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Informazioni su Hostaway

Software n°1 al mondo per la gestione di canali per PMC! Connetti, elenca e gestisci proprietà e team da un'unica posizione.

Ulteriori informazioni su Hostaway

Aspetti positivi:

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation.

Aspetti negativi:

Export function to Booking.com somewhat limited - can not create extra rooms via hostaway, bed setup not ideal for representing non-traditional bedding.

Valutazioni di Hostaway

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,8
Caratteristiche
4,7
Rapporto qualità-prezzo
4,6

Lo consiglieresti?

8,9/ 10

Hostaway ha una valutazione complessiva di 4,8 stelle su 5, calcolata sulla base di 1.299 recensioni degli utenti di Capterra.

Hai già usato Hostaway?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (1.299)

Midge
Owner
Utente LinkedIn Verificato
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Support from Hostaway

4,0 3 anni fa
Sottotitoli in italiano disponibili nel lettore video
Martina
Segretaria Amministrativa (Italia)
Industria alberghiera, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Un ottimo software di gestione prenotazioni

5,0 4 mesi fa

Aspetti positivi:

Ho conosciuto questo software tramite capterra e ne sono rimasto sbalordito: riesce a rendere semplice la gestione delle prenotazioni delle camere, integrandosi perfettamente con Air BnB. Consiglio!

Aspetti negativi:

Non ho trovato davvero nulla di spiacevole

Andrea
Impiegato (Italia)
Internet, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Ottima ma migliorabile nella personalizzazione

4,0 4 mesi fa

Commenti: E' come un'opzione robusta per chi gestisce più proprietà e cerca una soluzione centralizzata

Aspetti positivi:

Hostaway offre una piattaforma integrata per gestire più proprietà, facilitando l'amministrazione delle prenotazioni e della comunicazione con gli ospiti. Integrazioni Efficaci: Supporta integrazioni con vari canali di prenotazione e strumenti di marketing, migliorando la visibilità delle proprietà e le opportunità di vendita. Assistenza Clienti: Ha un buon servizio di supporto, con risorse disponibili per aiutare gli utenti a risolvere problemi e ottimizzare le operazioni.

Aspetti negativi:

C'è poca personalizzazione dei moduli di prenotazione o delle comunicazioni agli ospiti

Veronica
owner (Italia)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Ottimo!

5,0 2 anni fa

Aspetti positivi:

La facilità con cui si connette ad Airbnb e alle altre OTAs. La chiarezza delle schermate e del calendario, la facilità di utilizzo. La completezza delle funzioni. Il booking engine è ben fatto, semplice da consultare per i clienti. Ottime sessioni di onboarding con la gentilissima e bravissima [nascosto contenuto sensibile].

Aspetti negativi:

Non ha un sistema di check in integrato che funzioni con le autorità italiane (ma poco male, si può usare un'estensione )

Dave
Dave
Managing Member (USA)
Utente LinkedIn Verificato
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Great Experience with Hostaway

5,0 3 settimane fa Nuova

Commenti: Very easy setup and communication, the dashboard is user friendly and intuitive

Aspetti positivi:

Integration, expertise and overall simple setup of product

Aspetti negativi:

I'm overall very happy with the product, just make sure you are comfortable with more advanced IT applications.

Jaryn
Owner (USA)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

[sensitive content hidden] Onboarding

5,0 3 settimane fa Nuova

Commenti: So far product has been game changing for my business.

Aspetti positivi:

Customized onboarding support. [sensitive content hidden] my onboarding specialist new everything about the product and how to teach it from top to bottom. As he was really my only interaction with the company besides my sales rep, he really was 'hostaway' to me and did an incredible job setting me up for success with the software and also just helping to set the overall tone for hostaway as a company. Couldn't recommend him enough.

Aspetti negativi:

Haven't found a 'con' yet. Product is really top notch for managing multiple properties across multiple platforms.

Alternative considerate: Guesty e Hospitable.com

Perché passare a Hostaway: My sales call was 1000% better with Hostaway. Price for onboarding as well as monthly was more competitive. Hostaway also had the best reviews on the web about the product.

Keith
MD (UK)
Tempo libero, viaggi e turismo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Hostaway - good but painful!

