Da 18 anni aiutiamo le aziende
a scegliere i migliori software

Informazioni su CallTrackingMetrics

Acquisisci l'intero percorso del cliente attraverso i team e monitora tutte le conversazioni in un'unica piattaforma con CallTrackingMetrics.

Ulteriori informazioni su CallTrackingMetrics

Aspetti positivi:

It was very easy to integrate with Google and Bing Ads.

Aspetti negativi:

It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App.

Valutazioni di CallTrackingMetrics

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,5
Caratteristiche
4,6
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,7/ 10

CallTrackingMetrics ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 130 recensioni degli utenti di Capterra.

Hai già usato CallTrackingMetrics?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (130)

Stephanie
Stephanie
Sales Manager (USA)
Utente LinkedIn Verificato
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The More info the better

4,0 3 anni fa

Commenti: We have made more money by using this product as it allows us to access info we wouldn't have had otherwise. Being able to track the missed calls from nights and weekends has produced many new leads.

Aspetti positivi:

Being able to see the phone number and some basic info about the person that calls is very beneficial to how we work a lead. Knowing what pages they came to helps direct the call in the right direction without wasting time.

Aspetti negativi:

We have several websites we track that are all part of one corporation, It's quite bulking and time-consuming to set them up all individually. I wish there was reporting that would show calls across all sites instead of having to swap back and forth between the 5 accounts we have.

Jennifer
Jennifer
Internet Manager (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Exceptional Value and the Support is Top Notch!

5,0 4 anni fa

Commenti: We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Aspetti positivi:

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Aspetti negativi:

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Meira
Marketing (USA)
Beni di lusso e gioielli, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Alternative considerate:

Choose Another Call Tracking Company

1,0 3 anni fa

Aspetti positivi:

If it would work, it would be useful in measuring offline conversions.

Aspetti negativi:

Tried working with them for YEARS to get the data right because if it was correct, it would be so useful. Once I audited the data, the calls had nothing to do with the keyword data that was being reported. Until my arrival, the company was making decisions based on CTM's INCORRECT DATA! I implemented every change they recommended, including purchasing more numbers and inputting more sources but it was never resolved. When we decided to leave, they had auto-renewed our account and promised to refund, but did not. Additionally, many of the calls at the end were robocalls or hangups.

Andrew
Senior Admissions Representative (USA)
Istruzione superiore, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CallTrackingMetrics is Truly Effective in Daily Use!

5,0 anno scorso

Aspetti positivi:

Effective resource to consistently collaborate with both prospective/current students. I utilize the softphone and converse communication as a part of my daily workflow.

Aspetti negativi:

In-bound calls don't always pop up when they should.

Risposta di CallTrackingMetrics

anno scorso

Thank you for your feedback! We're thrilled to hear that CallTrackingMetrics has been an effective tool for your daily workflow, facilitating seamless collaboration with students. We'll look into the issue with inbound call notifications to ensure a smoother experience going forward.

Elijah
Vice President of Digital (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Effective Call Tracking Solution

5,0 anno scorso

Aspetti positivi:

CallTrackingMetrics is feature-rich with a barebones approach. The software is intuitive and straightforward to use and implement product features. The UI is clear, fast, and easy to navigate.

Aspetti negativi:

Some newer product features, like Conversation Analytics, aren't as easily accessible and you'll have to do some digging in the UI to find and implement them, as the help center and knowledge base only cover rudimentary topics.

Tana
Operations Lead (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use and set up in minutes

4,0 anno scorso

Aspetti positivi:

We are able to easily purchase and set up multiple numbers quickly for different lead sources in a matter of minutes. I appreciate that installing the code onto a site is very quick and efficient - it's a matter of just adding a javascript to the header of the site! When you're working with hundreds of clients, and even more numbers - every second saved is worth it! Plus, their customer service is great and any issues are usually solved very quickly.

