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Informazioni su Motadata ServiceOps

Una piattaforma che ricava informazioni in ambito aziendale mediante elaborazione in tempo reale, correlazione e visualizzazione intelligente dei dati IT.

Ulteriori informazioni su Motadata ServiceOps

Aspetti positivi:

Non disponibile

Aspetti negativi:

Non disponibile

Valutazioni di Motadata ServiceOps

Punteggio medio

Facilità d'uso
4,5
Servizio clienti
4,5
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Lo consiglieresti?

8,7/ 10

Motadata ServiceOps ha una valutazione complessiva di 4,6 stelle su 5, calcolata sulla base di 50 recensioni degli utenti di Capterra.

Hai già usato Motadata ServiceOps?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (50)

Gaurav
Gaurav
Co-Founder & CIO (India)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great tool to monitor networks.

5,0 7 anni fa

Aspetti positivi:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Aspetti negativi:

ease of using and its dashboard features. very simple to discover elements and get realtime reports. Its linux based and has a very simple licensing model.

Dharmesh
Team Leader (India)
Magazzinaggio, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Log your Service

5,0 10 mesi fa

Commenti: Seamless Integration Capabilities: Users find that Motadata ServiceOps seamlessly integrates with other tools, enhancing workflow automation.

Aspetti positivi:

The platform offers robust features for data management and powerful analytics, enabling organizations to streamline their IT operations.

Aspetti negativi:

User-Friendly Interface: Users appreciate the user-friendly interface that makes navigation and interaction with the platform efficient.

Jaykumar
Jaykumar
Senior Manager (India)
Utente LinkedIn Verificato
Telecomunicazioni, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Motadata EMS

3,0 6 anni fa

Aspetti positivi:

Easy of use. GUI KPI for over all infrastructure.

Aspetti negativi:

Features and functionality needs to be improved a lot in comparison to similar offering for prominent software publisher.

Sai Kumar
Sr Technical Support engineer (India)
Proprietà immobiliari, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Motadata Asset management

5,0 3 mesi fa

Aspetti positivi:

Motadata ServiceOps offers a user-friendly dashboard and detailed asset tracking for effective IT asset management. It also generates insightful reports to improve operational efficiency

Aspetti negativi:

difficult to install the Motadata Agent on MAC devices. Also, locating and deleting assets in the console

Pratik
Network Engineer (India)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Enhancing IT Operations with Intelligent Automation

5,0 7 mesi fa

Commenti: Overall, Motadata ServiceOps is a robust and comprehensive ITSM solution that offers significant benefits through intelligent automation, AI capabilities, and a user-friendly interface. However, it also presents challenges in terms of initial setup complexity, performance issues, and cost considerations. Despite these drawbacks, its strengths in enhancing operational efficiency, proactive incident management, and collaboration make it a valuable tool for managing IT services effectively.

Aspetti positivi:

Workflow Automation: The platform leverages AI and intelligent automation to streamline workflows and reduce manual intervention. This includes automated ticket categorization, intelligent routing, and automated patch management, which significantly enhance operational efficiency and reduce human error​.

Aspetti negativi:

The initial setup of Motadata ServiceOps can be complex and time-consuming, requiring a steep learning curve for new users. This can be challenging for organizations without dedicated IT staff or those with limited technical expertise​.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Motadata ServiceOps

5,0 8 mesi fa

Aspetti positivi:

Easy to use, easy to download the daily reports, easy to customize the report.

Aspetti negativi:

There nothing that I dislike about motadata service.

Perin
IT Support Specialist (India)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Motadata ServiceOPs-ITSM

5,0 7 mesi fa

Commenti: Motadata ServiceOps is a robust ITSM solution. It is particularly valued for its automation capabilities, self-service portal, and detailed analytics.

Aspetti positivi:

User friendly, Customization, Scalability

Aspetti negativi:

Performance, Integration, Documentation and Support

Nitesh
Network Eng (India)
Servizi e tecnologie dell'informazione, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

ServiceOps is excellent, feature-rich, and an overall great product.

5,0 7 mesi fa

Aspetti positivi:

Efficient asset management helps track all IT assets and their details. It also makes handling tickets easy and reduces manual tasks with automated workflows also many customizable features.

Aspetti negativi:

Some features are hard to understand at first, and integrating with third-party software can be challenging.

Arti
Project Coordinator (India)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Motadata - Service Desk Review

5,0 7 mesi fa

Aspetti positivi:

Supporting team, Prompt response, better solutions

Aspetti negativi:

Nothing to be mentioned as all the services were up to the mark

Narayan
Manager IT (India)
Prodotti alimentari e bevande, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Good Product

5,0 8 mesi fa

Commenti: very good. we can recomand the same to other

Aspetti positivi:

Its very flexible to setup as per requirement.

Aspetti negativi:

Asset Management module. difficult to upload

Manish
IT Manager (India)
Materiali da costruzione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Motadata ITSM and NPM for IT Solution and Management.

5,0 anno scorso

Commenti: Tool is good, easy deployment and cost effective comparable to peer tools.

Aspetti positivi:

ITSM and NPM integration and All details in single dashboard.

Aspetti negativi:

NPM and ITSM on different platform, needs to be on single platform.

