Recensioni su tawk.to

Chat davvero funzionale per un sito web con alcune cose da migliorare

Commenti: Il vantaggio è di avere una chat (anche nella versione gratuita) assolutamente all'altezza della messaggistica di app più sofisticate.

Aspetti positivi:

L'app permette di installare in modo molto semplice una chat sul proprio sito web. EPuò essere personalizzata in modo da avere logo del sito e uniformità di colori. Nella versione gratuita ha varie funzioni, molte più di altre app concorrenti, che sono già sufficienti a consentite tutto ciò che occorre per attivare un servizio di messaggistica o di assistenza all'utente.

Aspetti negativi:

Alcune personalizzazioni sono un po' complesse. Alcune impostazioni sembrano ripetersi e si fa un po' di difficoltà a ritrovare una determinata impostazione nel caso si voglia apportare modifiche. L'app per mobile a volte disconnette l'utenza. Te ne accorgi solo quando la apri manualmente. A volte mi ha fatto perdere alcuni messaggi non sapendo che l'utenza si era disconnessa.

Facile da usare e molto efficace

Aspetti positivi:

Ti permette di entrare in contatto diretto con i visitatori del sito, facilitando l'acquisizione di lead

Aspetti negativi:

nella versione web bisogna "attivare" frequentemente le notifiche altrimenti si perdono le chat a causa delle limitazioni dei browser

Sistema per live chat semplice e completo

Commenti: ottimo, è una piattaforma che offre molteplici spunti per il marketing aziendale.

Aspetti positivi:

la possibilità di visionare le tracce di navigazione all'interno del sito da parte dell'utente, oltre ai moduli off line preimpostati di risposta.

Aspetti negativi:

certe funzioni sono nascoste e il sistema di supporto assistenza può essere migliorato

Tawk to for live support

Commenti: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Aspetti positivi:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Aspetti negativi:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

Commenti: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Aspetti positivi:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Aspetti negativi:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

A cool freebie tool for live chat support

Commenti: It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats.

Aspetti positivi:

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Aspetti negativi:

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Very good for someone who's just starting out

Commenti: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Aspetti positivi:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Aspetti negativi:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

"Tawk.to Review: Is This Free Live Chat Software Right for Your Business? Pros and Cons Explored"

Commenti: Overall, Tawk.to is a free and user-friendly live chat software that can help businesses communicate with customers in real-time. However, its limited features, integrations, and customization options may make it less suitable for businesses with more complex needs.

Aspetti positivi:

Liberated from Cost: Tawk.to is totally allowed to utilize, making it an appealing choice for independent companies with restricted financial plans.Multi-Language Backing: Tawk.to upholds north of 40 dialects, making it simple to speak with clients and site guests from around the world.Adjustable Visit Gadget: Tawk.to's talk gadget is completely adaptable, permitting organizations to customize it to match their marking and web composition.Continuous Guest Observing: Tawk.to gives ongoing guest checking, empowering organizations to follow guest conduct, screen traffic sources, and break down client conduct.Multi-channel Informing: Tawk.to permits organizations to speak with clients across different channels, including email, Facebook Courier, and WhatsApp.

Aspetti negativi:

Restricted Elements: Tawk.to comes up short on of the high level elements tracked down in other live visit programming, for example, chatbots and artificial intelligence controlled robotization.Restricted Combinations: Tawk.to has restricted mixes with outsider programming, which can make it challenging to oversee client information and computerize work processes.Customization Requires Specialized Abilities: Modifying Tawk.to's talk gadget requires specialized abilities, which might be a weakness for organizations without devoted IT staff.Detailing and Examination: Tawk.to's announcing and investigation highlights are to some degree restricted, making it hard to dissect execution and pursue information driven choices.Client service: Tawk.to's client service is fairly restricted, with help accessible just through email and a client local area gathering.

A Flexible Chat Option

Commenti: Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Aspetti positivi:

I was looking for a quick and easy live chat support software to integrate into my WordPress site, and I saw the flexibility, ease of use and the quick-to-setup procedure of tawk. The fact that I could chat directly and render realtime support to users from my WordPress backend was also another important feature I applaud the makers of this software.

Aspetti negativi:

The software didn't have a clean user-friendly interface, which was a big turn off somewhat. I like software and applications to have beautiful material designs that will keep users engaged, whether frontend or backend.

Tawk.to, a messaging application that allows you to monitor and chat with your site visitors under a

Commenti: Very easy to register as a client of the tool, a simple integration process for mobile APP and maintenance tasks that allow detailed customization based on our needs and business rules.

