Informazioni su GetResponse

Unisciti agli oltre 350.000 clienti in 182 paesi che si affidano a GetResponse, la piattaforma di e-mail marketing più semplice del mondo.

Ulteriori informazioni su GetResponse

Aspetti positivi:

It has a simple to use autoresponder and newsletter feature. It has 24/7 live support chat and you can get help anytime.

Aspetti negativi:

Getresponse do have two problems i think they should look at. The loading time is slow.

Valutazioni di GetResponse

Punteggio medio

Facilità d'uso
4,0
Servizio clienti
4,1
Caratteristiche
4,1
Rapporto qualità-prezzo
4,0

Lo consiglieresti?

7,5/10

GetResponse ha una valutazione complessiva di 4,2 stelle su 5, calcolata sulla base di 452 recensioni degli utenti di Capterra.

Hai già usato GetResponse?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (452)

Michael
Owner
Utente LinkedIn Verificato
Musica, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Solid, By Not My Favorite Lead Generation Software

3,0 9 mesi fa
Sottotitoli in italiano disponibili nel lettore video
Mauro
Sys admin (Italia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Un bella scoperta.

5,0 6 mesi fa

Commenti: Esperienza più che positiva, tutt'ora viene utilizzato per tutte le attività di mail marketing e per la creazione di landing page.

Aspetti positivi:

Il costo più basso rispetto ad altri competitor; la facila d'uso con cui abbiamo imparato ad utilizzarlo; il supporto clienti molto reattivo e risolutivo.Possibilità di crerare landing page molto velocemente, sondaggi e molto altro.Davvero ricco du funzioni utili per il marketing.

Aspetti negativi:

La creazione dei funnel è orientata alla vendita di prodotti e non servizi.

Alternative considerate: Mailchimp

Perché passare a GetResponse: lingua italiana e semplicità.

Risposta di GetResponse

5 mesi fa

Hi Mauro! We are so glad to hear that the platform has made things easier for you, and that you're enjoying the features. And thank you for taking the time to send us this review - it's much appreciated. Jack.

Davide
Consulente Marketing (Germania)
Ristoranti, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Va bene per iniziare

4,0 2 mesi fa

Commenti: Non l'ho utilizzato per molto dato che l'ho usato per fare dei test e a nessuno di quelli per cui lavoravo (me compreso) piacevano le grafiche delle landing

Aspetti positivi:

A un prezzo contenuto riesci a creare delle landing, fare un po di email marketing e testare a un prezzo contenuto per vedere una risposta dagli utenti senza spendere troppo per fare dei test.

Aspetti negativi:

L'editor grafico delle landing è veramente limitato, sembra di fare delle pagine graficamente ferme a 20 anni fa. Con le versioni a basso prezzo puoi a malapena fare un po' di email marketing . Appena ti serve qualcosa di più evoluto devi passare a qualcosa di migliore

Alternative considerate: ActiveCampaign, MailerLite, Sender e Mailchimp

Risposta di GetResponse

2 mesi fa

Hi Davide, thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Thanks, Justyna

Simone
Direttore Marketing (Italia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Non male per inviare email velocemente con un buon design

4,0 4 settimane fa Nuova

Aspetti positivi:

Piattaforma di facile utilizzo e il tool per la creazione del design delle email è abbastanza semplice

Aspetti negativi:

Avevo più aspettative per l'editor per la creazione delle landing che non mi ha soddisfatto

Risposta di GetResponse

3 settimane fa

Hi Simone, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Max
Max
Kundenmanager (Italia)
Utente LinkedIn Verificato
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ottimo risponditore ma non solo!

5,0 7 mesi fa

Aspetti positivi:

Semplicita di uso, platform tutto in uno, puoi usare solo questo per tutte le tue esigenze di marketing

Aspetti negativi:

Unico contro forse i template un po datati

Risposta di GetResponse

6 mesi fa

Thanks for the review! We passed on your feedback to the templates team!

