Recensioni su ROLLER

Excellent Customer support, easy to use software

Commenti: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Aspetti positivi:

One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Aspetti negativi:

Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Roller Review

Aspetti positivi:

I appreciate the ease of using Roller once you are familiar with the software.

Aspetti negativi:

There are many features that just seem basic to have that the software has yet to develop.

Over all good experience

Commenti: It takes while to you learn to use it. If can help us over the phone or online talk will be much quicker help us fix problems. Emailing to explain the problems really frustrated me. Anyway all staffs are nice

Aspetti positivi:

Online booking is very good, customer can make booking any timeand Pos is easy to use and set up

Aspetti negativi:

Fee too high, can not block American express and we need to email about our problems (this is really not good for people with bad english writing skills)

Love Roller for the Customer Interface

Commenti: Really good. Onboarding process was great.

Aspetti positivi:

Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

Aspetti negativi:

Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

Brand New to Roller

Commenti: Overall, the people at Roller are extremely nice however they have not been helpful. We have had phone calls, email chains, etc. and it seems like everytime we ask a question, the Roller representative trails off about an unrelated topic and never comes back to answer the original question. Thus, my team and I have had to figure out almost everything on our own and it is not easy. Customer support tells us to try the "help page" or "try googling it" but we have read numerous online posts and watched several how to videos and yet none of which have been all that helpful. Overall, it has been quite a disappointing switch.

Aspetti positivi:

I like how fast things load through Roller.

Aspetti negativi:

Everything else. We were told that Roller would be 10 times easier than our previous system and that has been a total lie. Everything is almost twice as complicated as our old system and sadly the Roller team has been less than helpful when it comes to answering my team and I's questions.

Eventzona Tupelo

Commenti: Overall I am pleased with Roller thus far.

Aspetti positivi:

It has lots of features that can work for many different types of businesses.

Aspetti negativi:

It is not easily accessible on mobile devices.

Financial Controller

Commenti: Overall the system is good, particularly for the front of house staff. The limitation is for the reporting and integration functionality.

Aspetti positivi:

Ability to sell online, check in / out functionality

Aspetti negativi:

Reporting and integration. The reports to be able to produce balance sheet items like debtors, customer deposits in advance and gift cards can only be produced by extracting the revenue reports and takes a considerable amount of time. It doesn't currently integrate with Quickbooks so all entries must be bought manually into the software.

Rolling with Roller

Aspetti positivi:

The ease of use, deployment and customer service for our onboarding made ROLLER a pleasant and profitable journey.

Aspetti negativi:

There isn't much to dislike. ROLLER puts me in the driver seat of my businesses and allows me to make data based decisions to grow and operationalize efforts to become more efficient.

Riversport Review

Commenti: Roller is much better than software I have used previously. The biggest concern I have is reliability of critical kitchen printer communication. I would also like to have reporting functions that compartmentalize by sub-departments and sub-categories in the software.

Aspetti positivi:

I like the cashier interface with the touch screen. Very user friendly.

Aspetti negativi:

I have had some direct guest impacts from kitchen printer communication failure.

Happy Roller Customer

Aspetti positivi:

The cloud based functionality is one of the most helpful functions for managing our business.

Aspetti negativi:

Some limited functionality. Your business has to be setup within the parameters of how the Roller system was built.

GC Wake Park

Commenti: Exceptional

Aspetti positivi:

Easy to use, POS user friendly and handles memberships well.

Aspetti negativi:

not mobile friendly, some areas of memberships could be improved.

RIVERSPORT Review

Aspetti positivi:

The ROLLER POS is an amazing simplified POS that is easy to train for new employees. Also, the customer support we receive from [sensitive content hidden] is like no other, she is very on top of things and always has quick response times when we email with questions.

Aspetti negativi:

The reporting and forms aspect I would like to see updates in.

Joe Roller Review

Commenti: Very happy with my experience using on a daily basis.

Aspetti positivi:

Easy and simple to use at work. Very effective and proffesional.

Aspetti negativi:

I have nothing bad to say about roller at all.

good ticketing system

Aspetti positivi:

Simple till system, easy to use - easy refund process too. Great for ticketing - generates a QR ticket to customers email, which can also be added to their wallet. Scan on arrival and it brings up all booking details to check them in.

