Informazioni su Zoho Desk
Metti il servizio clienti al centro della tua azienda. Rendi gli agenti più produttivi, i manager più incisivi e i clienti più autonomi.
The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets.
No alerts to end user when the ticket is passed from one agent to the next.
Filtra le recensioni (2.046)
Filtra le recensioni (2.046)
A great tool for managing your brand and supporting customers
Ottimo rapporto qualità prezzo
Commenti: Mi permette una gestione a 360° dei miei strumenti di lavoro soliti che mi facilita di gran lunga il lavoro , dandomi la possibilità di personalizzare il tutto secondo le mie esigenze senza stravolgere troppo le mie abitudini
Facilità gestionale, di facile utilizzo, possibilità di personalizzazione di facile apprendimento
Nulla. Non ho nulla da lamentare in merito al software
Buon prodotto per la gestione dei ticket
Commenti: Cercavamo un software per gestire i ticket di assistenza provenienti dai nostri clienti e avevamo bisogno di qualcosa che fosse completo e permettesse di gestire sia le chiamate che i ticket online e convogliare tutto in un unico contenitore. Zoho è il prodotto che abbiamo preferito.
interfaccia grafica semplice ed intuitiva, velocità di utilizzo, completezza delle funzioni, possibilità di interagire e scambiarsi messaggi e ticket tra più utenti aziendali.
Un pò complesso da utilizzare e molte guide non sono in lingua italiana
Buon sistema a prima vista
Sistema integrato con Zoho CRM già in uso presso l'Azienda
Abbiamo ancora testato poco il sistema.
Utile e funzionale
Che puoi parlare in tempo reale con le varie aziende o persone
Che non é molto conosciuto, quindi pochi lo hanno
Commenti: Nel complesso però la mia esperienza con Zoho desk è stata più che buona
Il software presenta molti servizi e risulta quindi utile sia per le aziende che per liberi professionisti. Personalmente utilizzo maggiormente le piattaforme cloud che rende disponibili Zoho Desk.
Il problema che ho trovato fin’ora con Zoho Desk è stata l’interfaccia con l’utente che risulta complicata ed ha bisogno di assistenza per essere utilizzata
La soluzione completa per l’assistenza clienti
La gestione dei ticket è fatta molto bene, la configurazione iniziale è molto veloce, e ti permette di esser operativo in pochissimo tempo
Il costo per utente potrebbe essere un po’ più basso
Commenti: Una buona esperienza
Software molto veloce e facile da usare
Il software non presenta problemi e gira bene
Zoho Desk: ottimo software di help desk, facile da utilizzare
Commenti: Esperienza positiva
Facile, intuitivo, veloce, può essere una buona soluzione per chi non ha molto tempo per la formazione
Prezzo e forse piuttosto semplice nel suo complesso come esperienza di utilizzo
Using Zoho Desk as a ticketing based solution is great
Commenti: A single glance at this program was all it took to fix the ticketing problems we were facing. When we were looking for a new software, I was simply able to get the things I required and could display them to my team with no trouble at all.
As a ticketing system, Zoho Desk allows us to keep tabs on and respond to customers' questions about our bespoke goods, whether they reach out to us via email, phone, or in person. Although we have just begun to understand how the system works, we already have a good idea of how beneficial it will be after we have fully implemented it.
When it comes to cost, Zoho should be more transparent when incorporating additional tools like Zoho Assist. Although Zoho's huge amount of modules is a great asset, it would be even more helpful if there were a means to track the potential financial impact of implementing various configuration options.
Zoho maintains automated tickets that are easy to attend to
Commenti: Using Zoho Desk, I can see how quickly each issue is being responded to and make sure that our support staff isn't slacking off. From the perspective of the client, this appears more polished.
In order to improve support billing, we need to maintain tabs on tickets, have agents report how much time they spend on tickets, and monitor resource allocation on a per-client basis. We prefer using the social network aggregation tool to create support tickets. With the help of IA, we can now set up specialized divisions and generate tickets automatically.
Two more businesses using zoho confirmed that the email system and spf/dkim verification simply do not verify. No one here can confirm these parameters.
"Limitations of Zoho Desk for Customer Support Management"
Commenti: My experience with Zoho Desk was quite terrible. Even after going through the integration and customization process, the application was very hard to use and I couldn't easily find the functions I needed. Additionally, the customer support process was also slow and I didn't receive timely responses to my queries. Overall, I felt very frustrated with Zoho Desk and eventually had to look for other options to meet my customer support needs.
