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Informazioni su Papaya Global

Con Papaya HR, puoi inserire e integrare rapidamente i nuovi dipendenti assunti e coinvolgere la tua forza lavoro globale come un'unica entità.

Ulteriori informazioni su Papaya Global

Aspetti positivi:

They gave us more than a technical solution to a workforce problem. They connected us to local experts who help guide us.

Aspetti negativi:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees.

Valutazioni di Papaya Global

Punteggio medio

Facilità d'uso
4,4
Servizio clienti
4,7
Caratteristiche
4,2
Rapporto qualità-prezzo
4,1

Lo consiglieresti?

8/10

Papaya Global ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 30 recensioni degli utenti di Capterra.

Hai già usato Papaya Global?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (30)

Utente Verificato
Utente LinkedIn Verificato
Telecomunicazioni, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Recommended

5,0 anno scorso

Commenti: I have a very good experience with the platform and specially the implementation and customer success teams. They are very pleasant, professional and great to work with.

Aspetti positivi:

Easy to use, centralize everything into one location, very helpful customer success team

Aspetti negativi:

The platform itself is not very well displayed

Magnolia
HR Manager (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Papaya as PEO Partner

5,0 anno scorso

Commenti: Great portal and team for support. I also love Papaya's Countrypedia. Very useful and insightful!

Aspetti positivi:

Onboarding and payroll features on the portal are very user-friendly. For a client like us that has employees based in several countries, submission of monthly expenses, and payroll adjustment details are easy because the portal is well organized. The customer service managers for EU, Canada, and APAC assigned to us are all very efficient. They would train us first on certain features and along the way, if I have questions e, they would readily help.

Aspetti negativi:

So far I am happy with the services Papaya Global offers to us.

Julie
CFO (USA)
Gestione di organizzazioni non profit, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Customer Services needs a lot of improvement

1,0 2 mesi fa

Commenti: Not very good. Initially we used their paying agent in the country we were doing payroll. When there paying option became available- we switched but encountered several issues with an employee not being paid on time and tax authority payments being paid late.

Aspetti positivi:

Nothing. I was very optimistic when I started with Papaya, but after the initial set-up the customer service went down hill fast. We only did the actual payroll for 4 months after which I switch back to my previous vendor

Aspetti negativi:

Their customer service is very poor. Also time zones presented a problem. We are located in the US, doing payroll for employees in Korea and was assigned a customer service representative in Australia.

Varda
CEO (Israele)
Logistica e catena di approvvigionamento, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The immense knowledge on Global Payroll is critical .

5,0 4 mesi fa

Commenti: Great Global payroll tool and A class grade for customer service

Aspetti positivi:

The best part I like about Papaya is that they have designated a payroll expert to support us who is available all the time, and all our queries and concerns get answered in no time, and that too very professionally.

Aspetti negativi:

I do not see any dislike with Papaya, the team is doing pretty well in resloving issues very quickly.

Hadar
HRBP (Israele)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Thank you

5,0 anno scorso

Aspetti positivi:

A great company with a very useful and efficient solution, especially for those who employ in a variety of countries. Support many countries. A friendly and easy-to-implement platform.The customer success team is always very nice, available, gets back quickly and tries to help as much as possible with what is needed.

Aspetti negativi:

It would be nice if the mediation between the local 3rd party companies was faster on the one hand, on the other hand since it is mediation it is always more difficult so I'm not sure there are any culprits here

Giulia
Sr. People Advisor (Germania)
Salute, benessere e fitness, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Perfect for scaling companies

5,0 anno scorso

Aspetti positivi:

The service specialist that we had when we started, as well as the one we have now after 2 years, are both so good. We have a direct contact person, with weekly meeting, and summery emails to keep everything under control. We work as a team, and i feel like Papaya is part of our company. It is important to us to have a go-to-person who goes the extra mile for us. The platform is also quite straightforward and thanks to Papaya we were all in a sudden able to have colleagues everywhere in the world.

Aspetti negativi:

We had some hiccups while they were re-structuring their teams internally, but this have been solved .

Utente Verificato
Utente LinkedIn Verificato
Servizi legali, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Papaya is fine, maybe overrated

3,0 anno scorso

Commenti: It's fine if you have to use it.

Aspetti positivi:

My onboarding manager was amazing! She was very responsive and knowledgeable.

Aspetti negativi:

There are some hidden fees. Not a fan of this. Also I can't see pto balances

Trent
Head of People and Culture (Australia)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Helping us to expand our reaches into the global labor market

5,0 anno scorso

Commenti: Great!

Aspetti positivi:

The pre sales and implementation process were very smooth, the system was implemented seamlessly. The customer support we have since received has been very good, particularly the speed of response.

Aspetti negativi:

Navigating new labor markets is tricky, and sometimes it would be good if the Papaya team provided recommendations when setting up new projects. Also, we are still finding our way through some of the pecularities of paying expense claims (and tax treatment thereof) in different parts of the world.

