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Informazioni su SafeHR

Un nuovo supporto per le risorse umane per le piccole imprese (idealmente per 5-200 dipendenti).

Ulteriori informazioni su SafeHR

Aspetti positivi:

It's easy to use and comprehensive, with HR support and advice behind the scenes. Response to support is quick and thorough.

Aspetti negativi:

Somethings are still in development and a few teething problems. There are a few items that need to be tweaked to make them work how we'd like them to.

Valutazioni di SafeHR

Punteggio medio

Facilità d'uso
4,6
Servizio clienti
4,9
Caratteristiche
4,4
Rapporto qualità-prezzo
4,7

Lo consiglieresti?

8,9/ 10

SafeHR ha una valutazione complessiva di 4,7 stelle su 5, calcolata sulla base di 30 recensioni degli utenti di Capterra.

Hai già usato SafeHR?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (30)

Andy
Andy
Freelance Managing Director (UK)
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Integral to how we run our small company's HR - easy to use, saving significant time and money

5,0 7 anni fa

Aspetti positivi:

The whole of the company uses Citrus regularly whether to request holidays, signal time out of the office or claim expenses. We use the system to handle a host of other situations, whether it's maternity leave; time off in lieu; salary changes; goal setting or running appraisals. The ready-made HR policies have proved especially helpful for us as a small business - before using Citrus, we had a mix of documents, with a number of gaps and out of date information. Having a complete set of legally compliant documents which can be adapted to fit our needs is an important, reassuring benefit. Finally, Citrus provides excellent support from HR professionals for those occasions where we need advice regarding more serious issues.

Aspetti negativi:

We've fed these ideas through to the Citrus team and they have responded well to changes being made to the system.

Carl
QA Analyst (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A very useful HR software but needs refinement

4,0 mese scorso Nuova

Aspetti positivi:

Easily see employee documentation Simply holiday booking Able to see when everyone has holiday booked Can add personal information such as likes and dislikes to introduce yourself to new colleagues

Aspetti negativi:

Not easy to use on mobile User's pay information is displayed without censoring No dark mode

Jamie-lee
Office Manager (UK)
Marketing e pubblicità
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Difficult and challenging

2,0 7 anni fa

Aspetti positivi:

The support team are very friendly and try their best to help but unfortunately the 'system' does not allow such basic changes to be made, meaning the support team are not necessarily able to help with such requests.

Aspetti negativi:

Citrus HR are unable to amend the system, when requested by their client but sell the product as 'we can make the system suit your organisation and change settings accordingly' This is NOT TRUE! Unfortunitly due to this fact I have to keep other files and records on my computer, meaning all our HR files and documents are not all in one place, which is why I signed up in the first place.

Anna
Sustainability Lead (UK)
Mezzi di comunicazione, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Highly recommend!

5,0 5 mesi fa

Commenti: Great support service - clear, friendly and efficient!

Aspetti positivi:

Easy to set up and use for admin and users

Aspetti negativi:

Would like more control the employee handbook layout.

Risposta di SafeHR

5 mesi fa

Hi Anna Thank you so much for your great review. So glad that you are enjoying using the system. We'd love your feedback on what you'd like to be able to do with the employee handbook layout so we can pass it onto the product team! If you'd be happy to share, please email [email protected] with your thoughts!  Thanks for continuing to use SafeHR!

Anna
CEO (UK)
Servizi alla persona e alla famiglia, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

An effective system to support this vital function

5,0 2 anni fa

Commenti: Prior to using CitrusHR, we outsourced our HR and payroll function under a SLA. Although this worked well, we were given 3 months notice as it came up for renewal. With their assistance, we considered a number of different options including Citrus HR. The information provided was much more about how the system worked and what it could do for us, and much less about selling us a product - the pricing structure was also very clear. CitrusHR took time to consider what we were saying we needed, and supported us to transition to the system. Our [sensitive content hidden] uses it to link to Xero for payroll and to confirm deductions and adjustments linked to SSP, pensions contributions etc. Staff have adapted to the AL booking system, and the process for managing and monitoring other leave (sick leave; parental leave etc) is simple. Advice needed for specific matters arising - issuing contracts, managing flexible work requests etc is provided quickly and with recommended pro-forma letters and contracts provided. Updated advice regarding the impact of lockdown and the need to follow government advice regarding Covid etc were particularly helpful during the prolonged impact of the pandemic. The recommended HR policies and procedures are clear and can be easily adapted to specific situations. Managers have found it easy to access additional advice as required for more complex HR matters arising - call backs from HR advisors are achieved quickly.

Aspetti positivi:

Easy to use; holds staff records securely with easy updating systems; adds alerts to renewals of training and other certificates (e.g. DBS checks); calculates AL entitlement for individuals and provides restricted access for different Managers and staff members (e.g. staff can add their training record, but cannot adjust their AL record without managers authorisation); facility to add volunteer details - important for us as a charity which needs to store confidential information including DBS and reference checks.

