--- description: Scopri le funzionalità di Pendo, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Pendo - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM per la gestione dell'engagement del cliente](/directory/30906/customer-engagement/software) > [Pendo](/software/151951/pendo-platform) # Pendo Canonical: https://www.capterra.it/software/151951/pendo-platform Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/151951/pendo-platform?page=2) > Permette di acquisire i dati relativi al comportamento degli utenti, segmentare gli utenti e quindi agire tramite messaggi, sondaggi e votazioni interni all'applicazione. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 238 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Pendo? Gestione dei prodotti, successo dei clienti, assistenza clienti, progettazione, marketing, vendite e team UX ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 238 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Pendo.io - **Area geografica**: Raleigh, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Analisi dei dati comportamentali - Analisi delle ricerche degli utenti - Analisi di testo - Analisi visiva - Avvisi/Notifiche - Comunicazione multi-canale - Creazione di contenuti - Creazione di report/analisi - Creazione di roadmap strategiche per i prodotti - Cronologia clienti - Dashboard - Formazione tramite app - Gestione dei feedback - Gestione dei sondaggi - Gestione del personale - Gestione dell'esperienza del cliente - Gestione della conformità - Gestione delle attività - Gestione delle comunicazioni - Gestione delle scadenze - Grafici a imbuto - Guida contestuale - Importazione/Esportazione di dati - Live Chat - Mappe termiche - Modelli personalizzabili - Monitoraggio del coinvolgimento - Monitoraggio del comportamento - Monitoraggio dell'interazione dell'utente - Monitoraggio delle conversioni - Monitoraggio eventi nell'app - Parametri prestazionali - Pianificazione di progetti - Portale self-service - Prioritizzazione - Promemoria - Quadro della attività - Raccolta dati multi-canale - Relazioni sul traffico web - Rendicontazione e analisi statistiche - Riconoscimento meriti dei dipendenti - Rilevamento del tempo passato sul sito - Segmentazione della clientela - Sondaggi e feedback - Sondaggi sul coinvolgimento dei dipendenti - Strumenti collaborativi - Struttura sondaggio NPS - User Onboarding - Visualizzazione - Visualizzazione di dati ... e altre 27 funzionalità ## Integrazioni (31 in totale) - Amazon Redshift - Calendly - ChurnZero - Confluence - Domo - Drift - Elastic Enterprise Search - Fivetran - Fullstory - Gainsight CS - HelpDocs - HubSpot CRM - Igloo - Intercom - Jira ... e altre 16 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Categorie correlate - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per analisi qualitativa](https://www.capterra.it/directory/31297/qualitative-data-analysis/software) - [Tool di web analytics](https://www.capterra.it/directory/30073/web-analytics/software) - [Software per mobile analytics](https://www.capterra.it/directory/30936/mobile-analytics/software) - [Software per user experience (UX)](https://www.capterra.it/directory/31036/ux/software) ## Alternative 1. [Lucky Orange](https://www.capterra.it/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Aha\!](https://www.capterra.it/software/144020/aha) — 4.7/5 (561 reviews) 3. [Google Analytics 360](https://www.capterra.it/software/177042/google-analytics) — 4.7/5 (8090 reviews) 4. [Mixpanel](https://www.capterra.it/software/158740/mixpanel) — 4.5/5 (145 reviews) 5. [Hotjar](https://www.capterra.it/software/163516/hotjar) — 4.6/5 (539 reviews) ## Recensioni ### "Great Tool For Analytics, Gathering User Feedback, and Customer Outreach" — 5.0/5 > **Joseph** | *15 novembre 2022* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Our organization uses Pendo for a variety of purposes. We use the powerful analytic tools to understand how our users are using our product. This helps our Product Managers make important roadmapping decisions, track feature adoption, and monitor user behavior. The design team gets a lot of benefit from the Funnel and Pathing features, it helps them to study user flows and make design adjustments on the fly. We use guides frequently to announce new features, market events and webinars, collect user feedback, and educate users on how to use our features. I really like the NPS functionality, this allows us to be constantly collecting user feedback that is sampled on a random basis. This has been extremely beneficial for us to track if we are improving our NPS and PMF score quarter by quarter.Nearly ever department in our organization gets some benefit from Pendo, whether its our Product, Customer Success, Marketing, or Sales teams. > > **Inconvenienti**: There is a huge learning curve with Pendo. It can take months to learn all the ins and outs, and it needs to be set up correctly or you will lose all the benefits of the tool. The hardest steps are injecting the Pendo snippet into your