3,0 11 mesi fa

Commenti: We moved from Hostify to Hostway due to the greater amount of features available. Whilst we still believe we did that right thing it has taken a time, effort and money to get things working well. Even now, 2 months later we are uncovering syncing errors which have cost us dearly. Anyone thinking of using this product needs to make absolutely sure that data is being snycronised correctly. It's also worth noting that whilst Hostaway has a very in depth online help centre the actual customer services is frustrating whereby agents don't seem to understand the problems.

Aspetti positivi:

Amount of Features Owner Statements Guest Portal Booking Engine

Aspetti negativi:

Data Synchronisation Payment Processing Customer Support Task Management Analytics Financial Reporting

Alternative considerate: Guesty

Perché scegliere Hostaway: We moved from Hostify to Hostway due to the greater amount of features available.

Software precedente: Hostify

Perché passare a Hostaway: We chose Hostaway over Guesty due the the price difference.

Ali
Managing Director (UK)
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

First class technology and support

5,0 3 mesi fa

Commenti: Brilliant, a lot to learn but great support and running 30+ single handedly

Aspetti positivi:

The technology and functionality is brilliant but without the customer support, I would have struggled and [sensitive content hidden] has been amazing.

Aspetti negativi:

Living in a seasonal area, it’s necessary to snooze properties over the winter but you have to delete them or pay which is a problem as lose all the data

Alternative considerate: Smoobu, StayFi e Wheelhouse

Perché scegliere Hostaway: PTK Connect, Pass the keys are a franchise who took a lot of money and had an over complicated system

Perché passare a Hostaway: Best price with all the functionality I needed

Steven
Owner (Canada)
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

First Onboarding Call

5,0 4 settimane fa Nuova

Commenti: Ace Colonia was an awesome guide to show me the ropes of the platform and I can't wait for the rest of the onboarding sessions!

Aspetti positivi:

All the tools and integrations seem very straightforward and streamlined once you know how to navigate the platform. Additionally, making your own website was literally just the click of a button

Aspetti negativi:

Wouldn't say its a dislike there is just a ton of pages and tabs I need to familiarize myself with and it will probably take some time.

Flora
CEO Founder (Grecia)
Tempo libero, viaggi e turismo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Hostaway Appreciation

5,0 3 settimane fa Nuova

Commenti: Hostaway works well with us. The process is smooth although we are new to this platform, it provides us with many tools.

Aspetti positivi:

Our hostaway boarding was with [sensitive content hidden]. He was extremely kind and patient with all our questions. He went above and beyond to answer all our questions and concerns. From Blend In Blue we rate [sensitive content hidden] with a 5star. He made our onboarding a pleasant experience. We greatly appreciate [sensitive content hidden].

Aspetti negativi:

We find difficulties in contacting support and receiving replies that solve our issue.

Alternative considerate: Lodgify

Perché passare a Hostaway: We received excellent customer service from our first connecting agent.

Patricia
Owner (Canada)
Proprietà immobiliari, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Happy with my onboarding specialist [sensitive content hidden]

5,0 3 settimane fa Nuova

Commenti: I have had a wonderful experience with Hostaway. They have all been very patient with me especially my onboarding specialist [sensitive content hidden] ! She has been great. She communicates well and explains every step in great detail. If I ever am confused about anything she always takes the time to properly explain until I am no longer confused. I always look forward to our google meet. [sensitive content hidden] has been very accomodating when I had to reschedule. I can not say enough good things about this lady !

Aspetti positivi:

I like the fact they have a 24 hour customer service number.

Aspetti negativi:

I can not say I like anything least because I love everything about hostaway!

Emma
Executive Assistant (USA)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Thank you, [sensitive content hidden]

5,0 4 settimane fa Nuova

Commenti: Great service, fast and very knowledgable!

Aspetti positivi:

I had the pleasure of working with [sensitive content hidden] when I called Hostaway support! [sensitive content hidden] was patient, knowledgable, and walked me through my problem step-by-step. Highly recommend!

Aspetti negativi:

I am new to the platform, so some of the features aren't that intuitive to me yet.

Chad
owner (USA)
Proprietà immobiliari, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

NICE for the most part !!

5,0 mese scorso Nuova

Aspetti positivi:

Hostaway is a nice program to use for the most part. Some things could be better.