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ottimo per attività di email marketing automatizzate

4,0 3 mesi fa

Aspetti positivi:

La possibilità di creare workflow di email personalizzabili, moduli di iscrizioni e landing page

Aspetti negativi:

Il compositore visivo delle mail è abbastanza limitato

Risposta di GetResponse

2 mesi fa

Hi Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Daniela
Daniela
Social media manager (Italia)
Utente LinkedIn Verificato
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Get respinse facilità di utilizzo

5,0 5 mesi fa

Commenti: Usato di recente per email marketing. Lo trovo efficace

Aspetti positivi:

La facilità di utilizzo anche per neofitit

Aspetti negativi:

Un po’ complessa l impostazione ma una volta capito come è strutturato diventa semplice da usare

Risposta di GetResponse

4 mesi fa

Hi Daniela, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Alessandro
Direttore di bar (Italia)
Industria alberghiera, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Mah

2,0 6 mesi fa

Commenti: Non lo utilizzo più, troppo complicato.

Aspetti positivi:

La possibilità di creare campagne e i prezzi

Aspetti negativi:

L'impossibilità di rispondere ai sondaggi o a trovare persone a cui fare l'intervista.

Risposta di GetResponse

5 mesi fa

Hi Alessandro, We appreciate you taking the time to write us a review. Customer feedback is what helps us improve. We've passed this along to our team. Best wishes, Abbie

Tolu
Tolu
Digital Marketing consultant (Nigeria)
Utente LinkedIn Verificato
Internet, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Surely the best email marketing app for internet marketers

5,0 12 mesi fa

Commenti: I use GetResponse for building my list and keeping in touch with them. Since I started using it till now, I have had little or no issues with any of the features I use. What's most important for me is that my mails get to my contact's inbox and GetResponse makes sure of that. I do feel there are more features now on the app than I need and it is quite very good. I can easily clean my list and remove contacts that no longer respond or open my mails. The landing page builder and the website builders are good though I rarely use them.

Aspetti positivi:

Very easy to understand, very good UI. Creating newsletters and autoresponders is quite very easy There are lots of newsletter templates to use for your email marketing Send as many mails as you want to as much as 1000 contacts free of charge Now comes in with automated sales funnels, landing page builders, website builders, etc Support is the best, very fast and most often helps with whatever issue you have.

Aspetti negativi:

I do not have any issues using this software. It has worked perfectly for my purpose so far.

Alternative considerate: ConvertKit, Kartra, Builderall e Sendlane

Perché scegliere GetResponse: Cost less and does just as much or even far better than they do

Software precedente: ClickFunnels, Builderall e AWeber

Perché passare a GetResponse: Better pricing, better features, better support.

Risposta di GetResponse

11 mesi fa

Hi Tolu! Thanks for being a GetResponse user. We greatly appreciate the detailed feedback! -Taylor

Aborisade
Email Marketing (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Email Marketing Software and Nice template

5,0 2 settimane fa Nuova

Commenti: So basically i have an excellent experience with this website and I'll surely recommend

Aspetti positivi:

I've been using Get Response for Months now, primarily for Designing Landing page and(email) campaigns. I thought it was very affordable and useful solution, especially if you couldn't code then their awesome template makes it very easy to use, the designing were basically drag and drop although the ready-made templates outdated but Still okay for me

Aspetti negativi:

I wish they had a smaller basic plan for starters. For people just starting out, this would be very helpful, not everyone can afford that amount, some users are students, And also sometimes it logs me out and I'll have to login again

Kamil
Kamil
Owner (Polonia)
Utente LinkedIn Verificato
Assicurazioni, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Good software but not easy to deploy

3,0 2 mesi fa Nuova

Aspetti positivi:

The set of features is impressive and also pricing is not bad

Aspetti negativi:

No way to make it work on Windows 7 even with a help of support

Alternative considerate: EngageBay CRM

Sardorbek
Game Programmer (Australia)
Videogiochi, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

GetResponse: A Comprehensive Email Automation Platform

5,0 2 mesi fa

Commenti: Overall, GetResponse is an excellent email automation platform that is easy to use and packed with plenty of features. The customer service is great and the pricing is reasonable for larger businesses.

