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Informazioni su HubSpot CRM
HubSpot CRM è una soluzione CRM totalmente gratuita, versatile e intuitiva che ogni team di vendita apprezzerà.
Hubspot is also great for start-up companies or small businesses, as the pricing is more fair and other CRM tools can be overkill for a small company.
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Filtra le recensioni (4.263)
Utilizzo
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Filtra le recensioni (4.263)
Alternative considerate:
start small and grow fast
Commenti: Ottimo supporto con diversi partner disponibili sul mercato, media curva di apprendimento che permette di essere operativi dal momento zero. Vasto marketplace con numerose soluzioni integrabili
Aspetti positivi:
One click setup ed un modello pragmatico di implementazione e sviluppo con un interessante modello di profilazione e possibilità di sviluppo pressoché infinite.
Aspetti negativi:
Se non governato correttamente da troppa libertà di configurazione. Qualche limite alla numerosità di chiamate sopratutto se aumentano considerevolmente.
Alternative considerate:
Dopo tanti CRM finalmente quello giusto
Aspetti positivi:
Hubspot è configurabile al 100% e si presta a tutti gli usi e a tutte le categorie merceologiche di azienda, da quando lo utilizziamo abbiamo aumentato anche la produttività tracciando ogni fase dal contatto con il cliente fino alla chiusura del contratto.
Aspetti negativi:
La configurazione a volte non risulta proprio facile ed intuitiva ma i tecnici sono professionali e competenti e ti guidano rispondendo a tutte le tue necessità
Semplicità e completezza
Commenti: L'ho configurato con il mio software servizio clienti 3cx e, con pochi passi, sono riuscito a farlo funzionare perfettamente. Credo che per il prezzo e per la completezza sia uno dei CRM migliori qualità/prezzo
Aspetti positivi:
La cosa che più mi ha attratto di questo programma è stata la facilità di configurazione e lo sblocco di tutte le funzioni anche nella modalità gratuita. La sua interfaccia intuitiva e facile da usare. Vasta gamma di reportistica e analisi.
Aspetti negativi:
Il problema principale riscontrato è la mancanza di assistenza per personalizzazioni fuori programma e quindi, se necessiti di modifiche al sistema, queste non saranno prese in considerazione.
Alternative considerate:
Ottimo prodotto ma non per tutti
Aspetti positivi:
La versione free è molto utile per iniziare a lavorare in poco tempo. Limitata,ma di buon livello
Aspetti negativi:
Non è intuitivo come mi aspettavo. Darlo in pasto a persone che non hanno mai usato un CRM sarebbe un rischio, potrebbero perdere molto tempo per capirne le funzionalità
Very top
Commenti: Senza problemi. Fila sempre tutto liscio
Aspetti positivi:
Aumenta le vendite grazie al lead generation
Aspetti negativi:
Il sistema è automatico ed efficace in misura eccellente.
una soluzione completa per la gestione dei clienti
Aspetti positivi:
HubSpot CRM è una soluzione completa e user-friendly per la gestione delle relazioni con i clienti. Offre molte funzionalità, tra cui gestione dei contatti, gestione delle opportunità, automazione del marketing e analisi avanzate. Il software è molto integrato e facile da usare, il che lo rende ideale per piccole e medie imprese. Inoltre, è gratuito e offre una vasta gamma di integrazioni con altre applicazioni. In generale, HubSpot CRM è una soluzione solida e affidabile per le aziende che cercano un modo semplice e veloce per gestire le loro relazioni con i clienti.
Aspetti negativi:
Forse il costo potrebbe essere inferiore
Alternative considerate:
CRM Aziendale
Aspetti positivi:
estremamente intuitivo, ed immediatamente fruibile - ottimo nella gestione di prospect e lead
Aspetti negativi:
potrebbe essere meglio nella gestione di eventuali pipeline di vendita
Alternative considerate:
Best For Scaling Small Business RevOps
Commenti: We are excited to keep trying new features on HubSpot that continue to augment our marketing and sales processes. Our team is gearing up this first quarter to implement there new AI integration into our business processes, excited for the year ahead!
