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Informazioni su Sterling

I servizi su background/identità di Sterling offrono una base di affidabilità e sicurezza che abbraccia diversi settori, professioni e confini.

Ulteriori informazioni su Sterling

Aspetti positivi:

Sterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.

Aspetti negativi:

Firstly, there is no intimation as soon as a consultant completes the background check link.

Valutazioni di Sterling

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
3,7
Caratteristiche
4,2
Rapporto qualità-prezzo
4,3

Lo consiglieresti?

7,5/ 10

Sterling ha una valutazione complessiva di 4,1 stelle su 5, calcolata sulla base di 28 recensioni degli utenti di Capterra.

Hai già usato Sterling?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (28)

Tanim
Tanim
Marketing Expert (Bangladesh)
Utente LinkedIn Verificato
Internet, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Probably the best I have ever used

5,0 3 anni fa

Aspetti positivi:

The best thing about this is, it is simple and easy to use. It is pretty works very well for Background checks, I-9 verifications and others. It is quite feature rich.

Aspetti negativi:

It is a little slow, most of the times. Other than that, I like pretty much everything.

Chris
Director of Human Resources (USA)
Settore automobilistico, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sterling is a solid product. Everything you want in a background screening provider.

4,0 6 mesi fa

Commenti: Overall excellent experience. Salesforce is top notch and customer service has been responsive.

Aspetti positivi:

Sterling has a very nice interface and overall it's a smooth running program. Great network for drug screens and timely background screening results.

Aspetti negativi:

I would like the move to their Modern Hub completed. Right now we have the two options and can toggle between them. Do the Modern view and just continue to improve that.

Recensione anonima
Assicurazioni, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Good Services, Poor Customer Service, Dated User Experience

3,0 mese scorso Nuova

Commenti: Overall, they are a good provider, and one of the only ones in Canada that doesn't a decent job at performing pre-employment checks. Their platforms needs updating as does their SLAs with customers.

Aspetti positivi:

They have a variety of service offerings that are available to their clients and they often get completed packages in a short period of time.

Aspetti negativi:

They customer service was slow to respond to requests. Their platform is dated, and it doesn't have the best user experience (customer or applicant)

Alternative considerate: Certn

Perché passare a Sterling: They were recently acquired by another organization that will position them to be a well known brand.

Lisa
Operations Manager (Canada)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Sterling Review

5,0 7 mesi fa

Commenti: I have had a positive experience with Sterling.

Aspetti positivi:

Sterling is very user friendly and the process is very timely.

Aspetti negativi:

Sometimes the different options available can be confusing.

Utente Verificato
Utente LinkedIn Verificato
Proprietà immobiliari, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

TENANT APPLICATIONS AND SCREENING

5,0 6 anni fa

Commenti: The low cost and ease of use makes this product perfect for our needs.

Aspetti positivi:

This work great for performing credit checks on rental applications. Work seamlessly and gives me results within 24 hours. Plus they only charge per check so easily billed out.

Aspetti negativi:

They seem to have a really long billing cycle so I often get a bill long after the check so have to cross check to make sure the proper person is being billed.

Matthew
General Manager (USA)
Reclutamento e selezione del personale, 5.001-10.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Good Product. Beyond Terrible Customer Service

3,0 6 mesi fa

Commenti: As mentioned in my Pros section, running background checks were relatively easy but the customer service gets a 0/10/. Only option to pay is by ACH without a service fee. $5500 in background checks over the course of a few months and now I have to ear 3% using credit card.

Aspetti positivi:

Running background checks were relatively easy - single use and bulk

Aspetti negativi:

Customer Service and Payment Method - no online payment. 3% fee to use credit card

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Not the best with integrations

3,0 2 anni fa

Commenti: So far, not great. The implementation and integration has not been a good experience.

Aspetti positivi:

I like that recruiters will be able to trigger the background check.

Aspetti negativi:

The implementation and especially the integration was not smooth. Sterling was limited in how they could integrate with our ATS which required our team to make process changes that we did not want. Plus, when we were trying to set up the integration, it didn't work in its full capacity as advertised by Sterling, and they couldn't figure out why.

Richard
Richard
Onboarding and Benefits Coordinator (USA)
Utente LinkedIn Verificato
, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sterling works great under most circumstances.

3,0 7 anni fa

Commenti: Quick and helpful fulfillment of our diverse background screening process under low-to medium volumes.

Aspetti positivi:

I appreciate the convenience of the user interface. The technical team at Sterling is educated in the background process law and are able to set up packages containing background check components specifically designed to meet my clients' needs.

Aspetti negativi:

Sterling's process can get bogged down under high volume. There are times when my company processes 20 or more background checks per day. We've had some trouble with turn-around times under these situations.

Utente Verificato
Utente LinkedIn Verificato
Reclutamento e selezione del personale, 1.001-5.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Sterling Backgrounds

3,0 6 anni fa

Aspetti positivi:

Easy to navigate and friendly user. Receive notifications for statuses.

Aspetti negativi:

Too much data entry. Change of date results with no confirmation.

Utente Verificato
Utente LinkedIn Verificato
Internet, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Background checks made easy!

4,0 6 anni fa

Commenti: Very positive!

Aspetti positivi:

It's so simple to use and the turnaround time is unreal.

Aspetti negativi:

The pages aren't the most user friendly but once yo learn how to navigate them it's fine.

Monica
Talent Consultant (USA)
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sterling Background Check Services

5,0 2 anni fa

Aspetti positivi:

One of the best features of Sterling is the fact that they have several different platforms to choose from and you can integrate with your current Applicant Tracking System. Another great feature is the quick turn around on report results.

Aspetti negativi:

Sterling's customer support can be improved upon. Turnaround time is quick, unless you are processing dozens of reports at once.

Adjoh Lucie
Assistante commerciale (Benin)
Materiali da costruzione, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Logiciel de gestion

5,0 anno scorso

Aspetti positivi:

Ce logiciel fait partie des fournisseurs de services d'antécédents et d'identité. Son avantage est la facilité de vente en détail et personnel sans aucun doute. L'hôtellerie, éducation, et les universités peuvent en bénéficier.

Aspetti negativi:

Pas d'inconvénients, je rassure l'utilisateur à en utiliser.

Edrick
Process Associate (Filippine)
Risorse umane, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Sterling is a dependable software.

5,0 4 anni fa

Commenti: I greatly recommend this software because it removes a great load in Onboarding Specialists' tasks. It gives us the opportunity to work on some other things which cannot be automated. There are some concerns in the background check results but it is very understandable because this is still a software programmed to do specific tasks. Its other features like electronic forms minimizes the use of papers and reports and analytics makes work faster. Great value for money.

Aspetti positivi:

This product is very easy to use and it makes our work in the HR-Onboarding team more efficiently. Its reports and analytics, electronic forms, and self-service portal are its fundamental features which both applicants and human resource professionals benefit greatly from.

Aspetti negativi:

Its room for improvement would be when it does the automated background checking with The Work Number, it is very sensitive to providing mismatch/issue in it. Basically, this is because it was how it was programmed. It was programmed to be very specific with the details to match. This is acceptable because, after all, this is still a program with limitations.

Shikha
HR Manager (India)
Reclutamento e selezione del personale, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Sterling-Over all good but needs improvement.

3,0 6 anni fa

Commenti: I am not completely satisfied with some of the features provided by Sterling but this is the preferred vendor for some of our clients. It has room for improvements.

Aspetti positivi:

Sterling is an online platform which provides screening and investigation services. I have been using this software for almost 6 years now and it has become advanced as compared to its previous versions. However, there is still quite a lot room for improvement. In most of the cases, the turn-around time for criminal check is quick except for few county/state-wide checks. The package set up process is easy and the customer service is good. It offers variety of checks and fulfil the background check requirements from the client every time. They even offer the facility to schedule appointment for drug and medical tests. The user interface is pretty simple and user friendly and does not require detailed instructions to complete the link. The portal allows view/download the report without the reviewer’s comments. The report generation process is easy and the final report look clean and clear.

Aspetti negativi:

Firstly, there is no intimation as soon as a consultant completes the background check link. They only send an email when the report is complete or they need supporting information/documentation. They should intimate us within 2 days if they are not able to get any response from the employer so that we can start following up with the employee for alternate numbers/documentation. This would expedite the process for everyone. Since there are other strong competitors in the market, they need to focus on the weaknesses in order to sustain in the market.

Sharyn
Sharyn
HR Supervisor (USA)
Servizi finanziari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Robust background screening solution

5,0 6 anni fa

Aspetti positivi:

I have used other background check services but this one is the most thorough. It can do a credit check very quickly. Doing a standard background check is typically quick unless the candidate has lived in several different states. For any background check platform, it will generally take a while for it to get through all the states so that's not atypical. I have had more success than not and I do like the way the reports are listed. It's very clear cut and concise.

Aspetti negativi:

On one occasion, I did have a background check take a long time for a candidate and it held up their employment. I'm not sure why it got stuck other than I was told the court was taking a long time releasing records but overall that was the only con I really encountered.

Angela
Director of HR (USA)
Proprietà immobiliari, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Service is Sterling!

