--- description: Scopri le funzionalità di Upscope, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Upscope - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per assistenza remota](/directory/30928/remote-support/software) > [Upscope](/software/167722/upscope) # Upscope Canonical: https://www.capterra.it/software/167722/upscope Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/167722/upscope?page=2) > Il co-browsing di Upscope è una condivisione dello schermo interattiva con un solo clic, senza download, per supportare senza fatica anche i tuoi utenti più difficili. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 92 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Upscope? Assistenza clienti, successo dei clienti e account manager che desiderano facilmente integrare e supportare i clienti. È popolare tra le aziende SaaS, finanziarie, mediche e nell'e-commerce. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 92 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Upscope - **Anno di fondazione**: 2016 ## Contesto commerciale - **Prezzo di partenza**: 38,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Regno Unito, Stati Uniti ## Funzionalità - Accesso/Controllo remoto - Condivisione dello schermo - Controllo accessi/Autorizzazioni - Gestione e monitoraggio da remoto - Risoluzione dei problemi - Strumenti collaborativi - Strumenti di diagnostica ## Integrazioni (8 in totale) - Drift - Freshchat - Help Scout - Intercom - LiveChat - Re:amaze - Salesforce Sales Cloud - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1374 reviews) 2. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 3. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1781 reviews) 5. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) ## Recensioni ### "Perfect for use with Intercom\! Frustrating when "Upscope User Not Found"" — 4.0/5 > **Dan** | *23 gennaio 2019* | Automazione industriale | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful. > > **Inconvenienti**: Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive\! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps\! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable. > > Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool\! ----- ### "Screen sharing easily" — 4.0/5 > **Halimatun** | *16 novembre 2021* | Contabilità | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer. > > **Inconvenienti**: Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating. ----- ### "Upscope Useful customer support tool" — 3.0/5 > **ELIZABETH** | *5 aprile 2019* | Servizi finanziari | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Upscope is a convenient tool to share screen with our partners and it is paired with our live chat app which is great. > > **Inconvenienti**: With a few enhancements it will be be that much better. The issue I have with it is that it disconnects from who i am sharing the screen with and does not allow us to reconnect until some time passes. > > But overall good tool. ----- ### "Perfect for Tech Support" — 4.0/5 > **Elliott** | *23 gennaio 2019* | Intrattenimento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Integrates with our Intercom live chat system, making it easy for us to view our users screens and troubleshoot issues both big and small. Allows us to control the users screen\! > > **Inconvenienti**: We cannot see images or click/view drop down menus on our users screen. Using voice is a bit expensive and it is just easier for us to call the user with a landline while we screen share. > > It has been invaluable for our team when assisting users training or troubleshooting issues\! ----- ### "Best of its kind" — 5.0/5 > **Noel** | *25 aprile 2018* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We have tried a lot of services like Upscope, but no one does it as well as they do. We have it intergrated in out SaaS platform and mobile devices. > > **Inconvenienti**: I honestly have no cons on it. Everything with Upscope has been a smooth ride from the very beginning\! > > Much better customer support ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/167722/upscope?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/167722/upscope) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati