Recensioni su NinjaOne

Un ottimo prodotto/servizio

Commenti: Ottimo prodotto che mi ha permesso una transizione indolore da un altro sistema. Particolarmente degno di nota l'ottimo servizio di contatto periodico con referente per accedere agli aggiornamenti, sottoporre perplessità e incomprensioni e per farsi seguire nella configurazione di tool del prodotto non ancora adottati.

Aspetti positivi:

La possibilità di personalizzare il prodotto e la semplicità di utilizzo. L'ottimo supporto pre e post vendita. La scelta di BitDefender come Antivirus e Teamviewer per l'assistenza remota.

Aspetti negativi:

La necessità di iniziare con un pacchetto minimo di 50 client. Un entry point più basso consentirebbe una crescita progressiva.

Best RMM tool on the market

Commenti: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Aspetti positivi:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Aspetti negativi:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternative considerate: Atera e Kaseya VSA

Perché scegliere NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Software precedente: Spiceworks

Perché passare a NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Best-in-class RMM for internal IT Departments

Commenti: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Aspetti positivi:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Aspetti negativi:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternative considerate: N-central

Perché passare a NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Boost Productivity and Efficiency with NinjaOne Device Management

Commenti: NinjaOne appears to be a comprehensive and efficient device management and remote access solution that can enhance productivity and security for businesses and IT professionals. With its customizable automation workflows, real-time monitoring, and incident management capabilities, it can help organizations optimize their IT operations and minimize downtime. Its user-friendly interface and robust security features make it a valuable tool for managing devices and networks remotely.

Aspetti positivi:

NinjaOne appears to be a comprehensive device management and remote access solution that offers efficient incident management, real-time monitoring, and customizable automation workflows. Its user-friendly interface and robust security features make it a valuable tool for IT professionals who need to manage devices and networks remotely.

Aspetti negativi:

Some users may find the cost of NinjaOne to be higher compared to other device management and remote access software available on the market. Additionally, while NinjaOne offers a comprehensive range of features, it may require some initial setup and configuration before it can be fully utilized. Overall, these are relatively minor issues that can be easily overcome.

their SMS login is not working - no fix from their support in timly manner

Commenti: not good, major issues should be fixed at the time and not dragged out,

Aspetti positivi:

their is not a lot - I'm not impressed by their lack in support.

Aspetti negativi:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

A very affordable RMM solution.

Commenti: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Aspetti positivi:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Aspetti negativi:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Alternative considerate: Zoho Desk

Perché scegliere NinjaOne: The pricing was more attractive.

Software precedente: Zendesk Suite

Perché passare a NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.

Ninja One changed our business

Commenti: Fantastic, I can't fault ay aspect of the solution or the people working with the company.

Aspetti positivi:

The ease of use along with the great development, technical, support and sales teams mean we are never stuck. That great relationship with the company along with the efficiency of the software means we gave gained and incredible amount of time to do work instead of working on the software.

Aspetti negativi:

The only criticism I have of Ninja One is that they produce a huge amount of features regularly but we would love to have access to them often before they are ready. This is due to the development being customer driven so the upgrades they offer are always great and we are a little impatient!

Alternative considerate: N-central

Perché scegliere NinjaOne: Needed a more mature and capable product

Software precedente: Atera

Perché passare a NinjaOne: Better functionality, better ease of use, better value, and better people to work with.

Software per MSP

Commenti: It has greatly simplified the work of technicians. It has improved all prevention work and especially the ability to handle multiple devices at once.

Aspetti positivi:

What is interesting is the ability to automate so many repetitive and tedious functions for an IT person. Centrally manage patches of windows and third-party software.

Aspetti negativi:

The thing that perhaps needs improvement is that when running tasks at set times there is no option to have an email arrive with the outcome of the task.

