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Informazioni su QueueMetrics

QueueMetrics è un sistema di monitoraggio per call center di Asterisk.

Ulteriori informazioni su QueueMetrics

Aspetti positivi:

As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

Aspetti negativi:

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

Valutazioni di QueueMetrics

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,5
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

9,2/ 10

QueueMetrics ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 27 recensioni degli utenti di Capterra.

Hai già usato QueueMetrics?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (27)

Pin
Pin
Operations Director (Singapore)
Utente LinkedIn Verificato
Esternalizzazione/Delocalizzazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for intraday & day of the week analysis; Simple and very easy to use

5,0 5 anni fa

Aspetti positivi:

Queue Metrics' "custom report" truly gave the word "custom" justice. The different preferences and filtering options available has definitely cut my data extraction & analysis time by more than half. The wallboard function is very helpful and can easily be customized even by a normal user like me. Accessing & listening to call logs has never been this easy.

Aspetti negativi:

Since it's web based, in terms of reports extraction, when the application is left idle for too long, the login expires. This is a very negligible downside and very understandable as a user.

Alvar
business development (Spagna)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Convenient Callcenter software solution

5,0 anno scorso

Commenti: we are very happy to work with Queuemetrics, they have an efficient support and everything works well.

Aspetti positivi:

It's easy to implement when the asterisk pbx is already working. it empowers the pbx for callcenter features and provide powerful reports and monitoring the work agents do.

Aspetti negativi:

you need to have a separate pbx in order to make it work, it doesn't come together as a single thing. Administrators need to work on two interfaces in order to set up things.

Jeremy
Francia
Ha utilizzato il software per: Non specificato
Fonte della recensione

Feedback on QueueMetrics + Wombat (dialer)

2,0 8 anni fa

Commenti: As opposed to other reviews on this website, I'm disapointed by the software:
1- Very difficult to stabilize: installation is quick, but there are a LOT of small things to adjust
2- Total cost is higher than expected: licences are quite cheap versus the market leaders (vocalcom etc..)... But I had to pay for remote support hours to Loway + my Asterisk consultants.... After 3 months of real-life usage, I would definitely had made another choice of software: choosing a more professional software would have cost me more upfront, but would have saved me a lot on consulting services and operational issues
2- No prioritization of inbound versus outbound. Very bad for businesss!
3- Very, very, very bad user interface. For example, they use like 10% of screen space to put their logo!! I dont care about their logo.!!! Agents in my call centers are using a lot of other applications and screen space is scarce
4- For outbound, no automatic wrap-up, not even 1 second. This is against labor law in many european countries.

Risposta di Loway

8 anni fa

Thank you for taking the time to review our products. Loway's policies let customers test-drive the software for 1 and in some cases 2 entire free months; this is because we strongly believe that only by seeing it in use you can understand its benefits and see if it's a good fit for you. Our software is used in many thousands of installations worldwide, and local laws may vary a lot from one country to another, it's up to you to assess local compliance. Our software is built to be extensively customizable in user interface and functionality; refer to documentation on how to do it or attend one of our free webinars for features and usability presentation. Our e-mail support is completely free; we will guide you through the entire installation and issues resolution process, both during the trial phase and - of course - in production. Contact the e-mail support for more information. Free download the newest version of QueueMetrics and send us your feedback. Loway Team

ABSALON TEIXEIRA DO
Traffic analyst (Brasile)
Telecomunicazioni, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

in queue management and attendants I don't know better tool

4,0 5 anni fa

Commenti: Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Aspetti positivi:

Because of its clean interface and easy understanding times a simple and effective tool to manage the call center, in their reports they have all the information necessary for the smooth running of the processes and when we need some information that does not have in the native reports, We can easily create directly in your web interface. We have been with it for more than 4 years and have just renewed the license for another 4 years, because its cost benefit really is very good.

Aspetti negativi:

In its real-time monitoring, it has some flaws and there is no divergence of views, easily solved by connecting to your database and creating the views in python.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Queuemetrics relibable software for callcenter solutions.

5,0 3 anni fa

Aspetti positivi:

Ease of use, reliable software, never crashes. It is functional as it is modular and you can add bookmark functionalities for example.

Aspetti negativi:

I thought that it could be improved, in the after-sales support, that is, to be able to propose functionalities in an agile way, with you.

Numan
Numan
Senior Solutions Architect (Emirati Arabi Uniti)
Utente LinkedIn Verificato
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Queuemetrics 19.x is rocking.

5,0 5 anni fa

Commenti: 5/5 stars

Aspetti positivi:

With the release of 19.x Queuemetrics really stand out with initiative & response web interface and improved reporting structure. I like the realtime & wallboard features that help call center manager to monitor the on going activities in call center.