Aspetti negativi:

When they are adding things or changing things , Hostaway must think everyone is in IT Development and can move around the system rapidly. They need to " dumb down somethings " to make it more user friendly and remember , some of us users are only here couple times a month and NOT using it every day , so we forget some things. Most times I can not reach anyone via phone for a quick question.

Ken
Owner (USA)
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Customer support like no other PMS

5,0 mese scorso Nuova

Aspetti positivi:

Excellent support for any questions. The on-boarding process was super helpful. Our on-boarding specialist was FABULOUS!! Very knowledgeable and able to help us with all of our questions as we got going.

Aspetti negativi:

The app needs more development as it is not as robust as it could be. Needs to include more of the features found on the desktop browser.

Oren
Admin (USA)
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Better than all 3 that we tried (Guesty, Eviivo, Lodgify).

5,0 7 mesi fa

Commenti: Friendly staff, easy and professional onboarding.

Aspetti positivi:

After having nightmares with Guesty and the very expensive Eviivo (Lodigfy doesn't even deserve my attention--sorry:(

Aspetti negativi:

So far nothing---I like it a lot. Easy to work with, friendly, and PHONE SUPPORT that actually helpful. Guesty's phone support (if you're to get it), is useless. Their agents are not trained well. They will simply create a ticket which you could have done from the email---It was very annoying.

Jonathan
Jonathan
Owner (Canada)
Utente LinkedIn Verificato
Industria alberghiera, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Incredible onboarding and features

5,0 8 mesi fa

Commenti: Fantastic! I'm thrilled that we can promote our listings on multiple channels and manage them all in one place. Additionally, the support structure is excellent—the guides are very helpful, and you can always connect with someone at any time if you have questions.

Aspetti positivi:

I had multiple sessions with an onboarding specialist, [sensitive content hidden]. These sessions included setting up all of our listings across relevant channels and exploring all the features Hostaway offers. This included calendar sync, reservation management, smart locks, inbox integration with all channels, automated tasks like cleaning, Stripe setup for receiving payments, and creating our own website (which was very straightforward). Without the onboarding and walkthroughs with [sensitive content hidden], setting everything up would have been a daunting task. So far, everything syncs up well and on time!

Aspetti negativi:

The integration with Booking.com could be smoother, but this appears to be an issue on Booking.com's side, not with Hostaway.

Alternative considerate: Guesty e Lodgify

Perché passare a Hostaway: Hostaway's accessible and available support was a major factor in my decision. Additionally, the cost structure of Hostaway is more attractive to me since it is a fixed cost rather than a percentage-based fee. Furthermore, I understand that Lodgify and Guesty use third-party APIs, whereas Hostaway has its own APIs. This means I expect Hostaway to resolve any issues much faster without relying on third parties.

jonathan
Owner (USA)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

So happy i chose hostaway for my short term rental business

5,0 3 mesi fa

Commenti: 100% satisfied. best customer service that i have ever dealt with

Aspetti positivi:

very professional and if i ever need anything they answer right away

Aspetti negativi:

the only thing that they have no control over is the transfer of info to different platforms, some info goes and some you have to do manually. but that is controlled by the other platforms.

Alternative considerate: Guesty Lite

Perché passare a Hostaway: Great intro in the demo meeting, as well as great price for product

Anthony
Owner (USA)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simplicity and great support

5,0 3 mesi fa

Commenti: Overall experience has been great so far! I would definitely recommend Hostaway to others. Ernesto made the onboarding process simple for me, which was my biggest reservation of switching PMS tools with having more than 30 active properties. There were no hiccups in the process and he was able to answer all of my questions and concerns quickly. The support team is also amazing and responds within minutes around the clock.

Aspetti positivi:

The pros for me are the support team and response times to questions and issues and the simplicity of the tool and how easy it is to find things. I have used other software that was so complex that I would get lost easily but that isn't the case with Hostaway.

Aspetti negativi:

The only negative I can think of at the moment is that the dynamic pricing tool doesn't have as many features as third party solutions at this time. But it is new to Hostaway so I'm hopeful it will be improving soon.

Alternative considerate: Hostfully Property Management Platform

Perché scegliere Hostaway: The primary reason that I left was value for the cost and also simplicity of use.

