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Informazioni su NinjaOne

NinjaOne è una soluzione per le operazioni IT multifunzione semplice, apprezzata da MSP e professionisti IT.

Ulteriori informazioni su NinjaOne

Aspetti positivi:

Ease of use, Cost, No false positives, excellent account management.

Aspetti negativi:

Lack of built in scripting. Has custom scripting capability but a small script database.

Valutazioni di NinjaOne

Punteggio medio

Facilità d'uso
4,7
Servizio clienti
4,7
Caratteristiche
4,5
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

9,3/10

NinjaOne ha una valutazione complessiva di 4,8 stelle su 5, calcolata sulla base di 211 recensioni degli utenti di Capterra.

Hai già usato NinjaOne?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (211)

Elisa
Elisa
Responsabile marketing (Italia)
Utente LinkedIn Verificato
Marketing e pubblicità, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Il ninja perfetto per il Team IT

5,0 2 mesi fa Nuova

Commenti: Abbiamo potuto con il Team IT avere una conoscenza/monitoraggio constante e consapevole delle risorse e le reti.
Dashboard, ticketing funzionale e intuitivo. Possibilità di analizzare gli Endpoint da remoto avendo tutti i dati in tempo reale.
Ci ha aiutato e risparmiato tempo in ufficio per molte attività.

Aspetti positivi:

Essendo Open source è davvero totalmente personalizzabile se si è sviluppatori esperti. Software intuitivo chi ha una base risulta semplice l'approccio.

Aspetti negativi:

l'assistenza clienti essendo open source è limitata, bisogna avere nel team sviluppatori esperti per poter sfruttare al meglio NinjaOne.

Lino
CEO (Italia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Un ottimo prodotto/servizio

5,0 3 anni fa

Commenti: Ottimo prodotto che mi ha permesso una transizione indolore da un altro sistema. Particolarmente degno di nota l'ottimo servizio di contatto periodico con referente per accedere agli aggiornamenti, sottoporre perplessità e incomprensioni e per farsi seguire nella configurazione di tool del prodotto non ancora adottati.

Aspetti positivi:

La possibilità di personalizzare il prodotto e la semplicità di utilizzo. L'ottimo supporto pre e post vendita. La scelta di BitDefender come Antivirus e Teamviewer per l'assistenza remota.

Aspetti negativi:

La necessità di iniziare con un pacchetto minimo di 50 client. Un entry point più basso consentirebbe una crescita progressiva.

Giuseppe
IT (Italia)
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Ninja è davvero one

5,0 3 mesi fa

Aspetti positivi:

Prezzo e assistenza al prodotto, onboarding fatto con professionalità.

Aspetti negativi:

La grafica è un pò confusionaria e guidare tra i menù non è super intuitivo

Gil
Gil
CTO (USA)
Utente LinkedIn Verificato
Contabilità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best-in-class RMM for internal IT Departments

5,0 2 anni fa

Commenti: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Aspetti positivi:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Aspetti negativi:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternative considerate: N-central

Perché passare a NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Eliot
Technical Lead (USA)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A solid, simple, modern RMM solution

5,0 6 mesi fa

Commenti: It's simple and doesn't represent a huge investment of time, which when you have a lot on your plate is optimal.

Aspetti positivi:

We recently migrated to NinjaRMM and I'm really impressed how simple and straightforward it is to set up. It also has a really clean, modern UI which is a big plus compared to some of the more legacy players in the market. Another big plus is that it supports disabling/hiding a lot of features that you don't want to use, which makes it easier to do a phased rollout/implementation. Lastly Ninja's onboarding services were good and their techs were helpful!

Aspetti negativi:

Since it is a newer player on the scene, there's a lot of rapid development going on, so some things you'd expect from a more established product might be not-exactly-how-you'd-expect-it, and you're waiting on their (tbf, pretty rapid) development cadence to catch up.

Alternative considerate: N-central

Perché scegliere NinjaOne: LogMeIn Central was not super pleasant to use and not nearly as feature complete as NinjaOne.

Software precedente: LogMeIn Central

Perché passare a NinjaOne: NinjaOne is month to month. We could have gotten a slightly cheaper rate with N-central, but then we'd be locked into a contract. For us, it's worth it to pay a little more to not suffer vendor lock-in.

Kagera
Project Manager (USA)
Forniture e materiali, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

My Experience With NinjaOne

5,0 4 settimane fa Nuova

Aspetti positivi:

The tool comes with great remote support features It makes IT management easy

Aspetti negativi:

With NinjaOne, all has been seamless. It is affordable too.

Utente Verificato
Utente LinkedIn Verificato
Reti informatiche, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

their SMS login is not working - no fix from their support in timly manner

2,0 2 anni fa

Commenti: not good, major issues should be fixed at the time and not dragged out,

Aspetti positivi:

their is not a lot - I'm not impressed by their lack in support.