Aspetti negativi:

Not a report option to give a business what it needs in one. Have to use multiple reports to gather your weekly takings etc. Not the easiest of systems to set up. Over the phone payments not as simple.

So great!!

Commenti: Quick and easy and efficient. User friendly.

Aspetti positivi:

All the aspects of our business are now in one place. From birthday parties to general check in and also memberships.

Aspetti negativi:

When you're in roller and checking people into a party, you can't put the names alphabetically. They only appear as you enter them in. There should be a way for us to select a setting so it puts them in alphabetical order.

Rockin Jump

Commenti: is can be extremely frustrating at times although I do like the simplicity of navigating it there are still a lot of kinks and errors and the system

Aspetti positivi:

easy to navigate I love that it checks all of our customers info making it easy for us to contact and advertise

Aspetti negativi:

GX score The question to decide the GX is absolutely ridiculous

Bounceinc Marting Setup

Aspetti positivi:

1. Easy to review data on dashboard. 2. Easy to tracking capacity of each session. 3. Easy to create and organize product in the system.

Aspetti negativi:

it's quite difficult for set up schedule for each product. It will be better if the system able to create schedule such as weekday ticket, weekend ticket and add products into each ticket type.

Useful and easy

Commenti: Overall I would recommend it to everyone as it’s been better than any other service

Aspetti positivi:

It’s very easy to use and user friendly as it includes pictures and categories

Aspetti negativi:

Nothing at the moment, it’s just been positive experience

Roller was the right choice.

Commenti: Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Aspetti positivi:

Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Aspetti negativi:

Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

Cant get better than this!

Commenti: Marketing, streamlined Point of Sale, Waiver solutions, Memberships, Pass possibilities, simple Reporting. You name it they've got it or plan on getting it. It has helped us turn over a new leaf in the past few months and we are excited about the future!

Aspetti positivi:

This software is VERY user friendly, it does more than any other platform on the market and they keep adding more features every quarter! We are excited to be using them and couldn't be happier with the experience we have had so far. Customer service is super friendly and go out of their way to try and find ways to make sure your experience is the best. They make note of anything you'd like to see and keep you posted on the new features they are looking to add. Staff love the system and it was easy for them to jump on board with understanding the system. We look forward to what they plan to develop next!!!

Aspetti negativi:

Not much to complain about. If you have an issue the team finds ways to meet your expectations. Love the support teams and the implementation team leads they go above and BEYOND!

Roller keeps us rolling!

Commenti: Very good. Staff are helpful and the knowledge base excellent. With continued improvements the platform continues to deliver.

Aspetti positivi:

The scheduling functions and CMS within the Roller software have dramatically improved the way our business interacts with customers. Scheduling gives us confidence to make adjustments quickly to react to customer demand and staffing restraints.

Aspetti negativi:

We find reporting difficult. More education is required but this is difficult once the set up is complete.

Redundant input and no customer service

Commenti: None. Awful product

Aspetti positivi:

Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

Aspetti negativi:

Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

Trampoline Park in Alaska

Aspetti positivi:

The implementation team was great. Things did not go smoothly or very quickly on our end due to what felt like a neverending series of unfortunate events and your team was so patient and helpful. [SENSITIVE CONTENT] has been wonderful. So far most things seem to translate well from what we were using before this and we haven't had to make too many changes to our procedures.

Aspetti negativi:

I think the event booking part is my least favorite so far but that is likely just because it's different than what we had before and I was extremely proficient with that software.

Roller

Aspetti positivi:

Checkout Interface is neat and tidy with option to include visuals

Aspetti negativi:

Restrictions on scheduling. Booking management limitations; cant see if tickets have been redeemed or not.

Roller Software Review

Commenti: Customer efficiency, customer shopping experience, customer satisfaction, business operating improvements, booking accuracy, booking records.

Aspetti positivi:

It's ability to grow and it's use of customer experience and requirements to improve their software to meet it's clients needs, as opposed to other companies who would improve their system based solely on what they thought was best.

Aspetti negativi:

Lack of reporting facilities. Overall summaries of trade, customer footfall, graphics etc would be very helpful, with Only fault on an otherwise fantastic system.