--- description: Scopri le funzionalità di Gorgias, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gorgias - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Gorgias](/software/155357/gorgias) # Gorgias Canonical: https://www.capterra.it/software/155357/gorgias Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/155357/gorgias?page=2) > Gorgias è un servizio clienti multifunzione, con supporto clienti e helpdesk con chat in tempo reale per negozi Shopify e Magento. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 133 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Gorgias? Aziende B2C, società di e-commerce o aziende che fanno grande affidamento sui propri team di supporto. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 133 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Gorgias - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 60,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Branding personalizzabile - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Database clienti - Gestione dei feedback - Gestione dei modelli - Gestione del flusso di lavoro - Gestione delle code - Gestione di call center - Instradamento automatico - Macro/Modelli di risposte - Modulo offline - Personalizzazione - Quadro della attività - Rilevamento di problemi - Sondaggi e feedback - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento ## Integrazioni (75 in totale) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... e altre 60 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1715 reviews) ## Recensioni ### "Best help desk, highly customizable, reasonable price" — 5.0/5 > **Eszter** | *28 settembre 2021* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all\! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money\! Their customer service team is very helpful and knowledgeable. > > **Inconvenienti**: It would be nice if they offered phone support and more e-commerce integrations. > > Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs. ----- ### "Excellent Collaboration & Feature Velocity, Some Platform Bias" — 5.0/5 > **Frank** | *21 marzo 2026* | Forniture e materiali | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The pricing model fits a collaborative business environment, because charging per ticket instead of per user allowed nearly everyone in our company to use it freely without worrying about seat limits, which massively streamlined cross‑team communication. Its ecosystem of integrations has also been excellent for us, with ChannelReply filling the marketplace‑support gap perfectly, our reviews and Q\&A platform integrating cleanly into the interface, and the native ecommerce sidebar giving us quick access to customer orders and refunds. The Help Center and forms features, while not the most advanced, have been solid and reliable, and Gorgias continues to improve at an unusually fast pace — new updates seem to arrive every couple of weeks. Features like sentiment‑based auto‑tagging, customizable ticket fields, AI‑generated ticket summaries, phone transcription, and the much‑improved multi‑level IVR with natural‑sounding text‑to‑speech have all had real practical value. What I also appreciate is that the subscription price hasn’t increased despite all these additions, which makes the platform feel like it keeps getting better without becoming more expensive. > > **Inconvenienti**: Their marketing and product announcements are overwhelmingly Shopify‑focused, which becomes frustrating when many promoted features turn out to be Shopify‑only despite Gorgias supporting multiple platforms. The AI Agent follows the same pattern, offering full functionality only for Shopify and requiring an awkward email‑per‑store setup that doesn’t fit every business. Ticket management could also be smoother, since merged tickets cannot be unmerged and sometimes the merge option doesn’t appear when needed. Another recurring issue we’ve experienced is how Gorgias handles email suppression: if an internal email address happens to bounce somewhere along the chain, the system may start treating that address as invalid, and the affected employee cannot be tagged in tickets until support removes the suppression manually. This has happened a handful of times over the years, and while support usually fixes it within a day, a recent incident took almost three weeks to resolve, creating real inconvenience for us. Phone‑number porting during setup was also stressful, though that seemed more related to carriers than Gorgias. Finally, some features bundled into the AI Agent module feel uneven in usefulness; Flows is genuinely helpful for automating things like order tracking or returns, while Article Recommendations only works well for very short help center articles. > > It turned a previously fragmented communication setup into one organized workflow that’s much easier to stay on top of. Before Gorgias, we were juggling separate marketplace dashboards for different regions, a shared email inbox, a standalone chat client, and a regular phone line, which made it difficult to keep track of what actually needed attention first. Once everything began flowing in as tickets, we could use Shared Views to sort and prioritize conversations properly, which helped us focus on the most time‑sensitive or business‑critical issues instead of bouncing between tools. Being able to tag the right people directly inside a ticket also cut down on the old cycle of forwarding emails and piecing together context from multiple places. Apart from the initial phone‑number‑porting hiccup, the system has been reliable, easy to adapt as our processes changed, and has become a central part of how we manage communication day to day. ----- ### "Good product for the price\!" — 3.0/5 > **Ryan** | *16 dicembre 2024* | Commercio all'ingrosso | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents. > > **Inconvenienti**: Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create. > > Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far. ----- ### "Gorgias - great for small businesses." — 5.0/5 > **Candace** | *22 aprile 2025* | Moda e articoli di abbigliamento | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: I love how Gorgias integrates into so many apps that we utilize on a daily basis \& the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers. > > **Inconvenienti**: Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on. > > Overall good experience - I'm always able to get a response from their team \& they are constantly rolling out new updates. ----- ### "CRM Made easy" — 4.0/5 > **Rodrigo** | *14 marzo 2025* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Easy set up and the navigation for the customer on multiple shops platform > > **Inconvenienti**: to many 3rd party plug in and to many add on > > the overall experience was good, easy set up, navigation, good support ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/155357/gorgias?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/155357/gorgias) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati