Informazioni su 3CX

3CX è un centralino IP avanzato a standard aperto con funzionalità UC. Adatto a qualsiasi esigenza è facile da gestire e installare.

Ulteriori informazioni su 3CX

Aspetti positivi:

Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Aspetti negativi:

Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.

Valutazioni di 3CX

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,3
Caratteristiche
4,4
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

8,6/10

3CX ha una valutazione complessiva di 4,5 stelle su 5, calcolata sulla base di 256 recensioni degli utenti di Capterra.

Hai già usato 3CX?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (256)

Ryan G.
Ryan G.
Assistant Manager (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

The best VoIP phone system for small businesses

5 2 anni fa

Commenti: We had a customer that had 3 different companies within the walls of the building. We were able to configure each company separately so that their rules, hours, and each had different SIP providers that needed to be configured up properly. Each had their own digital assistant and the system setup took only a few hours to complete with all the complexity that was involved. Technical support was outstanding in assisting with the troubleshooting and setup.

Aspetti positivi:

The 8 concurrent call Standard License is free to all companies. This makes it a perfect solution for churches, small businesses, and as the small businesses grow into medium sized businesses, the annual cost for the license with higher concurrent calls is nominal. When companies switch from the POTS lines, they need to figure out a good solution for VoIP. 3cx is lower cost than RingCentral and 8x8 as well as many other competing VoIP softwares.

Aspetti negativi:

Putting in supported APAP adapters is great, but when a customer has a non supported adapter, it usually works, but doesn't play nicely with the software as far as configuring it easily.

Risposta di 3CX

2 anni fa

Sincere thanks for your feedback.

Alexander F.
Customer Success Manager (Brasile)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Serves small businesses very well for free.

5 2 anni fa

Commenti: In my opinion, it is a very good tool and hardly ever had problems, because the tool is very stable and with a very good usability, serving very well small businesses.

Aspetti positivi:

• It is free. • Assists in the company's internal communication. • It is always updated with improvements. • Ease of receiving and transferring calls. • Ease of configuration and installation by the end user.

Aspetti negativi:

• We used the trial version quietly for 1 year, but due to technical problems due to a codec, it caused a major internal problem where we stayed 3 days without a phone. For this reason the support of the company that provides the service asked us to change the application.

Risposta di 3CX

2 anni fa

We are sorry to hear that you had codec issues. Can you explain which codec was used and what issues it created? Codecs work using the SIP Offer - Answer model - a standard in SIP used for the update of session dialogs. This means that when a codec is offered by one endpoint (phone), and the receiving endpoint answers "no available codec" then a codec exchange occurs where both endpoints try to find one common codec (language) to use for their media. Like this every call is serviced and has more chances to get 2 way audio. It is important to tell us which codec you tried to use. Because firstly, we might have an issue to investigate or we might also give you an alternative codec you can use. We support all major codecs so I am surprised how the company that serves you recommended that you change the whole app. Nonetheless, thank you for your feedback. I will forward this to the development team.

Utente Verificato
Team admin (Egitto)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great incoming and outgoing calls system

4 3 settimane fa Nuova

Commenti: Great software that helped us receive calls or make calls to our customers although support team is in another region.

Aspetti positivi:

Easy to use voip service. Use it for incoming and outgoing calls easily. Recording calls, showing missed calls log, easy to audit.

Aspetti negativi:

Sometimes connection might affect call quality.

Risposta di 3CX

2 settimane fa

Hi there! Thanks for your feedback. We're glad to hear that you're finding so many good different use cases for 3CX!

David L.
David L.
Telephony Software Engineer (USA)
Utente LinkedIn Verificato
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Effective Phone System For Small, Simple Offices

3 3 anni fa

Commenti: For under 50 extensions and without any special functionality, 3CX is a very user-friendly platform. However, for any project that requires any custom functionality, 3CX will simply not be able to offer help.

Aspetti positivi:

The 3CX installer on both Linux and Windows is incredibly easy to use and users can go from nothing to a fully-featured phone system in less than 20 minutes. Once installed, the user interface is very clean and straightforward. The 3CX Softphone that can be installed on Windows and mac computers pairs effortlessly with 3CX provisioning files.

