Recensioni su SurveySparrow

Commenti: - Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Vantaggi: - Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Inconvenienti: - The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Commenti: For a detailed interviewing tool with complex question trees, it can definitely do the job, but the lack of easy copying of groups of questions and logic branches makes the builder labor-intensive.

Vantaggi: While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool. Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility). Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Inconvenienti: Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.

Commenti: Excellent service and fast support!

Vantaggi: I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Inconvenienti: There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Commenti: I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Vantaggi: The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Inconvenienti: It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Commenti: Overall SurveySparrow is already good with the potential to be amazing.

Vantaggi: Easy to use
Demo's
Templates
Image Bank

Inconvenienti: Inability to move through the visual view of the survey without going from start to finish to see edits
Renaming is only available on the Enterprise subscription
Price of the Enterprise subscription Lack of ability to have 2 connected short questions in 1 view Lack of intergrations

Commenti: We are using SurveySparrow since last 8 months and its good tool for small survey which we conduct internally but it can't be used for larger survey with branching and piping. UI is very user friendly and chat support is prompt. If they can remove the bugs then its great tool. They have Individual as well business type accounts. They should reduce their pricing to be in competitive market.

Vantaggi: They have awesome login page . Home page is awesome with best color used. Home page is build on word-press. We have to fill very less details for signup. Their chat services is awesome, their reply is prompt. Premium Plan is Free for 14 Days. They are cheap as compared to SurveyMonkey and other survey tools.

Inconvenienti: They have less distribution feature. We can't analyze report properly as their are few bugs in tool. Free trail has 100 Responses Per month with only 10 question per survey, which is very less to evaluate a product. Other feature like custom logo, scoring, reminder, branding etc are paid which doesn't work properly.

Commenti: This is a great survey tool. Comprable in price to survey monkey but does a lot more. The wave of the future is texting, online customer service, etc...and this kind of survey does that. I love it!

Vantaggi: I love the conversational way to ask questions. People taking the survey will feel more at home, more comfortable giving answers. I also love the set-up for each question. It's easy and self explanatory. We've been using Survey Monkey for years and this is a nice change.

Inconvenienti: I would love it if we can use the surveys on different platforms. Not just on our website, but on facebook messenger? That would be awesome! Also, the whole having to resign in every time you go to the site is a little annoying. It's certainly not a dealbreaker, but I would appreciate being remembered.

Commenti: Surveysparrow has really helped my organisation to know the hearts of our clients and also helped in facing the right direction of customer service.

Vantaggi: I so much like the embedded survey because it allows me to embed the survey directly into my company's website

Inconvenienti: Well, I am satisfied with the current features that are presently in surveysparrow

Commenti: Taking Surveys becomes very easy, lot of time is saved and money is saved. Mainly our relationship with the users and client is increased.

Vantaggi: Available in Very cheap rate when compared to other survey tools. The customer support team is awesome. It has different approach of creating a survey setup. Its setup mainly concentrates on Interacting directly with the user.

Inconvenienti: I Feel that features are limited here. I suggest there should be some more features to use by the users.

Commenti: I give SurveySparrow a top rated review! It is my go to tool for sending out surveys to my clients. Even for the very picky clients!

Vantaggi: Survey sparrow has the best user interface for both the user experience and the admin experience. It's so easy to use and build your survey's. I had tried using multiple other tools and it was always too complicated or was missing some feature. Survey sparrow has all the features and is simple to use. You don't have to figure out how to use it because it is intuitive. And the front end user interface is beautiful too, it can be chat style or full page style. I highly recommend it!

Inconvenienti: Sometimes the fonts are a little light, or the background is a little too light for the fonts in certain templates.

Commenti: Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters.
Nowadays it is very important that surveys can be visualized on any device, and surveysparrow fully meets this.

Vantaggi: Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.

Inconvenienti: So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

Vantaggi: It's so easy to use was pretty user friendly. I used other surveys like surveymonkey and swagbucks surveys but this one was better. It wasn't too complicated and more like a chat. It can be chat style or full page so it's nice to have layout options as well.

Inconvenienti: Sometimes the fonts could be a bit bolder for clarity and ease to read.