Aspetti negativi:

You can globally set a source, and then apply it to various numbers. However, if you edit that source, it doesn't roll out to the numbers it's assigned to. You have to go through and set that source again. When you're dealing with hundreds of clients, it can be a real drag to have to make those adjustments. I'd love it if they'd let you make global source changes, and then upon save, roll it out to every assigned number with that source.

Risposta di CallTrackingMetrics

anno scorso

Thank you for your detailed feedback! We're thrilled you find our platform easy to set up and appreciate your time-saving tips; we'll certainly consider your suggestion for global source changes to enhance user experience.

Liberty
Account Representative (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great product

5,0 anno scorso

Commenti: I use CTM daily. It is a great service. I wish it was a little more user friendly. The team at CTM is great and very helpful with my tickets.

Aspetti positivi:

There are multiple different tools to use within CTM. It is a one-stop shop for your call-tracking needs.

Aspetti negativi:

There are changes weekly/monthly. You might try to add something one month, and the process will be different the next month. They also removed their chat feature and replaced it with a bot.

Risposta di CallTrackingMetrics

12 mesi fa

Thank you for sharing your feedback on our product! We're thrilled to hear that our comprehensive suite of tools has been beneficial for your call-tracking needs, and we greatly appreciate your ongoing support. Your comments are invaluable to us, and we're dedicated to continuously improving user experience while providing top-notch support for our customers.

Sabrina
Digital Marketing Coordinator (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Enhancing Campaign Performance and Marketing Attribution

4,0 anno scorso

Aspetti positivi:

CallTrackingMetrics has been a very valuable tool for our marketing team, largely due to its user-friendly interface and features. We like that it allows us to efficiently track the results of our multichannel marketing campaigns by accurately attributing phone leads to their sources. Call recording has been a particularly beneficial feature, as it has helped our clients identify high-performing channels with longer call times and high-quality leads, allowing us to make data-driven campaign improvements. Also, implementing CallTrackingMetrics is simple for our development team, and it has integrated well into our workflow. Overall, we thoroughly enjoy how utilizing CallTrackingMetrics enhances our marketing efforts!

Aspetti negativi:

While we enjoy utilizing CallTrackingMetrics as part of our ongoing campaigns, we would like to see more robust and customizable reporting capabilities to share with our clients.

Victoria
Analyst (USA)
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CTM is the best!

5,0 anno scorso

Aspetti positivi:

The platform itself is great and easy to use. However, their customer service and support is unmatched!

Aspetti negativi:

No connection as of yet with looker studio.

Risposta di CallTrackingMetrics

anno scorso

Thank you for your wonderful feedback! We're thrilled that you find CallTrackingMetrics the best and appreciate your praise for our user-friendly platform and unmatched customer service. I am also excited to let you know that we do have an integration with Looker Studio! Here is a link to learn more about it: https://www.calltrackingmetrics.com/solutions/integrations/google-data-studio/

Matthias
Senior Project Manager (Canada)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

CTM Ability

5,0 anno scorso

Commenti: Good quality of call and easy to use are my best takeaways

Aspetti positivi:

easy to use and love the quick view of the convo

Aspetti negativi:

Can't link to Hub Spot directly. Need to make it able to allow for use inside HubSpot to make calling and client account to be all on one screen.

Risposta di CallTrackingMetrics

12 mesi fa

Thank you for your valuable review! We're glad to hear that you find our CTM platform easy to use. Your feedback regarding integration with HubSpot is noted, and we're continuously working to enhance our features to provide a seamless experience for our users.

Nick
Sales Manager (Canada)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sales Manager Review

5,0 anno scorso

Commenti: Overall, it has been a positive experience for both myself and clients.

Aspetti positivi:

Ease of use - simple to attribute marketing efforts

Aspetti negativi:

Dashboard can be a little complicated until you become familiar with it

Risposta di CallTrackingMetrics

anno scorso

Thank you for sharing your experience! We're glad to hear that CallTrackingMetrics has made attributing marketing efforts easier for you, and we appreciate your feedback on the dashboard. We're continuously working to improve usability, and we're thrilled that both you and your clients have had a positive experience overall.

