Recensioni su Starred

Commenti: NPS scores and customer feedback on every order we got in our system, and every visit an accountmanager does onsite

Vantaggi: It flexible, easy tot use and above that, easy to use for the client where you want the feedback from. We are connected through the API and send out daily feedbackforms in massive numbers

Vantaggi: The Priority Matrix, showing us the key areas of how we can drive our business forward based on NPS.
The great Customer support team, who are always ready to help.
The friendliness of the tool itself and the high response rates we're getting with it, company is able to rapidly optimise and adjust whenever we have feedback

Commenti: A simple, brilliantly supported tool that is excellent value for money. This has given us a true understanding of our customer's voice across 6 countries

Vantaggi: Extremely simple for customers to give feedback, excellent visualisation of results to explain them/take action inside your organisation. Any support needed comes from the team in a fast and efficient manner

Commenti: Greater insight in the user experience of our service

Vantaggi: Simple and goal oriented interface. The single sheet format of the surveys and API integrations greatly benefit the high response we receive. Great and fast customer support team. Really helps us to solve problems and provide solutions.

Inconvenienti: Not much cons. Except that sometimes we miss some functionalities, because not everything is customizable.

Vantaggi: The software is very user-friendly so easy to use for our customers, it looks very clean and provides a really clear overview.

Inconvenienti: There's no widget yet which we can place on our website. But understandable since they are still constantly developing and improving.

Vantaggi: The features and functionality are easy to use. Sometimes I struggle a bit with creating the groups for each form, but there's always amazing support on hand to help me out. Their response time is amazing!

Inconvenienti: The waiting time between creating a group and seeing the results. The 15 minutes is a little too long, and usually it takes even longer than that! I'd really like to see the widget back, giving us the option to display our average grade on our website

Vantaggi: High response rate in comparison to other surveys, because you can ask the first question in the email already. It's handy that the e-mail and the survey are both included in the software. The 1-page survey makes it very clear for respondents what's expected of them and they are more likely to fill it in if it's all in one page.

Inconvenienti: Some components can be a little bit more user-friendly, like analyzing scores per campaign (filtering out older scores).

Commenti: Easy insights in customer happinnes.

Vantaggi: Starred offers a user friendly feedback tool. They get the point of how to get customer feedback as easy and complete as possible. The feedback is shown in a clear overview. The support from the Starredteam is also great!

Vantaggi: Easy to create a form, easy to use, great customer support, the results appear in a nice dashboard and if more than 20 people respond it automatically creates a matrix.

Inconvenienti: Sometimes it's hard to think of one word that covers your question. Luckily there is room for an explanation

Vantaggi: Style of forms, ease of use for respondents, responsiveness of support team, variety of feedback that you can collect, reporting is in early stages but still really nice to use

Inconvenienti: Still fairly new and growing company so probably some bits of functionality that still need to be developed but I am sure they will get there - seems very dynamic

Vantaggi: Starred is easy to use and above all very user-friendly for our clients. The last 2 years we managed to gain the right insights on different touchpoints. It helps us the make the right decisions

Inconvenienti: The greatest challenge is to embed the software on the right levels within the organization. Which touchpoints are you going to measure and with the right content? Luckily the people of Starred are very helpful to make the rights decisions and share best practices.

Commenti: a real good customer feedback

Vantaggi: high response from our customers, the dashboard is very easy to read, and the results are easy to understand and apply

Vantaggi: It really gives me some customer insight and solid data to increase customer satisfaction. For our customer it is very easy to use so no extra hassle but feedback in 1 minute

Inconvenienti: We could use some more customer functionality as we wanted to tailor made our dashboard for our requirements

Vantaggi: The segmented and actionable data, the high response rates, being able to close the feedback loop and act on negative responses immediately. In addition, they have a very knowledgeable Customer support team

Inconvenienti:

Vantaggi: User friendly and highly contributes to high response rates / adoption by users.

Inconvenienti: There is still quite some handwork to be done to be able to use it. Room for further improvement.