Aspetti negativi:

3CX offers very little customization outside of the user interface, and commonly phone system managers will be simply unable to perform more-complex call routing. As an example, dynamic outbound routes are simply not possible outside of the overly-simple Outbound Routes tab, and you are limited to only prefix, length of destination, and from extension. Compared to FreePBX and FusionPBX, the ability to customize 3CX is almost non-existent. 3CX Support will 100% of the time deflect any technical issues to the carrier, and after numerous ticket responses later, they will finally admit to being able to help. SIP SRV records are completely broken and not compliant with the SIP RFC. It's hilarious how catastrophic this lack of functionality is. Faxing is completely broken. It will be a complete nightmare if you attempt to run T.38 faxing over a 3CX phone system.

Utente Verificato
customer service (Giordania)
Utente LinkedIn Verificato
Servizi bancari, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Awesome experience for tele company

5 3 mesi fa

Commenti: Manging a lot of calls will be so difficult without software that will allow you to get back to them when you need it and like 3CX solved this issue perfectly

Aspetti positivi:

The best thing about 3CX is that it will allow you to manage your calls quilty easy

Aspetti negativi:

I would say the only issue I face while using this program is that you need some time to adapt it

Risposta di 3CX

3 mesi fa

Hi there! Thank you so much for sharing your experience with us. We're glad to hear you're satisfied with 3CX and it helps you manage your calls easily.

Matthew D.
Program Manager (Canada)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

3CX - The Softphone that works

4 2 anni fa

Commenti: The day to day operation is more streamlined and at a management level, it helps keep track of those taking calls on out various teams. It also allows us to be away from our offices but take the mobile app with us and get our VM's via email... all positives and allows us to be more attentive.

Aspetti positivi:

3CX has made it easier to maintain our calling network and allows us to bring its features outside of the office which aids in our day to day. The phone dial pad it self is very user friendly and the software it self has a very ease of use feel to it. As a manager it is nice to view, listen and transfer my teams calls on the fly - the logging system also allows me to keep track of activity within my teams.

Aspetti negativi:

Not a ton of cons to be honest, there are some issues of delays from when you ask for a function (click delay) like looking up a contact from the address book and clicking to call the contact, sometimes there is a bit of a delay. The product could use a bit of a refresh look, but overall the ease of use and user friendly Softphone does hit it's marks.

Alternative considerate: Cisco Jabber

Perché passare a 3CX: As I understand it, it was about the features available and overall value of the product we were getting - the user interface were also big reasons.

Risposta di 3CX

2 anni fa

Thank you for your feedback. We are delighted that 3CX is proving to be a useful tool in your organisation.

Utente Verificato
Vice President Of Technology & Operations (USA)
Utente LinkedIn Verificato
Internet, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best Value for VoIP and Web Conferencing

5 3 anni fa

Aspetti positivi:

It was inexpensive, there are local experts, easy to setup, and their new features continue to improve an already great platform

Aspetti negativi:

It's less known so it can be confusing to employees or external participant

Alternative considerate: Cisco Unified Communications Manager

Perché scegliere 3CX: We were using an old traditional phone system and needed to upgrade to a VoIP system.

Perché passare a 3CX: initially we chose 3CX because of the price and local experts.

Risposta di 3CX

3 anni fa

Thank you for your positive feedback

Sam H.
IT Support Technician (USA)
Reti informatiche, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

3CX Phone software review

5 2 anni fa

Commenti: I definitely enjoy working and managing 3CX. It makes managing and monitoring my calls in a busy modern workplace a breeze!

Aspetti positivi:

I really like their phone console. It allows everyone to easily manage and monitor their calls throughout the busy work day. That is the best part of their tool.

Aspetti negativi:

The way that phones interface with the management software can sometimes be flaky. Especially when it comes to the timecode functions.

Alternative considerate: Cisco Unified Communications Manager

Perché passare a 3CX: 3CX came in at a better price point than the current Cisco solutions.

Risposta di 3CX

2 anni fa

Thank you for your feedback. We will look into improving timecode functions

Johanna N.
Johanna N.
Customer Success Executive (Romania)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great to keep track of all calls

5 3 mesi fa

Commenti: Overall it's very good to use it, never had any interruptions while speaking with a client.

Aspetti positivi:

The App is very easy to install and to use. Calls are counted and conversations can be recorded. It really looks like a real phone.

Aspetti negativi:

In the past I encountered some issue with the call forwarding but the support team was very helpful and the issue was fixed super fast.