codebase, setting up data attributes correctly. tagging the pages/features. creating‹ segments. and excluding testing environments and test orgs. In the past we ran into some troubles with Pendo when we had several people using the tool at once who were not properly trained, this lead to a messy Pendo instance and incorrect/unreliable data. It is best to have one Pendo owner in your organization who is completely familiar with the tool and owns all aspects of Pendo from implementation to maintenance. Once it is set up properly. it is an incredibly powerful and beneficial tool for any organization. > > I love Pendo\! It's fun to use and I always discover new insights into our users and product. ----- ### "Used at Multiple Companies / Highly Recommend" — 5.0/5 > **Josh** | *6 maggio 2019* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Pendo is a great tool. It is easy to use and helps executives start tracking the right metrics (instead of guessing at what is important). It also scales your support organization with automated onboarding and educational opportunities for users. > > **Inconvenienti**: Sometimes the reports bug-out, but the support team is quick to respond. Additionally, there is no way to communicate with users OUTSIDE your application ecosystem (i.e. email). If a user isn't engaged with your software, you have to go into a different system in order to get re-engagement. ----- ### "Terrible company w terrible biz practice" — 1.0/5 > **Mark** | *14 gennaio 2020* | Internet | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Nothing impressive. Slow responsiveness in generating ui/ux pages > > **Inconvenienti**: Terrible biz practice. After a year of license, suddenly came and say we have to pay more because we are using more features. The features used are what they trained our team to use after the agreement was signed and also we paid for the training. > > Not that useful as only work for web interface. We have apps so need better tool. And terrible biz practice trying to scam more money from customers... ----- ### "Good tool for web analytics and onboarding" — 4.0/5 > **Olya** | *19 dicembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It's easy to use once everything is set up from engineering side. It's easy to create analytics, experiment with different guides and track it's performance. > > **Inconvenienti**: Sometimes data collected is incorrect. The discrepancy is not big but I noticed different numbers when I set the same filters. Also, limited number of guide types (but probably it's within our company). I would love to know if I can do more. Also, sometimes, the number of functionality can be overwhelming. I don't know where to start or what I can find our with the functionality I have > > Overall, I have a positive experience. I think it's a great tool to plan onboarding for your product and collect some basic web analytics ----- ### "Principal User Interface Engineer" — 5.0/5 > **Dhavalkumar** | *11 dicembre 2025* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Pendo gives us a clear, consolidated view of how customers actually use our product—what they click, where they drop off, and which features drive the most value. The path, funnel, and cohort reports make it easy to answer questions that used to require custom analytics work. I like that non-technical teammates can create in-app guides, tooltips, and surveys without engineering support, which speeds up experimentation. The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change. Overall, it feels like good value for money because it replaces several separate tools (analytics, surveys, and basic onboarding) with a single standalone platform. > > **Inconvenienti**: The biggest drawback is the learning curve\! there are a lot of options, and it takes time to understand which reports and filters to use for different questions. Implementation and tagging can also be a bit technical, so you still need initial engineering support to get clean data. Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious. Thanks to Pendo MCP where my team would leverage the pendo metrics through any LLM's. > > I use Pendo since 2018. Overall, Pendo has helped us move from opinion-driven discussions to data-driven decisions about UX decisions. We use it to validate whether new features are actually being adopted, identify friction points, and trigger in-app messages or surveys at the right moments in a user’s journey. The combination of behavioral analytics, NPS/feedback collection, and in-app guidance in one place makes it easier for product, UX, and customer success to stay aligned. There are definitely areas where the UI and reporting could be more intuitive, but once the core setup is in place, Pendo becomes a reliable part of our product decision-making process. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/151951/pendo-platform?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/151951/pendo-platform) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Dati strutturati