Remi
Senior Account Executive (Canada)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Reliable and useful

5,0 anno scorso

Aspetti positivi:

It's reliable and helps showcase value to customers

Aspetti negativi:

the dashboard is not the easiest to use.

Risposta di CallTrackingMetrics

anno scorso

Thank you for your feedback! We're glad to hear that you find CallTrackingMetrics reliable and valuable, and we'll continue working to improve the dashboard for a smoother experience.

Kevin
Consultant (USA)
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Enjoying the call System

5,0 anno scorso

Aspetti positivi:

It allows everyone in the company to have a toll free number for our clients

Aspetti negativi:

No Cons this has worked well above expectations

Risposta di CallTrackingMetrics

12 mesi fa

Thank you for your positive review! We're delighted to provide your company with toll-free numbers for enhanced client communication. Your satisfaction is our priority, and we're committed to continuing to meet and exceed your needs.

Kevin
Analytics Strategist (USA)
Internet, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

CTM is a proven asset

5,0 2 anni fa

Commenti: I've been using CTM since 2014 and have learned a lot over that time. We are using CTM for almost all of our customers and most have more than one tracking number. If I ever have questions the support chat is able to help me figure out the issue or QA something in a sub-account. We've been very happy with our experience with CTM.

Aspetti positivi:

CTM continues to upgrade the platform to accommodate GA4 and other platforms we need to integrate with. It doesn't take long to set up sub-accounts and buy numbers, which is a plus.

Aspetti negativi:

I don't have any cons really. There are some features I don't use, but I'm sure they are used by other companies but that is just me nitpicking.

Dean
CVO (USA)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The Best Call Management Platform - CallTrackingMetrics.com

5,0 5 anni fa

Commenti: Solved my marketing source tracking, intergrated with almost everything. Solved all my call center issues. So many many issues were solved including the micro picky issues.

Aspetti positivi:

CallTrackingMetrics.com (CTM) is by far the most complete and versatile call management platform I have ever seen. Plus its got a killer call center system built right in. I can't count the number clients whole love this system. And during this corona virus crisis, switching from an office to home was so simple and totally seamless. We and are our clients didnt skip a beat. I have been with CallTrackingMetrics.com since 2014. Yep! And, I could go on and on. From thier willingness to keep advancing their platform, great customer service, marketing source tracking, and so much more, CTM has played a huge part in our company's and our clients' success!

Aspetti negativi:

Nothing!!! Seriously. Just an awesome platform!!

Risposta di CallTrackingMetrics

5 anni fa

Thank you for the 5-star review, Dean. We appreciate your business and look forward to many more successful years of partnership! As always, please let our team know if there's anything we can do to improve our product or services to better meet your needs.

Traver
Marketing Specialist (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great Call Tracking Software with First Class Support

5,0 5 anni fa

Commenti: Overall I love CTM. It's helped us keep better track of how customers are finding out about us, it helps us keep record of our phone calls for legal purposes, and it helps us develop our customer service by listening to past calls and evaluating where we could have done better.

Aspetti positivi:

The primary tracking log is really easy to use and sort. It's also super easy to get new tracking numbers and apply them to different aspects of your business. The best part about CallTrackingMetrics is their support. Anything you could possibly ever want to do, but don't know how to do it can be answered through calling CTM. They'll walk you through the process whether it's you first day, or you've been a customer for many months.

Aspetti negativi:

The reports aren't really all that useful. It lacks a lot of sorting features I could use. Don't remember what they are because I gave up on the reporting section a long time ago. It's also pretty difficult to setup anything with the software on your own. There's so many options in the back end, that you can't tell how to do anything. So it almost always necessitates a call to CTM to set anything up. They're pretty great, though, so calling them isn't a chore or a bother. Unless they're having meeting, cause for some reason they take ALL of their employees into a meeting at once. There have been times where I've needed immediate help and no one is there to take the call because they're "in a meeting learning about new features." Leave at least one person to answer calls please. Train your employees in waves.