Software precedente: Guesty

Perché passare a Hostaway: Hostfully did not have enough features that I needed.

Jason
Managing Partner (USA)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Really great solution for Short Term Rental automation

5,0 3 mesi fa

Commenti: Very happy I switched to Hostaway. This will make managing my multiple Airbnbs much easier.

Aspetti positivi:

Tons of functionality and very easy to use. It has everything from automation for all the major booking channels, to easy customization and setup on your direct booking site. It also has upcharges and cross sells and the ability to host clients pages.

Aspetti negativi:

It takes a while to go through the onboarding but it's well worth it.

Alternative considerate: Lodgify

Perché scegliere Hostaway: I needed more functionality and the ability to work with more booking channels

Software precedente: Guesty

Perché passare a Hostaway: Seemed to have a more comprehensive solutions set.

Cinda
President and CEO (USA)
Tempo libero, viaggi e turismo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

[sensitive content hidden] is a ROCKSTAR at Hostaway!

5,0 3 mesi fa

Commenti: Fantastic~! Love it overall! thank you

Aspetti positivi:

I have been thoroughly impressed with the ease and functionality of Hostaway. The platform is intuitive, well-designed, and incredibly user-friendly. What has truly stood out to me, however, is the exceptional onboarding experience with [sensitive content hidden]. [sensitive content hidden] has been patient, kind, and incredibly knowledgeable, making the transition seamless and enjoyable. I am deeply grateful for [sensitive content hidden] support and for the outstanding service provided by Hostaway. Thank you!

Aspetti negativi:

so far there is nothing that I would change!

Alternative considerate: Hostfully Property Management Platform

Perché scegliere Hostaway: I didn't feel like Uplisting was doing a great job with making sure I didn't get double bookings and I also didn't love their lack of customer service

Software precedente: Uplisting

Perché passare a Hostaway: customer service reviews and great product offering

Brian
Owner (USA)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Best channel management software

5,0 8 mesi fa

Commenti: Very satisfied. I couldn’t manage my three properties across three channels without this software.

Aspetti positivi:

The best thing they do is assist with the onboarding. All the other software tools don’t do much to help you get it setup. They stayed with me until I was fully setup. The support team is the bomb!

Aspetti negativi:

Probably just how not all channels integrate the same way but not sure anything can be done about that.

Alternative considerate: Guesty Lite

Perché scegliere Hostaway: They did not help me set it up and it wasn’t working correctly under the trial. It was causing more issues than it was fixing.

Software precedente: Guesty Lite

Perché passare a Hostaway: Same as above, wasn’t working correctly and had zero setup help.

aleck
Property Manager (Australia)
Proprietà immobiliari, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Hostaway is a great channel manager

5,0 3 mesi fa

Commenti: I think the onboarding is a great feature and to know that i have a point of contact at Hostaway, rather than just random support people, is great. This is one of the main reasons i would recommend Hostaway.

Aspetti positivi:

The control over rates and being able to manage across multiple platforms, we especially like the easy use direct website.

Aspetti negativi:

the speed of messages. airbnb message come through a lot quicker but booking.com i find easier to use on their website than Hostaway. We would like some features automated, like financial reporting and even a way to link to something like Pocksmith or Xero would be amazing.

Michael
Owner (USA)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Hostaway is Best in Class!

5,0 9 mesi fa

Commenti: 5 Stars! Excellent platform so glad I chose it!

Aspetti positivi:

Versatile. Like the calendar layout. Very detailed. Lots of fields. Nice Google booking engine - easy. Prices and fees are great. Best in class customer service - awesome!!

Aspetti negativi:

GENERAL: Missing Hide button (you have to block your calendar before going live). Go live button. Mass email function? Does it feed inbox to Breezeway and vice-versa? Automated Messages: SMS Message cannot be longer than 140 characters. Missing guest book that has a UI and is an app. No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process. Missing an automated message for modified reservations. No way to import previous reviews with past dates. Owner statements are not automated to owner emails. Cant upload videos. CALENDAR Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc. Variable date increases button (All Listings) so I can increase all clients rates on certain dates. Owner increases the rates, but we approve. TASKS: No pictures, videos allowed. No payment method for completed tasks. No requiring photos when done.