Aspetti positivi:
There are so many features that have been added on throughout the last few years, and we think AI is going to augment that. The most important process is moving leads down the pipeline for us with different automations, and assigning different team members self-qualified leads that can book calls through the HubSpot calendar. Apart from automations we are also very happy with how the Hubspot chat features connects to other social networks, critical for connecting leads to sales and customers to support.
Aspetti negativi:
Lead capture feature isn't as flexible as other form competitors like TypeForm, it would be nice to have a component that didn't initially overwhelm visitors with the input fields.
Alternative considerate:
A free option for small teams
Aspetti positivi:
We use the free version that is packed with robust features like contact management, email tracking, and a customizable sales pipeline, that makes the app accessible either to small teams like ours. The integration capabilities are a major highlight—we’ve seamlessly connected HubSpot with tools like Google Workspace, aweber, Wordpress website, etc., ensuring a smooth workflow.
Aspetti negativi:
While HubSpot CRM offers a strong set of features in its free tier, many of the more advanced tools, such as detailed reporting and automation workflows, are only available in the higher-priced plans. For a small team like ours, the cost of scaling to paid plans is expensive compared to other options. The software has got tons of features and customization capabilities making hard to understand which are useful for small teams.
Great Product But Not Affordable for the average small/medium business
Commenti: Great, except it is too expensive. There are other CRMs that are much more affordable.
Aspetti positivi:
All the big boy toys for the little guy.
Aspetti negativi:
The cost. Small and medium size businesses are priced out of the market.
Alternative considerate:
Best CRM for all. Easy and FREE too.
Commenti: Very successful and easy to use. Greatly increased sales and made it much easier to manage clients and stay ahead of the game with relevant notes and details about each job.
Aspetti positivi:
It's very intuitive and easy to use. Lots of free options too. I used to organise contacts and manage when I last contacted each person and their details or notes.
Aspetti negativi:
Sometimes it was tricky to setup. For example there is no entrepreneur option, they have to have the contact details for a person and then assign them to a company as opposed to just combining these into one with a entrepreur/sole trader option.
Alternative considerate:
Hubspot CRM can improve your sales process adherance
Commenti: On boarding team is excellent. They really ensure you are set up for success. Although after your first year on the platform they really only check in around renewal time.
Aspetti positivi:
Sales sequences, Deal journeys, Reporting and Dashboards, Slack Alerts
Aspetti negativi:
Cost increases annually without new features. There has been no advancement to include AI to automate deal progression, updating Hubspot information etc.
Alternative considerate:
HubSpot for customer connections
Aspetti positivi:
Great user interface, perfect to track customer relationships and keep in touch with leads.
Aspetti negativi:
It is a little more expensive than some options but still less that Salesforce.
Alternative considerate:
Intuitive platform & easy to use, with great support available
Aspetti positivi:
Intuitive platform, continuously updated with new features. Great support & clean UI.
Aspetti negativi:
A large chunk of sales teams are not as familiar with HubSpot vs Salesforce which made it more of a learning curve for them. The platform is also more fixed in what can be customized, which is both a help & hindrance in some ways.
Best Decision Ever- Moving to HubSpot
Commenti: Our company has recently moved from another platform to HubSpot and honestly it was the best decision ever. Hubspot has very neat interface. The training was also easy and useful. Even if you have never used HubSpot, you will get it.
Aspetti positivi:
The beautiful interface which makes it so easier to work without getting confused.
Aspetti negativi:
A bit expensive than expected. A little less price would be a good deal.
Great CRM for small business
Commenti: This is a great CRM to use across a team. As a manager it is easy to track and see how the team is doing, KPI's can be tracked and recorded, but you can also see the small details of the effort of the team. The software is very intuitive, and easy for people to just make part of their daily routine. Helps to keep everyone on track and make sure that we are performing at our top capabilities.