Aspetti negativi:

I cannot think of any. The system feels secure. The transition to the system from physical files was a time consuming exercise, but it needed to be to ensure accuracy of information transferred.

Helene
Manager (UK)
Gestione formativa, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great HR support

5,0 2 anni fa

Commenti: Easy to use and a life-saver in tricky situations.

Aspetti positivi:

Very helpful advisers who will support you step by step in tricky situations. They are proactive and will offer to send you templates without you asking.

Aspetti negativi:

The search function. You might not find what you are looking for but a quick email to the help desk and you will receive a step by step guide on how to do things in the software.

Risposta di SafeHR

2 anni fa

Hi Helene - thank you so much for your lovely feedback. We're so glad that you find the service so beneficial. Thank you for your comments on the search function - we'll pass those over to the team to review. But it's great news that the help desk are so helpful and responsive :-)

Sheila
General Manager (UK)
Arti dello spettacolo, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Brilliant Service

5,0 2 anni fa

Commenti: I love using CitrusHR. I mostly use it for HR support and I'm always bowled over by the knowledge and help given.

Aspetti positivi:

The extensive support from the team is excellent.

Aspetti negativi:

I think it will be great to have a search button.

Risposta di SafeHR

2 anni fa

Hi Sheila. Thank you so much for your lovely feedback. We're so glad that you loving using citrus HR and that the team continue to impress!

Michelle
Michelle
Office Manager and Founder Support (UK)
Utente LinkedIn Verificato
Internet
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

From the initial sales call to the HR support & Getting the system set up, Citrus have been amazing

5,0 7 anni fa

Aspetti positivi:

I love the ease of use, it's so simple to navigate around. The visual aspect is great, it's very inviting and the whole team like using it. Being able to see the weekly/monthly calendar view with icons is so handy. Being able to record assets is a great feature so we don't have to do this elsewhere. Breadth of policies is also a plus point for a small business like ours,it's saved us so much time having these available.

Aspetti negativi:

I'd like some online checklist features for new starters that I can use dynamically. Other than that there's nothing I can think of that is missing.

Utente Verificato
Utente LinkedIn Verificato
Consulenza manageriale, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A fantastic support to our business, excellent support provided by the Citrus team.

5,0 7 anni fa

Commenti: Easy access to our companies employee info and company documents and legal policies all in one place.

Aspetti positivi:

Great to have a portal that is so easily accessible which holds so much of or business information which we use daily.

Aspetti negativi:

On one occasions some requested changes have taken some time, which I was advised was due to an issue with the software.

Nour
Nour
Accounts and Operations Manager (UK)
Utente LinkedIn Verificato
Design, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Everyone is helpful at CitrusHR however, I would prefer if we had a dedicated account Manager

4,0 7 anni fa

Aspetti positivi:

It is easy to navigate through and there are a lot of useful information on there that can be accessed.

Kate
Deputy CEO (UK)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Excellent support on HR advice & guidance

5,0 2 anni fa

Commenti: Very positive.

Aspetti positivi:

I like the response support from the team. I also like the use of plain English and real world application to policies.

Aspetti negativi:

Think there should be a search facility on the policy / procedure handbook interface. Think the calendar could me more nuanced, so that a person being off sick, etc. can't be openly viewed by the whole team.

Lisa
Direrctor (UK)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Comprehensive software backed by real people

5,0 2 anni fa

Aspetti positivi:

It's easy to use and comprehensive, with HR support and advice behind the scenes. Response to support is quick and thorough. Would definitely recommend - have tried a few others, but Citrus HR just does the job!It's also being constantly updated too, which shows the company is very proactive.

Aspetti negativi:

Cost - whilst it's not excessively priced, it is a little higher than some others. But then it is a comprehensive system backed up by HR experts at the end of a phone or email, so you do get what you pay for!

Peter
Finance and HR Director (Francia)
Servizi bancari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Citrus HR Assessment

4,0 2 anni fa

Commenti: Very good advice on tricky HR issues. Comprehensive HR documentaion

Aspetti positivi:

The system is comprehensive and generally easy to follow. The support is exceptional

Aspetti negativi:

At first, access to different features did not appear to be intuitive, but the logic is soon obvious.

Risposta di SafeHR

2 anni fa

Hello Peter, thank you for your kind words. We're thrilled that you enjoy working with citrus HR and that the support is giving you everything you need!

Celina
Service Director (UK)
Gestione di organizzazioni non profit, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Citrus online HR review

5,0 anno scorso

Commenti: Very good

Aspetti positivi:

Ease of use and customer support. As a charity we received a discount - which is vital to our sustainability as infrastructure costs are not included in funding we receive.

Aspetti negativi:

I needed a lot of support with set-up. But I did receive this

Risposta di SafeHR

anno scorso

Hi Celina - thank you so much for your review. We're thrilled to hear that you got the support that you needed and are happy with the software and our customer support team! Thanks citrus HR

Sheena
Finance Manager (UK)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Easy to use and support staff were fantastic at setting company up and very patient with my queries.