Patrick
Head of People (USA)
Servizi e tecnologie dell'informazione, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

A comprehensive, scalable and user-friendly platform

5,0 4 anni fa

Commenti: Our overall experience has been very positive and Papaya is a platform we regularly recommend to other HR teams.

Aspetti positivi:

The platform itself makes it very easy to administer payroll changes across our global workforce and have full visibility of this. It has cut down on payroll administration and was also a substantial cost reduction in administering EOR services compared to previous vendors. The customer support team is friendly, quick to respond and communicate progress well particularly during onboarding stages.

Aspetti negativi:

Only a minor point but as we expand into more regions the separate invoicing process will become more of an administrative burden and we'd love to explore ways to consolidate this as much as possible.

Shai
Controller (Israele)
Software informatici, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

WIX subcontractors

5,0 anno scorso

Commenti: Great experience with the local team in Israel!

Aspetti positivi:

The easily use in the platform with all the necessary data online with the availability of the team to support in a short time!

Aspetti negativi:

I would like to have all open invoices in one place.

Kenneth
HR & Business Partner (USA)
Musica, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Papaya's platform and service does not match its mission statement.

2,0 3 anni fa

Commenti: My experience can be summed up with two words; "extreme disappointment". We have bene using the system since around May of 2021 for one country with 15-25 employees. The first three payrolls were a mess, where employees did not receive payment in time, exposing my company to liability. Further, payments required by law to social security, etc., were also mishandled for about 2 months. I honestly do not understand how Papaya can service a multinational like Microsoft, with probably thousands of employees all over the world, when they cannot handle 15-25 employees in one country. The worst part, is that the contract asks for a 12 month notice if you wish to end the business relationship. I strongly encourage all potential customers to read the small print so you do not become a hostage to such a strict condition.

Aspetti positivi:

I am not sure there is any feature I "like the most".

Aspetti negativi:

I find many aspects cumbersome. It is often confusing to navigate through the website and many times not all information fits in the screen. I have to scroll forever to get all info/data, even if there is more than enough space in my screen for all data to show. Sometimes, I cannot even get tot he last record, unless I select "50" records to show at a time. I often also see data overlapping on top each other, further increasing the frustrations of using the system. When I click on a "project" (a specific country location), if I go from one payroll tab to another, the system automatically assumes I am now in the "project" that is first in alphabetical order. I am also unable log in with a saved link or bookmark in my browser. I always have to go back to my original email and click on the sign on button in the email. The user experience overall is not a good one.

Sara
Sr. Payroll Manager (Israele)
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Recommended

4,0 3 anni fa

Aspetti positivi:

Unifies and simplifies monthly processes. Integrates with other information systems

Aspetti negativi:

Platform is not self service enough. BI tool must improve

Alternative considerate: ADP Streamline

Perché passare a Papaya Global: Innovative platform Better price

Michiko
HR Manager, APAC (Giappone)
Servizi e tecnologie dell'informazione, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Overall satisfied, but not perfectly satisfied

4,0 3 anni fa

Commenti: Papaya Global is awesome overall. It's expensive though. The management fee is sometimes as high as one person's salary. But representatives are responsive.

Aspetti positivi:

The platform is very straightforward. And Papaya is always optimizing the system.

Aspetti negativi:

(1) Expense folder - I sometimes want to delete the items I uploaded, but this feature is not available. I made a request to grant the authority a while ago, but it's not there yet. (2) System error recovery is slow. When there is an issue and I report it by providing all the screenshots and explanations, it still takes a long time to fix the problem. (3) It's just really painful when I check invoices since I go over each item, and there is usually a mistake the employer or Papaya made. So I really have to carefully check each invoice, which is a lot of work.

Cyndi
Sr. Global payroll manager (USA)
Internet, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Papaya global

4,0 4 anni fa

Commenti: Great experience so far.

Aspetti positivi:

Ease of use Nothing to manage on the user side of this software - Papaya does it for you GDPR compliant The reports are easy to use and save me hours of work compared to our old system.

Aspetti negativi:

If you have a Change of entity in a country. The old branch and new entity have separate files. So historical information is in a different file/area.

Talia
Assistant controller (Israele)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Review

3,0 3 anni fa

Aspetti positivi:

Organized, good notifications, looks good

Aspetti negativi:

The reports (invoices) are not organized well. There is no report for the balance of PTOs days for employees or report that alert for *new* invoices

Shani
Head of Research (Israele)
Ricerca, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Managing a Global Workforce

5,0 5 anni fa

Aspetti positivi:

Papaya helped us take control of our global workforce. Keeping track of workers from five different countries, all with different pay slips, different pay days, and different compliance demands was pushing us over the edge. We needed an automation solution to reduce the manual load. We found it at Papaya Global. Working with Papaya has completely turned our company around. Instead of five different sets of data, we get it all in one place. We know exactly what it costs to hire a worker in each country. We know what benefits we can offer to attract the best talent available, and thanks to Papaya’s guidelines, we know the specific needs of workers all over the world. Papaya has taken the guesswork out of our global hiring strategy. We can plan our spending down to the last cent with all the information we get. Before we felt like we were falling behind as companies became more global. Now we feel like we’re riding the crest of the wave.