Risposta di 3CX

3 mesi fa

Thanks for sharing your feedback on 3CX, Johanna! We are glad to hear the 3CX apps have been useful for your organization.

Nicole B.
Immobilienmaklerin & Home Stagerin (Germania)
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Leider noch nicht kompatibel mit Windows 11

4 2 mesi fa Nuova

Aspetti positivi:

Grundsätzlich eine tolle Telefonanlage (wir nutzen die Cloud-Version), wenn man uns nur vorher gesagt hätte, daß es noch nicht kompatibel ist mit Windows 11

Aspetti negativi:

Leider steht nirgendwo beim Anbieter, daß die Telefonanlage noch nicht mit Windows 11 kompatibel ist. Der TAPI Treiber kann so so das Telefon nicht finden und somit auch nicht korrekt eingerichtet und konfiguriert werden. Ein Hinweis auf Ihrer Seite wäre von Vorteil!

Risposta di 3CX

2 mesi fa

Hi Nicole and thank you for taking the time to review 3CX. Our Manual does mention the Windows platforms supported: https://www.3cx.com/docs/manual/phone-system-installation-windows/#h.rpbyof1d94m1

Shlomo F.
manager (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

We stopped wasting money on LANDLINES and chose 3CX as out internet phone PBX

5 3 anni fa

Commenti: For years we had 4 dedicated ATT land lines coming into the office. Most of the employees had 3-4 line phone on their desks, and we would have a few wireless handsets available dispersed in the building. At the time a fully enabled PBX system was simply not justifiable financially. The 3CX software based PBX system changed all this. With a single IP based SIP, we are able to hold up to 16 simultaneous calls! It also piggy backs on the TCPIP network, so when moving to the new office, we did not have to run and install a single phone rj45 jack. Within the day, every employee had a dedicated extension assigned that can be linked to their mobile phone (if they want) . We also created RING GROUPS allowing to dial an extension like 72535 (SALES) which would ring all the sales staff. Everyone liked the ease of picking up others calls, transferring calls, transferring to voice mail and more. You can also load an app to your IPHONE or ANDROID for 3CX. As long as you have DATA services or WIFI, your extension is fully functional anywhere you travel worldwide.

Aspetti positivi:

Price, Ease of set up and feature rich capabilities. The price can be FREE if you are a small office. Still, even for a larger organization the pricing is extremely affordable. It took less than 90 minutes from download to our complete office set up, including 15 extensions. All this with zero training, just following intuitive user interfaces.

Aspetti negativi:

The support is not great. While we can easily google and search through the 3cx portals, we did not feel there is adequate technical support readily available.

Risposta di 3CX

3 anni fa

Thank you for your positive feedback. With regards to support. Support is offered via your reseller. If the reseller is not available, we can assign a new one, by emailing [email protected] If you would like to purchase a support ticket directly from us, it costs $75 a ticket and can be bought from the customer portal www.login.3cx.com

Dar Z.
COO (Canada)
Consulenza manageriale
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Finally found something we can rely on.

4,5 6 anni fa

Aspetti positivi:

We have been using 3CX Phone System Professional Edition for almost 3 years now. After a series of non-starter with other brand name phone systems we stumbled across 3CX. We were initially turned off that it was Windows based however this has turned out to be a HUGE benefit. Not only can we use are existing utilities and subscriptions to do backups, screen sharing, maintenance, etc, but our employees were immediately comfortable making changes and other maintenance. 3CX Phone System has features like Web Conferencing, built in screen sharing, free smart phone applications that were not initially a buying consideration for us but have become some of the most valuable and powerful parts of 3CX - and they continue to improve and release more of these valuable feature rich tools - at no additional cost. The licensing model is unique from any other phone system we've used. 3CX is licensed based on Simultaneous calls rather than total extension or lines. While the pricing is very good, its particularly good for larger offices or public spaces where extra phones are required in places they will receive little use. Other systems require you to pay full license cost for these low use phones but with 3CX, there is no extra cost.

Aspetti negativi:

I've noticed they are too innovative. Where most other phone system are quite stagnate and only release bug fixes, 3CX regularily release new features and is constantly improving capabilities. We have been seeing at least 2 service packs a year, each which represents leaps forward in features and capabilities. They can be ignored, though we've invested into learning and building on them

Christoph D.
Christoph D.
CTO (Germania)
Utente LinkedIn Verificato
Internet, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

3CX offers everything you need for low budget

5 9 mesi fa

Commenti: well it is a phone system. We use 3CX to talk to our customers, we use it as webconference solution and we use it as a very lowlevel slack alternative.

