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Informazioni su ShipBob
ShipBob offre servizi di logistica e di spedizione in uno o due giorni ai marchi di e-commerce in fase di crescita, attraverso software e diversi centri di smistamento.
Easy setup, many integrations, works with every popular platform out there.
Generally, connecting stores is a drag, and should not be so complex.
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Filtra le recensioni (101)
Changed my life!
Commenti: Before I transitioned to ShipBob, my label printer was an electronic leash. I even took it on vacations to fulfill orders. My entire life revolved around my (sometimes multiple) trips to the post office. I was really nervous to transition to a 3rd party fulfillment center, but I knew that what I was doing was A) no longer sustainable and B) preventing my business from growing. The ShipBob employees were friendly, personable and reassuring. They walked me through the process, which was incredibly simple and they eased my fears about sending all of my inventory away. The first week that ShipBob was implemented was LIFE CHANGING for me. I saw orders coming in, and I no longer felt the desire to rush back to my office to fulfill orders. I enjoyed time doing things with my husband and mom who was in town visiting. I WENT BACKPACKING AND GOT PAID without frantically driving back to ship envelopes. I re-discovered the freedom that comes from being an OWNER not an OPERATOR. If you are considering ShipBob, please do not hesitate or procrastinate it as long as I did. I will change your life and allow you to focus on the BIG PICTURE things for your business. In the past few weeks, my sales have SKYROCKETED. I truly believe that this is a direct result of letting go of the minutia and shifting my energy towards thinking about the future of my business. My business is now in a place where it will thrive and grow WITHOUT me preventing its success by grasping at straws.
Aspetti positivi:
Very very easy to use and intuitive. Seamlessly integrated with my Shopify store!
Aspetti negativi:
I honestly can't think of anything that I don't like.
A simply platform that allows you to focus on your core business-all with an amazing support team!
Commenti: I oversee business development efforts for Natural Cycles and recently was tasked with taking over our US logistics. When I first took this over everything seemed like a foreign language but [SENSITIVE CONTENT HIDDEN] (Shipbob support team) reassured me he would be able to help me every step of the way! He has been incredibly prompt with his support and has taken several calls with me to personally walk me through features on the platform. He never has seemed frustrated (and with all my questions, I do not know how this was possible!). I just wanted to call the support team's superior service and recognize how simple the software is to use. The features are so straightforward.
Aspetti positivi:
The software was easy to integrate with our core systems. The order tracking is clear and concise. The analytics tool allows you to easily sort through the data and sku performance allowing you to focus on inventory tracking with ease! Submitting WROs have never been more clear and inventory management across all warehouses is seamless.
Aspetti negativi:
I truly have no complaints. The software and the support team are amazing!
Overpriced and slow to resolve business needs
Commenti: Fatiguing, expensive and a complete drain from focusing on growing our business. Shipbob Australia is not a growth enabler, they're a growth disabler. Since we have left we have dropped our variable costs by 30% and are scaling into a multi 7 figure a year business. It has been freeing leaving Shipbob and we are loving working with a real partnership with open communications in our new 3PL.
Aspetti positivi:
Fulfilment was fast and implementation was easy. The UI is well designed.
Aspetti negativi:
- Inaccurate billing which created month long disputes, both due to lack of understanding of Australian tax rules and technology overcharges. Significant evidence was needed including calls with overseas management to make a case for what we identified as incorrect. - Lack of customer focus. Whenever there was an issue, it felt like entering a legal dispute. Communications felt adversarial and we always needed to make business cases for everything we identified that was wrong with Shipbob processes. We were often first pushed to overseas support to resolve the issue, seemingly in India, where there was a complete disconnect from reality and a total lack of understanding of the issue at hand. We then always had to escalate matters to local management and then eventually to head office as the local team in Australia was powerless to make real change. - Overpriced $$$. Once we did a review of 3PLs in Australia, we noticed we were being charged circa 50% more from Shipbob than what was quoted elsewhere. Once we engaged Shipbob to review our rates, they still only reduced our rate card by 20%. The Shipbob team is so far off market competitive rates. - Technology incompatibility with Australia. I can't state this enough. The tech is built for America. Everything is focused on American metrics and ways of operating. They are trying to localise the tech but progress seems to move in years not months. There were several errors where we were charged several thousand dollars over what was meant to be made. We fought for months to get these refunded. We are hearing rumours of other brands being made to sign NDAs now to silence them once they exit in exchange for Shipbob solving outstanding financial matters with the brand(s).