"The integration of multiple customer support channels in Zoho Desk allows for efficient and effective management of customer support on a single platform."
"Zoho Desk offers different pricing plans to cater to the needs of different types of businesses. However, some of the more advanced features, such as integration with third-party applications, are only available in the higher-priced plans. This means that small businesses or customer support teams with limited budgets may not have access to these features and will have to settle for the basic options of the application. This can limit the company's ability to provide comprehensive and effective customer support."
Boost Your Customer Satisfaction Levels with Zoho Desk
Commenti: We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of Zoho Desk.The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one of its primary advantages. We can manage support tickets, phone calls, emails, messages on social media, and more with Zoho Desk. We can also manage our support operations more effectively with the help of a wide range of features and tools offered by Zoho Desk. We can use analytics and reporting tools to gain insight into our customer support performance, automate routine tasks, and create custom workflows.In general, Zoho Desk has assisted us in raising customer satisfaction, strengthening our relationships with them, and raising the standard of our customer support and service.
The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.
Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.
Alternative considerate: Freshdesk e Zendesk Suite
Perché passare a Zoho Desk: Zoho Desk has several advantages over its competitors in the help desk software market. Firstly, Zoho Desk seamlessly integrates with other Zoho products, such as Zoho CRM, Zoho SalesIQ, and Zoho Projects. This makes it easier for businesses to have a comprehensive solution that streamlines their sales, marketing, and support operations.Another advantage of Zoho Desk is its affordable pricing. Zoho Desk offers a range of pricing plans that are affordable and scalable for businesses of all sizes. In fact, its pricing is often more competitive than other help desk software solutions in the market, making it an excellent value for businesses looking to streamline their customer support operations.
Commenti: Good product, and price value. It's flexible with all the integrations to scale as we grow.
Support ticketing, integrated telephone, chat, and knowledge base. Also the integration suite options
Not having a direct chat to support. Have to call or use whats app
forever grateful to zoho
Commenti: In my personal experience Zoho Accounting software has made my life easier by allowing me to track my accounts efficiently, generate invoices quickly, and ensure GST compliance. With its user-friendly interface, Zoho Accounting software provides a simple and intuitive solution to manage transactions and expenses in real-time. This has saved me time and reduced errors. Additionally, I can generate invoices and billing statements with just a few clicks, and the software handles all the GST calculations and invoicing requirements, making GST compliance easy. Overall, Zoho Accounting software has helped me streamline my business accounting processes, which has enabled me to focus on growing my business. It saves a lot of money by cutting down my accounting staff and completely depend on zoho.
Zoho Desk is a great accounting software for small business owners who provide corporate event services with a short staff. The software allows you to streamline your accounting processes and keep track of all your expenses and revenue. With Zoho Desk, you can easily create invoices, manage payments, and keep track of your expenses. The software also offers detailed financial reports that help you gain insights into your business performance. It is easy to use and accessible from anywhere, which makes it a convenient solution for business owners who are always on the go. Overall, Zoho Desk is an excellent choice for small business owners who want to manage their finances efficiently and effectively.
Some of the commonly cited cons of Zoho accounting software include limited customization options, lack of integrations with some popular third-party apps, and the steep learning curve for new users. Additionally, Zoho accounting software may not offer some of the advanced features that larger businesses may require, such as more robust inventory management or project tracking tools. So it would br a concern for businesses looking at upscaling. However, for small business owners with basic accounting needs, Zoho accounting software can be an excellent and affordable solution.
A complete software suite
The sheer number of features and application that could be used together with Zoho is amazing. Without Zoho we needed to use a patchwork of mostly average SaaS products which were almost impossible to properly integrate with each other. Zoho solved that problem admirably
The application feels very slow to use. Due to this issue a lot of the more interesting features of the app remains unused. For example, most of my colleagues didn't know there was a chat functionality in the system as no one explored it too much
This is how software should work for a great price.
Commenti: Overall, Zoho Desk is a reliable and flexible customer support platform that is easy to use and offers a range of powerful features. While it may be complex to set up and configure and the free version has limitations, the paid versions provide more advanced features that make it an excellent choice for businesses of all sizes.
An advantage of Zoho Desk is its flexibility. The platform offers both free and paid versions, with a range of pricing options to suit different needs and budgets. The free version provides a basic set of features, while the paid versions offer more advanced features, such as custom branding, advanced analytics, and integrations with other tools.
