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Informazioni su Balto

Balto ascolta le telefonate e suggerisce al rappresentante cosa dire dopo mentre avviene la chiamata. Chiudi più trattative, massimizza la buona volontà e salva ogni chiamata.

Ulteriori informazioni su Balto

Aspetti positivi:

I like the fact that the script lights up indicating I’ve completed it.

Aspetti negativi:

I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Valutazioni di Balto

Punteggio medio

Facilità d'uso
4,3
Servizio clienti
4,5
Caratteristiche
4,3
Rapporto qualità-prezzo
4,4

Lo consiglieresti?

8,3/ 10

Balto ha una valutazione complessiva di 4,4 stelle su 5, calcolata sulla base di 10 recensioni degli utenti di Capterra.

Hai già usato Balto?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (10)

Utente Verificato
Utente LinkedIn Verificato
Capitale di rischio e private equity, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Wow! Balto really helped us get sales people up to speed fast

5,0 6 anni fa

Aspetti positivi:

Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time

Aspetti negativi:

Haven't run into any huge issues yet. Awaiting a few features but they are being built!

Sheinita
Insurance Agent (USA)
Assicurazioni, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Balto

5,0 2 anni fa

Commenti: It helps me stay compliant on every call.

Aspetti positivi:

I like the fact that the script lights up indicating I’ve completed it.

Aspetti negativi:

Sometimes it doesn’t work or connect to my calls.

Brendan
Training and Development Coordinator (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Balto Review

3,0 anno scorso

Aspetti positivi:

In the right application, this software has utility for agents.

Aspetti negativi:

Our agents' conversations are very nuanced, and the AI was unable to be situationally intelligent.

Tony
VP of Sales and Business Development (USA)
Telecomunicazioni, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Balto User - Great Product for our Needs

5,0 3 anni fa

Commenti: Overall very positive.

Aspetti positivi:

Balto has been a great tool for us from a coaching perspective and helps give our agents real-time rebuttals based on what the customer says.

Aspetti negativi:

Some of the reporting could be better laid out.

Risposta di Balto Software

3 anni fa

Hello Tony, Thank you for such an excellent review of Balto! Our team truly values and appreciates all of your feedback as we strive to maximize our customer satisfaction. We are thrilled to hear that you find Balto Real-Time Coaching useful in your business. We intend to surpass your expectations even further in the future! Team Balto

Brandon
President (USA)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Real Time vs Post Call Superiority

5,0 6 anni fa

Commenti: Overall, Balto is a great tool for increasing compliance adherence, overall sales / conversions, and suggestive call guidance. We've seen a 40% decrease in compliance violations as an organization in a period of 6 months. THIS IS HUGE in our world! We've also increased our conversions by 4% over the last 3 quarters by targeting areas of opportunity in missed voice progressions. Being in the industry for 15+ years, I would put my stamp of approval on the product all day long.

Aspetti positivi:

The fact that the platform coaches and recognizes deficits in real time is crucial! Every other provider in our market does post call analytics, which we all know does no one any good, considering you've either A) Already broke the law, company policy, client policy, etc., or B) You've not converted the account and have lost money. Balto allows us to capitalize on these opportunities, getting manager engagement, while the consumer is STILL ON THE PHONE!

Aspetti negativi:

The downfall to the technology is that we have not yet synced the system to our CRM so there is seamless reporting integration. It makes things a little more challenging for our QA team to identify what phone number we spoke to the consumer on so multiple reports have to be compiled to extract the data points necessary for coaching.

Ariel
- (Argentina)
E-learning, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

muy profesional

3,0 2 anni fa

Aspetti positivi:

ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas

Aspetti negativi:

limitacion del idioma, costo, limitacion de peronalizacion

David
IT Generalist (USA)
Telecomunicazioni, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Balto Anomaly Squared Review

4,0 3 anni fa

Commenti: Very well. It has been a great service for our buisness

Aspetti positivi:

The efficiency and ease of use for the product.

Aspetti negativi:

Deployment was a task having to go through one by one on all computers

Risposta di Balto Software

3 anni fa

Hello David, Thank you for taking the time to share your feedback about Balto! Our team largely appreciates your review, and we are happy to hear that Balto is proving to be efficient and beneficial for your business. We intend on surpassing your expectations even further in the future! Team Balto

Britni
Recovery Specialist Supervisor (USA)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Very helpful to new hires!

5,0 3 anni fa

Commenti: Very happy with BALTO and what it has done for our new hires or people struggling on the phones.

Aspetti positivi:

This helps newly hired employees feel more comfortable on the phone right out of the gate. It insures that they don't forget the most important things such as compliance pieces and has helped them to be overall more successful from day one.

Aspetti negativi:

We were wanting more robust data to be able to drill down deeper, but with a recent change made, it's much better and more clear to share with the employees.

Michael
Medicare Sales Agent (USA)
Assicurazioni, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Helps with being compliant

5,0 4 anni fa

Aspetti positivi:

It reminds you on key things you are missing in the sales presentation. It will listen to you speak and if you hit every point then its just a little reminder that you are doing your job correctly and asking all the right questions. If you think you missed something, Balto will show what you didn't say as part of your script so you can go back over it again. I like it, it helps my QA score.

Aspetti negativi:

It will automatically pop up on the screen you last put it on, so if you have only one screen it can be a little annoying. I have 4 screens so I just put it on the screen I use the least and if I need to look at it for something I missed its already there.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Closing Sales in a Flash!

4,0 6 anni fa

Aspetti positivi:

It's been paramount in helping get our newest hire up to speed effectively and efficiently.

Aspetti negativi:

Still eager to find the right CRM platform to sync up with this.