Aspetti positivi:

GetResponse is an excellent email automation platform that offers an intuitive dashboard, clean design, and a wide range of features. It's easy to set up and manage, and the customer service is top-notch.

Aspetti negativi:

GetResponse can be a bit expensive for small businesses and some of the features can be confusing to use if you're not tech-savvy.

Risposta di GetResponse

2 mesi fa

Hi Sardorbek, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Alimi
Ceo (Nigeria)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

I made a switch to Getresponse and It found it good.

4,0 4 mesi fa

Commenti: I just need landing pages, for the various products that I am promoting, to collect emails, and I found it effective.

Aspetti positivi:

The lead generation is quite good. Getresponse is easy to use, and it integrates well.

Aspetti negativi:

I cannot edit the landing page templates on mobile; only deleting the texts is possible on mobile. Proper editing is only possible on a laptop or desktop.

Risposta di GetResponse

4 mesi fa

Hi Alimi, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Ronnie
Executive Director (USA)
Intrattenimento, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The system needs an intuitive flow chart

3,0 12 mesi fa

Commenti: I want to make it work but, despite numerous tries, have not been able to do so besides a one and done.

Aspetti positivi:

It was relatively inexpensive and looked very good in the sales pitch and the training videos. It turned out, so far, to be less than ideal.

Aspetti negativi:

I found it quite difficult and clunky to use. I also lost data in lists and newsletters.

Alternative considerate: Constant Contact e Mailchimp

Perché passare a GetResponse: In the selling material it seemed to be as easy or easier than the competitors at a better price. So far, that has proved to not be so.

Risposta di GetResponse

12 mesi fa

Ronnie, We appreciate you taking the time to share this feedback. I have passed it along to our team so we can continue to improve. -Taylor

Fernando
CMO (Panama)
Proprietà immobiliari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Fastest email marketing servers by far! But it is expensive

4,0 2 mesi fa Nuova

Commenti: Very good

Aspetti positivi:

Very fast servers that sends tons of emails at the same timeSupport team answers very fast and helps a lot

Aspetti negativi:

Pricing :,(If you compare it to Mailchimp is cheap due to the support team, but when you have a lot of contacts you will need to change to another platform because of the price raises a lot

Risposta di GetResponse

2 mesi fa

Hi Fernando, thanks for sharing your feedback. Justyna

Sunitha
Sunitha
NATIONAL SCHOOL FEEDING PROGRAM FACILITATOR (Francia)
Utente LinkedIn Verificato
Sviluppo di programmi, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Marketing Tool

4,0 2 mesi fa

Commenti: Overall, GetResponse is an invaluable resource that can help any business or individual achieve success with their email marketing campaigns.

Aspetti positivi:

GetResponse is a great tool for any business or individual looking to manage their email marketing campaigns. The simplicity of their user-friendly interface makes it easy to use for anyone regardless of their technical skills. Additionally, GetResponse offers a wide array of features that make it easy to customize campaigns and track results. The automation tools are especially helpful in streamlining processes and allowing users to create campaigns in advance. I also like that GetResponse offers a wealth of support options, including a comprehensive knowledge base and customer service staff. This makes it easy to get help quickly with any questions that may arise.

Aspetti negativi:

Some of the things I dislike about GetResponse include the lack of support for third-party integrations, the limited automation options, and the limited reporting capabilities.

Risposta di GetResponse

2 mesi fa

Hi Sunitha, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Ikram
Affiliate marketing (Algeria)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A Comprehensive Review of GetResponse's Key Features

5,0 mese scorso Nuova

Commenti: The platform has helped me solve a variety of business problems, including increasing subscriber engagement, automating lead nurturing, and improving the overall efficiency of my email marketing campaigns.

Aspetti positivi:

GetResponse is a powerful email marketing platform with a variety of features that I found particularly impressive. I liked the platform's user-friendly interface, which made it easy to set up and manage email campaigns, autoresponders, and automation workflows.