Jan
Owner (Germania)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Very powerful tool with very good onboarding and support

5,0 3 mesi fa

Commenti: its a very good product, its complex but so powerful with all these funtions, the onboarding was really good and Fatih helps me a lot to do all important settings

Aspetti positivi:

very fast, powerful functions, fast and reliable channel manager, powerful statistics, multiple booking engines, unified inbox with connection via sms and whatsapp, best onboarding team ever

Aspetti negativi:

translation to german (especially in the booking engine), some missing funktions for german market (adress and company name as standard field in checkin form)

Alternative considerate: Lodgify

Perché scegliere Hostaway: missing functions, a little bit slow, not the right for more listings

Software precedente: Smoobu

Perché passare a Hostaway: more functions, very fast, pricing, API,

Jessica
Chief of Creature Comforts (USA)
Industria alberghiera, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Hostaway Review After 7 Onboarding Sessions with Super-[sensitive content hidden]!

5,0 9 mesi fa

Commenti: Overall experience once I was paired with [sensitive content hidden] was beyond expectations. We had talked to Lodgify, Cloud Beds, Vacasa and some other management options, but I never felt like I would have the support I knew I would need to feel good about this transition -- to feel good about being able to move our business onto a new platform with total confidence in the middle of one of our busiest seasons! If you're in vacation rentals as a business, you know how important the customer experience is. Hostaway (and [sensitive content hidden] in my case) really gives great peace of mind by my lights.

Aspetti positivi:

We already ran a successful AirBnB biz, and once we hit five listings, it became clear we needed to not only add multiple booking channels, but also to solve some basic operations issues. We looked into several options, with our biggest concern being that we would screw up our existing biz with a deficient or cumbersome product that would create headaches instead of solving problems. Hostaway offered what we needed to take the leap: an expert teacher/onboarder (in my case [sensitive content hidden]) to hold my hand through the entire setup and learning process, the features we felt would solve our existing problems and expand our business, plus a solid price to try it out. SOLD! And we 100% made the right choice. If you try this service, I hope you, too, get an onboarder like [sensitive content hidden]. He was ESSENTIAL to my satisfaction with this whole process. Our initial onboarder left the company after the first session, and that now feels like a gift! [sensitive content hidden] swooped in and was patient, a great listener, super-knowledgable, great sense of humor, followed through on every question, brought in outside help when we got stuck, and always had the best demeanor. I feel like I made a friend, and I also got exactly what I needed to feel good about making a big change to our existing operation.

Aspetti negativi:

In my perfect world, Hostaway would include a feature that would allow the housekeeping fee to go directly to our housekeeper, which would eliminate another rountine task for me. That is not currently possible. A couple of the available channels were much more time intensive and clunky to implement, but I think that is more about those specific channels than Hostaway -- looking at you, Booking.com.

Jennifer
Owner (USA)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Love it! Get it now!

5,0 12 mesi fa

Aspetti positivi:

What I have truly enjoyed about Hostaway is its ease of use! And a lot of the different features and options that it has to make additional monies. We had a competitor prior to Hostaway, and the channels really didn’t speak well to the Integration service that we had. And it came to a point where I had to handle everything manually, and I had bookings overlap, which made our guest very unhappy when I had to cancel. Keep everything neat and tidy. Working with my sales consultant has been wonderful as well! Answering every question I’ve ever had. And working with the on boarding. Team has been wonderful as well. I absolutely love this product.

Aspetti negativi:

One thing I think that Hostaway could work on is the website feature that it offers. If you’re going to offer a website, it should not be as rudimentary and basic as it is. There are limited amount of pictures that you can add, and the fonts are very boring and the color schemes are also very basic. It’s OK for what it is but it does not suffice if you really want to promote your product. my suggestion would be that if it is too expensive to have a nicer website for Hostaway, then maybe offer a tiered program. And let the customer choose what they want to pay. I have not been 100% happy with Customer Service. A lot of times my questions had to be asked to higher-ups as well as the lack of response to them. The issues I’ve had have worked themselves out by themselves. But I would like help as soon as I make that phone call , and, of course, having English as a first language speakers would help also. The good thing is I haven’t really had to call Customer Service as the system is pretty simple to use.