Alternative considerate: SolarWinds Service Desk

Perché scegliere NinjaOne: Because Ninjaone in my opinion handled the update patch better. Furthermore, the price includes a ticketing system

Perché passare a NinjaOne: Price, simplicity, functionality and product offer

Hidden Software Gem

Commenti: Excellent product that we will use for years to come

Aspetti positivi:

This product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use

Aspetti negativi:

More customisation of reports would be a great benefit

Alternative considerate: SolarWinds Service Desk

Perché scegliere NinjaOne: Better features, low cost and ease of deployment

Perché passare a NinjaOne: Less complicated setup and ease of use along with intuitive interfaces.

NinjaOne: A 5-star product

Commenti: Ninja has been a joy to work with. The tools available have vastly improved the level of service I can provide to my clients. It has shown itself to be invaluable time and time again for the information it provides and how that speeds up the resolution of any IT issues as a result.

Aspetti positivi:

Everything. Device management, Ticketing and more. Each time a new feature is added it becomes a valuable part of our service. No other RMM service I have used has given me as many tools to fix issues as Ninja.

Aspetti negativi:

Nothing, Ninja [SENSITIVE CONTENT]have been very quick to fix any issues or offer workable alternatives instead. I know when there is a problem that I can reach out to Ninja support or my account manager for immediate assistance.

NinjaOne the all-in-one solution for IT

Aspetti positivi:

I enjoyed using NinjaOne software. It provides a comprehensive suite of tools, making it the one-stop solution for most IT Departments or MSPs. However, what I liked most about the software is:Ease of Use: The user interface is intuitive and easy to navigate. The features are clearly labeled and organized, making it simple to find what you need.Customization: The software can be customized to fit your specific needs. You can add or remove features or customize the look and feel of the interface.Integration: NinjaOne integrates seamlessly with other leading IT management solutions, so you can quickly move data and information between systems.Support: The support team is always available and quickly responds to inquiries or issues.These factors make NinjaOne an excellent choice for any IT department or MSP. I highly recommend it!

Aspetti negativi:

Lack of Network Mapping: NinjaOne does not currently offer network mapping capabilities, which would benefit more robust network monitoring.

Powerful and cost effective RMM tool backed by an efficient support

Commenti: We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.

Aspetti positivi:

The product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration

Aspetti negativi:

The overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great

Alternative considerate: VersionOne, N-sight, Avast Business CloudCare e SolarWinds Service Desk

Perché passare a NinjaOne: Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use

Get the job done

Commenti: Ninja is aggresively customer focused - as it should be.

Aspetti positivi:

I like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.

Aspetti negativi:

Anything can be improved. Some aspects of the interface could be tweaked.

Excellent RMM for newcomers and experienced in the industry

Commenti: The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.

Aspetti positivi:

First is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.

Aspetti negativi:

The only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.

Alternative considerate: N-sight

Perché scegliere NinjaOne: Price-point and TeamViewer integration.

ninjaRMM slices through the RMM competition

Commenti: Recommendations to others considering the product
There is only one option for ninjaRMM and that's their SaaS model. They use an API framework that allows for integrations with third-party software to provide that single-pane of glass experience. They have a well-rounded "out-of-the-box" solution set and are continuing to mature their features and capabilities. The executive team and leadership are experienced and driven to be the leader in the RMM space. What business problems are you solving with the product? What benefits have you realized?
Status Pros wanted to find a cost-effective solution that would scale with us as we grew. Our experience with other RMM solutions found us wasting time "getting it to work" instead of building real solutions for automation, scripting, remote control, monitoring with "action on" sequencing, integration with third-parties through a single-pane of glass, and a cloud platform that allows us to properly manage our clients from any device, anywhere, anytime.

Aspetti positivi:

We know all too well that your vendor will make or break you. The team at ninjaRMM has built a solution that simplifies the RMM platform for technology providers with a modern approach. Our experience with the team at ninjaRMM moves the bar way up when it comes to supporting our technicians and third-party integrations. We have found them to not only listen to us but provide responsive and intelligence solutions in a timely manner. Status Pros keeps our client satisfaction levels high by using solutions that actually work they way they are supposed to, ninjaRMM is by far our best and leading solution loved by all of our clients. We can extend the ninjaRMM platform to our clients allow them access to their collateral including beautiful reports and shared access to all the features ninjaRMM offers.