Aspetti negativi:

One area where I think GetResponse could improve is its customer support. While the platform offers a knowledge base and community forum for self-help, I found that the response time for customer support requests could be slow at times.

John
John
Social Media Consultant (Italia)
Utente LinkedIn Verificato
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A comprehensive email marketing tool with a user-friendly interface,

4,0 4 settimane fa Nuova

Commenti: In summary, I would recommend GetResponse to businesses looking for comprehensive email marketing software with powerful automation capabilities and various design templates, as long as they are willing to invest in the platform's pricing.

Aspetti positivi:

One of the major pros of GetResponse is its automation capabilities, which allowed me to set up email campaigns that were triggered by specific actions taken by my subscribers. This feature saved me a lot of time and effort in my email marketing efforts.Additionally, the platform provides a variety of templates for email design, making it easy for even non-designers to create visually appealing emails. I also appreciated the A/B testing feature, which allowed me to test different subject lines and email content to optimize open and click-through rates.

Aspetti negativi:

It can be a bit expensive for smaller businesses or individuals just starting out with email marketing. Additionally, while the interface is generally user-friendly, there are some areas that could be improved in terms of ease of use and navigation.

Deanne
Manager (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Get Response Autoresponder Review -The Tool For You In 2022 And Beyond

5,0 11 mesi fa

Commenti: My overall experience so far has been very good. There is a wide range of templates to choose from for your emails which makes it easy to design your emails with more confidence. I really like the software and it meet my needs as a small business except the no telephone support. Overall I recommend GetResponse as a trusted platform that provides high email delivery rate to your subscribers.

Aspetti positivi:

1. I liked most with GetResponse is the delivery rate. They consistently score a higher deliver y rate than most other platforms and it is good the know that the emails are reaching the intended clients. 2. For a beginner, it is easy to use the different components especially when setting up an autoresponder campaign. The steps are logical and easy to setup plus produces a more sophisticated and easier to segment your email list. 3. The free plan can be used to test the platform and tools to decide if this is the right platform for your use before you commit fully. The free plan works with up to 500 subscribers and give access to a wide range of tools.

Aspetti negativi:

1. The biggest drawback - there is no telephone support. Even though there is a live chat feature, there are instances where it is easier to troubleshoot a problem over the telephone instead of live chat.

Risposta di GetResponse

11 mesi fa

Hi Deanne! Thanks for taking the time to leave such a great review. We appreciate all the detailed feedback because it helps us improve! -Taylor

Calvin
Freelancer (Paesi Bassi)
Media online, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Why you should really get Getresponse for your business

5,0 2 anni fa

Commenti: My business keeps on growing daily just by using Getresponse’s features.
All of my emaillists are easy to maintain and customers are happy with the services too.
Once setting up a automation flow properly you never have to look at it again

Aspetti positivi:

- Very easy to use and therefore userfriendly for all - Updating more features often, Getresponse listens to their customers - Creating and maintaining lists never was this easy - My business keeps on growing just by using Getreponse

Aspetti negativi:

- using images in the emails are not resizable easily - landing page maker can use some more work, drag and drop is ok, not perfect yet - very little options with the lowest paid subscription, have to update to soon to get “good” options

Risposta di GetResponse

2 anni fa

Hi Calvin! Thanks for taking the time to leave such a detailed review. Your feedback is important to us! -Taylor

Shane
Internal Sales, Marketing & Events Co-Ordinator (UK)
Ingegneria meccanica o industriale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Get Response: Email Automation

4,0 12 mesi fa

Commenti: Very good value for money and on the whole positive experience of using the platform. Quick customer support. Not easy to clone templates or to copy & paste text/elements.

Aspetti positivi:

It's great to have essential marketing elements in one place at your finger tips.

Aspetti negativi:

Developers often upgrade systems and remove valuable components without letting you know in advance or asking how important they are to you.