Aspetti negativi:

The installation is straight forward and high performance while executing ton of data.

Utente Verificato
Utente LinkedIn Verificato
Esternalizzazione/Delocalizzazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Q metrics.

4,0 6 anni fa

Commenti: Overall experience was good, retrieving information from it was very simple and it helped us to have accurate data and on time. Sometimes when you are loading too much info it takes a while but every function is explained simply. When doing QA dowloading the call was easy.

Aspetti positivi:

It helped a lot in the data that we retrieved from it since it was very easy to use and also very accurate.

Aspetti negativi:

It takes a while to see live results and the software can be a little heavy when having too much info in it. Do not retain old data which sometimes can be frustrating.

Ari
Ari
Marketing Manager (Argentina)
Utente LinkedIn Verificato
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great Tool - Useful and practical

5,0 5 anni fa

Commenti: We solved reporting issues, we optimized our queues, grew sales and stoped losing phone calls.

Aspetti positivi:

We can monitor and control all kind of metrics that before we couldnt or was very complex to measure.

Aspetti negativi:

It has an implementation stage, but is the usual with this platforms

Tumelo
Tumelo
Director (Sudafrica)
Utente LinkedIn Verificato
Telecomunicazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use, value for money, scalable and easy to customize

5,0 5 anni fa

Aspetti positivi:

Queuemetrics is easy to use, configure and customize. Great tool to measure agent and overall call center performance.

Aspetti negativi:

Queuemetrics doesn't offer clients an option to purchase a perpetual license.

Utente Verificato
Utente LinkedIn Verificato
, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Admin for the software

4,0 7 anni fa

Commenti: Easy to report user activity

Aspetti positivi:

Reporting was great. You didn't have to dump to Excel but rather reporting was on screen in graphics.

Aspetti negativi:

Hardware based so expensive set up. Doesn't integrate to Salesforce. Not easy to customize. Heavily dependent on support for assistance.

Martin
Gerente (Colombia)
Telecomunicazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Queuemetrics Complemento ideal para callcenter basado en asterisk

5,0 4 anni fa

Commenti: En todas las empresas donde se ha instalado (mas de 20) la satisfacción es muy alta.

Aspetti positivi:

Tiene una interfaz de usuario intuitiva y completa que facilita mucho tanto las labores de administración de un contact center como el apoyo operativo para los agentes. Es facil de instalar y de integrar con entornos asterisk como Isabel, vicidial y otros. La segmentación de permisos de campañas y otras llaves permite que los usuarios y administradores solo puedan ver lo que les compete. Permite exportar información fácilmente a excel, PDF y otros.

Aspetti negativi:

Quizá sería útil contar con licencias que permitan manejar onsite números específicos de agentes. actualmente solo están disponibles las opciones de 10, 20, 50, 100 e ilimitado numero de agentes.

Ittai
Co-CEO (Israele)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Queuemetrics Integrators

5,0 5 anni fa

Aspetti positivi:

We are and IT and VoIP service provider based in Israel, for the last 5 years we've been providing our clients with Queuemetrics as a callcenter suite. Best thing about Queuemetrics is it just gets the job done with no hassle. As callcenter experts we are now able to provide all the features our client requires and more and in a relatively short amount of time which makes a significant advantage in this market.

Aspetti negativi:

Now that there's a tool for easy users and agents management I have no more cons to be noted.

Edgar
General Director (Messico)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy implementation, use and good price

5,0 4 anni fa

Commenti: In general, when a solution with queuemetrics is implemented in a demo run for the final user, the chances of said user keeping the product are very high.

Aspetti positivi:

Our company has been installing queuemetrics for more than 8 years, and over this time we have seen how the product has evolved to the current version and how it has always been improving in terms of implementation and user management. The product is easy to install and to be used by agents and supervisors, versatile to operate and simple in its integration with other software. Good support and good information is provided on the forums and Queuemetrics is always our recommendation for companies that need performance metrics.

Aspetti negativi:

Integration with social networks is something that the market is demanding and it would be great if the software could be implemented this way.

David
CEO (USA)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Call Center Dashboard!

5,0 4 anni fa

Commenti: The productivity of our call center increased immediately and have kept that level since the beginning of Queuemetrics.

Aspetti positivi:

Queuemetrics it is a tool very easy to implement and use in any call center, and the dashboard on real time is amazing to evaluate the performance of all campaigns.

Aspetti negativi:

I hope they can add the possibility to integrate social media channels and metrics to the software very soon.

Craig
Sales Director (UK)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

So easy

5,0 5 anni fa

Commenti: Excellent

Aspetti positivi:

We like Queuemetrics Live, its incredibly easy to set up and run with. All hosted by Loway so simple to deploy and easy to use. Not just on the daily reports that you would want but also very easy to create custom reports within minutes.