Aspetti positivi:

3CX is a solid voip solution that offers all the features and functionality an ordinary team or company needs. Installation and maintenance is simple. The webclient is getting better and better with every version. Speaking quality is great if you use the right codecs or hard phones. We love 3CX and use this pbx since many years.

Aspetti negativi:

There is no documented API. Either something is supported or not. There is no possibility to get individual implementations.

Risposta di 3CX

7 mesi fa

Hi Christoph. Thank you so much for your detailed review. We are happy to hear that you are happy with 3CX over the years! Currently the only Public API that we have is for our WebMeeting Platform: https://www.3cx.com/blog/releases/video-conference-rest-api/ We do plan in the future to also have another REST API that would allow to perform more actions directly related to the calls and 3CX Server, but at the time of writing, this has yet to be released.

Andreas L.
Andreas L.
Owner (Canada)
Telecomunicazioni, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

3CX - The most complete IPPBX on the market today

5 2 anni fa

Commenti: It just works all the time. Windows or Linux (Debian) both versions whether in the cloud or on hardware are solid, solid, solid.

Aspetti positivi:

When an IPPBX is able to run off of an Intel NUC and provide full call center functionality, CRM integration, soft client via WebRTC mobile client with ZTP integration with the leading IP phones and be set up literally in 10 minutes ... not sure how you can beat this !

Aspetti negativi:

It has more to deal with their partner levels and it constantly changing along with the support they provide to resellers when quotas are not hit that has become a concern. Communication for license renewal has gone directly to end users instead of the reseller of record that has soured the community.

Alternative considerate: Switchvox Phone System

Perché passare a 3CX: Pricing and cloud hosting on AWS and Azure

Risposta di 3CX

2 anni fa

Thank you for your positive feedback. This is greatly appreciated.

Keth E.
Software Engineer (USA)
Vendita al dettaglio, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A lot of bang for the buck, easy to setup, easy to admin.

5 5 anni fa

Commenti: The ability to easily setup phones and manage the PBX, things like doing a scheduled backups, can easily restore a backup if needed, ability to manage calls, extensions, users, etc. Setting up routing, hunt groups, setting up extension groups, setting up open/closed schedules, voicemail, conferencing, web conferencing, and the list goes on. The product is quite intuitive as well.

Aspetti positivi:

I'm new to the world of telecommunication, UM, PBX's, networking, etc., yet with this product I have been able to figure out how to setup/configure the 3CX PBX. They have put a lot of thought into the functionality and features which means we can now manage the PBX and any changes needed as to having to call the support vendor so they can remote in and do the changes. I also like how they have a lot of online training videos and documentation to help lay the foundation regarding what it will take to setup and install a 3CX PBX. 3CX also includes a lot "stuff" for free that many other vendors charge for, for example our past vendor changed for IP licenses, and softphone licenses, and port licenses... nickel and dimed until broke. Yet 3CX doesn't do this, product includes web phone manager interface if you wish to use it, includes a softphone, includes faxing, includes webconferencing, includes voicemail which used to require a totally separate server from your PBX because the big name vendors want you to spend more.

Aspetti negativi:

So far not too many cons, still new to it and doing testing so there could be some limitations that are discovered later on. I'm guessing one limitation might be interfacing w/an existing call-routing tool we have at one of our building locations. A really small con, some of the free training videos could be improved, audio quality, but otherwise nothing currently stands out.

Sam H.
Service Coordinator/Production Specialist (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

3CX Phone for Windows - EndUser review

4 4 anni fa

Commenti: This system is pretty reliable from my end user perspective. The voice mails come to my inbox quickly which is nice. I would recommend this to anyone with a business of the size where I work, we have around 80 employees.

Aspetti positivi:

3CX is easy to operate for me as I am an end user. I receive calls that are transferred to me and I rarely get any complaints that the call didn't make it to me or was dropped in the process. It is also easy to transfer calls to other people or call out by just typing the first couple of letters in the person's name. I can choose their extension or their cell phone if they are listed in our directory.

Aspetti negativi:

I have to restart the software from time to time because it will stop working. I also have some issues with the log of incoming and outgoing calls. I would like to be able to call someone right back if they just called and I don't have their phone number. Some calls are remembered and some are not, it seems random. I can see the number as it comes in but if I need to call that person back sometimes their number doesn't remain in the log, I do not know why.