Aspetti negativi:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

Alec
IT Manager (USA)
Proprietà immobiliari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great RMM and Ticketing System

5,0 2 mesi fa

Commenti: Overall, it is a great platform if you know what you are getting into. As an RMM it is excellent and without bells and whistles.

Aspetti positivi:

Ease of use, scripting that just works, and the dojo community for help

Aspetti negativi:

It is a little too basic. The document feature is not the best so we use a different product.

Alternative considerate: ManageEngine ServiceDesk Plus e Atera

Perché passare a NinjaOne: Price point, ease of use, and nothing overly complicated.

Grant
Network Engineer (USA)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Favorite RMM to use and manage

5,0 6 mesi fa

Commenti: I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.

Aspetti positivi:

Ease of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.

Aspetti negativi:

Lacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.

Alternative considerate: Atera e LogMeIn Central

Perché passare a NinjaOne: Ease of use and very robust and smooth patch management experience.

Patrick
Patrick
System administrator (Canada)
Utente LinkedIn Verificato
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Best RMM in the business

5,0 6 mesi fa

Commenti: Making it easy to patch our assets and keep control over them. Our remote users love it when we can easily remote in and fix their problems.

Aspetti positivi:

NinjaOne is easy to use. When you browse its admin center, everything makes sense. Things a properly layed out and easy to find. You can get going in just a few minutes. We use it on a daily basis and it's bundled with amazing features.

Aspetti negativi:

A little tiny issue here and there, but nothing their technical support weren't able to handle.

Andrew
Technician (Australia)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

NinjaOne is the NumberOne RMM for MSPs

5,0 2 mesi fa Nuova

Commenti: Outstanding. I love NinjaOne and couldn't do my job efficiently without it.

Aspetti positivi:

Ease of use, ease of deployment, the GUI is simple yet gives you everything you need at a glance, simple patching functionality and asset organisation. NinjaOne is incredible.

Aspetti negativi:

I honestly can't of any shortcomings of NinjaOne. It's an incredible product and must have for any MSP.

Nyoro
Construction Manager (USA)
Industria edilizia, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

NinjaOne Has Been an Effective IT Management Tool

5,0 4 settimane fa Nuova

Aspetti positivi:

NinjaOne has been a superb IT management solution. I like the reliability and ease of use of NinjaOne.

Aspetti negativi:

NinjaOne makes work easier. No dislikes about NinjaOne.

Micheal
Marketing Director (USA)
Ospedali e sistemi sanitari, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

NinjaOne Has Been a Reliable and Easy to Use Solution

5,0 4 settimane fa Nuova

Aspetti positivi:

The capabilities of NinjaOne are excellent. NinjaOne makes work easier for us.

Aspetti negativi:

I do not have dislikes for NinjaOne. NinjaOne is superb.

Kamran
3rd Line (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Amazing RMM Dashboard, Very simple, easy to use & deploy, great alerting and does it all!

5,0 4 anni fa

Commenti: NinjaRMM is fantastic, our engineers productivity have increased. Our SLA's are being met faster, Ninja just lets me and my colleagues get on with our job, providing all the information, monitoring and tools we need without it being cluttered or too in your face.

Aspetti positivi:

For me as a 3rd Line Engineer and someone who oversees the Desks and manages Engineers, Ninja just gives us all the tools and enables us to do our job so much more quicker and easily compared to predecessing RMM tools. The Dashboard first of all is very clear and informative and very easy and simple to use. It is not cluttered and displays all your relevant alerts exactly where they need to be. The integration process was also very simple, its literally one click of a button of installing an agent. If you use RMM, then its simple to automate and deploy this as of apposed to other RMM tools which are clunky, stop responding and break so often!

Aspetti negativi:

There are a few bits and bobs missing from Ninja, for example TeamViewer automatic integration and deployment on MAC(s) but after discussion with my great Account Manager he pushed this forward to Development, as he always does with anything that I think would be great to be added to Ninja. Its fantastic as pretty much at all opportunities my requested features I have seen been added so they are very responsive and do listen to Administrator needs.

Pat
VP Sales (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Ninja Review

5,0 5 anni fa

Commenti: We have been very satisfied with the product so far. Our rep has been very responsive to our needs as well.

Aspetti positivi:

Ease of use and features is the main reason. The product was easy to deploy compared to the older one we moved away from. Anti-Virus feature and TeamViewer add on.

Aspetti negativi:

The reporting functions need some improvement as well as the backup functionality.

Alternative considerate: ConnectWise ScreenConnect

Perché scegliere NinjaOne: Ease of use was the main reason.

Software precedente: Kaseya VSA

Perché passare a NinjaOne: As mentioned before ease of use , price point and our rep.