A potential downside is that the platform's free version has limitations. For example, free users are limited to a certain number of tickets and channels, and there is a limit to the number of agents who can access the platform. This may make it difficult for some users to use Zoho Desk effectively without upgrading to a paid version.
Make managing easy with ZOHO DESK
1. Easy to use interface and is very attractive too.2. One can customize in accordance to their need3. Helpdesk tool plays an important role in it as it allow to do marketing .
1. lack of user customization in entry level package which makes it lesser productive
My experience with using Zoho desk after 8 months
Commenti: Our business has achieved excellent results, particularly in terms of customer satisfaction.
Having used Zoho Desk, I can say that it offers a comprehensive support system, including support ticketing, integrated telephone, chat, and a knowledge base. Its integration suite options are also impressive. The software itself is incredibly user-friendly, with a helpful dashboard for ticketing. On top of that, the support provided by Zoho is excellent and responsive and Its integration suite is impressive.
Nothing as such, canned responses would help make engagement faster and easier.
The best Ticket dealing with stage that is a business fundamental device"
Commenti: Many highlights and various ways of communicating with potential client base. As a web engineer, coordinating it into my site was shockingly simple and smooth. We see a ton of potential for smoothing out our deals cycle decreasing information section errands while having the option to arrive at additional clients consistently, without the requirement for a meddlesome contact structure and call that a ton of the more youthful customers are staying away from in these business sectors.
There is no Work area application for Zoho Work area, a vital missing element. The alternate route symbol for Late things might have been set better, perhaps in the top header menu rather than in the footer. The footer menu should be more noticeable, as it is unrecognizable on more modest size screens.
The easy to use android and IOS applications are one of the most outstanding elements of Zoho Work area, which I like the most. Different highlights which I likewise respect are-It furnishes a basic gadget code with a couple of snaps once you choose to coordinate it with your site or application; you can undoubtedly follow your tickets in general and specialists from the dashboard interface; you can embed labels with each pass to bunch them into explicit classifications for examination and investigating.
Alternative considerate: Bitrix24
Perché passare a Zoho Desk: We were at that point involving Zoho for their salesIQ so we know its a strong stage. I was dazzled with the combination to our exisiting frameworks ( I have right now sent it on a test site, hoping to go live presently)The tagging framework is fantastic and permits a decent level of customisation. There is additionally less time engaged with going live rather than similar frameworks presented by Engagebay or utilizing power computerize on Office.The CRM abilities are the ideal good to beat all for us, yet we haven't utilized this capability a lot as of now.The folks additionally have great instructional exercises accessible, which responded to a large portion of my inquiries, so I have not needed to connect with help (yet).
Zoho Desk, a great tool within the Zoho One platform
Commenti: All issues related with our hardware and software are logged and tracked byt creating tickets. Customers can follow-up tickets themselves, and issues that come back often can be moved to a knowledge base (some kind of FAQ) to lower the support load. It has good features to divide tickets between our products and departments.
Does not involve a lot of configuration to start with, and it is rather easy to add functions when required. It does not take a lot of user training for colleagues to get started (more or less self-explaining)
It offers a customer portal, but the design of that portal cannot be matched with the "house style" guidelines of the company
Helpdesk internal ticketing system - life changing!
Commenti: Our business has found that Zoho Desk has even more functionality than we thought. We are able to add several departments to make our work much more efficient thanks to Zoho desk!
We have started using Zoho desk and love it. It has way more functionality than SysAid and is way cheaper!
My only complaint about the software is that it is kind of difficult to set up initially.
Alternative considerate: Salesforce Sales Cloud
Perché scegliere Zoho Desk: SysAid is not as flexible as we need our ticketing software to be, our annual fee was approaching, and we figured that we needed to go ahead and make the move to something more robust.
Software precedente: SysAid
Perché passare a Zoho Desk: The cost was much higher with Salesforce and was also not nearly as robust.
Zoho Desk for Small Business
Have used a trial under a different company test name.
A really excellent product.
We have been using CRM for 7 years and needed more of a ticketing system instead. While CRM is really good, the features of Support Contract, SLA and Ticket Status are really good.
Probably too many options available. A lot of time spent so far just understanding the whole platform
Alternative considerate: HubSpot Service Hub
Perché passare a Zoho Desk: Had a lot of exposure to the CRM. Comfortable with the product
It helps improve the level and quality of support provided to clients.