Aspetti positivi:
HubSpot is really easy to implement and has the features that my team needs. We have been able to onboard multiple account managers, and make sure they get up to speed quickly. The CRM is very intuitive, and one account manager can leave information for another to make sure deals are always being closed.
Aspetti negativi:
It can be a little pricey on the monthly budget, but with the way it is used, it can be worth it.
Intuitive CRM with Great Features
Commenti: Overall, HubSpot CRM has been a great tool for managing customer relationships and marketing efforts. The interface is clean, and it's easy to use. It’s effective for organizing contacts and nurturing leads.
Aspetti positivi:
The ease of use and automation features were standout. It simplifies lead management, tracks customer interactions, and automates follow-up tasks. The integration with email and marketing tools also saved time.
Aspetti negativi:
While it’s powerful, some advanced features are limited in the free version, and full functionality requires a paid plan. This might not be ideal for small businesses with budget constraints.
A Nightmare in SaaS: HubSpot's Sales Trap and Operational Chaos
Commenti: Choosing HubSpot over Salesforce was one of the biggest, most damning decisions I've ever made for the growth of my company, Desygner, which boasts 40 million users. We initially moved to HubSpot due to a tempting 90% discount, but what seemed like a cost-saving choice turned into a nightmare that has plagued us for the past three years. HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster. Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare.
Aspetti positivi:
HubSpot's sales team is stellar at their job, perhaps the only good thing about them. Their ability to upsell and ensnare us into buying more and more was phenomenal. Unfortunately, that’s where the positives end. The product itself is a disaster.
Aspetti negativi:
Buggy and unreliable Extremely confusing interface Ineffective and unusable for sales teams Constant upsells to access essential features Bloated and dysfunctional system Significant financial investment with minimal return Lost opportunities due to operational inefficiencies Buggy is an understatement. Confusing is far too kind. I love software, but this product makes me want to rip my hair out every time I use it. It’s so problematic and unreliable that my sales team flat-out refuses to use it. Despite investing over $150,000, the real cost isn’t just financial—it’s the lost opportunities and the mess this bloated, dysfunctional system has brought to our operations. HubSpot’s constant upsells are infuriating. To get anything reasonable done, you’re pressured into buying more features. The product is bloated, and I wouldn’t recommend it to any business, especially if you have more than a few employees. Even then, why bother? After enduring this chaos for three years, it’s time to escape. HubSpot was supposed to help us grow, but instead, it’s been a massive hindrance. If you value your sanity and business growth, steer clear of this nightmare.
Hubspot is a tool that I rave to anyone that will listen, it has been a gamechanger to our business!
Aspetti positivi:
I really like how easy to use it is, how to pull data and reports and create workflows and automations. Also, there customer support is top notch!
Aspetti negativi:
I honestly don't have any cons, other than it is pricier than some other CRM tools we looked at but we used it as our one stop shop for Sales, Marketing and Support.
Best CRM lots of money can buy
Aspetti positivi:
HubSpot excels in many things, contact/company/deal creation and association, email marketing, and automation. HubSpot really shines once the "Workflow" features are activated. Users can create automation that are, quite literally, only limited by your imagination. For example, form submissions on your website can lead to automated emails, adding a contact to a list, a sales pipeline, or hundreds of other things!
Aspetti negativi:
Ease of use. Employees require a decent amount of onboarding to use HubSpot, and as your database grows, can become quite overwhelming and confusing to new employees. There are so many features and details that if a company doesn't have proper documentation, new employees can make quite a few mistakes with their data quite easily.
Alternative considerate:
HubSpot and Small Business Sales Growth
Commenti: Overall, our experience was positive, and our sales team has no complaints. Again, we find our limiting factor is more on the growth of our service department. HubSpot, is a mobile friendly CRM that works great for a growing sales team. Additional marketing features can be added, but that is a separate cost, unless you have in house marketing talent.
Aspetti positivi:
HubSpot is great at tracking relationships at the individual level. These can be tracked from prospect to conversion, and all related activity can be easily tracked and revisited. Dashboards can be setup to track meta data, but is limited in how it can be customized.