5,0 7 anni fa

Commenti: Have already recommended Citrus to other potential users and two have ordered as far as I know!

Aspetti positivi:

Easy to use system and company staff records are kept up to date. Citrus excellent at keeping us informed of legislation changes and implementing where required. All support staff are very helpful when you phone with a query and quickly sort things out. HR advice very professional and easy to access consultants if required.

Aspetti negativi:

The system does not print out a summary sheet of all staff and does not print summary sheet for holiday leave being requested - this could of course be me and I have not found it yet!!! Will ask

Dominic
Operations Director (UK)
Servizi finanziari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A great team who are very responsive and easy to work with

5,0 7 anni fa

Commenti: One home for all HR matters

Aspetti positivi:

The software is in a very easy to read format, well laid out with each part easy to access. The ability to switch between team members to update records and save documents is simple and user friendly. The team find it an extremely useful and visible tool to use to record all contract and HR matters

Aspetti negativi:

Because the system is so comprehensive it is not always apparent what documents are contained on it. Some of the more detailed HR documents are generic and to bespoke these to a company approach is time consuming

Sarah
Chief Executive Officer (UK)
Servizi alla persona e alla famiglia, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy package to use, with good features

5,0 7 anni fa

Aspetti positivi:

Easy to use. Easy to train others on how to use the software. Covers a lot of the functions we used to use with paper records

Aspetti negativi:

You do have to monitor if annual leave allowances are correct. Sometimes there can be a glitch in the system and incorrect balances are shown. Citrus HR are able to access the system and correct these however.

Nicola
Operations Manager (UK)
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Overall the experience has been good, the software does what we need it to.

4,0 7 anni fa

Aspetti positivi:

Being able to record holidays and absences online has been really beneficial. It has saved me countless hours spent on spreadsheets.

Aspetti negativi:

We did like to see some improvements in the reports feature. I would like to see a universal report that has all the information you need in one place.

Natalie
Business Support Coordinator (UK)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A good small office package

4,0 7 anni fa

Commenti: Ease of finding out holiday info at the touch of a button

Aspetti positivi:

Everything is in one place on the system - HR, Health & Safety, contract and personal info, holidays and sickness details etc.

Aspetti negativi:

It is only as good as the info that is entered into it! I have come on board to find it not up to date and the holidays not auto-forwarded and this is creating a lot of work. I am sure once it is all up to date, it will be a useful tool.

Natalie
HR Administrator (UK)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

User-friendly software which reduces paperwork

5,0 7 anni fa

Aspetti positivi:

The software has some great features. It is easy to navigate and keeps us organized. Employee files are easy to view and keep up to date. Staff handbook under the documents tab is a good feature. It's great to be able to store all our documents and policies in one place.

Aspetti negativi:

A to-do list/set your own reminders feature would be useful for the business owner, senior administrators and managers.

Shirley
Office Manager (UK)
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Logging in is easy, and I have not had a bad experience so far. The citrusHR software makes handling

4,0 7 anni fa

Aspetti positivi:

Being able to upload Documents to an Employee's profile is great, I also like the time tracking feature.

Aspetti negativi:

The layout of certain features isn't what I would choose, documents layout when uploaded does not appear how i would like it to.

Savvina
Executive Assistant (UK)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

A pleasure to work with

5,0 7 anni fa

Aspetti positivi:

Straight forward and easy to set up and maintain. Customer service is outstanding most specifically from Ike and Jade, their prompt responses and action to all of our queries.

Aspetti negativi:

There is a minor glitch within the contract template feature but Ike was very quick to report to the technical team and they are currently fixing it.

Kristina
Community manager (UK)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Fab HR Software for my small business

5,0 7 anni fa

Commenti: Massive time saving and admin help.

Aspetti positivi:

It's exceptionally easy to use, and whilst I'm not yet using all the features as I'm very small (only 3 employees so far), I am happy that it does all the things we will need it to do in the future. It also handily syncs to Xero so I can record my expense claims really easily.

Suzanne
Business Operations (UK)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Very comprehensive and easy to use HR system for UK businesses

5,0 7 anni fa

Aspetti positivi:

Includes HR support and full suite of HR policies. It has a clear user interface which is easy for staff to use. Helpful technical support.

Aspetti negativi:

I can't really find a fault with the software at this stage. CitrusHR staff have been very patient in helping us whilst we sort out existing contracts.

Hayley
Sale and Marketing Assistant (UK)
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Easy to use, everything i wanted was on there, we have 15 employee and they all log in .

5,0 7 anni fa

Aspetti positivi:

Main advantage is allowing employees to see how much holiday they have and book it themselves, we used outlook in the past and it was a bit tedious in managing holidays.

Aspetti negativi:

I was not sure how to work out alternate Saturday shifts for our Drivers who work one in five Saturdays.