Gary
Head of Systems (UK)
Gestione delle risorse, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great RMM with all the features you needs without being overly complicated

5,0 3 anni fa

Aspetti positivi:

Its simple to Navigate and use. See all your devices in one place and filter them in to departments and roles. Configure separate policies for handling Microsoft and 3rd party updates. Set warning levels and thresholds for anything from disk usage, failed logins to smart disk failure warnings. It ticks all the boxes and they are continuing to add new features such as backup and AntiVirus integration. You can also provide remote access for users to access their own devices. You can schedule regular reports on their access, hardware, system status, antivirus protection and updates giving you an audit trail for any compliance requirements. Best of all you can manage the whole thing from my desk or a mobile device.

Aspetti negativi:

There is very little to complain about. In fact the only minor issue currently missing is image based backup solution but this is in development.

Alternative considerate: N-sight e LogMeIn Central

Perché passare a NinjaOne: Ninja offered a simpler set up and a better pricing structure.

Warren
General Manager (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

A very affordable RMM solution.

4,0 anno scorso

Commenti: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Aspetti positivi:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Aspetti negativi:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternative considerate: Zoho Desk

Perché scegliere NinjaOne: The pricing was more attractive.

Software precedente: Zendesk Suite

Perché passare a NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Adam
Tier 3 Support Technician (Irlanda)
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

NinjaOne: A 5-star product

5,0 2 anni fa

Commenti: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Aspetti positivi:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Aspetti negativi:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

Chalden
Network Technician (Sudafrica)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Amazing RMM software.

5,0 3 anni fa

Commenti: I can see pretty much every detail of every device that I manage.
From system specs, live resource viewing, and even networking details.
Remote connections are a breeze, no hassles and connects with 1 click.
If there are any issues with a device, you get a detailed alert that saves a lot of troubleshooting time.
the software installed on the end user device in a couple of seconds, and is not resource intensive at all.
The team at Ninja is very helpful, they respond to our emails very quickly and provide solutions.
The Dojo community (Basically a knowledgebase, with everyone being able to participate) has all of the resources that you would need.

Aspetti positivi:

Detailed information for every device (Hardware, software, network etc) Live resource viewing. Remote connection software. Patch management. Custom policies. Integration with Bitdefender. Custom scripting. Detailed event logs, saves a lot of time on troubleshooting. Detailed alerts, if there are issues with a device. Very user friendly.

Aspetti negativi:

If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you.

Anthony
Directeur Technique (Francia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The Best RMM pour IT

5,0 2 anni fa

Commenti: have up-to-date computer equipment, management of PC windows updatesnotification in case of PC problems, automation of tasks (bitlocker, disk cleaning)

Aspetti positivi:

Time saving, transparency towards the customer, ease of management of a computer park, proactivity

Aspetti negativi:

Integration with MalwaresBytes EDRPossibility to save Office 365view hp pc warrantiesView computer's network drives

Ryan
Owner, Lead Technology Solutions Consultant (USA)
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

An Excellent Solution for Start-Up MSPs

5,0 5 anni fa

Commenti: Working with NinjaRMM's customer service was an excellent experience. Built with a team of seasoned professionals, all with various different levels of experience in business ownership, maintenance, technical support, and account management, Ninja delivers top-notch customer services in an efficiently timely manner. After speaking with their billing team and our account manager, we were able to work out flexibility with billing, remaining easy to work with and understanding while we straightened out our Accounts Payable systems. It's exciting to be working with a company that is ever increasing their capabilities, expanding their team, and continuously pushing out new features to allow us to operate more effectively in the MSP workspace, provide higher quality of service, and expand our customer reach by providing many different options for managing our client networks.

Aspetti positivi:

NinjaRMM is incredibly easy to use, combining a fluid interface with powerful back-end features. One of the greatest things about this tool is that it just works. There's no complicated setup, or difficult to manage interface. All options and tools are clearly labeled, easy to understand, and the interface is laid out in an easy to navigate structure that is pleasent to look at. Our favorite feature by far is the SysTray customization options that allow us to place a service icon in the System Tray, and give our users tools directly on their desktop to self-resolve, or call assistance when necessary. Additionally, NinjaRMM has done a great job of implementing state of the art technology to provide SMNP monitoring capabilities, as well as managing and monitoring uptime and downtime instances.

Aspetti negativi:

Some of the features that you expect to be there aren't yet fully deployed. We're excited about the potential for backup capabilities with Ninja, however these features don't work perfectly all of the time. In addition, their interface currently lacks a Task Manager system for managing services and tasks, however I've been informed that this is slated for a later release. I would be interested in seeing a development roadmap made public to the subscribers as it gives us a better indication of how to plan for new capabilities/integrations that we may be able to use. Additionally, it would be neat to make uptime calculations so that we can provide percentages for various services to our clients in our reports. Again, I have been informed that full report customization is an upcoming feature, and I'm excited to see that take place.