Kelsea M.
Safety and Wellness Training Administrator (Canada)
Trasporto aereo/Aviazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Truly makes working remotely a possibility

5 2 anni fa

Commenti: 3CX has been a game changer for how I manager my time and work schedule. I can quite literally be anywhere in the world and not miss a thing. I like how there is the option to put the function on "Do Not Disturb" as well, for times you want to disconnect.

Aspetti positivi:

For years I have had a flexible schedule which meant I was not always physically in the office. My concern was always that I was missing calls at my desk, or that the front desk personnel would have to forward the call to my cell phone. The 3CX software seamlessly patches my calls through AND shows the extension name and number the call is coming from.

Aspetti negativi:

When I downloaded the software onto my iPhone, it also downloaded all of my personal contacts, which makes it harder to search easily for my colleagues and increases the likelihood of mis-calling the wrong person. I use 3CX only for work, so I do not like having my personal contacts mixed in.

Risposta di 3CX

2 anni fa

Thank you for your positive review. The new IOS version which we are working on, works as you described. The contacts section will only show contacts from 3CX (Work). Your personal contacts will not be mixed. This is how it is designed. In Android you have a filter - Show ALL, 3CX, Android. If you do not want Personal contacts, deny the permission and check the setting "Do not ask again".

Jeffrey C.
Person (USA)
Computer e sicurezza della rete, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

3cx

5 2 anni fa

Commenti: Great, ease of use, cost savings and mobility is the ticket in the modern world

Aspetti positivi:

Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago

Aspetti negativi:

The new app is missing some features of the old app that was handy like exit&ignore push. I figured a workaround but it also changed the status on your desk phone

Alternative considerate: MiCloud Connect

Risposta di 3CX

2 anni fa

Thank you for your positive feedback. Regarding the exit without push, you can either long press on the account and click "deactivate" or you can check this link https://www.3cx.com/docs/android-app-faq/#h.lcteeu5yq5kd which allows you to perform a one-time configuration that configures 1 status with push enabled and another "Available" Status but this time with push disabled. So when you want to perform the "Exit without push" in the new app, you simply toggle to the profile status that has push disabled.

Michael W.
Consultant (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

3CX Phone System - Kinetix, Platinum 3CX Partner

5 6 anni fa

Aspetti positivi:

Feature/Functionality matches up to any competitive solution.The fact that you have "Standard" or "Professional" as your purchasing options makes the decision simple. And, when you choose one or the other, there are no other "Ala Carte" options. You get what you get. No "extras" that end up being tacked on at the end of the sales cycle. The 3CX Phone System system simply works. The "hybrid" capabilities between Analog, SIP and PRI/MPLS are a great way to introduce either redundancy, least cost call routing and to provide for future changes/expansion/growth. Buy what you need for the next few years. You do not want to limit yourself to what you need today, then need to upgrade the license count within a year or two. The upgrade path would suggest purchasing the upgrade up front will cost much less. For example, a 16SC License can be purchased today, and to upgrade later to a 32SC License will cost the initial purchase of the 16SC License, AND 80% of the 32SC License.

Aspetti negativi:

Would be great to see the ability to break office hours down beyond single days. For example, we have clients that have standing meetings on Monday from 11:00a to 12:00p.

Clay K.
Network Manager (USA)
Gestione formativa, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

3CX Review

5 12 mesi fa

Commenti: Overall, if you are looking for an extremely intuitive, inexpensive phone system solution 3CX is what you need. Their support is top-notch and the phone system itself is very easy to manage.

Aspetti positivi:

What I like most about 3CX is the ease of use. The interface is extremely intuitive and very user-friendly. Also, the install instructions are extremely easy and I was able to set up a virtual Debian server and install 3CX in under 30 minutes.

Aspetti negativi:

I wish 3CX offered time-based routing. It would be nice if you could designate the calls to go to certain places during certain times rather than having it strictly during hours and after hours. There are workaround for this, but it would be extremely convenient if it was built into the interface.

Risposta di 3CX

12 mesi fa

Thank you Clay for your valuable feedback! We really appreciate you for taking the time to leave a review and we are pleased to hear that your experience with 3CX has been positive.