TOP - Overall Wonderful Experience
Aspetti positivi:
On the software side, the minimum amount of analytics are very useful, pricing per shipment and breakdown is honest and transparent, pricing issues are handled quickly, support is quick, reports are easy to export and the platform very easy to use. On the service side they are quick, well priced, and deliver with minimal delays.
Aspetti negativi:
The only real con is the lack of integrations. I believe they are introducing access to their API shortly. Once we realized the quality of the service, I think many would much rather they focus on upkeeping the quality of service since fulfillment is the real goal behind this partnership then to have them focus on integrations. That being said, we opted to integrate through ShipStation which solves almost any and all problems.
Gets the Job Done Right
Commenti: My review should make it obvious that we love ShipBob. The tools they offer have been incredible for us and their team has been nothing but super helpful.
Aspetti positivi:
ShipBob handles our shipping so much better than we could have hoped for. We almost never have issues with them. Usually any issue stems from something on our end or an issue with the customer, but when there are issues the customer support staff is ready to help. The analytics tools are also a great asset for us.
Aspetti negativi:
Like I said, there are almost never any issues. A small nitpick is that the UI is a little dated looking. This is not a knock on the functionality at all.
Alternative considerate:
Worst 3PL we have ever used
Commenti: Whatever you use, do not use ShipBob. They are one of the worst 3PL providers, please look at other 3PL's. Also, look at other sources of reviews such as Reddit before picking your 3PL's. All our orders that went out were incorrectly put together, they overcharged us for items, they moved items from warehouse to warehouse and lost all our items, and they mixed SKU's. Which meant all the wrong products were being sent to people. They put us in contact with 'customer success managers' that had zero influence on the day-to-day operations. Their contracts also ridiculously state that they're not liable for any mistakes either which is not what you want from a 3PL.
Aspetti positivi:
- Nice API - Sandbox Environment - Nice dashboard
Aspetti negativi:
- Everything - Overcharged for kitting - Missing items in each box sent out - SKU's completely interchanged - Extremely expensive kitting for incorrect kitting - Missing SLA's - Moved our inventory themselves, which messed up the move and started charging us for URO's that they created themselves.
Risposta di ShipBob
2 anni fa
Hi there, We are so sorry to read about your experience. We would like to investigate what happened, as we take this very seriously and want to make sure our users are listened to. Could you please send me an email with your contact info so we can look into this? Thank you.
Multiple issues with packing standards resulting in damage
Commenti: Overall service has clearly declined over time.
Aspetti positivi:
Their pickup services are quick with ecommerce integrations.
Aspetti negativi:
They do not have proper packing standards for heavyweight or large orders resulting in damage that they will not take responsibility for.
ShipBob allows us to scale to thousands of orders per day & excel with our customers
Commenti: We are able to efficiently get out our merchandise at a much faster rate with a much higher volume than ever before.
Aspetti positivi:
Our company is in the music business so having a reliable fulfillment partner that can efficiently get out merchandise to fans is a huge priority to us. Our business ebbs and flows depending on what we are selling and release dates, so finding a partner like ShipBob which allows us to go from a few shipments per day to thousands per day has been a game changer! They are able to keep up with the ever changing movement that the music industry brings and have been able to take our merchandise operations to a different level!
Aspetti negativi:
We do not have any downsides so far to Shipbobs services
Risposta di ShipBob
5 anni fa
Hi Lauren, thanks for leaving your review and that we can partner with you to scale so quickly!
The perfect fulfilment solution
Commenti: Awesome, perfect to directly get all the insights from the ShipBob dashboard. They made it visible for us that we ship most of our packages mainly on the East- and West Coast. We're now using the MV and PA location which helps us save shipping costs!
Aspetti positivi:
The stock is easily visible, really convenient that Shipbob has multiple warehouses all over the US. ShipBob is able to cover all of the country.
Aspetti negativi:
It can be difficult to see where which expiration date items are.
Fulfillment
Commenti: We had issues with our first inbound shipment being lost. That was resolved. Overall good beside that
Aspetti positivi:
The costs and location options. It allows us to expand as we grow
Aspetti negativi:
Difficulty with sending product for inventory
ShipBob Does NOT Work With Shopify Markets
Commenti: Overall the experience has been OK. The issue with Shopify not working properly with Shopify Markets means we wasted a ton of our time and now have to leave to find a new 3PL that works properly with Shopify Markets.
Aspetti positivi:
Multiple fulfillment centers around the world.
