Recensioni su ADP Vantage HCM

Nice tool for Payroll & Benefits management

Commenti: Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

Aspetti positivi:

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

Aspetti negativi:

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

ADP Vantage HCM

Aspetti positivi:

1. Comprehensive solution coverage covers a wide range of HR functionalities including payroll, benefits administration, talent management, and time & attendance 2. The user interface is designed to be accessible, making it easier for people to use and navigate the system

Aspetti negativi:

1. The system can be slow to load at times 2. the breadth of features can result in a steep learning curve for new users, necessitating thorough training

If you want simple, choose different

Commenti: I use ADP vantage frequently for hires, status changes, report writing etc. I feel there are too many variables and if you wasn’t the one that implemented some things are challenging to do. Having worked previously with ADP workforce now I was very shocked at this product didn’t live up to expectations.

Aspetti positivi:

The self service dashboard, the onboarding,

Aspetti negativi:

For an example to navigate to through multiple clicks to get to one area. Too many moving parts, more complex than necessary. Reporting fields that don’t work for our set-up but shows as options, just more work overall.

ADP Payroll

Commenti: Overall its a good software no matter the size of your company..

Aspetti positivi:

The support, the ease of having everything in one place

Aspetti negativi:

Sometimes if you need help it takes a long time to get the answer you need

Reliability Starts with ADP

Aspetti positivi:

is very easy to use, very reliable, and all the payroll information needed in one software

Aspetti negativi:

There is nothing I disliked, very helpful and useful

This system can work great at time and others total glitches

Commenti: System is visually nice and user friendly. After working in payroll for a very long time I was surprised to see some options not available for such a large company that smaller payroll software companies were able to accomplish. As far as straight forward payroll processing, benefits etc it works well.

Aspetti positivi:

The system has good function and ideally can work well with users as the dashboard is quite user friendly. It can take some time to get use to and learn but when using integrated functions it can server quite useful. There are great measures taken for security which is good but at the same time can be frustrating when admin users have to log in many times everyday. Reports are robust and fairly easy to navigate.

Aspetti negativi:

Many of the integrated functions can cause issues with one another. Unfortunately being so big there are many departments that handle different items and it seems that some departments always seem to say they cant speak to something even though they should know how the integration of one function impacts the area they work in. Still not big on extreme customization this has not changed from when I used them many years ago. Big business as one would think.

Great payroll software

Aspetti positivi:

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Aspetti negativi:

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Work & ADP

Aspetti positivi:

Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Aspetti negativi:

I haven’t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.

Extremely useful

Aspetti positivi:

I'm able to submit PTO requests and management employee timecards. It has a clear interface. Tracks a lot of useful information.

Aspetti negativi:

From time to time I have to dig to find what I'm looking for.

Great features for employees and employers!

Aspetti positivi:

I love that my payroll, training, and company updates can all be managed from one place. Great UI and visual data.

Aspetti negativi:

I have had issues setting up direct deposit directly through the site. Would love to be able to adjust tax deductions and info from the site.

payroll services

Commenti: We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain.
The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

Payroll system that's robust

Commenti: Make sure to do your research if you are considering ADP, it's a huge company and that comes with benefits but it's important to know where they may fall short in servicing your needs as well.

Aspetti positivi:

ADP can be used for small or large businesses depending on the needs of payroll. What's interesting about the product is that it can be very versatile. The product is very easy to navigate and maneuver once you are trained. They have multiple extensions that you can dig into as well if you are looking to expand.

Aspetti negativi:

I've used ADP with a couple of different companies of varying size and while it's great that it can flex between large and small companies. I found that the customer service was a challenge at both companies. Payroll companies offering a dedicated resource for a contact is really important especially when related to time sensitive matters.

Is ADP for your organization?

Aspetti positivi:

We use mainly the ADP Payroll feature and employee time management. I find the system very dependable, and easy to use

Aspetti negativi:

It can be very difficult to store any data on the site in a portal type setup. It would be worth considering having the data storage capability via Cloud technology. It would be practical to increase the amount of features on the mobile app, to be consistent with those on the desktop application.

Defects everywhere

Commenti: No customer service, call in with an issue and days for resolution

Aspetti positivi:

Nothing, Defects everywhere . Tax calculations incorrect

Aspetti negativi:

Cumbersome, payroll always delayed, just slow

Implementation was a nightmare

Commenti: We converted to ADP this past March after positive recommendations from a couple of colleagues that have been on the platform for a few years. Our implementation was an absolute nightmare. We spent much more time, energy, resources and money on it than should have been necessary. The unfortunate part is that as of August, the wrinkles still had not been ironed out. For example, at implementation we received emails from an implementation specialist at the company recommending us to purchase a certain tablet to use at all our locations for the time keeping system. We went ahead and purchased them, which was costly, only to find out after countless hours on the phone with support and many frustrated employees, that ADP does not support that tablet. Payroll is one thing that cannot be inaccurate and I feel like making the switch we had more errors in the last 6 months than we had in the last 10 years combined. Many of them were completely avoidable had the implementation been done correctly. We also have a special excel document that we have created just to manage all the cases that we have with ADP, because we would have so many at one time that the only way we could manage the follow up was to track it ourselves. Unfortunately, for a small company like we are, we did not have the manpower to take on a failed transition and so we are currently looking to make a switch to a different platform.