Risposta di Motadata

12 mesi fa

Thank you so much for the kind words, Manish! We're thrilled you had a great experience with Motadata ServiceOps

Avadhesh
Associate manager (India)
Logistica e catena di approvvigionamento, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A Comprehensive Analysis

5,0 10 mesi fa

Aspetti positivi:

1 Provide extensive monitoring capabilities for IT infrastructure, application and network 2.Customizable dashboards for real-time visibility into critical metrics 3Includes automation features for alerting. improving operational efficiency.

Aspetti negativi:

1. Some users find the initial setup and configuration process to be complex , requiring technical experties.

syam prasad
System Administrator (India)
Proprietà immobiliari, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Motadata is Efficient Tool for IT Asset Management

5,0 3 mesi fa

Commenti: Some options in the Asset Management module are hard to access. Additional navigation or search is required to find certain features. Streamlining access could improve efficiency and save time.

Aspetti positivi:

Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting

Aspetti negativi:

The Mac agent installation could be more seamless with a default setup option to simplify deployment.

Sreekanth
Sr. Manager (India)
Automazione industriale, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Yaskawa Motodata Service Ops

5,0 7 mesi fa

Commenti: I am very much happy with their service and support level. presales and technical department are very much supportive.

Aspetti positivi:

their excellent support and knowledge sharing of every option.

Aspetti negativi:

their excellent support and knowledge sharing of every options.

Phanindra
Assistant manager IT (India)
Proprietà immobiliari, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Motadata Asset management

5,0 4 mesi fa

Commenti: asset utilization and support performance. The built-in reporting tools

Aspetti positivi:

Asse management with RDP services keep a clear inventory of hardware and software,

Aspetti negativi:

Asse management with RDP services managing IT assets across departments. Motadata ServiceOps provides a centralized platform that helps us keep a clear inventory of hardware and software,

Jinal
Executive support operation (India)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

"Transform Service Operations with Motadata's Advanced ServiceOps Platform"

4,0 7 mesi fa

Aspetti positivi:

Intuitive Dashboards: User-friendly dashboards that present data clearly and facilitate quick decision-making.Integration: Seamless integration with existing IT systems and tools for enhanced functionality.

Aspetti negativi:

Complexity in Setup: Users may find the initial setup and configuration process to be somewhat complex or requiring a steep learning curve.

Amol
IT Manager (India)
Macchinari, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Motadata Review

5,0 6 mesi fa

Aspetti positivi:

Customization and tracking is very nice.

Aspetti negativi:

Application categorization is bit difficult.

prakash
system administrator (India)
Architettura e urbanistica, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Motadata ServiceOps

5,0 8 mesi fa

Aspetti positivi:

ticketing and asset managements and remote desktop

Devansh
EMS Admin (India)
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Commendable experience with Motadata ServiceOps

4,0 7 mesi fa

Aspetti positivi:

Ticket & asset management which is very crucial part of our state data centre project

Aspetti negativi:

Currently service Ops can have a feature of different dashboard with live monitoring of incident calls where it refreshes it self every 30 sec so as to meet our SLA .

Santosh
Executive (India)
Logistica e catena di approvvigionamento, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Efficient and User Freindly

5,0 anno scorso

Aspetti positivi:

1.Real Time update. 2.Visual Appeal. 3.Interactive. 4.Clarity and Simplicity.

Aspetti negativi:

Process to close request which is time consuming and lengthy.

Risposta di Motadata

12 mesi fa

Thank you so much for the kind words, Santosh! We're thrilled you had a great experience with Motadata ServiceOps

Gaurang
CSO (India)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Servicedesk tool for Mid Size organization

4,0 3 anni fa

Commenti: We are really satisfied with motadata serviceops software and their support team. We are able to slash down the team effort by 40%.

Aspetti positivi:

Motadata serviceops is unified software that provides servicedesk/helpdesk, Asset management and patch management on single platform. User experience and performance of tool is way better than other vendor tool which we have evaluated. I took only 2 weeks for our agent to well verse with our software. Also, the multi channel service delivery is awesome with support of built in chatbot and chat software.

Aspetti negativi:

I think it would be better if they also include third party patching as part of patch management

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best tool that provides great informative dashboards about organization infrastructure

5,0 5 anni fa

Commenti: best tool for knowing your organization infra health checks.

Aspetti positivi:

It is really has great dashboards that provides information about Network devices health, VMs Health. it is easy to use, easily deploy-able on Cloud.We can easily integrate with other softwares like JIRA, VMware, AWS, Oracle ..etc.

Aspetti negativi:

Really I don't have any negatives, But I think there is some room for improvement in training and documentation.

Mayank
Mayank
Sr. Database Administrator (USA)
Utente LinkedIn Verificato
Servizi finanziari, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Ease at finger tips for IT Pros

5,0 6 anni fa

Aspetti positivi:

Simplicity with full graphical view of organization.

Aspetti negativi:

Linux based, maybe a little complex, but it's easy once you set it up.

Christopher
CTO (Singapore)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Motadata Service Ops Review

5,0 3 anni fa

Aspetti positivi:

Short learning curve using the product. Intuitive UI and dashboard Customizable fields as needed by each EU and reports

Aspetti negativi:

Nothing I can think of that is not good about this product.

Shane
Director (India)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Amazing Product

5,0 3 anni fa

Commenti: Amazing Product

Aspetti positivi:

Amazing Product to work with, it has all components for an Effective ITSM solutions

Aspetti negativi:

None at this time - The Product works just superb