Aspetti negativi:
If anyone at ShipBob tries to tell you their app works with Shopify Markets they are lying to you. If you have several markets setup in Shopify (ie, the US, Australia, the EU), ShipBob's crappy app will only sync to Shopify the AGGREGATED inventory count across ALL of your markets. So if you have 100 units in the Australia and 0 units in the US at your ShipBob Australia and US fulfillment centers, it will tell Shopify that there are 100 units across ALL markets. So it's not possible to have out of stock in the US and Available for sale in AU. Even with 0 units in the US, it will continue to show 100 in the US because there are 100 in Australia. ShipBob completely ignores the fact that different markets in Shopify can have different inventory counts (Shopify confirmed they can do this and the issue is ShipBob's app). So now we have people in the US buying a product that we have to fulfill from Australia! Rather than being out of stock in the US. This is just plain stupid. Shopify has been pushing everyone to use Shopify Markets, and ShipBob is always telling us how easy it is to expand globally with them, but that's not true if you plan to use Shopify Markets. We even had an external agency quote us well over $20K to fix this issue because ShipBiob won't. lol. After months of this BS, and no interest on ShipBob's part to fix this, we are actively looking to move to a new 3PL. If you use, or plan to use in the future, Shopify Markets then ShipBob is not for you.
Grew too fast for its own good
Commenti: Customer service is very slow to respond and don’t listen. If they lose a package they don’t own up to it and blame the carrier, meanwhile the carrier says they never received it. Shipbob won’t own up to it.
Aspetti positivi:
Saves me time with product fulfillment.
Aspetti negativi:
Terrible and slow customer service. Shipbob regularly loses packages. I’ve lost thousands of dollars of packages in just 3 weeks. I now have to insure each package assuming it’ll be lost
Risposta di ShipBob
5 anni fa
Hi Erson, You have been a valued customer of ours for quite some time now and we really regret your "Cons" in your experience. While we are really happy to hear that working with us has saved you time with product fulfillment, we won't settle until we're viewed as a 5-star by all of our customers. Our team can help with any questions regarding insurance and different carrier options and we are looking closely into your recent carrier claims to see how we can provide a smoother experience for you in those situations. Once again, we appreciate your insight and thank you for trusting us with your fulfillment. Reach out to us ([email protected]) anytime.
Late Shipment !!! Do not use it you are using EBAY
Commenti: Not suitable for Ebay users i will search for other company
Aspetti positivi:
it takes more than 24 hours in 90% of the orders to have just the label created ... This cause to my eBay accounts late shipment and item not shipped and tracking number on time... in the end you loose your selling performance ... as a results minimize your future sales is unacceptable that the shipping label is not created automatically as the size and the weight of the item is already given ... Also is not work for color variation... if you have the same item in different colors you need to pay for every color a monthly fee for extra SKU .... for example 1 t Shirt with variation of 20 colors need 100$ per month on paying SKU Fee... also the customer support does not conatct me after requesting 2 times a call .. till today nothing ...
Aspetti negativi:
practical software easy to use but useless as the service is very slow
Risposta di ShipBob
5 anni fa
Hi Stelios, we set out to build a 5-star product for all customers, so we take your feedback serious. In our reply, you have my email, so you can reply directly. You mentioned shipment timelines. We have stayed 100% within our SLAs, as we had to slightly extend the timelines due to Coronavirus and the carriers changing their SLAs. That being said, we also stayed 100% operational through Coronavirus to support all customers. Also, you mention different storage locations for every SKU, but this is part of any agreement before anybody starts shipping with us. If there was any miscommunication, let's please resolve this together.
Avoid ShipBob - inflated reporting and hidden exorbitant fees
Aspetti positivi:
User friendly interface is the only pro I would give ShipBob credit for.
Aspetti negativi:
Avoid ShipBob at all costs. There are better, faster, more transparent, and more affordable 3PL companies out there. With me, Shipbob never made a single delivery on schedule this past year. I can understand that given the state of delays with this pandemic, but what I can't excuse is this: Shipbob was routinely over-reporting the amount of storage space required to warehouse my inventory, in order to charge me higher for storage costs. When I cleared out my inventory to use another 3PL service, I decided to dispose of the inventory, and they charged me more on disposal than it would have cost me to ship my inventory internationally. Seriously deceptive stuff. Claiming my inventory occupies way more space that is remotely believable - this is how they inflate their profits. Deceptive and unethical. Avoid at all costs.
CHAARG ShipBob Review
Commenti: Overall our experience with ShipBob has been great, and we're glad we're using them!