5,0 3 anni fa

Commenti: We have been with Sterling for 5+ years. We have a great relationship with our team

Aspetti positivi:

The support we get and the speed at which we get updates

Aspetti negativi:

Court related searches sometimes take too long

Franco
Freelancer (Filippine)
Ricerche di mercato, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Sterling review

5,0 4 anni fa

Commenti: It solves my problem by providing me an easy faster way to find the right and certified people in my business.

Aspetti positivi:

Sterling is making sure that they can provide the right people for each Companies so you can be sure that even in this time of pandemic you can still hire the right person for your Company. There sofware is easy to use and it is fast.

Aspetti negativi:

Communication/ Dialogue on Asian countries I guess because the product is Great!

Melissa
Human Resources (USA)
Sicrezza e indagini, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy Easy Easy!!!

5,0 7 anni fa

Commenti: Great program, using this is very helpful to the business field I am in and makes things move along fluidly.

Aspetti positivi:

Sterling is very easy to use, from the data entry point to finding your completed reports. You can choose your options for running just a background check or adding a motor vehicle report to it. There are also additional options like credit reports for employment purposes and many more. You can pick and choose what you need for each candidate. Turnaround time is generally pretty fast.

Aspetti negativi:

I do not like that I cannot add multiple peoples information at the same time when ordering the same check for more than one candidate.

Crisanto
Payroll, HR & Benefit's Administrator (USA)
Trasporti/Trasporto merci/Ferrovie, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use with quick result.

5,0 7 anni fa

Commenti: Having used this software gives us accurate and quick result necessary in making business decision.

Aspetti positivi:

This system is very user friendly. You just need a few clicks to complete your transaction. And the result is given to you if not today, you will get it tomorrow. They notify you if there will be delay in the result and will provide you estimated time to completion. I love the free webinars that they provide to their clients. This is something that is very valuable for us as part of their product features. Their customer support team are all great and very knowledgeable of the product.

Carter
HR Coordinator (USA)
Produzione di alimenti, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Fine product with non-existent customer service.

4,0 5 anni fa

Commenti: Not great.

Aspetti positivi:

Easy to submit background checks. Also easy to find past ones.

Aspetti negativi:

If you have a problem or one is taking forever to come back, it is next to impossible to contact them. There is no customer service. I also get calls from sales agents trying to sell me Sterling One, when I already use it.

Bethany
Bethany
People Operations Coordinator (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy to use

5,0 6 anni fa

Aspetti positivi:

To submit a background check, it is very easy and intuitive. Just need name and email and they take care of the rest. They provide good communication to those that are getting the background check and the employer

Aspetti negativi:

We have had a few times where they say documents do not suffice when indeed they are sufficient and that has caused some frustration but otherwise they are very efficient in what they do.

Dominika
Manager (USA)
Traduzione e localizzazione, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Sterling with leave you stress free

4,0 3 anni fa

Aspetti positivi:

Easy to navigate/understand the dashboard.

Aspetti negativi:

I cannot think of a feature I did not like or was concerned about while using the Sterling platform

Joseph
Joseph
Field Service Technician (USA)
Produzione di apparecchi elettrici/elettronici, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Clear as day background check

5,0 6 anni fa

Commenti: Overall, a fast and easy experience. Would recommend

Aspetti positivi:

I was in the process of getting a new job and needed a background check. This software was offered as the preferred method. It was easy to do. I just had to fill out some of my own information and upload one scanned document and I was done. It was fast and simple.

Aspetti negativi:

The only con was that the software looks a little dated, like something out of the early 00's.

Heather
Controller (USA)
Reclutamento e selezione del personale, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

It works for basic needs

3,0 5 anni fa

Commenti: Sterling works for the basic needs that most of our clients need

Aspetti positivi:

Sterling links with our staffing software so it's easy for our recruiters to use and import to the candidates file.

Aspetti negativi:

Whenever we need a client package set up, the feedback is always extremely slow and frustrating. Even when we express that we need it done quickly.

Daniela
Logistics Coordinator (USA)
Industria farmaceutica, 5.001-10.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

It's been 2 weeks of my background check, still don't have it and they are delaying my start date

1,0 3 anni fa

Commenti: I would give 0 starts if I could
I would give 0 starts if I could, it's been 2 weeks since the background started, they sent the back an incorrect background to the company I'll work for and have been trying to fix for one week. Every customer service tell me a different story and no one can resolve a simple issue. I would not use their service, as an applicant I almost feel like giving up the job because of the amount of stress Sterling is causing me, at this point they will delay my start date because they couldn't complete the background. If you care about your candidate don't use this service!

Aspetti positivi:

Nothing, bad customer service, no consideration or effort to get the job done.

Aspetti negativi:

I would give 0 starts if I could It's been 2 weeks and they don't update me, don't move forward, and can't finish a simple background.