Aspetti positivi:

Tawk.to has a fairly complete interactive panel for the client and allows us to provide valuable information about visitors, in chats and page views, through graphs and historical analysis. It also integrates with different third-party applications and platforms such as WordPress, which is widely used by most implementations.

Aspetti negativi:

I think that the price factor is important, and possibly tawk.to should reduce the prices a bit as new platforms appear on the market every day so it is important to stay competitive. On the other hand I am not sure if the implementation of this platform could create a feeling of slowing down the site, so we must test this a little more in detail.

Great chat tool

Aspetti positivi:

We use tawk.to as a chat tool integrated with our company website. It helps us communicate with urgent customer requests in real time. Any missed chats are converted into emails so we do not forget about anything.I am also interested in some chatbot options and automatic replies, this is what I need to investigate, but it seems the functionality is there.

Aspetti negativi:

So far I am satisfied with this tool. No problems.

Tawk.to Live Chat App Review: Streamline Communication and Boost Customer Engagement

Commenti: Overall, my experience has been superb.

Aspetti positivi:

It is an awesome live chat app that I have been using for the last 8 months and I have enjoyed using it a lot and I would definitely thanks the developers for making this kind of app. The easy of access is awesome and the functionality is also good. Overall, my experience has been superb.

Aspetti negativi:

The one thing that I don't like is that they added the tawk.to branding in the free version.

Great chat and traffic tool

Commenti: Overall I am pleased with it and have been happy to recommend it to others

Aspetti positivi:

Real time chat functionality built into website and the real time web traffic information that is very up to date.

Aspetti negativi:

I have been unable to save user details (eg names and notes) against chat records for the last few months.

Powerful and effective customer service platform

Commenti: Overall, I'm very happy with Tawk.to and would highly recommend it to anyone looking for a free live chat software solution. The setup was easy, the features are great, and the customer support is top-notch. If you're looking for an efficient way to provide real-time customer service, then Tawk.to is definitely worth a try.

Aspetti positivi:

The best part about Tawk.to is that it offers real-time customer service and feedback. I was able to set up a chatbot that allows customers to ask questions, provide feedback, and get help right away. The chatbot is also very customizable; I can create different conversation flows depending on what the customer needs.

Aspetti negativi:

Tawk.to is a customer service platform, but unfortunately it has a few drawbacks that can detract from its overall usability. Firstly, the user interface is quite basic and outdated, making it difficult to navigate around efficiently. Additionally, there are limited customization options in terms of design and layout which may be off-putting for some users who are used to more modern interfaces. There is also no mobile app available, meaning users must access the platform via their browser on their computer or phone. Finally, there are some reports of bugs and glitches that can cause issues when using the platform which can be extremely frustrating.

It is a great tool when you are starting your business!

Aspetti positivi:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Aspetti negativi:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

A must have and easy to integrate live chat application for a startup

Commenti: Overall tawk.to is must have real-time chat application and website tracking system for a newly grown startup as they do not charge you for basic features that's pretty much enough to grow your client base. Even their premium features helps grown startups or enterprises to do their seed research about the customer behaviors online.

Aspetti positivi:

I liked that they provide freemium model that helped us to decide whether we should continue to use tawk to or not without spending any penny on it. Also they provide real time user tracking on website that amazed me and my team as we have seen it for first time. We can be able to generate accurate reports for website developer team to let them fill loopholes in website.

Aspetti negativi:

Most of the times while doing multiple chat handling it slows down or hangs on a screen for while and sometimes chat get closed automatically that makes frustration for users.

The Incredible and Awesome Chat Software

Commenti: I am really satisfied with tawk.to. There are lots of reasons. First, it is free. Then I have installed tawk.to in my WordPress websites with the help of tawk.to plugin. I sell online products on my e-commerce website, so I allow my visitors to chat with me before purchasing any product. It’s really easy to understand and use. For my websites, the importance of tawk.to is too much. Because it has helped me to communicate with my visitors and customers. Even I have installed this on my other websites which I developed using Joomla and Magento. I am really happy with tawk.to features.

Aspetti positivi:

If you want to monitor your website visitors and if you want to chat with them, then the tawk.to is really best for you. You can easily set up and it’s free forever. According to my experience, the software is also too much secure. Within 1 minute you can set up the tawk.to on your website or app. Just copy the easy line of JavaScript and paste it into the HTML of your website. After that, instantly you can see the chat widget on your website. You can answer to the chats even from your Mobile device. It’s really awesome and amazing chat software.