Aspetti positivi:

Ability to have a timekeeping system and payroll in one software

Aspetti negativi:

Implementation, Cost, Ease of Use of Payroll

The best platform for time keeping, A +++

Aspetti positivi:

It enables you to easily enter the hours one has worked for a particular day, you can track your available vacation and sick days. This platform is rock solid, easy to use and the print out one receives after each paycheck is easily understandable. That is the reason why most employers in the US use it!!!

Aspetti negativi:

I have nothing negative to say about this application, I have used other applications for time keeping, like Mihi. It makes you appreciate the ease of use ADP offers...

ADP WorkForce Now current version review

Commenti: WorkForce Now provides fields to capture a lot of employee data. In the case of our organization it does require quite a bit of time and manpower on the front end to set up a system to utilize these fields effectively. We issue a lot of equipment to our employees. Much of this equipment has calibration and serial numbers. WFN has the fields to capture this data. The challenge is developing the structure and fields to capture this data. The same is true with the document cloud. Annually our company is required to generate a lot of documents for our employees. These documents need to be retained. The documents include drug tests, background screens, company policies, etc. Structuring the storage of these documents is critical to their ease of accessibility. ADP's provision of an advisor to help develop these structures would be a welcome service.
Open enrollments, benefits administration, and payroll are WFN's strengths. The recruiting and applicant tracking system is not very robust and well behind the technology of other vendors. We recently switched to ICMS.
Customer service in regards to payroll is good but not outstanding. Customer service from the Benefit Service Center is inconsistent at best.

Aspetti positivi:

Payroll, document cloud, open enrollment

Aspetti negativi:

Benefit Service Center performance, Recruiting module and applicant tracking system

We have had mostly good experiences with ADP software.

Aspetti positivi:

I have found most of the customer service to be outstanding and the programs to be user friendly. For the most part, when I have called the customer service line, I have received prompt and friendly service.

Aspetti negativi:

Unfortunately for the transition of 3 of our company codes, we had a rather negative experience. There were significant transition and year end errors that resulted in a very large amount of extra work on our end that needed to be performed. The issue was brought up to the customer service representative in charge of the account and no action was taken. The issue was escalated to her superior and we did not receive an acceptable response from them either. We also feel that for the functionality of the software, it is expensive.

ADP - Excellent Customer Service

Commenti: We utilize ADP Workforce Now and there have been some hiccups along the way. The customer service team is diligent in responding to any issues that have occurred and is always professional and friendly. I'm sure that having to answer the same questions and supporting the client in all matters ADP can be mundane and sometimes challenging. Not once have I ever felt that my questions or issues are unimportant. Even though the product is good, customer service can make or break solid relationships. Kudos to ADP for cultivating a culture of client satisfaction.

Aspetti positivi:

The product is fairly straightforward and the database allows you to collect all the employee data in one place to access easily. There are several features to the program and the report selections are aligned with our company needs.

Aspetti negativi:

Our plant is located in the Midwest but our customer service support team is located on the east coast (our corporate office is in RI). There has been, on occasion, the inability to reach support because of the time difference. The cost of some of the modules has prohibited us to purchase.

Our time and payroll system

Commenti: If the app features that are shown were all working it would be great!!

Aspetti positivi:

The system is fairly easy to use to identify paycheck information on the desktop version. I like getting an alert about my pay amount in the app.

Aspetti negativi:

The app doesn’t provide much info beyond pay, it doesn’t show paid time off accumulations or requested time off which would be nice. The desktop version is not intuitive, you have to hunt and peck to find what you need.

Can't wait to switch

Aspetti positivi:

The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Aspetti negativi:

Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

ADP Review

Aspetti positivi:

Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Aspetti negativi:

Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

ADP Vantage is a well equipped if difficult to use HRIS system

Aspetti positivi:

ADP Vantage is well equipped to handle the HRIS needs of companies large and small. The support from ADPs national network is also timely and effective for the most part.

Aspetti negativi:

The interface is poorly designed. Simple and common tasks, in some cases, are terribly convoluted and time consuming. Some components are dated and in serious need of updates.

ADP is a great tool

Aspetti positivi:

I do like the fact that ADP offers many different modules so that you can consolidate all of your needs in one program.

Aspetti negativi:

the product itself is great but their are instances where we have to get creative and look at work arounds for certain situations. for example, we have an issue where ADP does not the capability of reading our merit increases and teeing them back into payroll(at the moment due to our version). This does become a haste because we do pay outside vendors to help resolve the situation and act as a middleman.

HR Manager/Payroll Professional

Aspetti positivi:

Has a large number of components that allow you to keep your HR functions in one spot.

Aspetti negativi:

Customer service is hard to reach, you get bounced around a lot. The hold times are extremely long. It's sometimes hard to talk to a person who can actually help you. They separate it into several menus so it's hard to navigate the system. The reporting is robust but some of the standard reports don't pull appropriately. I have had to create custom reports for things that should be easy to find/already built in.