Aspetti negativi:

Our excitement around ninjaRMM has us looking forward to the roadmap ahead for solutions that are not yet supported. This means we'll have to wait for these solutions as they become available. As a start-up, ninjaRMM is using modern software solutions which can slow down the adoption process for solutions that are not yet modernized to support their API framework.

Ninja saved us time by simplifying our MSP workflow

Aspetti positivi:

The thing I liked most about Ninja was that coming from our old RMM platform (Centrastage aka AutoTask Endpoint Management, aka Datto RMM) was that you did not need to have a tech spend days reading documentation on setup best practices and then commit weeks to redeployment. When you login to NinjaRMM for the first time the website walks you through the basic setup of your account, clients, etc. When done that walkthrough you are ready to start using Ninja but with just two clicks you can easily hop over to the settings page and customize things even further. That ease of implementation made our switch to NinjaRMM go so smoothly and quickly that we finished account setup and transfer of all clients in less time than planned for!

Aspetti negativi:

The thing I like least about Ninja is they do not have an Android mobile app at the moment (Nov 2019) only a iOS app. Being able to check system health/status and run tasks from mobile on Android would be wonderful. That said they very well may have an Android app in development and being that Android holds a majority market share it seems unlikely that Ninja won't eventually release an Android mobile app.

Alternative considerate: N-sight, ConnectWise Automate e Pulseway

Great product for making IT more efficent

Commenti: Great - good trial , great staff, good pricing - ever changing and evolving product

Aspetti positivi:

Small agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy

Aspetti negativi:

History for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history

Alternative considerate: Atera, Naverisk e Pulseway

Perché scegliere NinjaOne: Wanted more from the software to manage end users from a cloud based setup

Perché passare a NinjaOne: Combination of good price and great features

Reliable RMM, Responsive Support, Receptive Executives, and One of the best softwares I have used

Commenti: There was always a fear that the patching of machines was not being done properly. And the basic thing we are paid to do was patch. We would spend countless hours with other platforms verifying, rectifying, and doubling our work load. Ninja's patching just works, and now they have added reboot notification on the main dash so we can see in a glance what machines need reboot to complete a patch. Even with schedules reboots, this is a security blanket.

Aspetti positivi:

The tool, just works. No fuss no mess. The MSP market space is hard enough without dealing with tools that do the opposite of what it is supposed to do. I have used other platforms, they start with K & N. One was just a bear to use, the other couldn't keep agents online. But Ninja, you install it, you set it and you check it. It just does it work. Which is to make my engineers life easier. What use to take 12 engineers, now takes 4. What you pay, is definitely not reflective of what you get. And the best part, they truly understand that in order for them to succeed, they need company's like mine to succeed. A true company that partners with us. I cannot say enoug good things about them.

Aspetti negativi:

The reporting is a little lite, but the community has raised its concerns and now the fix is on the road map. Same goes for a slew of other features that the community wanted/needed. Just wish they could 100X their development team every quarter .

Well-rounded and easy to implement

Aspetti positivi:

We purchased Ninja to support our staff when everyone was sent home during the covid19 panic. It took mere hours to configure our instance and be ready to roll out to our users. My IT staff needed just one hour of training to get going on the software before they were able to locate the necessary features to provide excellent support using this tool

Aspetti negativi:

It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past. This had a learning curve, and eventually some limitations on how we implemented certain fixes for issues we encountered. Highly encourage to make full use of the trial period to make sure your needs are fully met by this platform.

Outstanding Piece of kit!

Commenti: We are able to automate and detect a multitude of tasks and issues before they are needed to be done manually. This software does exactly what they say it does, saves you time and money. If you are in the MSP field and are looking for a RMM solution, don't waste your time with the opposition, go to NinjaRMM.

Aspetti positivi:

We have grown along side this software, from the very beginning we were told what milestones Ninja were going to hit and they always come up with the goods. Our business has been able to grow rapidly and efficiently due to the help of this software and ease of use. We trialed almost every other software on the market, we wanted value for money and ease of use. If that's what you are looking for NinjaRMM is what you are looking for!

