Recensioni su Freshchat

Freshchat conversazione

Commenti: La mia esperienza con freshchat e eccellente , ma costosa rispetto ad altri software, buona chat , e supporto AI, la possibilità di controllare le chat in cronologia.

Aspetti positivi:

Mi piace la possibilità di creare conversazioni anche grazie AI facilitando domande e risposte scritte, quindi velocizzando la conversazione, la cronologia in memoria permette di visualizzare le varie conversazioni avute

Aspetti negativi:

Non mi piace che per l'integrazione di whatsapp si paghi , qualche inconveniente per l'assistenza reale, AI e sempre un'intelligenza artificiale, qualche volta ci vuole quella reale, e un po costoso come software

Chat bot

Aspetti positivi:

Classico chat bot che trovo in molti siti internet di e-commerce

Aspetti negativi:

A volte la chat non capisce il problema posto

Freshchat is User-Friendly Apps

Commenti: We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents.

Aspetti positivi:

Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business

Aspetti negativi:

Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada

Freshchat is a very capable chat tool that is highly recommended for any business

Commenti: Freshchat is used as a Live chat on our website which has bots to collect customer information & smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too!

Aspetti positivi:

- Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup

Aspetti negativi:

- No support on weekends- Occasional bugs

Freshchat is a quality chat application with a confusing backend UI and an impossible login system

Commenti: Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands

Aspetti positivi:

Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season.

Aspetti negativi:

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers

A solid tool to provide top-notch customer support through live chat

Commenti: Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource.

Aspetti positivi:

The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case...

Aspetti negativi:

The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard.

Clean, Professional and Simple Set-up

Commenti: I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price.

Aspetti positivi:

I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone.

Aspetti negativi:

While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative.

Alternative considerate: HappyFox Chat, Olark e Zendesk Suite

Perché passare a Freshchat: I originally chose freshchat because it was less expensive than the other products.

Cheap and easy to use chat function for small organisations

Commenti: It's been fine. Customer support was poor

Aspetti positivi:

It has a very basic but good AI chat bot, covers most of the operational needs

Aspetti negativi:

The software does not provide a ticketing system, though their is an AI layer query management requires a desk

Alternative considerate: Zoho Desk

Perché scegliere Freshchat: Cheaper product

Perché passare a Freshchat: It was easy to use and we had a startup plan

Great for front end customer service

Commenti: I love Freshcaht! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing .

Aspetti positivi:

I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes.

Aspetti negativi:

The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute.

Alternative considerate: Meltwater

Perché passare a Freshchat: We purchased licences for Freshdesk and naturally wanted to try out Freshchat as well.

Freshchat is the Great Customer Support Software

Commenti: It was a good experience, but we always wanted an amazing experience.

Aspetti positivi:

Freshchat is the nice customer support software to help customers with immediate response.

Aspetti negativi:

It's not full functioned, according to me, and have the higher prices as compare to deliverability.

Alternative considerate: LiveAgent, Crisp e LiveChat

Perché passare a Freshchat: It was a better tool as comparison from others in my alternative list during the time of purchase.

Fresh Chat - positive and negative points

Commenti: In general , its good tool for direct contact with clients , user friendly for agents like any platform can always be improved .

Aspetti positivi:

I like the most that you can always edit , add or delete canned responses , so this can help agents to be ready always with answers to new updates .I like that its easy to be learned, not complicated

Aspetti negativi:

I prefer if there was option to delete a message after its sent to client , same feature as in whatsappAlso sometimes a new chat will come with no notification , even all notifications are on .Also it will be better to have a search option on the chats , based on the labels of the chats tickets And would be better also ,if chat can still be open for more than 24 hours .

Excellent chatbot

Aspetti positivi:

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Aspetti negativi:

It would be great to be able to program the bot through some API

User-friendly interface & pricing structure

Commenti: Easy to manage tool that optimizes customer interaction, an incredible tool to have for a lean team. Much better than their competitors with respect to user interface, pricing, and customer support!

Aspetti positivi:

We could set it up easily since we had a few Freshworks' products integrated. The pre-built templates setup for the chatbot help in answering most of the common queries, making human interference minimal.The dashboards are intuitive, helping us understand the functioning and areas of improvement. This helps us communicate with a potential prospect as and when they have a query.

Aspetti negativi:

Although the existing integrations help, I would love to see some more features added that can help us increase collaboration with teams. The mobile experience is not as smooth as what their competitors offer.

Alternative considerate: Drift, Intercom e Zendesk Suite

Freshchat excellent tool for your business chat support team and customer service

Aspetti positivi:

The interface is of exceptional quality. InteliAssign and Canned Responses are two of our favorite features. We have two types of customers: business-to-business and business-to-consumer. This feature allows us to automatically assign support staff based on their skills and line of business. Shortcuts for canned responses are also very useful. You can tailor these canned responses to match the tone of your business that you want to convey to your customers in chat.