Risposta di GetResponse

11 mesi fa

Hi Shane! Thanks for sharing all of this valuable feedback with us. I have shared it with the team so we can continue to improve. -Taylor

Rosalina
Executive Assistant/ Freelancer (Filippine)
Assicurazioni, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

"Streamlining Your Email Marketing with GetResponse: A Comprehensive Review"

4,0 3 mesi fa

Commenti: By and large, GetResponse is a far reaching email showcasing programming that offers a scope of elements to assist organizations with computerizing their email promoting efforts. While there are a few restrictions as far as customization choices and detailing, the reasonable evaluating and responsive client service make it a solid competitor for organizations hoping to further develop their email showcasing endeavors. Likewise with any product, it's critical to painstakingly assess your choices and consider your particular business needs prior to settling on a choice.

Aspetti positivi:

Easy to use: GetResponse is easy to use and instinctive, in any event, for amateurs. The connection point is basic and direct, making it simple to explore and get to highlights.Exhaustive email showcasing highlights: GetResponse offers a scope of email promoting highlights, for example, email layouts, mechanization work processes, presentation page manufacturers, and examination, making it an all in one resource for organizations hoping to further develop their email showcasing endeavors.Reasonable valuing: GetResponse offers a scope of estimating plans to fit different business needs and spending plans, including a let loose arrangement that backings to 1,000 endorsers and essential email showcasing highlights.Incorporation choices: GetResponse coordinates with a scope of different instruments, including CRMs, online entertainment stages, and web based business stages, making it simple to smooth out your showcasing work process.Responsive client service: GetResponse has gained notoriety for brilliant client assistance, with telephone, email, and talk support accessible for all clients.

Aspetti negativi:

Restricted email plan customization choices: While GetResponse offers a scope of email layouts, a few clients have detailed restricted customization choices concerning marking and appearance.Restricted structure customization: A few clients have detailed restricted customization choices as far as structure plan and usefulness.Expectation to learn and adapt for computerization work processes: While GetResponse offers mechanization work processes, a few clients have detailed an expectation to learn and adapt regarding setting them up and modifying them.Restricted outsider mixes: While GetResponse offers combination with a scope of different devices, a few clients have revealed restricted choices for outsider incorporations.Restricted announcing choices: A few clients have revealed restricted detailing choices as far as cutting edge examination and information representation.

Risposta di GetResponse

2 mesi fa

Hi Rosalina, Thanks for writing a review. We're so glad you're loving the GetResponse platform and our email marketing features! Justyna

Hussain
Sales and Marketing Specialist (Germania)
Prodotti alimentari e bevande, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

GetResponse is your pure and whole email marketing platform!

4,0 11 mesi fa

Commenti: When it comes to email marketing, GetResponse is what really helps you in getting a response from your clientele and potential clients. It is catchy, quick, smart, and genius in its field. I personally recommend it to people who are looking for a reliable platform both money and quality-wise. It is a good platform that helps you with your email marketing overall. It can create an immensely positive effect on your company if used rightly, you just need to trust me on this and go get one for your betterment! So, if you are looking to get a better response, GetResponse is your savior!

Aspetti positivi:

GetResponse is your pure and whole email marketing platform, you can have your customized mailing lists which will be helpful in sending newsletters to the masses with a few clicks. Your email marketing game will be up and simple with this one on your side. There are tons of email templates to choose from and I like its auto-responder option as the best roofing among all.

Aspetti negativi:

We love GetResponse. It is amazing and simplifies our job. There is a thing that I noticed could be improved for even better results. The split testing feature is a bit outdated or you can say limited. The customization here is less and you are just stuck. This really needs critical care. I could say that the platform itself is quite easy to understand, even if there is an issue we can sort it out here but when it comes to getting help from them directly it is quite not possible unless you are using their extremely elite plan which is a bummer if you are stuck somewhere.

Risposta di GetResponse

11 mesi fa

Hi Hussain! Thanks for taking the time to share this detailed feedback. I have shared it with my team so we can continue to improve. -Taylor

Imran
Imran
Team Coordinator (Bangladesh)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Comprehensive Email Marketing Tool with Great Features

5,0 2 mesi fa

Commenti: GetResponse is a comprehensive email marketing tool with a user-friendly interface, great features, and excellent support. Its integration with other tools and services, and flexible pricing model make it a top choice for businesses looking to grow and engage with their customers effectively.

Aspetti positivi:

GetResponse offers a comprehensive set of email marketing features, including drag-and-drop email editor, automation workflows, A/B testing, landing page creator, and integration with various third-party tools. It also offers a user-friendly interface, excellent customer support, and competitive pricing.

Aspetti negativi:

One minor issue we have encountered is that the email templates provided by GetResponse could be more customizable. We would like to see more options to customize the templates to better fit our brand and style.

Alternative considerate: Brevo

Software precedente: Campaign Monitor

Risposta di GetResponse

2 mesi fa

Hi Imran, Thank you for your feedback. We've heard your point on making our email templates more customizable, and will be taking this information to our team. Thank you! -Abbie

Utente Verificato
Utente LinkedIn Verificato
Internet, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Longtime GetResponse User

5,0 5 anni fa

Commenti: One of the best parts of GetResponse is the customer service. I am one who likes to get on the phone to discuss a problem. But they have it set up where you're routed to a live chat. I was resistant to use this format but everyone I've ever worked with when I've had a problem has been courteous and very, very knowledgeable. Without exception, we've been able to go back and forth on chat and resolve my issue. So, while I do not like live chat, it has worked like a charm for my GetResponse account.

Aspetti positivi:

I like having an email service where I can house all my contacts. GetResponse allows me to maintain multiple lists. There are tons of templates where I can compose any kind of email I can imagine. All the emails I've ever sent are maintained as templates that I can re-use or study for their analytics. I can go into sent emails and see who opened which emails and who didn't open them. I pay for the service based on the number of active email addresses I have in the database. And, if anything ever happens to my site or my social media outlets, I always have my list to take with me wherever I go.

Aspetti negativi:

I'm not a fan of how they handle their billing. It seems the bill date moves every month. It makes me think I'm paying for 13 months in a calendar year instead of 12. I also don't like how they do their count to determine billing. For example, an email address on 3 separate lists counts as 3 separate contacts. So, you may not have hit their limit for billing with the overall number of addresses you have on file. But, segmenting your lists and having the same email address on multiple lists may put you over your count and move you into a higher billing tier. That may not bother you but for me, I am often scrubbing my lists for inactive email addresses to make sure I'm not paying for someone who never opens my email.s.

Aladdin
CEO (Australia)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Email platform that uses blacklisted IPs to send emails

1,0 2 anni fa

Commenti: Customer service is fast to respond when it comes to using the platform but beware this company is very bad. They provide a very bad email service and the majority of their IPs are blacklisted. We sent a campaign to our very engaged list which normally gets 40% open rates at least but on Get Response had a 0.2% open rate which made us investigate. This is when we found that their IPs were blocked and we then requested a refund and they denied it was their fault and said we will remove the IP that was blacklisted. They said that they have a no refund policy. I now have to go to my bank to report this. Stay away from companies like this who build something that looks amazing on the outside but behind scenes are destroying your business by providing blacklisted IPs. We only used them as we needed the Webinar feature but that was the biggest mistake we could have made and I just want to warn anyone who needs an email platform to stay away from this company at all costs.

Aspetti positivi:

The most important feature for an email platform is to deliver emails in the inbox not spam folder. We discovered that the majority of their IPs are blacklisted and have not been removed so users will never know that their emails are not being delivered to inboxes unless they check blacklisting. To my surprise we find that they have been blacklisted for some time and our open rates were so low because of this but Get response blames the sender.

Aspetti negativi:

It is very buggy and all the features feel like they are half built.

Risposta di GetResponse

2 anni fa

Hi Aladdin. We are sorry to hear that you had this experience with GetResponse. Please contact me via email and I will look into this ASAP. -Taylor