Aspetti negativi:

There was nothing that I have encountered that I did not like.

David
CEO (Israele)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Great solution for global workforce managment

5,0 5 anni fa

Commenti: Great experience, the team is very knowledgable, have a great implementation process that made it very easy to switch from other solutions, it seems they were developing this with lots of industry knowledge and experience

Aspetti positivi:

Replacing all suppliers , invoices and excels sheets in one platform, having great visibility to our total workforce costs, increasing my remote team satisfaction, great BI tools and real time reporting, all exported easily to excel, allowing us to track every cent

Aspetti negativi:

the UI experience can be improved in some of the stages

Tito
Project Manager (Filippine)
Esternalizzazione/Delocalizzazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The ease of doing business with Papaya.

5,0 anno scorso

Commenti: We are happy with their service and professionalism, and hopefully we'll have more business with them in the future.

Aspetti positivi:

Whenever we email something (a query or anything), there's always somebody who will handle the query.The reply or outcome is all always timely.Our Payroll Outsourcing would have been a headache had we not engaged with Papaya. Thanks to Papaya!

Aspetti negativi:

The hiccups in coordinating with other party to the contract. i know this is not Papaya's fault, but to the other party. But we can feel Papaya is doing their best to still coordinate properly to resolve issues.Thanks for that.

Hardev
Sr Recruiter (Emirati Arabi Uniti)
E-learning, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great and ever improving and progressive company

5,0 anno scorso

Commenti: I have always got a solution for the most challenging questions with a quick turn around. Very professional in their service.

Aspetti positivi:

Very quick to response.Super compliant with global regulations.Knows exactly how to engage with in country partners.Easily approachableReliable

Aspetti negativi:

Limited locations. I wish that they had more locations in Middle east.

Hagai
Customer Support Team Leader (Israele)
Dispositivi medici, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Papaya makes Global HR a breeze!

4,0 anno scorso

Commenti: Papaya Global literally makes global HR management a no-brainer, allowing complete legal financial and HR governance of a global workforce.

Aspetti positivi:

Papaya Global allows to set up a minimal-intervention automated process for ongoing global HR management.

Aspetti negativi:

The website has a slightly longer onboarding than anticipated but Customer representatives make it easy al so going the extra mile for your voice to be heard with Product.

Utente Verificato
Utente LinkedIn Verificato
Industria edilizia, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Buena plataforma integral de RRHH

5,0 anno scorso

Aspetti positivi:

La verdad es que no está nada mal. Muy similae a otras que había usado anteriormente

Aspetti negativi:

En este tipo de software, hecho de menos la posibilidad de disfrutar de una versión de prueba

John
HR (USA)
Forniture e materiali, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A good EOR

4,0 10 mesi fa

Commenti: Good.

Aspetti positivi:

We found Papaya from this article: [sensitive content hidden] they are a good EOR. Customer service is responsive.

Aspetti negativi:

Price is too high, would like it to be a bit cheaper.

Mutafa
Recruitment Manager (Emirati Arabi Uniti)
Gestione formativa, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

TA Manager- Alefeducation

5,0 anno scorso

Commenti: Very good and supporting team with strong insights into global markets

Aspetti positivi:

Easy access to employees and support along good knowledge of market

Aspetti negativi:

Timelines can extended due to involvement of multiple parties in transactions

Michelle
Office Manager (USA)
Software informatici, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great customer support and

5,0 3 anni fa

Aspetti positivi:

Making updates and downloading files is really easy and clear.

Aspetti negativi:

I wish the invoices were sent to us automatically instead of having to download them every month. Occasionally things are a little off or difficult to find within the platform itself. For example, having to scroll really far to the right to see things. Customer support is good about helping us though.

Nira
CEO (Israele)
Internet, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A Workforce Solution that Works

5,0 5 anni fa

Commenti: We were trying move our country into new markets abroad.

Aspetti positivi:

When we were looking for a PEO to help us hire workers in Asia, we wanted more than legal compliance. We wanted advisors on the ground in all our foreign markets. That’s why we chose Papaya Global. They gave us more than a technical solution to a workforce problem. They connected us to local experts who help guide us. The success of our company depends on the quality and loyalty of our workers. We need a PEO that cares about our workers as much we do. After careful consideration, Papaya was the obvious choice.

Aspetti negativi:

As a startup, the growing pains showed sometimes. There were minor delays in communication.