--- description: Scopri le funzionalità di Toky, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Toky - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Toky](/software/156115/toky) # Toky Canonical: https://www.capterra.it/software/156115/toky Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/156115/toky?page=2) > Sistema di telefonia virtuale per aziende con chiamate in entrata e in uscita, integrazioni con CRM, numeri di telefono virtuali, SMS e altro ancora. > > Conclusione: valutazione di **4.2/5** stelle assegnate da 106 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Toky? Startup e attività di ogni dimensione che necessitano di un sistema telefonico completo in grado di avviare facilmente un call center con numeri di telefono, chiamate in diretta, integrazioni con CRM e altro ancora. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.2/5** | 106 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.1/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Toky - **Area geografica**: Palo Alto, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, portoghese, spagnolo - **Paesi disponibili**: Australia, Brasile, Canada, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Automated Attendant - CRM - Composizione automatica dei numeri di telefono - Conversione testo-parola - Creazione di report/analisi - Gestione contatti - Gestione delle code - Gestione di call center - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Interfaccia agente - Messaggio vocale - Monitoraggio delle chiamate - PBX - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Smistamento automatico delle chiamate - Trascrizione delle chiamate - Trasferimento delle chiamate - Trasferimento di file - VoIP ## Integrazioni (25 in totale) - ActiveCampaign - Agile CRM - Freshdesk - Freshsales - Front - Google Data Studio - Highrise - HubSpot CRM - Insightly - Intercom - Keap - Kommo - Kustomer - Meta for Business - Pipedrive ... e altre 10 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per la gestione delle telefonate](https://www.capterra.it/directory/31101/business-phone-systems/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) ## Alternative 1. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [Aircall](https://www.capterra.it/software/144486/aircall) — 4.2/5 (459 reviews) 4. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (224 reviews) 5. [CloudTalk](https://www.capterra.it/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Recensioni ### "Decent VOIP service for the price" — 3.0/5 > **Vincent Po** | *2 febbraio 2019* | Servizi di informazione | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: I researched a lot of VOIP vendors, so many were sooooo expensive for what they offered. Toky was reasonably priced for the functionality offered. So far, not too bad. Support has always seemed to be quick to respond. I like the IVR telephone menu \& call recording features. > > **Inconvenienti**: Call quality can vary and mobile app is pretty much non-existent. As someone else has mentioned, lack of integrations makes it a bit annoying (especially when it doesn't seem to even integrate through Zapier). > > Overall, we've been satisfied for our purposes. ----- ### "Toky is the best choice out there\!" — 5.0/5 > **Giorgos** | *15 settembre 2020* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The integration with Intercom is smooth The platform is easy to use Has many options for IVR and general settings > > **Inconvenienti**: There isn't something about the software that I don't like - the only negative thing is that for my area they don't have Weekend Support yet - they told me they will fix that soon, but for now, I am worried that if something during the weekend I might have to wait some time until its fixed. Luckily, I haven't had any big issues with it anyways, so this is mostly anxiety rather than an actual problem. > > As soon as started in my current company, they had been using Intercom for some time - so I had the difficult task of finding a phone channel provider that would integrate with that. After months of trials with almost all available products, I came across Toky, and boy was I lucky\! The integration was smooth and had all the functionality I was looking for, the Support Team and especially \[SENSITIVE CONTENT HIDDEN\] really helped me set it up quickly and they have the best prices out there, both for the product and outbound calls. I would recommend it 100%. ----- ### "Once a pioneering firm, Toky has regrettably been left to deteriorate by Messagebird" — 2.0/5 > **Utente Verificato** | *24 gennaio 2024* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: My journey with Toky began in 2016, an era marked by their innovative spirit and exceptional support. As a small business, we thrived on their affordable services, regular feature updates, and accessible customer care, including calls and live chats. > > **Inconvenienti**: However, the acquisition by Messagebird marked a downturn. The removal of call and live chat support eroded the essence of Toky's customer-centric approach. The platform stagnated, lacking significant updates or improvements, a stark contrast to the once dynamic and evolving service. The real blow came with a recent billing debacle – a 10-minute call ludicrously charged at $166.99, deviating massively from the advertised rate. The handling of this issue was as disappointing as the overcharge itself, signaling a concerning neglect by Messagebird. > > The decline from a customer-focused innovator to a platform where service and care have noticeably dwindled is disheartening. Toky, under Messagebird's wing, has unfortunately transformed from a thriving service to a neglected one. This, coupled with the recent billing issue, leads me to believe that Toky's days might be limited. It is with regret that I cannot recommend Toky to others, not just because of the latest billing fiasco but also due to my growing conviction that the platform has been more or less abandoned. ----- ### "Best option on the market for sales department" — 4.0/5 > **Vladislavs** | *27 maggio 2019* | Settore marittimo | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It is very easy to navigate and start using. You can easily track calling statistics of your sales department. Click-to-call extension for browser is a great addition. And of course, pricing is highly competitive. > > **Inconvenienti**: Currently it's not possible to set a separate Administrator account without it being a User (paid) > > We needed a solution for our sales department who are doing a LOT of calls daily, our criteria was something that is cheap, able to track history and has a good calling quality. So far Toky was the company that satisfied our needs fully. ----- ### "Nice and easy to use\! Good support" — 4.0/5 > **Rik** | *12 febbraio 2020* | Contabilità | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: We use Toky to call with our whole team (included developers), so we can speak all to our new users. It's nice that I can manage easily the hole team and create in just a few clicks a new user. > > **Inconvenienti**: Some times the "Mute" doesn't work. (6 of 10 it don't work) so we need to look at how that comes > > I can easily call with members and also with the feature "Power dialer" we can call quicker. ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/156115/toky?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/156115/toky) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | ----- ## Dati strutturati