Aspetti negativi:
All of our dislikes in HubSpot are related to the service side. The sales side of this CRM is sufficient or better to other CRM's, but is limited in customizable solutions. This will need to be discussed when considering your companies specific needs.
Hubspot CRM - absolute gamechanger for me!
Commenti: So far my overall experience has been positive, the entire team has moved onto Hubspot seamlessly and it is so easy to use and navigate which has really helped get everyone on board for using it. Highly recommended
Aspetti positivi:
The ease of finding contacts and being able to see customer/business interactions. The pipeline is a dream and makes my life so much easier allowing me to find specific deals really quickly. The data logging is incredible and the ability to email straight out of Hubspot is great - it just makes life so much easier and streamlined!
Aspetti negativi:
Sometimes it says I can't auto log an email from outlook as I'm not logged into Hubspot when I am, but even so the email still logs so not really a bad thing but little bit of an irk
A robust CRM system that has significantly enhanced our complex and highly technical environment with precision and efficient communication
Commenti: HubSpot CRM has provided us with a significant edge. Investing in this CRM has not only streamlined our project management but also improved our customers communication and sales processes. Adopting HubSpot CRM has also enabled us to make more data driven decision and ultimately reformed our operational efficiency . Better client relations has led to the growth of our organisation. We will continue partnering with HubSpot CRM for our firm to continue succeeding in this digital era.
Aspetti positivi:
Integrating HubSpot CRM into our workspace systems and tools was a paramount resolution. We have reaped so many benefits since day one of deployment. The comprehensive project management tools incorporated in HubSpot enable us to navigate through the numerous stages of project execution. It enable us to track progress, seamlessly allocate resources and ensure that we complete our project tasks on time. Additionally, it has centralised all our data including cast project information, product design docs, contract and customer information making this information accessible to the entire team. We highly appreciate the powerful marketing automation tools. They enable us to create result oriented marketing campaigns and follow leads from these campaigns. It is also easy to now keep clients informed about new products. The sales cycle has therefore smoothened and become more efficient providing our sales team with accurate insights of prospects. The reports on sales performance and customer engagements enable us to strategically plan and address business issues. HubSpot CRM has enabled us to build on our creativity to our own advantages. We have fully polished and customized our dashboard to only display our metrics and KPIs. This provide us with a wide vie if our performance on realtime
Aspetti negativi:
HubSpot CRM stands out from the rest of systems. It seamlessly integrates with our design tools and project management tools enabling us to create a more unified workflow that has eliminated manual data entry. Also we have b en able to scale it and add features to operate our complex environment.
HubSpot CRM is a superstar for building strong relations with customers.
Commenti: We have climbed the ladder of success in building strong relationships with our customers thanks to the good work by HubSpot CRM. It is very easy to customize which allowed us to achieve the right tool for the job that perfectly suits our needs. HubSpot CRM has helped take every possible opportunity we have to build up on our customer interactions.
Aspetti positivi:
HubSpot CRM incredible customer engagement functions like the chatting and meetings gives us an efficient way to interact with our customers. It gives us detailed reports that help us analyze our customer engagements and take actions to improve our customer relationships. It has great sales visual boards that allow us to monitor our sales activities in real time.
Aspetti negativi:
HubSpot CRM has nothing that does not amuse us. All functions are very useful and respond really well to our requests.
"Empowering Growth: A Comprehensive Review of HubSpot CRM"
Commenti: HubSpot CRM generally offers a positive experience with its user-friendly interface, comprehensive features, and effective automation tools, helping businesses streamline their sales and marketing processes efficiently.
Aspetti positivi:
The intuitive interface, comprehensive features, and robust automation capabilities are what I liked most about HubSpot CRM.
Aspetti negativi:
One drawback I found with HubSpot CRM is that some advanced features may require additional payment beyond the free version, which could be a limitation for budget-conscious users or smaller businesses.