Commenti: Love it. I get better participation than with traditional survey tools.

Vantaggi: Most people check email on a phone, Survey Sparrow takes a mobile first approach to surveys with a mobile friendly survey tool that looks more like a chat bot than a standard survey tool. The flow makes it more like a chat conversation rather than a standard survey tool, I have had much better results using this tool than old fashioned survey tools.

Inconvenienti: Limited in features but that is by design, it is meant to be an easy mobile chat styled survey tool.

Commenti: Overall it's quite useful and easy.

Vantaggi: SurveySparrow is quite easy to use, it creates beautiful surveys and keeps every feedback in order for easy access

Inconvenienti: In my opinion- it has very few features. It needs more options for customizing the surveys- colors, schemes etc.

Commenti: It was my goto product because it was so simple to use. i would say simplicity is the key.

Vantaggi: This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support

Inconvenienti: They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.

Vantaggi: It's awesome to use, the surveys are fun to fill out and feel more like a conversation than a survey.

Inconvenienti:

Commenti: Small team that works hard to provide a great product that is solid . Good overall value for $

Vantaggi: Comprehensive features and options without being overwhelmed . Value for the cost. Great support from the team

Inconvenienti: When purchased in 2018 they User Interface needed to be improved and the team has listened and made great strides in that area . other than that no issues.

Commenti: I am able to connect with my audience and understand their needs and desires right away. Love the conversational aspect of this tool. If you need a tool to survey your clients, you can't go wrong with Survey Sparrow. As I have indicated, the support is good and so is the customer service before you buy it.

Vantaggi: SurveySparrow is the super simple survey tool I've always wanted. There are others in the market, but they are super confusing to use and a lot more expensive. SurveySparrow keeps things super simple and that, in turn, motivates me to use it a lot more.

Commenti: Ease of getting customer feedback

Vantaggi: It's easy to use, there's already templates that you could use. I use SurveySparrow to ask customers about their experience with our service / product offerings, and they love the fact that they're not looking at a form, rather the survey guides them through answering a series of questions.

Inconvenienti: I don't really have anything that I don't like per se with the software, however, I wish they'd remove their branding for paid customers.

Commenti: I can create easy surveys for a mobile audience

Vantaggi: They have a mobile first strategy which makes sense since most email is opened on mobile today. The surveys are really easy to use and function more like a chat box than a standard survey, making it more conversational for the user. My favorite survey app!

Inconvenienti: It is very easy to use but has limited design functionality so this may be an issue if you really want to customize your survey's look and feel.

Vantaggi: It's up there with other top names in surveying. Definitely user friendly and easy to learn.

Inconvenienti: Follow up, promotional emails can be a bit much, maybe it's just me and there's a way to adjust the number of emails I receive.

Commenti: SurveySparrow has shed a new light onto survey dynamics in a positive manner for me.

Vantaggi: It is nice to experience a survey that feels so much more like a conversation than just answering questions. The interface is clear and easy to navigate and the analytics are top-notch.

Inconvenienti: The only dislike I can think of is that some of the language used in the default questions aren't worded the best.

Vantaggi: It is pretty easy to develop a new survey (conversation) and they way it is deployed (as a messenger chat) is so different that my conversions have increased a lot. I am loving this!!

Inconvenienti: It still has some lack of customization but they are working on it. I would like to change colors and some other designs. They will also have to improve the logic function of the questions/answer

Vantaggi: It looks beautiful - both the dashboard and the survey taker's experience. Such a smooth and easy to answer process, and with a conversational tone that encourages the survey taker to complete it.

Inconvenienti: It doesn't work well on mobile and you can't get notifications when clients have completed a survey, but I understand they are working on these features.

Vantaggi: The software itself is great because there's a really nice, conversational flow to things. I like how I can customize follow up questions, download results, easily upload contacts, etc. But what I LOVE about it is the accessibility to customer service. I found SurveySparrow after becoming completely frustrated with the inaccessibility of customer service at SurveyMonkey. With SurveyMonkey, I had emailed back and forth about a glitch for days, begging to just speak to someone on the phone (the glitch had to do with a problem when I was trying to upgrade to a paid account, but apparently you have to have a paid account to speak to someone on the phone).