Aspetti negativi:

It is not as well known. So talking to people about it is not as easy as it should be.

Ye
Manager (Singapore)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Call Center suite for Asterisk system

5,0 5 anni fa

Commenti: It provides greate detail insights of call center operations, to help management understand the challenges and overall productivity, allows management to allocate resources more efficiently.

Aspetti positivi:

Easy integration with Asterisk, easy to use and stable.

Aspetti negativi:

Some terms and figures are not easy to interpret at one glance.

Rubén
Sales VP (Colombia)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Call Center and productivity Metrics.

5,0 5 anni fa

Aspetti positivi:

It´s very eady to use by a supervisor and call center agent. It has so many useful reports that you can customize, and also make your own operation dashboard.

Aspetti negativi:

This software is exceptional for calls but it doesn´t run with omnichannel and social media solutions.

Diether
Svizzera
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Easy to use - excellent value

5,0 9 anni fa

Commenti: We have been using QueueMetrics Live to run three mid-sized call-centres for ~6 months now. The experience was pretty good, as the product was set up in minutes and we had an initial onboarding session with a technician. QueueMetrics is easy enough so that supervisors can use it without any formal training, and still gets you a huge treasure chest of statistics to monitor everything (and, frankly, more than you will use in a lifetime).

Aspetti positivi:

It is very easy to run, and whenever there is a need for some special metric, you'll discover it's already there. The real-time view is very complete. Automated PDF reports over email were a definite plus for us.

Aspetti negativi:

The system wallboard could use some love - but we bolted on a custom one we found on GitHub and it works very well.

Bruno
CEO (Francia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The Best One !

5,0 4 anni fa

Commenti: QueueMetrics is used by 100% of our customer dealing with call queuing. It includes ToP 50 French Enterprises as well as smaller call center which deliver Managed Services with real time SLA reporting

Aspetti positivi:

After studying Reporting Tools for years, QueueMetrics (c) Loway remains the top leader in dashboard and reporting for Contact Center (CCaaS), Call Center and generally for all UCaaS Asterisk based solution. Easy to buy, install and use.

Aspetti negativi:

There are some restriction in buildings very customized report, but the Loway development team provide such a service.

Rob
Business Development Director (Sudafrica)
Telecomunicazioni, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

QueueMetrics Review

5,0 7 anni fa

Commenti: Meeting service levels

Aspetti positivi:

Measures all the metrics of a call centres performance you can imagine.

Aspetti negativi:

Nothing in particular, the wall boards have been vastly improved

Bertis
Supervisor (Honduras)
Esternalizzazione/Delocalizzazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Queuemetrics Analysis

3,0 6 anni fa

Commenti: I used it for monitoring and metrics Analysis.

Aspetti positivi:

Easy to use, a lot of options and number base

Aspetti negativi:

Too old, sophtphone issues and takes too long to start

Keshav
Marketing Manager (Emirati Arabi Uniti)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent Reporting

5,0 5 anni fa

Aspetti positivi:

Detailed reporting on everything we need to perform best, QM have.

Aspetti negativi:

Home page can be more user friendly, will be helpful.

Utente Verificato
Utente LinkedIn Verificato
Magazzinaggio, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Tracks Progress Good

5,0 5 anni fa

Aspetti positivi:

It was easy to use. Made making sure employees were reaching monthly goals easy.

Aspetti negativi:

We were pleased all the way around with this software.

Denver
Vice President (USA)
Ha utilizzato il software per: Non specificato
Fonte della recensione

Exabar has enjoyed great success in providing QM to our Call Center Clients here in Texas.

5,0 9 anni fa

Commenti: For over 10 years, Exabar has provided Hosted VoIP and IP PBX services to 100's of small and medium sized businesses primarily located in Texas. One of our clients who operates a 50+ seat Call Center in Austin, TX was looking to improve their Monitoring and Reporting Capabilities. To address this need, Exabar ultimately partnered w/ Loway to provide our Client with QueueMetrics. The result has been phenomenal! QueueMetrics dovetails nicely w/ Exabar's Hosted VoIP (Asterisk) offering. Installation was straight forward and the support we have received from Loway has been outstanding. QueueMetrics works as advertised, is well documented to include online detailed manuals, YouTube videos, an active forum and much more. If you are looking to greatly improve the monitoring and reporting capabilities of your Call Center, and you are utilizing an Asterisk based IP PBX, look no further than QueueMetrics. It is powerful, easy to implement and affordable.

Jim
Tech Manager (Australia)
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great for government reporting

5,0 5 anni fa

Aspetti positivi:

The number of detail reports available and the ability to customise and email them.

Aspetti negativi:

Can use a lot of resources for large volume, long period queries. As in a 9000 call a month help line over a year period.