Marek
CEO (Polonia)
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

NinjaOne Review

4,0 anno scorso

Commenti: Overall, my experience with NinjaOne was highly positive. The platform's user-friendly interface and customizable options allowed me to effectively manage tasks and workflows. The intuitive design made it easy to navigate and access the tools I needed, boosting productivity. The exceptional customer support ensured that I received prompt assistance whenever required. Although the limited integration options were a drawback, the core functionalities provided by NinjaOne met my needs. With continued updates and enhancements, NinjaOne has the potential to further optimize workflows and become an even more valuable asset for businesses and individuals alike.

Aspetti positivi:

One of the things I liked most about NinjaOne was its intuitive and user-friendly interface. The platform was designed with simplicity in mind, making it easy to navigate and utilize its various features. The clean and organized layout enhanced productivity and allowed me to quickly access the tools and information I needed. Additionally, the extensive range of customizable options and templates offered flexibility in tailoring the platform to my specific needs. The customer support provided by NinjaOne was also exceptional, with responsive and knowledgeable staff ready to assist whenever I encountered any issues or had questions.

Aspetti negativi:

While NinjaOne had many positive aspects, one thing I liked least was the limited integration options with third-party applications. Although it offered essential features and tools within its platform, there were instances when I needed to connect and sync data with other software or services. The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information. Expanding the range of integrations would enhance the overall usability and interoperability of NinjaOne.

David
Owner, Operator (USA)
Servizi e tecnologie dell'informazione, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

NinjaRMM caters to all sizes

5,0 5 anni fa

Commenti: Overall Ninja is a great solution for any MSP looking to save some money and make supporting your clients easy and not a chore. Ninja support is super responsive and quick to turn around and fix your issues. As a company, they also treat you as a person and not a bottom line. Their backup integration has helped me in a few pinches with clients data. The best part of this software is that it grows with you as your MSP grows and it doesn't break the bank!

Aspetti positivi:

Single pane of glass for managing all your clients. Whether you are a one-man shop or a large MSP Ninja is the solution you have been looking for. Super powerful policies and ease of automation. Integrates with other solutions for ease of transition from another RMM. It is lightweight and gives you tons of control and management where other solutions lack in ease of use and stuff you with features that you do not use or need. Ninja updates its software very often and it's quick to add new features making it even more powerful than before. I cannot recommend this product enough.

Aspetti negativi:

I have yet to come into a con for this software. Sure it has had hiccups but nothing that is not addressed almost immediately if you contact support or it ends up going through development and released with an update. If you can request it Ninja will do its best to add it to its features list.

Ghassan
Ghassan
executive manager (Uganda)
Utente LinkedIn Verificato
E-learning, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ninjaone makes IT more efficient and meets our requirements

5,0 2 anni fa

Commenti: NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.With its ability to support a large number of computers while I am in my office, and its ability to proactively and reliably manage the infrastructure of our client's network, I consider it my right hand in my dealings with my clients and it has saved me the time to go to the client site, which I invested by adding more clients.Most importantly, I am a fan of working from home and social distancing to prevent some diseases.as well as the automation of the program Routine operations, are carried out without intrusiveness, which greatly improves work efficiencyNinja One customer support is provided by the help desk where they handle problems and help me reach my goal of serving my customers.

Aspetti positivi:

Once you are logged in to the website, the website will take you through the basic setup of your account, client's account, etc. Then you will be able to start using NinjaOne and easily go to the settings page to further customize your work.I consider NinjaOne as my right hand, NinjaOne is distinguished with a distinctive interface and a reasonable price with its dependence on cloud storage, and the software installations and server restarts are some of our best uses, and I'll not forget to mention that NinjaOne has a great email alerts system.A good advantage to work while ensuring social distancing to reduce the chances of infection with corona

Aspetti negativi:

To fully work with NinjaOne and serve the customer will, I have to use software like TeamViewer or Splashtop. , which I find underestimated the degree of safety.

Bill
IT Manager (USA)
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Simple & Powerful

5,0 5 anni fa

Commenti: NinjaRMM has helped us keep on top of the status of all our Windows systems. It does this with a simple and intuitive interface.

Aspetti positivi:

This product is simple and intuitive. Yet despite the simplicity, it is also very powerful. I have confidence that I know the status of all our Windows systems. I am able to remotely connect and manage our systems quickly and easily. Patch management is fairly straight forward to configure and monitor.

Aspetti negativi:

The product isn't quite the "single pain of glass" dashboard that I would like it to be. The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites. One other item that could be improved is to add the ability to send alerts to different emails, based on status.