Aspetti negativi:

When it automatically creates a Freshdesk ticket and you need to send a response, or it will affect your First response time in Freshdesk.

bit dissapointed

Commenti: I installed this app in my site and really tried to make it work for me, but I had to give up. Because I have so great experience with other Fresh products, I hope I will make it work for me in the future, when I try again.

Aspetti positivi:

I loved the fact that you could have live conversations with customers or visitors to my website. This way it is easier to make them buy a service before they leave.

Aspetti negativi:

I found it a bit difficult to incorporate in my website. The messages that I read in the morning accumulated in the inbox but with no real customer's names, so I was unable to know who was who. Or at least I couldn't figure out how to do it or work fluently with this software.

Alternative considerate: WhatsApp

Perché passare a Freshchat: I thought it looked more professional.

Bring customer servie level to the next level

Aspetti positivi:

I like that you can integrate this program with a lot of other ones, like Facebook Messenger. I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag. I like the design, it's really modern. I like that you don't have a limit when it comes to having contacts, and there's this section that is called "reports", where you can monitor your team's productivity and you can see what you can do to improve your business.

Aspetti negativi:

It was a bit difficult to set up, but the customer service is really nice and it helped me with everything I needed to know!

Decent software

Commenti: It is a decent platform to be used for your support team.

Aspetti positivi:

You can use this software for your in house customer support team. The upgrade version has better features which I feel more convenient

Aspetti negativi:

There were a few issues in the normal version which is resolved in the upgraded mode

Best chatbot application

Commenti: I have been using this to integrate this in my website to help people find answers to there concerns and contact customer support if needed.

Aspetti positivi:

The ease of use and how we can integrate this in our own website just using the readymade javascript code. easy to create tickets in freshdesk and reroute to respective person .

Aspetti negativi:

Sometime the chatbot logo disappears and I have to reload the page to see it. Apart from this it works great.

A good chatting platform

Aspetti positivi:

Very clean and simple user interface. Instant messaging is very convenient and comes bundled with many features like sharing images and videos.

Aspetti negativi:

I don't have any cons as per now but I would surely like to see some additional features like bot replies should be bit less robotic type.

If you have an ecommerce site you need freshchat

Aspetti positivi:

Great tool for providing real time support. BOTs functionality is great for automatizing. Recommend to each ecommerce site. Allows to provide 7x24 through iOS or Android App.

Aspetti negativi:

If integrated with social media, messages are not marked read on each. :(

My Freshchat review

Commenti: A well-rounded customer engagement platform that offers a wide range of features and integrations. It is a good choice for businesses of all sizes that are looking to improve their customer support.

Aspetti positivi:

Live chat feature allows businesses to connect with customers in real time.provides detailed analytics reports that businesses can use to track customer engagement, identify trends.Integrates with popular social media.

Aspetti negativi:

1. Can be complex for smaller businesses.2. Lack of advanced reporting capabilities.3. The integrations are limited.

Great for Mobile Apps!

Aspetti positivi:

So far we use Freshchat for our Mobile App. It's integrated inside, so everybody who uses the chat can get in touch with us. .. and they do... and we respond from the very friendly and easy dashboard for us. also it have free version, which fits our needs for now, which is great !

Aspetti negativi:

Would be better if their cust.support was answering faster.

Online Chat Support

Commenti: I have been recently introduced to this software and it was pretty easy to integrate with our ticketing system and it is a very low budged product which we can purchase a license for each agent and we also get 25% discount on annual subscription.

Aspetti positivi:

We have integrated freshchat with our ticketing system and when we end any conversation on chat, we convert it to a ticket and the followup or mark this ticket as resolved and get customer feedback on our ticketing system.

Aspetti negativi:

There are very few details that are being fetched by freshchat from out Saas based application which puts us 1 step back and we have to initiate the chat with asking about the primary information like name, email, company name etc.

Freshchat Review

Aspetti positivi:

Freshchat is a good messaging software. I appreciate the feature of automated messaging, which works just fine in Freshchat. It really saves time and improve customer satisfaction.

Aspetti negativi:

Fortunately Freshchat supports all the languages I needed, but I realized that the language list is limited which can be a problem for companies in some countries.

Very limited features, expensive add-on, requires a lot of setup

Commenti: We have not fully launched yet, because of the amount of time required to set up and copy over information from FreshDesk

Aspetti positivi:

I'm hoping there will be updates, but as of right now, it's difficult to use and requires an enormous amount of setup. It should just pull in our information from Freshdesk, but it does not.

Aspetti negativi:

Requires a lot of up-front programming. Should not have to re-enter all of the information we already put into freshdesk. This is very time consuming and confusing.