Matt C.
President (USA)
Consulenza manageriale
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

3CX - Best Phone System on the Market

5 6 anni fa

Aspetti positivi:

3CX offers so make features that it can help any business run smoother and be more productive. The collaboration features are amazing. 3CX allows you to use SIP trunks, which can save a company large amounts on phone service spending per year, but if you are still unsure of going with VoIP, then 3CX will work with many name brand gateways to allow you to use analog phone lines. 3CX licensing cost is very simple to understand and you can upgrade your system at any time, with easy. 3CX cost of ownership is very low compared to other phone systems on the market, but they provide so much more.

Aspetti negativi:

3CX is very simple to maintain after install, but if you have problems or want to setup remote extensions, you will most likely need some network, VoIP and previous phone system experience. Overall, there really aren’t any downsides to 3CX. It’s very dependable and feature rich.

Nancy A.
Nancy A.
Technical Customer Care Representative (Kenya)
Utente LinkedIn Verificato
Opere pubbliche, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Getting in Touch with Fellow Colleagues and Clients

4 12 mesi fa

Commenti: 3CX is used on both phones and pc which means a user can have it on the move or in a specific working area. The software has a lot features in one place that assist in communication.

Aspetti positivi:

The software is good with organizations. I use it in the organization making outbound and taking inbound calls from both clients and colleagues. 3CX also has features like call transfers and call conferencing enables a link between different parties.

Aspetti negativi:

As any other software there are some issues. The system crashes sometimes and communication is cut affecting the organization. The system cannot work with just any kind of internet connection the software will not work properly.

Risposta di 3CX

11 mesi fa

Hi Nancy and thanks so much for your positive feedback! We really appreciate you taking the time out to share your experience with us. If the crashing issue persists, we'd encourage you to contact our customer support or seek consultation in the 3CX Forum.

Jessica A.
Call Center Customer Service Representative (USA)
Vendita al dettaglio, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Calls made easier and more organized

5 9 mesi fa

Aspetti positivi:

The quality of the recorded calls is amazing and it makes them very useful for training purposes . 3CX gives you a lot of freedom to organize the call list in a way that works for you . The admin panel is centralized ,which makes it easy for managers to properly oversee everything.

Aspetti negativi:

Configuring it when you are starting out takes a lot of time . Status changes ( from online to away and vice versa ) take a while to sync up and this could lead to missed call .

Risposta di 3CX

7 mesi fa

Hi Jessica. So happy to hear that 3CX has enabled you to organize the call in a way that works for you. Installing 3CX from scratch, by following our online guides takes between 5-15 minutes typically, depending on what platform you are installing on (Windows/Debian amd64/Raspberry Pi). The time it takes to configure the system thereafter depends only on how big and complex it is. The statuses, if setup correctly, change on precisely on the second configured. If you were experiencing delays, it is most likely the NTP time that was consistent on your network. Our installation guides also mention when and where actions need to be taken to avoid this.

Panagiotis B.
Panagiotis B.
CTO (Grecia)
Utente LinkedIn Verificato
Telecomunicazioni, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

PBX For the masses

4 3 anni fa

Commenti: Communications for small inbound call centres, bussiness communications, remote workers extensions.

Aspetti positivi:

Easy of use. Easy to administer. Easy to setup. Great documantation. Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.

Aspetti negativi:

Lack of features. A lot of unnesesary changes from version to version. License model is unstable changes almost every other month. Tool for creating complex senarios apart that it doesnt follow the PBX updates is a joke. Lack of outbound fax solution

Risposta di 3CX

3 anni fa

Your feedback is very important for us to improve on in future builds.

Sean P.
Director of Information Technology (Canada)
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Affordable Phone System for Businesses of All Sizes

5 3 anni fa

Aspetti positivi:

3CX has all the features you would find in major brands of PBX systems with flexible deployment options for on-premise or cloud hosted systems. The system is very easy to setup and administer with training and certification available. 3CX has a large partner network and supports many brands of phones and gateways. The system is very affordable for smaller business and non-profit organizations. Security of calls is built-in which is very important when looking at VoIP telephone solutions. Apps for iOS, Android and Windows make connecting your mobile staff effortless by simply downloading the App and scanning a QR to provision the users extension.

Aspetti negativi:

Even though there are very useful reports built into the system there is no report for average SIP trunk usage and this is only able to be retrieved through the SIP trunk provider. Features are continually being added and this system is very stable so I cannot really say there are any cons.