Aspetti negativi:

For me, every feature and use of tawk.to is really easy. Because I am using this chat plugin on my own websites and also on my client’s websites. So, I am really aware of the dashboard and interface of this plugin. Only for the beginners, the interface should be easier. All the other features are very good.

One of the best Chat for websites.

Commenti: It is a great tool and feet that is very useful for any type of website. if used correctly it can become a means of sales for your business.

Aspetti positivi:

An easy way to enhance our website is through a chat tool, and one of the best is taw.to, it is very easy to install and use. Its administrative panel allows to control in an organized way the communication with the users that visit our web, besides we can configure forms with welcome messages and add the fields that we create are useful to establish the communication, for example in my case I usually request the name, email, and phone. We can use it in HTML sites and also in CMS as wordpress, since there is a plugin for this. We can also download the APP and use it through our smartphone from anywhere.

Aspetti negativi:

Actually this tool pleases me a lot, but sometimes there are flaws in the browser and we can lose communication, but it is not serious in most cases I usually solve easily by reloading the browser or starting a session again

The best option for an online chat on a website

Commenti: This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

Aspetti positivi:

This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Aspetti negativi:

The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

Comprehensive support chat integration

Commenti: We use tawk.to to manage customer queries on many websites and frontend applications.

Aspetti positivi:

Integrating a customer support chat window in to a web application can be a harrowing process. You can either build your own which would take a considerable amount of resources or you could buy an expensive solution that requires hours of integration. tawk.to bypasses both these scenarios with a relatively cheap support chat solution that is super easy to integrate in to any website and provides awesome options to response to customer requests. The integration only takes a few lines of code and the mobile application that is provided allows the customer support team to respond to requests from anywhere at any time. Extensive backend reporting also allows analysis of how well customer requests have been responded to with comprehensive analysis and reports.

Aspetti negativi:

More complex configuration for more specific scenarios can be tricky; if you're trying to do something complex that's not provided out of the box, configuration tawk.to can become difficult.

Free Website Integrated Plugin for Chat with Visistors

Commenti: I was search a lot for free chat plugins while I start my own website at least I founded tawk.to and I was satisfied on it. I used it for a long time on my site as I run my site. I am happy with this plugin and its service providers.

Aspetti positivi:

Tawk.to is a free chat plugin which you can use for chat with your customers or visitor at any plate form or your own build html or php website. Tawk.to has a simple dashboard with easy control and also provide easy customization environment. I was used for long time this plugin on my site.

Aspetti negativi:

There some limitation in Tawk.to plugin e.g. limit of users in free version and back links but I my personally though is that this is not matter because the quality of service is better than other chat service providers.

Easily offer customer support from anywhere!

Commenti: Tawk.to has filled a staffing gap for us by allowing us to do support from anywhere at any time. It has expanded our client base and allowed for more productivity and customer satisfaction.

Aspetti positivi:

I love that I can use it anywhere I have a device. I can answer questions on my website that customers and potential customers need to know. I have been able to save a ton of time by answering multiple live chats at a time and providing support, eliminating a staffing gap that we had.

Aspetti negativi:

Sometimes it can get a little buggy and ping my device multiple times, especially if I am on a mobile hotspot. I think it is mostly due to connectivity issues and not directly with the software.

Your Website Chat Support For Free

Aspetti positivi:

We use to spend $100 dollars for a chat software, now we can use this money in something else in our company and still have a great chat support . We can use the mobile app and support our website customers remotely

Aspetti negativi:

I don't know if I am mistaken something but I can't answer a ticket missing chat

to talk with client

Commenti: The experience with the program is very good, I receive the messages that the customer sends at the same time, regardless if I am on the phone, notebook or computer, which makes it much easier, because I can be in meetings or walking and can give an instant feedback. The program is very good, I get the messages that the customer sends at the same time, regardless of whether I'm on the phone, notebook or computer, which makes it much easier, because I can be in meetings or walking and can give a feedback instantly.

Aspetti positivi:

What I like most about the software is the possibility to talk to customers at the same time they are accessing the site, not requiring any kind of call or email to be able to contact the company directly.

Aspetti negativi:

I had a little difficulty configuring the software with my site, as I have no experience with this type of configuration, but in the end I was able to.

Freemium App That really worthed

Aspetti positivi:

Free live chat and no maximum agent and unlimited chats

Aspetti negativi:

ticketing system for offline message is not quite good