Commenti: In short, Zoho Desk has enabled us to raise the level of the service center for assistance provided to our customers, and indeed, the response time has improved, and the distribution of tasks to team members has become easier. In addition to that, Zoho Desk has enabled us to better measure the extent of customer satisfaction with the services provided.
Zoho Desk enables us to efficiently provide support services to our customers, no matter how many products we offer so that we ensure that our customers get a unique experience and provide them with complete transparency through which they can follow up on their requests at all stages. I love the fact that automation with Zoho Desk enables us to provide optimal support to our customers, as we are able to create tickets and distribute them automatically to the appropriate departments to respond to them. I also like how Zoho Desk can be customized to receive calls, emails, SMS, and also through social media, and how the autoresponder can be customized to answer and direct customers and also provide them with a reference number for their ticket so they can follow it. The logs provided by Zoho Desk provide a complete summary of all inquiries received from customers and their times, so we can know their status and also measure the speed of response through them. I also like the fact that Zoho Desk enables us to identify shortcomings in our answering services so that we can make improvements to them. The control panel provides us with sufficient information for each member of the team, including tickets that he must answer, and through chatting, he can ask for help from colleagues, as well as communicate with the customer to request any inquiries.
I think that Zoho Desk, despite the great services it helps us with, needs more improvements, as well as more automation of functions, so that we can better control the service robot, so that it can provide more services to customers so that it shortens their time, and the alert system must be improved so that It sends alerts according to the priority or importance of the request.
A positive customer experience is possible thanks to Zoho Desk's unified platform for handling.
Commenti: Especially for mid-sized enterprises, Zoho Desk is widely recognised as a reliable help desk solution with a strong feature set. The platform's ticket management system, collaboration tools, and reporting capabilities are well-liked by users. In addition, Zoho Desk is renowned for being reasonably priced, with a variety of pricing options to meet various corporate needs.As was already indicated, there are certain issues with the platform's complexity, its lack of integrations, and the functionality of its mobile apps. These problems could be more severe for smaller companies or teams with less technological know-how. In addition, some users have complained that the platform performs slowly or with bugs.In general, Zoho Desk is a recognised help desk solution that may assist companies in effectively managing customer support requests and enhancing the client experience. However,
Improved customer experience: Zoho Desk provides a unified platform for managing customer support requests, which can help improve response times and provide a better customer experience.Increased team productivity: The automation and collaboration features can help reduce manual tasks and improve team efficiency, allowing them to handle more requests in less time.Better data insights: The reporting and analytics features can help businesses gain insights into customer needs and preferences, and identify areas for improvement.Customization: The ability to customize the platform can help businesses tailor their support workflows to their unique needs.
Complexity: While setting up automation rules and configuring the platform, some users may find the software to be a little challenging. Small organisations or teams with little technical experience may find it difficult to start because of this.Restricted integrations: For companies that depend on particular third-party technologies, Zoho Desk's lack of connectors with other help desk solutions can be a drawback.Restricted mobile app features: In comparison to the desktop version, the Zoho Desk mobile app includes less features. This can make it difficult for support personnel that must function while moving about.Despite Zoho Desk's ability to customise fields and tags, there are few options available for customising the platform's overall appearance.
Excellently constructed with fantastic Automation features
Commenti: We may use Zoho Desk to solve and track concerns brought by our members. This feature emphasises the member experience by allowing them to trace the concerns they raised through the helpdesk environment. Before this technology, our internal communication and customer service channels were a shambles. We now have a centralised ticketing system that produces automatic ticket numbers, and our customers are kept up to speed on our progress through the Resolution and Time Entry choices.
The most useful feature is the helpdesk and chat function, which allows us to engage with our customers in real-time. All of the agents' visibility, ticket status, and ticket submission page are excellent. The Contacts field allows us to add and update customer information, making it a comprehensive system for client management. Unlike some other mobile app solutions, it delivers push alerts when a new ticket is received. Its benefit is that it displays the entire ticket history. At the same time, I can generate requests fast. You may also automate and define rules for many of your chores. Simple to use, and the customer support website allows you to quickly build a FAQ and an article.
One thing I didn't enjoy about the mobile app was that you couldn't turn off alerts for particular sorts of tickets. When merging a request, it throws an error as if it had a timer and does not merge. We aim to give it another shot because, in addition to the fundamental helpdesk responsibilities, it would be a critical component to increasing service efficiency.