/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24071 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) 5. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Recensioni ### "Finally a customer service tool that works and is easy" — 5.0/5 > **Steinar** | *10 luglio 2025* | Salute, benessere e fitness | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic. > > **Inconvenienti**: It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that. > > Very happy. It's the support tool I have been looking for for many years and finally we have found it. ----- ### "Perfect support" — 5.0/5 > **Erika** | *6 maggio 2025* | Artigianato | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Quick response and solution. I did like the feeling of being answered and helped in my problem > > **Inconvenienti**: Nothing. I had a very positive experience, and nothing to point out in the service > > I contacted the support for a problem on my Crisp account. They answered in a fee seconds and helped me to fix the problem, in a very kind and easy way ----- ### "Great Product" — 5.0/5 > **Simon** | *25 marzo 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Crisp is easy to setup and get started with. The chat is great and the surrounding features like the chat bot and the various integrations make it even greater. The live translation can be very handy sometimes. > > **Inconvenienti**: The language detection of the live translation is not always perfect but you can change it manually so no big deal. > > We have a great experience with Crisp. The tool is awesome, the support team very reactive if you need anything. What more can we ask for? ----- ### "Winning tool - Crisp.chat" — 5.0/5 > **Leandi** | *30 marzo 2026* | Tempo libero, viaggi e turismo | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: An amazing chat and communication tool, allowing a multitude of customized plugins to come into their workspace safely. They are quick to action bugs and their support is fantastic when any issues are raised. As with any other tool, it's a learning curve but the Crisp team has made this so easy to go from old school tree-branch methods and a bunch of if statements to bring in AI and handle these scenarios seemlessly. It's value for money already bringing us a 40% reduction in queries (and increasing) due to their AI handling mundane queries obo our agents. > > **Inconvenienti**: Cons we faced: 1. The search function can't identify exact matches yet, so if you're looking to search for an order ID or a specific string of text, it either won't find it, or it will bring back what it might be. \*Search doesn't work perfectly yet but we know the team is working on this. 2. There is no way to see what an Agent was up to exactly during their day, log on / idle / log out + unique conversations handled vs resolved, etc. How many queries are inbound (that comes in from a client) VS outbound (that we created). 3. Unable to extract raw data when doing an export via analytics - only topline numbers come through (almost like Power BI where you decide what underlying information the users are allowed to see when they export their report) This caused some headaches when our QC teams needed the session ID's to review the Agents and their ratings. For this, we had to build a custom data warehouse to host all our crisp conversations which allowed our data team to build the reporting our business requires. The downside to this is that we don't match the Crisp analytics because the underlying goals are different. Example, we would want to see if Agent X reached their daily target "today" and even if they did, it won't show in case Agent X resolved a query that was received last night - it will only reflect on the previous day's data for Agent X which leaves a gap. > > Overall great and highly recommend this to anyone looking for an omnichannel solution where AI will most certainly bring relief to your team where high volume queries are things a system can handle without agent involvement since the data sits in your backend system. Crisp team is innovative, creative, and their support is wonderful. ----- ### "Crisp - doesn't send all of our responses, support team doesn't care" — 1.0/5 > **Alex** | *7 ottobre 2024* | Software informatici | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Its cost effective, but not much else to like about it. > > **Inconvenienti**: Crisp often doesn't send our support team's responses to our users, and when we bring this up with them it takes a lot of arguing and persistence for them to finally fix it. This causes our customers to think we've ignored them, its a really big problem, especially when we're trying to offer great custom support. > > Terrible customer support, they seem to not care at all for their users. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/151292/crisp?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/151292/crisp) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati