Recensioni su isolved

Multiple Features

Aspetti positivi:

- Forcasting PTO for current and upcoming year. Helps for planning vacations. - Preview Paycheck. Can see the potential breakdown of pay before pay day. - Multiple options for clocking in and lunch breaks.

Aspetti negativi:

You can access the website via mobile or app but they don’t have all features available.

Non-Profit Payroll Review

Commenti: Overall, we enjoy using the software and it works for us. Our customer service reps are easy to work with and quick to respond to anything that can be taken care of at their level. The less timely responses are when questions/challenges have to go to higher levels of service.

Aspetti positivi:

It's easy to use and very user friendly. Our employees love the adaptive employee experience. This was a great leap into current technology for our organization. We went from our payroll and HR systems being separate to being able to combine them with iSolved. It has saved us a lot of time in many areas.

Aspetti negativi:

There is a lack of communication to clients at some times. This has caused a couple of issues with our payroll submission or paying our employees. Occassionally, an update is completed that affects other things that we use and causes something to stop working correctly and cannot be fixed in a timely manner. The Multiple Worksite Reporting never matches our tax reports which causes more time consuming calculations to figure out the correct information.

Not for small business

Commenti: They Lock you in a contract beware. If you need HR this is for you. As a start up this was way to expensive and was sold on all it could do. They spend tons of time setting you up so prepare on lots of onboarding. My major gripe is setting me up without a California tax ID. I sent my Fed ID thinking that was it not being a payroll -professional. They open my account did my payroll and accrued my taxes. Months later refunded my state tax saying there was a problem. After back and forth it was the tax ID and I was hit for 5k plus in penalty’s by the state. Their contract covers them so suck it up. After many emails and months I did get 1700. I had HR and didn’t need it as well didn’t find a benefit at all. I was charged a cancellation fee over 1K and forced to renew contract to extend it. If your a small business don’t make the mistake of this company.

Aspetti positivi:

None better payroll and more small business friendly

Aspetti negativi:

Expensive not your best choice as a start up or restaurant

Good choice

Commenti: Positive, we have enjoyed very pleasant and knowledgeable customer service. We can make an online appointment with our account manager, he can share his screen and either fix issues on the spot, show us how to do something or accelerate ongoing issues up the ladder.

Aspetti positivi:

The payroll processing and access for employees is what sold us. We can be confident that payroll is done correctly and precisely.

Aspetti negativi:

Training, there was so much training up front that it became muddled. Also, too many different screens to access with different screens. As the main admin, I would like to toggle through general areas without signing in again. For some reason, it glitches often when trying to get into share and perform. Also, for Share and Perform, the training has really lacked. We were told we would have the option of a store at the beginning, then told that wouldn't open for a while, until we put it on the back-burner and are having a hard time restarting. Personnel changes and we need each person to receive adequate training.

iSolved is a good product, easy to use and they have great customer service.

Commenti: Good experience

Aspetti positivi:

I like the customer service because they will take all the steps needed to help you.

Aspetti negativi:

Some features are not yet in place, but they do take feedback and I do see things being implemented.

isolved: it's pretty good

Commenti: It's pretty good.

Aspetti positivi:

The breadth of features. isolved is a massive, capable software for Payroll, HR, and HCM.

Aspetti negativi:

The navigation is a bit clunky, and is more mouse-oriented than keyboard-oriented like most modern software. The New Hire Reporting is in desperate need of a direct port-in with state systems. Also, the My Reports Queue should be able to regenerate commonly used reports instead of having to freshly generate them all the time.

Incompetent and Rude about it!!

Commenti: RUN! Terrible attitude /rude / cold staff. Staff is confused and not very knowledgeable in their tasks. Our rep, [SENSITIVE CONTENT HIDDEN], did not know the difference between "gross" and "net" payroll. They made HUGE mistakes on our payroll, taking double deductions from all our workers and when we contacted a supervisor we were told WE(?) made the changes to THEIR system. They refuse to take any responsibility for their errors. All we did was upload the form they gave us to complete. Clients have NO ACCESS and CANNOT MAKE CHANGES to their system! But we were blamed for changing their system analytics!! Really!? Although we had to pay them for their "services" we ended up writing the checks by hand and having to mail them out. Our workers were LIVID. In our previous payroll we sent funds of $100K which they stated we needed to resend. We needed to get a loan as they did not send back our initial payroll funds. We ended up paying double for wire transfers while $200K in payroll sat waiting for them to accept. They rejected our funds and made us resend! This firm made SO many mistakes, treated our employees and management with such disrespect, and cost us unnecessary time and money due to their many mistakes. Customer service blamed THEIR in-house mistakes on us. Just a MISERABLE experience at every turn. Look elsewhere for a payroll company and save yourself the agony of working with their unprofessional and rude staff! Still waiting for a call back from their management to straighten out thei

Aspetti positivi:

They paid our workers on time. Usually had MAJOR mistakes and errors. but payment was fast.

