---
description: Scopri le funzionalità di ManageEngine SupportCenter Plus, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: ManageEngine SupportCenter Plus - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [ManageEngine SupportCenter Plus](/software/162095/manageengine-supportcenter-plus)

# ManageEngine SupportCenter Plus

Canonical: https://www.capterra.it/software/162095/manageengine-supportcenter-plus

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> Migliora l'efficacia e l'aspetto visivo del tuo desk di supporto e prova Support Center Plus per fare il primo passo verso un'assistenza clienti di livello mondiale.
> 
> Conclusione: valutazione di **4.3/5** stelle assegnate da 14 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza ManageEngine SupportCenter Plus?

SupportCenter Plus è un software di assistenza clienti basato sul web, che consente alle organizzazioni di gestire in modo efficace i ticket dei clienti, le loro informazioni di contatto e dell'account e i contratti del servizio.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.3/5** | 14 Recensioni |
| Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.4/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: ManageEngine
- **Area geografica**: The Octagon, USA
- **Anno di fondazione**: 1996

## Contesto commerciale

- **Prezzo di partenza**: 495,00 USD
- **Modello tariffario**:  (Versione gratuita disponibile) (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Android (mobile)
- **Lingue supportate**: cinese, francese, giapponese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco
- **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209

## Funzionalità

- Accesso da dispositivi mobili
- CRM
- Chat in tempo reale per i consumatori
- Comunicazione multi-canale
- Creazione di report/analisi
- Database clienti
- Gestione dei feedback
- Gestione dei sondaggi
- Gestione dell'accordo sul livello di servizio (SLA)
- Gestione della knowledge base
- Gestione delle conoscenze
- Live Chat
- Monitoraggio lamentele
- Portale self-service
- Quadro della attività
- Rendicontazione e analisi statistiche
- Sistema plurilingue
- Sondaggi e feedback
- Third-Party Integrations

## Integrazioni (5 in totale)

- Jira
- ManageEngine Analytics Plus
- ManageEngine ServiceDesk Plus
- Zoho Analytics
- Zoho CRM

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24

## Categoria

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)

## Categorie correlate

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software)
- [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software)
- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)

## Alternative

1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews)
2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews)
3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews)
4. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [TeamSupport](https://www.capterra.it/software/87908/teamsupport) — 4.5/5 (848 reviews)

## Recensioni

### "Lots of features" — 5.0/5

> **Gerson** | *14 febbraio 2018* | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards.  Easy to implement,
> 
> Notification screen reminds me a social network message. That's good.

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### "A good helpdesk tool but not perfect" — 4.0/5

> **Burim** | *16 novembre 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: We just recently made it possible to use ManageEngine Help Desk directly via the internet (until now we could only access it from our on-prem infrastructure) and it has become much easier to access, check, reply and resolve tickets. It works fast, it supports all internet browsers used in our organization, it's relatively easy to use, and user interface is self-explanatory.
> 
> **Inconvenienti**: Managing and assigning requests is very easy but managing tasks is a bit more complicated. If you are the one dispatching tasks to a group of support engineers, there are several steps that need to be repeated every time a task is assigned (Click on the "Quick actions" menu - select "All Tasks" and then select the filter "Pending - My group tasks". This makes it time consuming and frustrating, especially if there are a lot of tasks to be assigned. I hope that newer versions come up with better ways to manage and assign tasks.
> 
> Overall, I am very happy with this product, and I do recommend it. It is not perfect, there are some flaws, but I am optimistic they will address them in future versions.

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### "Manage Engine Ticketing System" — 3.0/5

> **Utente Verificato** | *15 gennaio 2019* | Industria farmaceutica | Tasso di raccomandazione: 6.0/10
> 
> **Vantaggi**: Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
> 
> **Inconvenienti**: Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...

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### "Good but can be improved." — 4.0/5

> **Aria** | *13 maggio 2018* | Moda e articoli di abbigliamento | Tasso di raccomandazione: 7.0/10
> 
> **Vantaggi**: Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
> 
> **Inconvenienti**: Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive  but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.

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### "Super product for enterprise customer" — 5.0/5

> **Arvind** | *24 novembre 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Notification and comment section is good, we can see the latest comment of the customer without the whole mail thread.
> 
> **Inconvenienti**: Mobile notification should be added for ticket status, those whom who are traveling most.
> 
> It experience was good after I understand before that I was pretty confused

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/162095/manageengine-supportcenter-plus)

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