Aspetti positivi:
It has helped us in taking shipping out of house, which has saved us a lot of time. We don't have to worry about shipping out the orders we use ShipBob for, which has actually helped our customer service since in-house we could not fulfill orders at the same speed. Customer Service for ShipBob is really quick, responsive, and helpful!
Aspetti negativi:
We had some hiccups with our orders where the shipping was being sent out in non-approved packaging and things were being shipped as just poly mailers for our products that weren't fulfilled through ShipBob. These things were quickly resolved though through chatting with customer service.
Stay away from this
Aspetti positivi:
Relatively easy to sync with other stores like Amazon, Shopify. Orders are processed right through.
Aspetti negativi:
The software is incredibly slow and full of bugs. Even creating my first inventory shipment was a massive pain with malfunctioning forms. After that it feels like most of pages on the online site are extremely slow to load which makes navigating it hard. Customer service was also a horrible experience. Shipbob claims to have multiple US warehouses but only two were available ("due to operational issues"). No account executive or customer success employee ever reached out to me to ensure proper onboarding, therefore I was left hanging in the air with most questions. The only way to reach Shipbob is via email (which takes 4 days to get a response) or via the in-built chat which only works during working hours and is not very helpful. Lastly, shipping rates the company gets from its partners like UPS and USPS (Fedex is not covered) are abysmal. While discounts of 30-50% are the norm with 3PLs Shipbob seems to get nothing. My all in fulfillment and shipping cost is about 2x of what I see with other 3PLS. All in all it seems like the company is rather still in its very early shoes and needs to catch up on a lot of product and operational issues. I believe in the ultimate goal they are trying to achieve, but will stay away from it for at least a few years.
Simple, fast, great price
Commenti: Great service, great cost, easy to use, nothing to worry about.
Aspetti positivi:
The software is easy to set up, use and it’s compatible with Shopify. Tracking is made easy as is sending inventory.
Aspetti negativi:
Sometimes it is slower to load but this is not a big deal at all.
Growing pains
Commenti: Poor. Look elsewhere.
Aspetti positivi:
Software is intuitive and integration with Shopify is easy
Aspetti negativi:
Totally inconsistent pricing, lots of errors (my customers have received batteries, hammocks, etc. instead of our own products) and disjointed customer service that doesn't really do anything. We will be switching to a new 3PL after this selling season
Expediancy
Commenti: I like that when my customers order I can be sure the product is delivered in a timely way without any damage.
Aspetti positivi:
User friendly - efficient - reliable - on time
Aspetti negativi:
There is no down side to this software in my experience
Easy to use
Commenti: We are filling the need to handle smaller fulfillment orders from our website and everything has been great.
Aspetti positivi:
This software is very easy to use. You can sift your way through without even really knowing what you're doing.
Aspetti negativi:
I really like this software but I would love it even more if there were more reporting options. This is a great tool to utilize to help analyze our business/customers that are ordering.
Great Shipping Platform
Aspetti positivi:
All of the processes are automated, communication is easy and very effective.
Aspetti negativi:
Shipping Address Edit removes all information if a name edit is needed.
Awesome Software!
Commenti: Awesome. From the start to our current situation. We look forward to a long-time partnership.
Aspetti positivi:
The connection with Backerkit is ideal for us and setting up the software was easy and quick.
Aspetti negativi:
Sending tracking codes to customers from the dashboard would be ideal.
Reduces overhead, makes our customers lives easier!
Aspetti positivi:
We refer our customers to ShipBob frequently because it makes the fulfillment process so much easier and more efficient! It helps our customers save on overhead by not having to hire staff and get a warehouse lease just ship out products.
Aspetti negativi:
I wish we had more customers to send their way!
ShipBob is Awesome
Commenti: I can't say enough good things about ShipBob. Their customer care team is great at what they do and make interactions a great experience.
Aspetti positivi:
Having items in multiple ShipBob fulfillment centers, I can easily see the order, quantity, and location which makes planning and ordering much easier. I can quickly switch views with the ability to see photos and details with ease!
Aspetti negativi:
We love the software! Keep up the great work!
Risposta di ShipBob
5 anni fa
Hi Emily, thanks for leaving a review and so glad we are able to partner with you and GiveNkind. Utilizing multiple fulfillment centers and the transparency in your operations is key!
Shipbob is amazing
Aspetti positivi:
The ease of use and how it flows. Finding information is very easy
Aspetti negativi:
there is nothing that I do not like about there dashboard and platform