Anel
HR Manager (USA)
Gestione delle risorse, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Call Metrics Review-HR Feedback

5,0 2 anni fa

Aspetti positivi:

It is user friendly, easy to train our new team members in and has made a positive difference for our team.

Aspetti negativi:

It would be nice to have more support on the set up for our small family business. We are discovering features on our own and as we need them. I am sure there is much we have access to that we are not aware of.

Patrick
CMO (USA)
Salute, benessere e fitness, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The product is excellent but the support is Amazing!

5,0 2 anni fa

Commenti: Head and shoulders above CallRail. Is a fundamental component of everything we do. 5-Star

Aspetti positivi:

Integration with Salesforce and Google products.

Aspetti negativi:

Separate setup for numbers and sources...would be nice if it were one process

Utente Verificato
Utente LinkedIn Verificato
Organizzazione eventi, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Highly recommended

5,0 2 anni fa

Aspetti positivi:

It is very friendly user, you can easily use the features.

Aspetti negativi:

I think the softphone, there should be a way to improve it.

Cathy
Inside Sales Rep (USA)
Proprietà immobiliari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Daily Tool

5,0 2 anni fa

Commenti: My overall experience with Call Tracking Metrics A Great Program that was created for the work place

Aspetti positivi:

Within our entire company, we utilize Call Tracking Metrics it is the quality tool. We can make calls, see the time of the calls, can listen and review every call.

Aspetti negativi:

Everything is fine, but when we send a text to a customer I would like to receive a notification if the customers respond

Lauren
Marketing Manager (USA)
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Review of CTM

4,0 2 anni fa

Commenti: I am able to capture and record in real-time all inbound leads from my Google Ads. The data I receive helps me optimize and change the content within my Google Ads.

Aspetti positivi:

CTM is an easy, robust, straightforward software. I found the setup to be easy and quick, purchasing a number and being able to connect my Google account to start recording and watching inbound calls. The dashboard is easy to navigate.

Aspetti negativi:

No cons at this time. I find that what I use CTM for, I have no cons to report, and it provides me with the integration I need.

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Simple tracking, lacking features

4,0 4 anni fa

Commenti: It works but doesn't fully get the job done. We have switched most of our sites to other providers.

Aspetti positivi:

It was very easy to set up CTM on a website. There's nothing that's rocket science here. It's a call tracking tool. The email reports are very nice.

Aspetti negativi:

It doesn't have as many robust integrations as CallRail, and the interface is a bit clunky. There have been a lot of issues with Google Analytics and Google Ads after using CTM.

Maria
Marketing (USA)
Industria edilizia, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great product

5,0 2 anni fa

Commenti: Great, haven't had any issues with

Aspetti positivi:

Great for tracking online leads and knowing were on what landing page they landed

Aspetti negativi:

I dont have anything bad or have experience anything negative so far

ethan
Owner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Jump aboard Call Tracking Metrics! - The Smartphone Doctor

5,0 2 anni fa

Commenti: We are solving the problem of being able to INSTANTLY respond to customers!

Aspetti positivi:

Integration with the existing instant quote widget built-in to our website was seamless and now customers are able to receive a text message of a quote on our repairs we offer!

Aspetti negativi:

No cons from us. The software works great and we use it everyday.

Dawn
CMO (USA)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Most comprehensive call tracking software available.

5,0 4 anni fa

Commenti: really great. Support is always there to walk you through fixing issues right on the phone.

Aspetti positivi:

full featured, but you only pay for what you use!

Aspetti negativi:

all those features makes it a bit more complex to set up and diagnose issues.

Risposta di CallTrackingMetrics

4 anni fa

Thanks for the great review, Dawn! And, we agree that our support team is the best in the business, so if you ever need anything, don't hesitate to reach out!