Aspetti negativi:

If i were to be really picky i would have to say, development was a little slow in the beginning however every company has to find their feet. I can say these guys really have and they have a good support chain to continue to grow.

Ninja RMM for use with Internal Infrastructure.

Commenti: I used Ninja RMM working for an MSP, and then I left to create and run an internal IT department. my first recommendation was to use software to keep track of and monitor all computers from a single web based interface, as such Ninja was my only choice. they were happy to help me onboard a single company as I think at the time they weren't really marketing to single client departments. i have nothing but positives for the software, the customer service team and the Dojo, where most of my questions are already answered.

Aspetti positivi:

This software is extremely easy to use, and amazing at monitoring all of my IT assets and network. the integration with Webroot, TeamViewer, Splash-top and Sherpa make it an integral part of my IT kit, in any company I work for.

Aspetti negativi:

there is a bit of over complication with scripting, but its something that doesn't have to be used.

Solid product that just works. Doesn't try to be overly fancy or complicated.

Commenti: Makes managing client servers and workstations much easier than our last RMM platform. The Integration with TeamViewer is top-notch and works almost like it's part of the product.

Aspetti positivi:

We like the simple and easy to navigate interface. When testing the product compared to other RMM platforms, we noticed right away the difference in how simplified Ninja was and it didn't take us 10 minutes clicking on ten sections and five sub-sections before we found the setting we were looking for.

Aspetti negativi:

The product does lack some features, and as new features are added it does take away some of the easy-to-use nature of the interface. Hopefully Ninja will be able to balance the addition of new features (which it does need to remain competitive) with maintaining a clean interface. Thus far, they've done a pretty decent job, but that may be due to the product still being fairly spartan compared to the bigger players in the industry. Fortunately for us, we did not need all of the extra bells and whistles the big guys have. Those extra features don't come cheap, either.

Ninja is a fantastic RMM tool. It elegantly combines simplicity with ease of use.

Commenti: Network administrators can make managing hundreds if not thousands of machines an achievable task. It's fast, it's simple, and it just works.

Aspetti positivi:

Combines easily with other related IT MSP tools via API, makes managing large groups of computers a piece of cake. The dashboard is simple, and UI is intuitively designed to be easy to operate. It's reliable, and the Ninja support team is responsive and helpful. After using a plethora of other RMM tools, Ninja has them all beat.

Aspetti negativi:

TeamViewer/Ninja RMM integration sometimes is slower than I'd like to synchronize data, but it still works reliably for the most part. There's not a whole lot I dislike about this tool, mostly just wishing it had more features and integrations. (Which are constantly expanding.)

Fantastic Tool

Commenti: NinjaRMM has been fantastic. It easily allows me to set policies for windows upgrade, software upgrades and installs, regular "house cleaning", common scripts and even customizable scripts. I like having everything I need on one dashboard, it allows me to spot trends as well as quickly diagnose issues. I love being able to access machines remotely in emergency situations. (aka when I forget my laptop.) I strongly recommend it to all my IT friends and have demoed it more than a few times to them.

Aspetti positivi:

I love being able to spot trends with the machines, but the number one thing is just the amount of time it saves me. I know some people love overtime, but I would rather spend some time with my family then mundane and monotonous tasks. The NinjaRMM tool lets me do that whether that is at home or using that time saved on more constructive projects.

Aspetti negativi:

The one thing I would add is that the back button should work. Either that or NinjaRmm should add one because it would make moving around alot easier. Granted with the 4.5 release there is now a favorites list which is really handy because of the lack of a back button.

IT management done easy

Commenti: Fantastic: device inventory, remote management, one-click deploy of apps, etc...
And for the "support" perspective, the alert system has anticipated lot of failures/problems even before end user discovered them.

Aspetti positivi:

From a single dashboard is possible to diagnose problems and anticipate failures. Daily management (updates, installs, maintenance, etc...) are super-easy.

Aspetti negativi:

Core functions: nothing to add, in my opinion. Since we use Synology nas, an official Ninja app could be appreciated to monitor/manage also those NAS.

Alternative considerate: Pulseway

Perché passare a NinjaOne: EU servers and support