Aspetti negativi:

The staff at ISolved. When THEY make errors and we've called for solutions- it's apparent we are bothering them. ISolved can't solve anything. No responsibility, no compassion. Communication was misery in trying to work with them.

Manufacturing Review

Commenti: I enjoy the product. Support is not what it used to be. I like a personal rep that I can call/email directly, not a "drop box". I wait for answers. Not happy about that at all.

Aspetti positivi:

Ease of use for employees, management, and administrators.

Aspetti negativi:

Reports are clunky. You have to run two different reports to get information, then you have to make your own report from those two. I should be able to run one single report and filter out information instead of combining two different reports.

A More Simplified System

Commenti: My overall experience with iSolved is great. It has simplified my HR and PR fuctioning.

Aspetti positivi:

I love that the employees can be more active in their time tracking and PTO tracking, payroll is fairly simple and customer service is great

Aspetti negativi:

I think that creating your own reports could be simpler

iSolved Review

Aspetti positivi:

iSolved payroll product is top notch. It has saved us an insane amount of time processing payroll each week with its streamlined processes and seamless integration with our systems.

Aspetti negativi:

I absolutely LOVE iSolved and do not have anything negative to say!

iSolved Cares!

Commenti: I love iSolved and my customer service team. I am the only HR and payroll person for 130 employees and I could not survive without them!

Aspetti positivi:

iSolved customer service is excellent and attentive. They are alwasy moving forward to stay ahead of trends and needs. They listen to their customers and they respond in a timely manner. The software is easy to use even across multiple EINS.

Aspetti negativi:

If I have to come up with something, I'd say, I'd like to see them to enhance the storage and organization capabilities of the library in Share and Perform more like a true intranet,.

Easy to use but powerful

Commenti: While the price may seem steep, it has a lot of functionality that can save on time spent by in-house employees. For our company, it has definitely paid for itself in my time savings alone. It does take a fair amount of time to set up, but they have an entire team to walk you through the whole process, making it easy.

Aspetti positivi:

We like the ease of use and fast processing. Previously, we had done payroll entirely in-house. ISolved, however, takes care of nearly everything, freeing me up to perform other functions within the company. It takes care of all tax filings, wage garnishments, direct deposits, PTO tracking, and benefits. Employees can now access all their information on their own, make any needed changes, and print copies of paycheck stubs and W-2s without having to ask me. It is user-friendly and relatively easy to navigate the system. There are a wide variety of available preset reports and, if you can't find what you need, they will create a custom report for you. Calling them gets you a real, friendly person who is usually very helpful.

Aspetti negativi:

Lately, I have had some issues getting a callback. Although calling our Relations Manager usually resolves this issue. And, because it has so many functions, it sometimes takes some looking to find out where they have placed a little-used feature when you want it

From an isolved supporter :)

Commenti: Excellent, nothing buy excellence :)

Aspetti positivi:

At my previous employer I helped make the selection and implement isolved and it was so nice to work with the isolved implementation and customer service team. We had isolved timeclock, payroll, benefits elections, onboarding and ACA at my previous. When I started my new position the company was only using isolved for payroll processing and that was it. In the first year we changed to isolved time, added onboarding, benefits elections and ACA in twelve months time. Just recently we added the 360 integration for our 401K plan as well. Each step felt like someone was inhouse assisting me through each part of the implementation. I didn't have a worry since this was my second time doing this and I knew what to expect and boy did they deliver.

Aspetti negativi:

Nothing to report at this time. With isolved philosophy of constantly improving their program there is little time to worry about anything that may not be functioning to my standards. It's like they are reading my mind :)

iSolved

Commenti: We have had a good experience with iSolved.

Aspetti positivi:

The ease of use and accessibility for our employees. Onboarding new employees is simple as well.

Aspetti negativi:

The inability to customize the menus and some other features.

Best Payroll Experience I have had yet!

Commenti: Overall, we are very satisfied with the software and the customer service that we have received from the software.

Aspetti positivi:

They have a quick button that allows you to click and easily click and easily add a new hire. Different tabs allow the administrator to know if they are working on an employee, working on the business, working on the setup. The software is robust enough to create and manage all of your employee benefits.

Aspetti negativi:

Learning how to navigate the payroll system took more time than I had experienced with past payroll companies. I had to create my own cheat sheet that was simple, that would have been nice for them to provide for new users.

Great HCM for small/medium size businesses

Commenti: Overall, iSolved is a great product. They are constantly improving and I can't wait for what's to come!

Aspetti positivi:

I like that the product is all in one and that it is relatively easy for my employees to find the information they need.

Aspetti negativi:

The things I like the least would be the change in customer service, I enjoyed having a dedicated rep; we got to know each other and our people. The growing pains have been a challenge (especially with the tax team -- but we're HR professionals, we get it!!). I wish some features that were promised years ago, actually have been implemented.

Great experience

Commenti: Our experience has been been wonderful!

Aspetti positivi:

The helpfulness of implementation team and the ease of using the software.

Aspetti negativi:

We have not yet implemented the use of timesheets in isolved, it didn't quite work for our block schedules

iSolved - Payroll & Onboarding

Commenti: Streamlining all processes from hiring, on boarding, payroll, timekeeping, benefits.

Aspetti positivi:

Ease of use, online university training for the different modules. Customer service and response time is AMAZING!

Aspetti negativi:

Switching between companies on the same account gets stuck at times or pulls info from the previous Company when in individual time information.

Quite possibly the worst software I have ever used...

Aspetti positivi:

This software has one merit... the security principals practiced are pentagon level. Your employees will have to type about 5 times the information into their phone or computer as they do to login to their online banking. I can login to my online banking app with about 20 key presses. This app requires more than 40. Passwords are enforced with a complexity that leads to numerous support calls for lost passwords. This would be well and good if the system actually allowed you to access some sort of sensitive data... however the mobile app allows you to punch in and out ONLY with no provision for actually seeing your recorded time. So yes, fort knox security principals that are so onerous your users will HATE you. The app existed in version 3.x before they added an option to save your login name and company id... I have typed my user name and company code hundreds of times during our roll out. This has been addressed now... in version 4. Think about that for a moment. Your company code is a random string your employees will need to remember. The format is X9999999 at least in our case. So yeah, tell your common laborer he must remember C4585209 or something similar to use your time clock... as well as his login name and password.

Aspetti negativi:

The software is at best broken. The development team are slightly above high school level. The support is non existent. You will be told they will fix it in the next version. The phone app does NOT work on all phones. The login screen is "cut off" on smaller screens and there is no way to swipe down to see the login button. No workaround exists as you cannot press the off screen button. NO support. The phone app also does not allow an employee to view their recorded hours. This leads to numerous punches as they believe it did work. Server connectivity issues are very common. Be prepared to "fix" timecards for employees every single day. The check stub viewing app, while integrated into the mobil app, requires the use of a completely different login and stupidly complex password. You WILL be getting calls every week when your employees get locked out because they forgot their password or used the punch login for the paystub side. When this happens, you cannot simply reset the password... no you must send them a system generated email and they have to go through the process of choosing a password and secret questions all over again. Again, I can get into my online banking software MUCH easier. If you expect this software to work with mobile employees think again. Unless they have access to an actual computer they will not be able to see their timecard or paystubs. Your employees WILL HATE YOU if you force them to use this. We are limping this pile of garbage software to the end of our construction season and migrating to a new solution over the winter break. We have lost employees because of this software. The software forces the employees mobile device to use "system time" which is good but it does NOT force the use of GPS when punching. An employee can simply turn off location services before he punches and you have no idea if he was sitting in bed or at the job site.

Terrible product with terrible protocols

Commenti: As an employee, user of iSolved for payroll, I completely despise this software. It is actually inconvenient in every aspect; iSolved is slow to the point I'm unsure if it is even working, an organization does not exist for users to perform tasks and customer support is not available for non-admin users even when it requires for an error page to be fixed! The product is so slow that even a "quick punch" takes extended moments to complete. If you go further into the program it only gets worse. Try setting up a request for PTO and you are muddled to believe the program didn't notice you pushed a button. oh, wait for it. it is thinking!! Back to requesting PTO/editing absences thinking you've found where it is located to realize the organization is really expressive creativity. "Employee Absences" and "Time Off Requests" are delightful in the fact they are both the same thing but are they really? You can perform one function in both but all other functions are split apart between these tabs pushing you further into a maze of the program. Forget about remembering how you did it the first time. When it comes to requiring to update a password the procedure is completely backward. Changing a password for a payroll system should be done during work hours. However, it is always on a Monday morning when I can't clock in and need to take the time to create a new password forcing me later to have my time card edited. It is possible to send an e-mail out a couple of business days before giving the option to either update it when it's convenient, during work hours! Bringing me to my last complaint that brought me to write a review, Customer Support. I have a great appreciation for customer support centers, they always get the brunt of frustrations and then continue to make sure the customer is satisfied. I feel they are the biggest asset in a company. I completely understand the problems that arise if you let a non-admin user contact customer support as every company has different procedures and that is why you create an admin. However, I am not allowed to contact customer support to clear error messages, my administrator needs to. Even when the program directed me to do exactly that. I am then directed to "take a screen shot of the required information", send it to my admin and have them forward it along. This is extremely inefficient. I will never recommend this product to anyone due to the fact that it is slow, unorganized and inefficient. I am shocked by how much our company is paying for this unprofessional program.

No Communication

Commenti: They do not return your phone calls!!! We first called to try and get more licenses and were transferred to different people who never returned calls. After that we decided to go with another system due to not being to get return calls to get all of our employees licensed. We then called back and left messages to call back and neither ever did. Finally, we sent emails in requesting to talk about the cancellation and a transition period. 1 month later we received an email back saying our service was canceled. Finally called and got a hold of the customer rep who said "oh yeah I just got an email from finance forwarded to me that you guys wanted to cancel" we had to explain we wanted to work on transition period, had someone actually returned phone calls then they would know. Our bill was paid through the end of the month so we wanted to keep services until then. He set us up to cancel at the end of the month. We tried calling customer support the week before canceling to see if we need to do anything else, also we were using them until the end of the pay period and wanted to know what we needed to do to pull the last of hours. NO ONE RETURNED OUR CALLS AGAIN. Luckily we logged in at 11:30 pm on 4/30/17 and pulled and hours summary, as the next morning we were unable to pull any other reports. The problem is we are a 24/7 facility and this caused issues. This was one of the worst companies we have tried to work with.

Aspetti positivi:

The system was easy to learn, their support team was very friendly. I don't have anymore pros to add to this.

Aspetti negativi:

Their customer service, sales and financing team are terrible. They do not return phone calls or assist in anyway. Reports are not user friendly.

iSolved - There Are Highs...There Are Lows

Aspetti positivi:

iSolved lends well to quick and efficient implementations. The Payroll processing component is user friendly (for the most part) and helps our clients streamline their payroll processes.

Aspetti negativi:

The overall navigation is not intuitive. We have received this feedback from both our new hires (Service Bureau Users), our Client Users, ESS Users, and Partner Users. But...the biggest problem is the lack of support. The two areas of opportunity we see here are better QA for product releases and restructuring the support process. Netsuite is a bottomless pit of despair. Getting help shouldn't be so hard. The ticket submission interface is atrocious; for the most part the support staff doesn't dive into the problem, let alone the solution. We have to do all the leg work when there is a glitch that we didn't cause. It seems like the emphasis is placed on the development of the product, whereas partner and client support is not a priority.

One of the Best Payroll Products We've used

Commenti: Wonderful experience and very helpful staff

Aspetti positivi:

Very user friendly and everything in in one place for the administrator. Not constantly having to switch systems and have multiple log ins. We are able to upload our commission and no longer do manual entry.

Aspetti negativi:

Report writer can be confusing at times.

Good Product

Commenti: I really enjoyed the system so much better when I had dedicated customer support. Since the new customer service platform, it has been much more difficult.

Aspetti positivi:

I love all the available features. There is so much that can be done with this product.

Aspetti negativi:

Report Writing can be very difficult. Need the ability to pull both payroll and HR together more seamlessly.

We transitioned from HR Office to Infinisource and it was a terrible experience. Switched to ADP.

Aspetti positivi:

The few good things about this software are that you can customize quite a few fields, the reporting is easy to use and the payroll accumulators are accurate.

Aspetti negativi:

Everything except the above information. The system cannot work for a company of more than 200 people (we have 800). It runs far too slow. The benefit enrollment piece is a nightmare and open enrollment is awful. Setting up carrier connections was a horrific experience. When implementing from our previous system to the new system there was a ton of manual entry because their implementation team told us that certain things were imported and they were not. The best con about this system is that when we were using it time and attendance was a separate piece. So on top of everything else we had to import the time weekly. What a pain.